Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).
Corrective Action:
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).
Additional Notes:
REAR SEAT BELT DOES NOT FASTEN PROPERLY WHEN A COSMETIC DOOR BECOMES JAMMED IN THE MECHANISM. SEAT BELT WAS RENDERED UNUSABLE AND COULD EFFECT PASSENGER AND DRIVER SIDE REAR SEATS. DESIGN FLAW EXPECTED, NO ABUSE TO COMPONENTS AND BRAND NEW VEHICLE. IT DOES NOT MATTER IF THE VEHICLE WAS MOVING OR NOT- THE SEATBELTS FAILED TO WORK (FASTEN). IN THE ATTACHED PICTURES YOU CAN SEE MY FINGER PUSHING ON THE DOOR THAT BECAME JAMMED- IN THE OTHER PICTURE YOU CAN SEE THE DOOR WAS REMOVED BY THE DEALER AFTER IT FAILED (CAUSING THE SEATBELT TO NO LONGER FUNCTION).
Mfg Campaign: 10924396
Recall Date: Nov 5, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Corrective Action:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Additional Notes:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Mfg Campaign: 10916675
Recall Date: Oct 17, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Corrective Action:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Additional Notes:
AFTER A STOP, THE CAR WAS AT STATIONARY, WAS NOT ABLE TO START THE CAR BY PUSHING THE START BUTTON, GAVE ME ERROR ON THE DASHBOARD "FULL ACCESSORY POWER ACTIVE". TRIED TO TURN IT OFF, AFTER MULTIPLE TIMES OF TRYING, WAS ABLE TO START THE CAR, IT HAS 606 MI ON IT.
Mfg Campaign: 10916675
Recall Date: Oct 17, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB
Corrective Action:
2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB
Additional Notes:
2017 FORD EXPLORER. CONSUMER WRITES IN REGARDS TO VEHICLE ALERT GAUGE MESSAGE CENTER DISPLAYS FAILURE OF COLLISION WARNING SYSTEM, TRACKING CONTROL SYSTEM AND STEERING SYSTEM. ATTEMPTS TO REPLACE/REPAIR SENSOR AND STEERING COLUMN FAILS. *SMD THE DEALER INFORMED THE CONSUMER A SENSOR WAS REPLACED. TWO DAYS LATER, THE DEALER CALLED THE CONSUMER AND INFORMED HIM THE VEHICLE NEEDED TO BE REPROGRAMMED AND STEERING COLUMN NEEDED TO BE REPLACED. *JB
Mfg Campaign: 10913513
Recall Date: Oct 12, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.
Corrective Action:
FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.
Additional Notes:
FULL ACCESSORY POWER ACTIVE ERROR MESSAGE - RECEIVED THIS MESSAGE WHEN I STARTED THE CAR TO DRIVE OUT MY DRIVEWAY, THE CAR WAS FULLY LOCKED UP HAD TO TURN OFF AND RE-START.
Mfg Campaign: 10908380
Recall Date: Sep 21, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011-2015 FORD EXPLORERS. WHY IS FORD STILL SENDING OUT NEW VEHICLES WITH THIS SAME PROBLEM. PLEASE HELP ME GET MY EXPLORER FIXED OR REPLACED. AGAIN I TRIED TO GET REPAIRED BUT THEY TOLD ME THAT THEY KNOW THERE IS A PROBLEM BUT CANNOT FIX IT. I'M VERY WORRIED ABOUT CARBON MONOXIDE POISONING !! PLEASE HELP!!
Corrective Action:
I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011-2015 FORD EXPLORERS. WHY IS FORD STILL SENDING OUT NEW VEHICLES WITH THIS SAME PROBLEM. PLEASE HELP ME GET MY EXPLORER FIXED OR REPLACED. AGAIN I TRIED TO GET REPAIRED BUT THEY TOLD ME THAT THEY KNOW THERE IS A PROBLEM BUT CANNOT FIX IT. I'M VERY WORRIED ABOUT CARBON MONOXIDE POISONING !! PLEASE HELP!!
Additional Notes:
I HAVE A 2017 FORD EXPLORER THAT HAS A EXHAUST LEAK THAT I SMELL WHEN I ENTER THE HIGHWAY. I ALSO SMELL THIS ODOR WHEN I TOW MY WAVE RUNNER. THE ODOR IS SO STRONG THAT MY SON VOMITED WHILE IN THE VEHICLE. I TOOK MY 2017 FORD EXPLORER TO THE DEALER AND THEY TOLD ME THAT THEY WERE AWARE OF THE PROBLEM BUT CAN NOT FIX IT. THIS IS A BRAND NEW VEHICLE THAT I CANNOT DRIVE AND FORD DOES NOT CARE. WHAT CAN I DO? I GOOGLED THIS ISSUE TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE AND I FOUND THAT THERE IS A LAWSUIT AGAINST FORD FOR THIS SAME ISSUE WITH 2011-2015 FORD EXPLORERS. WHY IS FORD STILL SENDING OUT NEW VEHICLES WITH THIS SAME PROBLEM. PLEASE HELP ME GET MY EXPLORER FIXED OR REPLACED. AGAIN I TRIED TO GET REPAIRED BUT THEY TOLD ME THAT THEY KNOW THERE IS A PROBLEM BUT CANNOT FIX IT. I'M VERY WORRIED ABOUT CARBON MONOXIDE POISONING !! PLEASE HELP!!
Mfg Campaign: 10906040
Recall Date: Sep 13, 2016
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