Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 60 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was later towed to the local dealer who stated that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 60 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was later towed to the local dealer who stated that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 60 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was later towed to the local dealer who stated that the steering rack and pinion was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 62,000. The VIN was not available.
Mfg Campaign: 11500861
Recall Date: Jan 9, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the Back Over Prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the Back Over Prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while reversing, the Back Over Prevention camera image froze and intermittently failed to display an image. An unknown warning light was illuminated, and a camera sensor message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the rearview camera needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11500468
Recall Date: Jan 6, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Driving about 50mph on dry country road, good visibility, when suddenly car pulled hard right. We went onto a grass embankment, I managed to pull left back onto the road, but car fish-tailed uncontrollably, we hit crash barrier, and finally came to a stop. Badly shaken but no injuries. Examining car, besides body damage, most notably rear drivers side wheel was mis-aligned with car by about 15 degrees. Photo of suspension I took shows broken toe-link, subsequently confirmed by body shop and loss adjuster. The car had new rear struts 2 days earlier, but at that time no report of a broken toe-link. I have subsequently learnt there is a recall for broken toe-link for Ford Explorers 2013-2017, but mine is 2018. But I suspect the recall should have been broader - my toe-link looks like one subject to recall.
Corrective Action:
Driving about 50mph on dry country road, good visibility, when suddenly car pulled hard right. We went onto a grass embankment, I managed to pull left back onto the road, but car fish-tailed uncontrollably, we hit crash barrier, and finally came to a stop. Badly shaken but no injuries. Examining car, besides body damage, most notably rear drivers side wheel was mis-aligned with car by about 15 degrees. Photo of suspension I took shows broken toe-link, subsequently confirmed by body shop and loss adjuster. The car had new rear struts 2 days earlier, but at that time no report of a broken toe-link. I have subsequently learnt there is a recall for broken toe-link for Ford Explorers 2013-2017, but mine is 2018. But I suspect the recall should have been broader - my toe-link looks like one subject to recall.
Additional Notes:
Driving about 50mph on dry country road, good visibility, when suddenly car pulled hard right. We went onto a grass embankment, I managed to pull left back onto the road, but car fish-tailed uncontrollably, we hit crash barrier, and finally came to a stop. Badly shaken but no injuries. Examining car, besides body damage, most notably rear drivers side wheel was mis-aligned with car by about 15 degrees. Photo of suspension I took shows broken toe-link, subsequently confirmed by body shop and loss adjuster. The car had new rear struts 2 days earlier, but at that time no report of a broken toe-link. I have subsequently learnt there is a recall for broken toe-link for Ford Explorers 2013-2017, but mine is 2018. But I suspect the recall should have been broader - my toe-link looks like one subject to recall.
Mfg Campaign: 11494672
Recall Date: Nov 23, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact called in for a client who owns a 2018 Ford Explorer. The contact works at an independently owned auto body shop. The contact stated that the vehicle was towed into the body shop for inspection. While inspecting the vehicle, the contact became aware that the driver’s rear toe link had fractured. The contact stated that while the owner of the vehicle was driving at an undisclosed speed, he lost control of the vehicle and spun out, and ran off the road causing damage to the vehicle. The contact stated that he was called by the State Police to tow the vehicle. The contact was unaware of any injuries being sustained during the failure. A police report was filed. The vehicle was not yet repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 59,004.
Corrective Action:
The contact called in for a client who owns a 2018 Ford Explorer. The contact works at an independently owned auto body shop. The contact stated that the vehicle was towed into the body shop for inspection. While inspecting the vehicle, the contact became aware that the driver’s rear toe link had fractured. The contact stated that while the owner of the vehicle was driving at an undisclosed speed, he lost control of the vehicle and spun out, and ran off the road causing damage to the vehicle. The contact stated that he was called by the State Police to tow the vehicle. The contact was unaware of any injuries being sustained during the failure. A police report was filed. The vehicle was not yet repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 59,004.
Additional Notes:
The contact called in for a client who owns a 2018 Ford Explorer. The contact works at an independently owned auto body shop. The contact stated that the vehicle was towed into the body shop for inspection. While inspecting the vehicle, the contact became aware that the driver’s rear toe link had fractured. The contact stated that while the owner of the vehicle was driving at an undisclosed speed, he lost control of the vehicle and spun out, and ran off the road causing damage to the vehicle. The contact stated that he was called by the State Police to tow the vehicle. The contact was unaware of any injuries being sustained during the failure. A police report was filed. The vehicle was not yet repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 59,004.
Mfg Campaign: 11494693
Recall Date: Nov 23, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2018 Ford Explorer developed a shudder and rough idle, sluggish vehicle operation, slow acceleration during launch. No warning lamps. Researched issues online and found a bulletin from Ford Motor Company dated October 9, 2020 that identified the issue as a torque converter defect. My vehicle was manufactured during the identified time period and at the identified assembly plant but I did not receive a notice from Ford for the repair program. My vehicle has exhibited all of the known issues as well as a total loss of power while reversing leaving me sideways in the middle of the road while I had my family on a road trip risking collision and injury. Dealership confirms there was an issue but refuses to repair because my VIN was not listed in their system as affected. Feel the issue may extend to more vehicles than Ford previously figured.
Corrective Action:
2018 Ford Explorer developed a shudder and rough idle, sluggish vehicle operation, slow acceleration during launch. No warning lamps. Researched issues online and found a bulletin from Ford Motor Company dated October 9, 2020 that identified the issue as a torque converter defect. My vehicle was manufactured during the identified time period and at the identified assembly plant but I did not receive a notice from Ford for the repair program. My vehicle has exhibited all of the known issues as well as a total loss of power while reversing leaving me sideways in the middle of the road while I had my family on a road trip risking collision and injury. Dealership confirms there was an issue but refuses to repair because my VIN was not listed in their system as affected. Feel the issue may extend to more vehicles than Ford previously figured.
Additional Notes:
2018 Ford Explorer developed a shudder and rough idle, sluggish vehicle operation, slow acceleration during launch. No warning lamps. Researched issues online and found a bulletin from Ford Motor Company dated October 9, 2020 that identified the issue as a torque converter defect. My vehicle was manufactured during the identified time period and at the identified assembly plant but I did not receive a notice from Ford for the repair program. My vehicle has exhibited all of the known issues as well as a total loss of power while reversing leaving me sideways in the middle of the road while I had my family on a road trip risking collision and injury. Dealership confirms there was an issue but refuses to repair because my VIN was not listed in their system as affected. Feel the issue may extend to more vehicles than Ford previously figured.
Mfg Campaign: 11493207
Recall Date: Nov 11, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was driving the car slowed down and jerked a little. ( no lights came on ) It happened again getting on the freeway, on another day. Still no lights on the dash. It did it another time and the light that indicate it's the power train. All while I was going through this I took it to a shop that said nothing was wrong with my vehicle. I only had my vehicle 5 months before the first slow down. I tried to take it to Pat Millenkin Ford they MEVER looked at the powertrain after me telling them I thought it was the transmission, but I was told it has no issues because it wasn't a light on. Two day's after getting my car back same problem happened, I called then was giving the run around then after my warranty expired they said bring it in which now they want me to pay over $4000 but they never did a diagnostic test on my powertrain. There also was a manufacturer customer satisfaction program from Ford on the transmission #20N07 before I purchased.
Corrective Action:
As I was driving the car slowed down and jerked a little. ( no lights came on ) It happened again getting on the freeway, on another day. Still no lights on the dash. It did it another time and the light that indicate it's the power train. All while I was going through this I took it to a shop that said nothing was wrong with my vehicle. I only had my vehicle 5 months before the first slow down. I tried to take it to Pat Millenkin Ford they MEVER looked at the powertrain after me telling them I thought it was the transmission, but I was told it has no issues because it wasn't a light on. Two day's after getting my car back same problem happened, I called then was giving the run around then after my warranty expired they said bring it in which now they want me to pay over $4000 but they never did a diagnostic test on my powertrain. There also was a manufacturer customer satisfaction program from Ford on the transmission #20N07 before I purchased.
Additional Notes:
As I was driving the car slowed down and jerked a little. ( no lights came on ) It happened again getting on the freeway, on another day. Still no lights on the dash. It did it another time and the light that indicate it's the power train. All while I was going through this I took it to a shop that said nothing was wrong with my vehicle. I only had my vehicle 5 months before the first slow down. I tried to take it to Pat Millenkin Ford they MEVER looked at the powertrain after me telling them I thought it was the transmission, but I was told it has no issues because it wasn't a light on. Two day's after getting my car back same problem happened, I called then was giving the run around then after my warranty expired they said bring it in which now they want me to pay over $4000 but they never did a diagnostic test on my powertrain. There also was a manufacturer customer satisfaction program from Ford on the transmission #20N07 before I purchased.
Mfg Campaign: 11492839
Recall Date: Nov 9, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Mfg Campaign: 11491976
Recall Date: Nov 2, 2022
Ford Motor Company
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
Mfg Campaign: 11491976
Recall Date: Nov 2, 2022
Ford Motor Company
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Mfg Campaign: 11490115
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the weather stripping around the windshield and the rubber seal around all doors had started to deteriorate on the passenger’s and driver’s side rear doors. The contact had taken the vehicle to the dealer who diagnosed that the windshield molding and the rubber stripping on the doors needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 27,632.
Mfg Campaign: 11490115
Recall Date: Oct 20, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Corrective Action:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Additional Notes:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Mfg Campaign: 11487248
Recall Date: Sep 30, 2022
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Corrective Action:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Additional Notes:
The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.
Mfg Campaign: 11487248
Recall Date: Sep 30, 2022
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Corrective Action:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Additional Notes:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Mfg Campaign: 11487040
Recall Date: Sep 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Corrective Action:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Additional Notes:
My car produces a sulfer/burning smell at hard acceleration. When I am merging into traffic at 3500-4000 and over RMP, an awful smell enters the cabin. I am very concerned that this is unsafe for my family and children in the vehicle, as well as the environment. I have had this vehicle looked by Ford and they claim everything looks normal. It is not normal to have this smell while accelerating.
Mfg Campaign: 11487040
Recall Date: Sep 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In mid-July 2022, I attempted to fix the exhaust issue when accelerating in my 2018 Explorer. Ford dealership found there was a crack in the exhaust. Ford Corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since July, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford Corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The Ford Dealership has also echoed this statement. Our Ford Fusion 2015 has never smelled like exhaust. My Mercedes never, either. From my understanding, 2017 Explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed.
Corrective Action:
In mid-July 2022, I attempted to fix the exhaust issue when accelerating in my 2018 Explorer. Ford dealership found there was a crack in the exhaust. Ford Corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since July, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford Corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The Ford Dealership has also echoed this statement. Our Ford Fusion 2015 has never smelled like exhaust. My Mercedes never, either. From my understanding, 2017 Explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed.
Additional Notes:
In mid-July 2022, I attempted to fix the exhaust issue when accelerating in my 2018 Explorer. Ford dealership found there was a crack in the exhaust. Ford Corporate paid for the repairs. The problems persisted but were not as quick to notice, but still faintly smell it. Since July, I feel the dealership never fix the issue, and since the heat has worsened, the exhaust also has. Ford Corp, in a statement, has stated that it's "normal" to smell exhausted when accelerating. The Ford Dealership has also echoed this statement. Our Ford Fusion 2015 has never smelled like exhaust. My Mercedes never, either. From my understanding, 2017 Explorer had this recall, l and it seems they never fixed the issue. I feel it's not safe, as my family, my 1 yr old granddaughter, and myself are being poisoned. Today, I ordered carbon monoxide to record this data and will find out what is legally allowed.
Mfg Campaign: 11485753
Recall Date: Sep 21, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The Ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all Ford Explorers with these rails and come up with a permanent fix before a major accident result in the death of someone.
Corrective Action:
Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The Ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all Ford Explorers with these rails and come up with a permanent fix before a major accident result in the death of someone.
Additional Notes:
Roof rack rails have detached from my vehicle several times since purchasing my vehicle. The Ford dealership knows of the problem, attempted a brandade approach to solve the problem but has not fixed the problem. They used glue to try an fix a potential but that could result in the rail becoming detached on the freeway, flying off and striking another car and causing an accident. The right rail on my explorer came off on the freeway and luckily did not strike another vehicle. Despite knowing the problem and not accepting blame, my dealership asked me to pay for replacement rails. Ford should be instructed to recall all Ford Explorers with these rails and come up with a permanent fix before a major accident result in the death of someone.
Mfg Campaign: 11482608
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while her husband was driving 55 MPH, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while her husband was driving 55 MPH, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while her husband was driving 55 MPH, he heard an abnormal sound coming from the vehicle. Her husband pulled over and upon inspection, her husband saw fluid leaking from the vehicle. The vehicle was towed to the residence where the dealer was notified and instructed him to tow the vehicle to the dealer for an inspection. The dealer diagnosed the vehicle with a defective water pump. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Mfg Campaign: 11481833
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Mfg Campaign: 11481381
Recall Date: Aug 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the low fuel warning light illuminated on the instrument panel and the vehicle was overheating. The vehicle was taken to an independent mechanic who added oil in the vehicle and stated that the water pump needed to be replaced. The mechanic also mentioned an issue with the coolant however, the contact could not recall what was stated. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not under recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 74,000.
Mfg Campaign: 11481381
Recall Date: Aug 26, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Since the car was new I experienced occasional situations where the car would not accelerate. I thought it might be the transmission slipping as it seemed to "bottom out" when hitting the gas. The car would not respond and I would coast onto the side of road for fear of getting hit. After a minute or so, the gas pedal would work and I could keep moving. I reported it to the dealer and at that time it was winter and the roads were icy so they were not able to test it. Nothing showed up on diagnostics. It has been happening more frequently (twice since June 2022). Upon further research it seemed to be the throttle body so this week I took it to the Ford dealer where I purchased the car and told them what was happening. They confirmed that it is a bad throttle body. They are now replacing it at a cost of $781. I have found numerous sites on the internet that this is a well-known problem and in some cases it seems that Ford issued an extended warranty on defective throttle body assemblies and sensors for 10 years or 150,000 miles from the original purchase date. So why does this not apply to me? This is very dangerous and I was lucky to not get hit. When the car stops accelerating in the middle of traffic, it would be easy to get rear ended or worse.
Corrective Action:
Since the car was new I experienced occasional situations where the car would not accelerate. I thought it might be the transmission slipping as it seemed to "bottom out" when hitting the gas. The car would not respond and I would coast onto the side of road for fear of getting hit. After a minute or so, the gas pedal would work and I could keep moving. I reported it to the dealer and at that time it was winter and the roads were icy so they were not able to test it. Nothing showed up on diagnostics. It has been happening more frequently (twice since June 2022). Upon further research it seemed to be the throttle body so this week I took it to the Ford dealer where I purchased the car and told them what was happening. They confirmed that it is a bad throttle body. They are now replacing it at a cost of $781. I have found numerous sites on the internet that this is a well-known problem and in some cases it seems that Ford issued an extended warranty on defective throttle body assemblies and sensors for 10 years or 150,000 miles from the original purchase date. So why does this not apply to me? This is very dangerous and I was lucky to not get hit. When the car stops accelerating in the middle of traffic, it would be easy to get rear ended or worse.
Additional Notes:
Since the car was new I experienced occasional situations where the car would not accelerate. I thought it might be the transmission slipping as it seemed to "bottom out" when hitting the gas. The car would not respond and I would coast onto the side of road for fear of getting hit. After a minute or so, the gas pedal would work and I could keep moving. I reported it to the dealer and at that time it was winter and the roads were icy so they were not able to test it. Nothing showed up on diagnostics. It has been happening more frequently (twice since June 2022). Upon further research it seemed to be the throttle body so this week I took it to the Ford dealer where I purchased the car and told them what was happening. They confirmed that it is a bad throttle body. They are now replacing it at a cost of $781. I have found numerous sites on the internet that this is a well-known problem and in some cases it seems that Ford issued an extended warranty on defective throttle body assemblies and sensors for 10 years or 150,000 miles from the original purchase date. So why does this not apply to me? This is very dangerous and I was lucky to not get hit. When the car stops accelerating in the middle of traffic, it would be easy to get rear ended or worse.
Mfg Campaign: 11480947
Recall Date: Aug 24, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury