Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield bottom rubber trim is Descente grating and falling apart.
Corrective Action:
The windshield bottom rubber trim is Descente grating and falling apart.
Additional Notes:
The windshield bottom rubber trim is Descente grating and falling apart.
Mfg Campaign: 11543891
Recall Date: Sep 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that two years ago, he had received an unstated NHTSA Campaign for the roof rail. The contact stated that the recall repair was completed. The contact stated that the roof rail failure had occurred after the recall repair was completed. The vehicle was taken to the dealer and diagnosed with roof rail assembly failure. The contact was informed that the roof rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that if the repair was performed, a two-year warranty on the repair would be authorized. The approximate failure mileage was 68,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that two years ago, he had received an unstated NHTSA Campaign for the roof rail. The contact stated that the recall repair was completed. The contact stated that the roof rail failure had occurred after the recall repair was completed. The vehicle was taken to the dealer and diagnosed with roof rail assembly failure. The contact was informed that the roof rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that if the repair was performed, a two-year warranty on the repair would be authorized. The approximate failure mileage was 68,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that two years ago, he had received an unstated NHTSA Campaign for the roof rail. The contact stated that the recall repair was completed. The contact stated that the roof rail failure had occurred after the recall repair was completed. The vehicle was taken to the dealer and diagnosed with roof rail assembly failure. The contact was informed that the roof rail needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that if the repair was performed, a two-year warranty on the repair would be authorized. The approximate failure mileage was 68,000.
Mfg Campaign: 11543406
Recall Date: Sep 8, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Corrective Action:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Additional Notes:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Mfg Campaign: 11542408
Recall Date: Sep 3, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Corrective Action:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Additional Notes:
The gas gauge isn’t reading correctly. I’m a mother of a one year old son and I didn’t noticed that my car was reading wrong until I put in gas and it didn’t give me the correct reading. I have spoken to many people who owns a Ford Explorer and they have said the same thing. I don’t even know where to start on why it wouldn’t work. The problem has been reported and I didn’t get a warning. It just stopped reading correctly. There’s nothing on my dashboard, no sign or anything. I am confused.
Mfg Campaign: 11542408
Recall Date: Sep 3, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the two turbo chargers were leaking and that there was oil in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the two turbo chargers were leaking and that there was oil in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there was blue smoke coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the two turbo chargers were leaking and that there was oil in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000. The VIN was not available.
Mfg Campaign: 11542138
Recall Date: Sep 1, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11541227
Recall Date: Aug 28, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the radio is on, a loud buzzing sound from the radio, do not believe it’s in the speakers
Corrective Action:
When the radio is on, a loud buzzing sound from the radio, do not believe it’s in the speakers
Additional Notes:
When the radio is on, a loud buzzing sound from the radio, do not believe it’s in the speakers
Mfg Campaign: 11540899
Recall Date: Aug 26, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving 35 MPH, the contact heard an abnormal sound. No warning light was illuminated. The vehicle was diagnosed by a dealer and confirmed that the failure was with the power take off unit internal failure and was leaking fluid. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 108,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving 35 MPH, the contact heard an abnormal sound. No warning light was illuminated. The vehicle was diagnosed by a dealer and confirmed that the failure was with the power take off unit internal failure and was leaking fluid. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 108,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving 35 MPH, the contact heard an abnormal sound. No warning light was illuminated. The vehicle was diagnosed by a dealer and confirmed that the failure was with the power take off unit internal failure and was leaking fluid. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 108,000.
Mfg Campaign: 11540354
Recall Date: Aug 23, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while stopped at a traffic signal, the vehicle was shaking and vibrating abnormally. The contact stated there was no warning light illuminated. The contact stated that the failure had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to Customer Satisfaction Program: 20N07 Torque Converter Shudder (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while stopped at a traffic signal, the vehicle was shaking and vibrating abnormally. The contact stated there was no warning light illuminated. The contact stated that the failure had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to Customer Satisfaction Program: 20N07 Torque Converter Shudder (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while stopped at a traffic signal, the vehicle was shaking and vibrating abnormally. The contact stated there was no warning light illuminated. The contact stated that the failure had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to Customer Satisfaction Program: 20N07 Torque Converter Shudder (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 67,000.
Mfg Campaign: 11539362
Recall Date: Aug 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, there was a message indicating that the engine was overheating. Additionally, the contact became aware of a burning odor. The contact was able to drive to the residence and parked the vehicle in the garage. The contact then noticed that coolant was leaking onto the ground. The contact stated that coolant was added to the vehicle; however, half of the coolant leaked from the vehicle. An independent mechanic diagnosed the vehicle at the residence. The vehicle was diagnosed with water pump failure. The contact was referred to the dealer for the repair. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, there was a message indicating that the engine was overheating. Additionally, the contact became aware of a burning odor. The contact was able to drive to the residence and parked the vehicle in the garage. The contact then noticed that coolant was leaking onto the ground. The contact stated that coolant was added to the vehicle; however, half of the coolant leaked from the vehicle. An independent mechanic diagnosed the vehicle at the residence. The vehicle was diagnosed with water pump failure. The contact was referred to the dealer for the repair. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving 30 MPH, there was a message indicating that the engine was overheating. Additionally, the contact became aware of a burning odor. The contact was able to drive to the residence and parked the vehicle in the garage. The contact then noticed that coolant was leaking onto the ground. The contact stated that coolant was added to the vehicle; however, half of the coolant leaked from the vehicle. An independent mechanic diagnosed the vehicle at the residence. The vehicle was diagnosed with water pump failure. The contact was referred to the dealer for the repair. The dealer was notified of the failure and informed the contact that he would be charged a repair fee because the vehicle was out of warranty. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Mfg Campaign: 11538502
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car started to make a buzzy kind of noise when I go over 30mph, with the heat I notice the cowl panel started to have some wear and tear, I google it and it seems to be an issue for this type of vehicles of Ford when it’s hot. I have read and watch many videos of people with the same car having an issue with it, I’m not sure and I would like to know if is safe to drive like that.
Corrective Action:
My car started to make a buzzy kind of noise when I go over 30mph, with the heat I notice the cowl panel started to have some wear and tear, I google it and it seems to be an issue for this type of vehicles of Ford when it’s hot. I have read and watch many videos of people with the same car having an issue with it, I’m not sure and I would like to know if is safe to drive like that.
Additional Notes:
My car started to make a buzzy kind of noise when I go over 30mph, with the heat I notice the cowl panel started to have some wear and tear, I google it and it seems to be an issue for this type of vehicles of Ford when it’s hot. I have read and watch many videos of people with the same car having an issue with it, I’m not sure and I would like to know if is safe to drive like that.
Mfg Campaign: 11536561
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving on the highway at about 70 mph when the passenger side window trim flew off of the vehicle, causing a loud noise that startled me as I drove. I do not believe the trim piece hit another vehicle as it was nighttime and the road was not crowded, but it easily could have in other circumstances.
Corrective Action:
I was driving on the highway at about 70 mph when the passenger side window trim flew off of the vehicle, causing a loud noise that startled me as I drove. I do not believe the trim piece hit another vehicle as it was nighttime and the road was not crowded, but it easily could have in other circumstances.
Additional Notes:
I was driving on the highway at about 70 mph when the passenger side window trim flew off of the vehicle, causing a loud noise that startled me as I drove. I do not believe the trim piece hit another vehicle as it was nighttime and the road was not crowded, but it easily could have in other circumstances.
Mfg Campaign: 11536597
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Corrective Action:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Additional Notes:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Mfg Campaign: 11533981
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Corrective Action:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Additional Notes:
Recently my screen has not been working in the car. When I took it to the car dealership they said it was the APIM and it is 1400. They said they have had to order about 35 of them in the past month with cars having the same issue. If this is the case then a recall should be considered due to the price that is associated with this part
Mfg Campaign: 11533981
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The cover to the hitch flew off (never taken off) while going up the interstate
Corrective Action:
The cover to the hitch flew off (never taken off) while going up the interstate
Additional Notes:
The cover to the hitch flew off (never taken off) while going up the interstate
Mfg Campaign: 11534073
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
APIM Module is bad
Corrective Action:
APIM Module is bad
Additional Notes:
APIM Module is bad
Mfg Campaign: 11534078
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
APIM Module is bad
Corrective Action:
APIM Module is bad
Additional Notes:
APIM Module is bad
Mfg Campaign: 11534078
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Both side pieces on the windshield have flow off while traveling down the high way. The first time it happened was about 2 months ago on the passengers side and last night 7/21 on the drivers side
Corrective Action:
Both side pieces on the windshield have flow off while traveling down the high way. The first time it happened was about 2 months ago on the passengers side and last night 7/21 on the drivers side
Additional Notes:
Both side pieces on the windshield have flow off while traveling down the high way. The first time it happened was about 2 months ago on the passengers side and last night 7/21 on the drivers side
Mfg Campaign: 11533867
Recall Date: Jul 22, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windshield panel pillar and moldings are missing and flying off vehicle.
Corrective Action:
Windshield panel pillar and moldings are missing and flying off vehicle.
Additional Notes:
Windshield panel pillar and moldings are missing and flying off vehicle.
Mfg Campaign: 11533074
Recall Date: Jul 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while accelerating there was an abnormal exhaust odor inside the vehicle. There were no warning lights illuminated. The contact then had a headache, but medical attention was not provided. The vehicle was taken to the local dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while accelerating there was an abnormal exhaust odor inside the vehicle. There were no warning lights illuminated. The contact then had a headache, but medical attention was not provided. The vehicle was taken to the local dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while accelerating there was an abnormal exhaust odor inside the vehicle. There were no warning lights illuminated. The contact then had a headache, but medical attention was not provided. The vehicle was taken to the local dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 18,000.
Mfg Campaign: 11532697
Recall Date: Jul 17, 2023
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