Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SAME EXACT PROBLEM WITH "ROTTEN EGGS" SMELL / EXHAUST FUMES ENTERING THE CABIN AS FOUND IN THE FORD CLASS ACTION LAWSUIT CONCERNING 2011-2015 FORD EXPLORER MODELS. THE SMELL / EXHAUST FUMES COME THROUGH THE A/C VENTS IN THE FRONT OF THE VEHICLE WHEN THE VEHICLE IS UNDER ANY MODERATE TO HEAVY ACCELERATION. THIS PROBLEM CAN BE DUPLICATED EVERY SINGLE TIME. THE SMELL / EXHAUST FUMES ARE NAUSEATING AND POTENTIALLY TOXIC EXHAUST FUMES. THIS PUBLIC SAFETY HAZARD WILL BE REPORTED TO THE APPROPRIATE AGENCIES INCLUDING BBB, AND ALL GOVERNMENT AND PUBLIC HEALTH ORGANIZATIONS. THIS PROBLEM SHOULD BE INVESTIGATED AND CORRECTED BY FORD MOTOR CO. IT LOOKS LIKE FORD HAS NEVER CORRECTED PROBLEM BECAUSE IT STILL EXISTS IN THE 2017 MODELS.
Corrective Action:
SAME EXACT PROBLEM WITH "ROTTEN EGGS" SMELL / EXHAUST FUMES ENTERING THE CABIN AS FOUND IN THE FORD CLASS ACTION LAWSUIT CONCERNING 2011-2015 FORD EXPLORER MODELS. THE SMELL / EXHAUST FUMES COME THROUGH THE A/C VENTS IN THE FRONT OF THE VEHICLE WHEN THE VEHICLE IS UNDER ANY MODERATE TO HEAVY ACCELERATION. THIS PROBLEM CAN BE DUPLICATED EVERY SINGLE TIME. THE SMELL / EXHAUST FUMES ARE NAUSEATING AND POTENTIALLY TOXIC EXHAUST FUMES. THIS PUBLIC SAFETY HAZARD WILL BE REPORTED TO THE APPROPRIATE AGENCIES INCLUDING BBB, AND ALL GOVERNMENT AND PUBLIC HEALTH ORGANIZATIONS. THIS PROBLEM SHOULD BE INVESTIGATED AND CORRECTED BY FORD MOTOR CO. IT LOOKS LIKE FORD HAS NEVER CORRECTED PROBLEM BECAUSE IT STILL EXISTS IN THE 2017 MODELS.
Additional Notes:
SAME EXACT PROBLEM WITH "ROTTEN EGGS" SMELL / EXHAUST FUMES ENTERING THE CABIN AS FOUND IN THE FORD CLASS ACTION LAWSUIT CONCERNING 2011-2015 FORD EXPLORER MODELS. THE SMELL / EXHAUST FUMES COME THROUGH THE A/C VENTS IN THE FRONT OF THE VEHICLE WHEN THE VEHICLE IS UNDER ANY MODERATE TO HEAVY ACCELERATION. THIS PROBLEM CAN BE DUPLICATED EVERY SINGLE TIME. THE SMELL / EXHAUST FUMES ARE NAUSEATING AND POTENTIALLY TOXIC EXHAUST FUMES. THIS PUBLIC SAFETY HAZARD WILL BE REPORTED TO THE APPROPRIATE AGENCIES INCLUDING BBB, AND ALL GOVERNMENT AND PUBLIC HEALTH ORGANIZATIONS. THIS PROBLEM SHOULD BE INVESTIGATED AND CORRECTED BY FORD MOTOR CO. IT LOOKS LIKE FORD HAS NEVER CORRECTED PROBLEM BECAUSE IT STILL EXISTS IN THE 2017 MODELS.
Mfg Campaign: 10968429
Recall Date: Mar 24, 2017
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Corrective Action:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Additional Notes:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Mfg Campaign: 10967562
Recall Date: Mar 21, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Corrective Action:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Additional Notes:
LAST NIGHTS AS I DROVE MY NEW 2017 EXPLORER OFF THE LOT WITH ONLY 11 MILES ON IT, I DROVE ON SURFACE STREETS AND THEN ONTO THE HIGHWAY. AFTER I GOT UP TO 65 MPH THE EXPLORER STARTED TO LOSE ACCELERATION ON THE HIGHWAY. I HAD TO GET OFF AT THE NEXT EXIT AND THEN HAD GREAT DIFFICULTY GETTING THE CAR TO MOVE FROM 0 TO 30 MILES PER HOUR TO GET BACK TO THE DEALERSHIP USING THE SIDE STREETS. I NOW HAVE A LOANER CAR AND I WAS FIRST TOLD IT COULD BE THE ELECTRONIC THROTTLE BODY, AND THEN AFTER A HOOKUP TO THE COMPUTER WAS TOLD IT WAS IN TRANSPORT MODE - HOWEVER NOTHING ON THE INSTRUMENT PANEL REGISTERED ANY PROBLEMS. I HAD TEST DRIVEN THE CAR ON SATURDAY 3/18/17 USING BOTH SURFACE STREETS AND HIGHWAYS, AND LAST NIGHT (3/20/17) I WAS ABLE TO GET IT UP TO SPEED ON THE HIGHWAY AGAIN. THE EXPERIENCE WAS VERY SCARY AS I HAD TO MANEUVER OUT OF TRAFFIC TO GET OFF THE HIGHWAY AT SPEED BELOW 40 MPH UNTIL I COULD GET TO THE SIDE STREETS.
Mfg Campaign: 10967562
Recall Date: Mar 21, 2017
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.
Corrective Action:
EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.
Additional Notes:
EXHAUST GASES ENTERING THE PASSENGER CABIN, CAUSING BAD SMELL, USUALLY UNDER LOAD, DURING HILL CLIMBING, MODERATE TO HARD ACCELERATION WHEN JOINING INTERSTATE OR FASTER ROADS, AC IN USE, WITH OR WITHOUT RECIRCULATION ON, SYMPTOMS OF SORE RUNNY EYES AND HEADACHE AND NAUSEA IN CHILDREN AND OTHER OCCUPANTS. CONFIRMED TODAY BY DEALER WHO HAS IMPLEMENTED AN ATTEMPTED FIX. THIS IS A 2017 MODEL XLT. THIS HAS HAPPENED ON MULTIPLE OCCASIONS SINCE VEHICLE FIRST PURCHASED. INITIALLY BELIEVED IT WAS SMELLS FROM OTHER VEHICLES, HOWEVER AS SYMPTOMS CONTINUED WITH OCCUPANTS SEARCH REVEALED KNOWN PROBLEM WITH THIS TYPE OF VEHICLE CONFIRMED BY DEALER TODAY AND ATTEMPTED FIX UNDERTAKEN.
Mfg Campaign: 10959172
Recall Date: Mar 7, 2017
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Corrective Action:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Additional Notes:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Mfg Campaign: 10958642
Recall Date: Mar 4, 2017
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Corrective Action:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Additional Notes:
WITHIN THE FIRST 2 WEEKS OF GETTING MY VEHICLE THE AIRBAG LIGHT ON THE DASH WOULD COME ON AND OFF RANDOMLY WHILE DRIVING. RESTARTING THE CAR WOULD SOMETIMES FIX IT. TOOK IT TO THE DEALER TOOK 5 DAYS TO FIX IT. ENDED UP BEING THE DRIVERS SEAT BELT TENSIONER.
Mfg Campaign: 10958642
Recall Date: Mar 4, 2017
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.
Corrective Action:
2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.
Additional Notes:
2016 FORD EXPLORER LIMITED EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES SIZE 255/50 R20. THE DOT CODE ON THE TIRES IS 5MNC 1AH 0716. THE VEHICLE ODOMETER SHOWS 4,186 MILES. ON FEBRUARY 19, 2017 WHILE DRIVING ON A RESIDENTIAL STREET AT LESS THAN 25MPH THE FRONT PASSENGER SIDE TIRE SUFFERED A "CATASTROPHIC" SIDEWALL FAILURE RESULTING IN THE TIRE GOING COMPLETELY FLAT IN LESS THAT 1 MINUTE. THE FAILURE OCCURRED ON THE INSIDE SIDEWALL OF THE TIRE. (THIS SEEMS TO BE THE SAME SYMPTOM FOR WHICH HANKOOK ISSUED AN EARLIER - JAN 2016 - RECALL.) ALL FOUR TIRES WERE PROPERLY INFLATED AS INDICATED BY THE TIRE PRESSURE MONITORING SYSTEM. TO THE BEST OF OUR KNOWLEDGE THE TIRE HAD NEVER STRUCK AN OBJECT THAT COULD HAVE WEAKENED THE SIDEWALL.
Mfg Campaign: 10956614
Recall Date: Feb 23, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SMELLS LIKE ROTTEN EGGS WHEN I HAVE MY A/C ON AT FREEWAY SPEEDS
Corrective Action:
SMELLS LIKE ROTTEN EGGS WHEN I HAVE MY A/C ON AT FREEWAY SPEEDS
Additional Notes:
SMELLS LIKE ROTTEN EGGS WHEN I HAVE MY A/C ON AT FREEWAY SPEEDS
Mfg Campaign: 10954446
Recall Date: Feb 14, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED THIS VEHICLE AUGUST 2016. SHORTLY THERE AFTER STARTING SUFFERING SEVERE HEADACHES. VISITED MY FAMILY DOCTOR IN NOVEMBER 2017 AND WAS DIAGNOSED WITH MIGRAINE HEADACHES AND PRESCRIBED MEDICATION. WENT BACK TO DOCTOR DECEMBER 2016 BECAUSE MEDICINE WAS NOT HELPING. I WAS HAVING 2 HEADACHES A WEEK SO THEY TRIED A MORE AGGRESSIVE MEDICINE TO NO AVAIL. DOCTOR COULD NOT EXPLAIN WHY! I HAVE NEVER EXPERIENCED HEADACHES UNTIL I PURCHASED THIS VEHICLE.
Corrective Action:
PURCHASED THIS VEHICLE AUGUST 2016. SHORTLY THERE AFTER STARTING SUFFERING SEVERE HEADACHES. VISITED MY FAMILY DOCTOR IN NOVEMBER 2017 AND WAS DIAGNOSED WITH MIGRAINE HEADACHES AND PRESCRIBED MEDICATION. WENT BACK TO DOCTOR DECEMBER 2016 BECAUSE MEDICINE WAS NOT HELPING. I WAS HAVING 2 HEADACHES A WEEK SO THEY TRIED A MORE AGGRESSIVE MEDICINE TO NO AVAIL. DOCTOR COULD NOT EXPLAIN WHY! I HAVE NEVER EXPERIENCED HEADACHES UNTIL I PURCHASED THIS VEHICLE.
Additional Notes:
PURCHASED THIS VEHICLE AUGUST 2016. SHORTLY THERE AFTER STARTING SUFFERING SEVERE HEADACHES. VISITED MY FAMILY DOCTOR IN NOVEMBER 2017 AND WAS DIAGNOSED WITH MIGRAINE HEADACHES AND PRESCRIBED MEDICATION. WENT BACK TO DOCTOR DECEMBER 2016 BECAUSE MEDICINE WAS NOT HELPING. I WAS HAVING 2 HEADACHES A WEEK SO THEY TRIED A MORE AGGRESSIVE MEDICINE TO NO AVAIL. DOCTOR COULD NOT EXPLAIN WHY! I HAVE NEVER EXPERIENCED HEADACHES UNTIL I PURCHASED THIS VEHICLE.
Mfg Campaign: 10954449
Recall Date: Feb 14, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER HARD ACCELERATION THE CABIN FILLS WITH EXHAUST SMELL AND I GET A HEAD ACHE INSTANTLY WHEN YOU ROLL THE WINDOWS DOWN AND IT CLEARS OUT OF THE CABIN. YOUR HEAD ACHE GOES AWAY. THE CAR IS FINE UNTIL YOU ACCELERATE AGAIN.
Corrective Action:
AFTER HARD ACCELERATION THE CABIN FILLS WITH EXHAUST SMELL AND I GET A HEAD ACHE INSTANTLY WHEN YOU ROLL THE WINDOWS DOWN AND IT CLEARS OUT OF THE CABIN. YOUR HEAD ACHE GOES AWAY. THE CAR IS FINE UNTIL YOU ACCELERATE AGAIN.
Additional Notes:
AFTER HARD ACCELERATION THE CABIN FILLS WITH EXHAUST SMELL AND I GET A HEAD ACHE INSTANTLY WHEN YOU ROLL THE WINDOWS DOWN AND IT CLEARS OUT OF THE CABIN. YOUR HEAD ACHE GOES AWAY. THE CAR IS FINE UNTIL YOU ACCELERATE AGAIN.
Mfg Campaign: 10954517
Recall Date: Feb 14, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
OUTSIDE VEHICLE EXHAUST ENTERS CAB AREA WHEN ACCELERATING WITH AIR CONDITIONER IS ON
Corrective Action:
OUTSIDE VEHICLE EXHAUST ENTERS CAB AREA WHEN ACCELERATING WITH AIR CONDITIONER IS ON
Additional Notes:
OUTSIDE VEHICLE EXHAUST ENTERS CAB AREA WHEN ACCELERATING WITH AIR CONDITIONER IS ON
Mfg Campaign: 10954618
Recall Date: Feb 14, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I DRIVE THE TRUCK LOST POWER AND THE GAS PEDAL DON'T WORK FOR 25 SEC. GO OFF AND ON AGAIN. THIS HAPPENED DRIVING IN THE HIGHWAY AND IN CITY STREETS. THIS HAPPENED IN THREE (3) DIFFERENT TIMES. THE DEALER DON'T KNOW WHAT IT IS. CAR IS BEEN ON THE DEALER IN THREE(3) DIFFERENT TIMES.
Corrective Action:
WHEN I DRIVE THE TRUCK LOST POWER AND THE GAS PEDAL DON'T WORK FOR 25 SEC. GO OFF AND ON AGAIN. THIS HAPPENED DRIVING IN THE HIGHWAY AND IN CITY STREETS. THIS HAPPENED IN THREE (3) DIFFERENT TIMES. THE DEALER DON'T KNOW WHAT IT IS. CAR IS BEEN ON THE DEALER IN THREE(3) DIFFERENT TIMES.
Additional Notes:
WHEN I DRIVE THE TRUCK LOST POWER AND THE GAS PEDAL DON'T WORK FOR 25 SEC. GO OFF AND ON AGAIN. THIS HAPPENED DRIVING IN THE HIGHWAY AND IN CITY STREETS. THIS HAPPENED IN THREE (3) DIFFERENT TIMES. THE DEALER DON'T KNOW WHAT IT IS. CAR IS BEEN ON THE DEALER IN THREE(3) DIFFERENT TIMES.
Mfg Campaign: 10954142
Recall Date: Feb 13, 2017
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.
Corrective Action:
BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.
Additional Notes:
BRAKES ARE VERY SENSITIVE. WHEN APPLYING THEM YOU HAVE TO THINK A LOT ABOUT FOOT PRESSURE. UNLESS YOU WANT TO COME TO A COMPLETE STOP AT 60 MPH. LOCAL FORD SERVICE MANAGER TOLD ME HE KNOWS ABOUT THE SENSITIVITY AND NO FIX FOR IT AT THIS TIME. SO WE WILL WAIT TILL WE HAVE A POSSIBLE ACCIDENT OR SELL THE CARE AS IS.
Mfg Campaign: 10949724
Recall Date: Feb 6, 2017
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACK UP CAMERA DOES NOT WORK ON A BRAND NEW CAR.
Corrective Action:
BACK UP CAMERA DOES NOT WORK ON A BRAND NEW CAR.
Additional Notes:
BACK UP CAMERA DOES NOT WORK ON A BRAND NEW CAR.
Mfg Campaign: 10947476
Recall Date: Jan 24, 2017
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10928431
Recall Date: Nov 28, 2016
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
ON 09/15/16 WE PURCHASED A 2017 FORD EXPLORER LIMITED FROM SUPREME FORD OF SLIDELL, LA. TWO WEEKS AFTER HAVING THE SUV, WE NOTICED THE RIGHT TAIL LIGHT WAS NOT WORKING AT TIMES. ON 11/16/2016, WE DROVE THE VEHICLE BACK TO THE DEALERSHIP TO REPAIR THE LIGHT. WHEN THE SALES MANAGER DROVE THE SUV TO THE SERVICE DEPARTMENT THE REAR RIGHT TAILLIGHT WAS WORKING.. BUT WHEN THE SERVICE MANAGER LOOKED AT THE SUV, THE LIGHT WAS WORKING. BUT WHEN WE STARTED BACK TO DENHAM SPRINGS, LA, THE RIGHT TAILLIGHT STARTED ACTING UP AGAIN. I TOOK SEVERAL VIDEOS OF THE LIGHT RANDOMLY GOING OFF AND ON THE TRIP BACK HOME WITH MY IPHONE. I ATTACHED VIDEO OF THE LIGHT, I EDITED IT TO A SMALLER SIZE AND EMAILED BACK TO THE DEALERSHIP. ON 11/17/16 WE RECEIVED A REPLY FROM THE SERVICE MANAGER STATING; THANK YOU FOR TAKING THE TIME TO VIDEO AND SEND IT TO US REGARDING THE TAILLAMP CONCERN YOU ARE HAVING WITH YOUR 2017 EXPLORER, THE NEXT TIME THE CONCERN DISPLAY ITSELF CONSISTENTLY, A RENTAL AT OUR EXPENSE FOR A DAY TO SEE IF WE CAN ISOLATE THE CAUSE. [XXX] SERVICE MANAGER SUPREME FORD SLIDELL [XXX] [XXX] I REPLIED TO THE DEALERSHIP; [XXX], THE NEW 2017 FORD EXPLORER LIMITED STILL HAS A PROBLEM WITH THE RIGHT TAIL LIGHT INTERMITTENTLY WORKING ABOUT %50 OF THE TIME. I DO NOT THINK THERE WILL BE A TIME WHEN THE TAIL LIGHT WILL "CONSITTANTLY" GO OUT... THIS PROBLEM NEEDS TO BE REPAIRED ASAP BEFORE SOMEONE IS KILLED IN AN AUTOMOBILE ACCIDENT... THE VIDEO CLIP I SENT YOU IS JUST A SAMPLING OF THE TAIL LIGHT INTERMITTENTLY GOING OUT DURING OUR DRIVE HOME TO DENHAM SPRINGS... I AM CONCERNED WITH DRIVING THE "LEMON VEHICLE" AND BELEIVE THAT FORD NEEDS TO REPLACE THE "LEMON VEHICLE" WITH A PROPER WORKING NEW 2017 FORD EXPLORER LIMITED, WITH A ADAPTIVE CRUISE CONTROL AS THE SALESPERSON STATED THE VEHICLE HAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10928431
Recall Date: Nov 28, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Corrective Action:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Additional Notes:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Mfg Campaign: 10926507
Recall Date: Nov 16, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Corrective Action:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Additional Notes:
2017 FORD EXPLORER SPORT-WHEN MY CAR IS IN ACCELERATION THERE'S AN EXHAUST SMELL THAT CONSUMES THE CABIN. THIS HAPPENS EVERY TIME .
Mfg Campaign: 10926507
Recall Date: Nov 16, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.
Corrective Action:
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.
Additional Notes:
THIS IS A BRAND NEW EXPLORER 2017 WITH LESS THAN 700 MILES. I HAD TWO PROBLEMS; THE FIRST ONE IS SERIOUS. 1)THIS HAPPENED WITH ME TWICE; WHERE THERE WAS A FUEL LEAKING FROM THE CAR TO THE GROUND WHEN I FILLED THE CAR. I BELIEVE THIS IS VERY DANGEROUS AND NOT SAFE TO DRIVE WITH A FULL TANK. I BELIEVE THAT IF THE CAR ROLES OVER IN AN ACCIDENT IT IS GOING TO CATCH FIRE I WILL TRY TO GO TO THE DEALERSHIP TODAY TO FIX THE PROBLEM. 2) THE GAS MILEAGE IN THIS CAR IS VERY DISAPPOINTING. THE MANUFACTURER CLAIMED THAT MPG IS 16/22, BUT UNFORTUNATELY IT IS LESS THAN 13 IN CITY. I AM VERY DISAPPOINTED.
Mfg Campaign: 10925582
Recall Date: Nov 12, 2016
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
Corrective Action:
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
Additional Notes:
VERY STRONG EXHAUST SMELL IN CABIN AFTER HARD ACCELERATION. THE AC WAS ON AND IN THE RECIRCULATION POSITION. THE SMELL IS STRONG AND THE CABIN MUST BE VENTED BY ROLLING THE WINDOWS DOWN TO EVACUATE THE SMELL.
Mfg Campaign: 10924538
Recall Date: Nov 6, 2016
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