Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov
Mfg Campaign: 18S35
Recall Date: Nov 14, 2018
Consumer Complaints
693 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Right side windshield trim panel detached from the car while moving. Had to purchase two different pieces at a cost of approximately $139.00 each. Plus the cost of installation.
Corrective Action:
Right side windshield trim panel detached from the car while moving. Had to purchase two different pieces at a cost of approximately $139.00 each. Plus the cost of installation.
Additional Notes:
Right side windshield trim panel detached from the car while moving. Had to purchase two different pieces at a cost of approximately $139.00 each. Plus the cost of installation.
Mfg Campaign: 11550501
Recall Date: Oct 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.
Corrective Action:
As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.
Additional Notes:
As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.
Mfg Campaign: 11549520
Recall Date: Oct 12, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Corrective Action:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Additional Notes:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Mfg Campaign: 11549461
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Corrective Action:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Additional Notes:
The windshield trim has come loose & come off on the left side while going down the road. The right side is beginning to do the same thing. I noticed pieces missing on 10/10/23 & on 10/11/23 a big piece flew off the car as I was driving down the highway.
Mfg Campaign: 11549461
Recall Date: Oct 11, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while self-inspecting the vehicle, he noticed the paint on the front of the hood was corroded and peeling. The vehicle was taken to the dealer; however, the dealer informed the contact that his VIN was not included in an unknown recall. The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA hotline. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while self-inspecting the vehicle, he noticed the paint on the front of the hood was corroded and peeling. The vehicle was taken to the dealer; however, the dealer informed the contact that his VIN was not included in an unknown recall. The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA hotline. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while self-inspecting the vehicle, he noticed the paint on the front of the hood was corroded and peeling. The vehicle was taken to the dealer; however, the dealer informed the contact that his VIN was not included in an unknown recall. The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA hotline. The failure mileage was approximately 12,000.
Mfg Campaign: 11548684
Recall Date: Oct 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.
Corrective Action:
The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.
Additional Notes:
The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.
Mfg Campaign: 11548523
Recall Date: Oct 5, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that on several occasions while in reverse, the back-over prevention screen displayed a black screen preventing the image from being seen. The vehicle was taken to a dealer where it was diagnosed that the APIM needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that on several occasions while in reverse, the back-over prevention screen displayed a black screen preventing the image from being seen. The vehicle was taken to a dealer where it was diagnosed that the APIM needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that on several occasions while in reverse, the back-over prevention screen displayed a black screen preventing the image from being seen. The vehicle was taken to a dealer where it was diagnosed that the APIM needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11548259
Recall Date: Oct 4, 2023
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 40 MPH, and at various speeds, the vehicle would vibrate and then would start to sway, and the contact could not maintain lane control. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wishbone and motor mounts needed to be replaced; however, the wishbone mount was on a national backorder. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 40 MPH, and at various speeds, the vehicle would vibrate and then would start to sway, and the contact could not maintain lane control. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wishbone and motor mounts needed to be replaced; however, the wishbone mount was on a national backorder. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 40 MPH, and at various speeds, the vehicle would vibrate and then would start to sway, and the contact could not maintain lane control. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the wishbone and motor mounts needed to be replaced; however, the wishbone mount was on a national backorder. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 96,000.
Mfg Campaign: 11547697
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the crank and camshaft valve position sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the crank and camshaft valve position sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the crank and camshaft valve position sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.
Mfg Campaign: 11547719
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated that while the vehicle was idling at a stop, the vehicle hesitated while responding. No warning lights were illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter had overheated. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to an independent mechanic for a second opinion where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was then towed to the residence where it remained. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated that while the vehicle was idling at a stop, the vehicle hesitated while responding. No warning lights were illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter had overheated. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to an independent mechanic for a second opinion where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was then towed to the residence where it remained. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated that while the vehicle was idling at a stop, the vehicle hesitated while responding. No warning lights were illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter had overheated. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to an independent mechanic for a second opinion where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle was then towed to the residence where it remained. The manufacturer was notified of the failure and confirmed that the VIN was not included in a recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Mfg Campaign: 11547796
Recall Date: Oct 2, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the service engine warning light illuminated. The vehicle was taken to the dealer, who performed a software update; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the service engine warning light illuminated. The vehicle was taken to the dealer, who performed a software update; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the service engine warning light illuminated. The vehicle was taken to the dealer, who performed a software update; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11547347
Recall Date: Sep 29, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield noise above 35mph. Seals are rotting. Couldn't upload photos.
Corrective Action:
Windshield noise above 35mph. Seals are rotting. Couldn't upload photos.
Additional Notes:
Windshield noise above 35mph. Seals are rotting. Couldn't upload photos.
Mfg Campaign: 11546792
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Corrective Action:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Additional Notes:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Mfg Campaign: 11546795
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Corrective Action:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Additional Notes:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Mfg Campaign: 11546795
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Potential Consequences:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Corrective Action:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Additional Notes:
EXHAUST SAFTEY ISSUE / MY CEL CAME ON LEAVING WORK ON 9/25 , SCANED CODE AND GOT A CODE OF P0430 (CATALYTIC CONVERTER BANK 2) I FOUND A CUSTOMER SATISFACTION PROGRAM ISSUED ON 06/13/19 -(PROGRAM #19M01) ON THIS TO REPLACE UNDER AN EXTENDED WARRANTY. THE ISSUE IS WARRANTY COVERAGE IS 11 YEARS OR 120,000 MILES. THE CODE CAME UP AT 120,325 JUST OUTSIDE THE WARRANTY EXTENSION , FORD IS UNWILLING TO EXTEND THIS COVERAGE PAST THE 120 MILE MARK , tHIS CAR ALSO FALLS UNDER ANOTHER PROGRAM THAT WAS ISSUED 01/26/23 (PROGRAM# 22M06) STILL FORD REFUSES TO COVER UNDER WARRANTY FOR THIS SAFTY ISSUE
Mfg Campaign: 11546795
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Corrective Action:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Additional Notes:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Mfg Campaign: 11546967
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Corrective Action:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Additional Notes:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Mfg Campaign: 11546967
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Corrective Action:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Additional Notes:
Windshield trim detached during highway travel. It flapped hitting the windshield and flew off almost causing collision.
Mfg Campaign: 11546967
Recall Date: Sep 27, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger side windshield trim pieces detaching from the car's body at highway speeds.
Corrective Action:
Passenger side windshield trim pieces detaching from the car's body at highway speeds.
Additional Notes:
Passenger side windshield trim pieces detaching from the car's body at highway speeds.
Mfg Campaign: 11545157
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle overheated. The temperature gauge increased to the high engine temperature level. There was an abnormal beeping sound detected. The contact noticed that the coolant reservoir was empty and added coolant. The contact stated that the next day there was coolant on the garage floor. The vehicle was taken to an independent mechanic and the contact was informed that the water pump needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,699.
Corrective Action:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle overheated. The temperature gauge increased to the high engine temperature level. There was an abnormal beeping sound detected. The contact noticed that the coolant reservoir was empty and added coolant. The contact stated that the next day there was coolant on the garage floor. The vehicle was taken to an independent mechanic and the contact was informed that the water pump needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,699.
Additional Notes:
The contact owns a 2018 Ford Explorer. The contact stated while driving approximately 45 MPH, the vehicle overheated. The temperature gauge increased to the high engine temperature level. There was an abnormal beeping sound detected. The contact noticed that the coolant reservoir was empty and added coolant. The contact stated that the next day there was coolant on the garage floor. The vehicle was taken to an independent mechanic and the contact was informed that the water pump needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 71,699.
Mfg Campaign: 11544782
Recall Date: Sep 15, 2023
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