Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Corrective Action:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Additional Notes:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Mfg Campaign: 11102206
Recall Date: Jun 15, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Corrective Action:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Additional Notes:
THERE WAS A COOLANT LEAK INTO THE HEATER BOX WHICH CAUSE THE HEATER CORE TO FAIL AND THEN IT BEGAN FILLING THE DRIVER'S SIDE OF THE CABIN WITH COOLANT FUMES FOR TWO MONTHS. THE VEHICLE SHOULD HAVE NEVER LEFT COURTESY FORD HERE IN PORTLAND OR. IT WENT BACK THREE TIMES FOR THIS ISSUE. IF THEY WOULD HAVE CONTACTED FORD MOTORS THEY COULD AND HAD THE KNOWLEDGE OF THIS MAJOR FAILURE HAPPENING. BREATHING IN COOLANT AND BEING TOLD IT'S OKAY. IT ISN'T IS IT? PLEASE HELP.
Mfg Campaign: 11102206
Recall Date: Jun 15, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Corrective Action:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Additional Notes:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Mfg Campaign: 11101841
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Corrective Action:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Additional Notes:
I HAVE A 2017 FORD EXPLORER PLATINUM WHICH I PURCHASED BRAND NEW ON NOVEMBER 25, 2016. IT TOOK ME A WHILE TO REALIZE BUT EVERY TIME I WOULD DRIVE THE EXPLORER, MY EYES WOULD GET VERY HEAVY AND I WOULD DEVELOP A HEADACHE. I COMMUTE 42 MILES EACH WAY FOR WORK AND I CANT COUNT HOW MANY TIMES I ALMOST FELL COMPLETELY ASLEEP. AFTER SOME RESEARCH, I FOUND OUT THAT THIS WAS A COMMON PROBLEM TO DUE TO POSSIBLE CARBON MONOXIDE (CO) LEAKS ENTERING THE VEHICLE THROUGH THE VENTILATION SYSTEM. I IMMEDIATELY CONTACTED MY LOCAL FORD DEALERSHIP AND HAD THIS LOOKED AT EARLY THIS YEAR. FORD REPLACED THE EXHAUST MANIFOLD AND I NOTICED A MAJOR DIFFERENCE IN HOW I FELT WHEN DRIVING THE VEHICLE. RECENTLY, IN THE PAST TWO WEEKS I HAVE BEEN EXPERIENCING THE SAME ISSUE AGAIN WITH HEADACHES AND FEELING SLEEPY WHILE DRIVING. I HAVE MADE SEVERAL ATTEMPTS TO CONTACT FORD CORPORATE ABOUT THIS AND I HAVE NOT RECEIVED ANY RESPONSE. I WOULD LIKE FOR THEM TO EITHER COMPLETELY FIX THE ISSUE OR ALLOW ME TO TRADE IN MY VEHICLE FOR ANOTHER ONE. THIS IS TRULY A HAZARD NOT ONLY TO MYSELF BUT FOR MY PASSENGERS (WIFE AND KIDS) AND TO OTHERS ON THE ROAD. PLEASE HELP TO GET THIS RESOLVED...
Mfg Campaign: 11101841
Recall Date: Jun 14, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RECALL HAS ALREADY BEEN COMPLETED ON MY FORD AND NOW WHEN THE MAX AC IS ON AND YOUR GOING DOWN THE ROAD OR NEED TO ACCELERATE THE MAX AC TURNS OFF AND COMES OUT OF THE DEFROST VENTS AND BLOWS HOT AIR THIS IS NOT RIGHT AND IT DOES OCCUR IN ANY OTHER VEHICLE THAT I CURRENTLY OWN OR HAVE OWNED IN THE PAST
Corrective Action:
RECALL HAS ALREADY BEEN COMPLETED ON MY FORD AND NOW WHEN THE MAX AC IS ON AND YOUR GOING DOWN THE ROAD OR NEED TO ACCELERATE THE MAX AC TURNS OFF AND COMES OUT OF THE DEFROST VENTS AND BLOWS HOT AIR THIS IS NOT RIGHT AND IT DOES OCCUR IN ANY OTHER VEHICLE THAT I CURRENTLY OWN OR HAVE OWNED IN THE PAST
Additional Notes:
RECALL HAS ALREADY BEEN COMPLETED ON MY FORD AND NOW WHEN THE MAX AC IS ON AND YOUR GOING DOWN THE ROAD OR NEED TO ACCELERATE THE MAX AC TURNS OFF AND COMES OUT OF THE DEFROST VENTS AND BLOWS HOT AIR THIS IS NOT RIGHT AND IT DOES OCCUR IN ANY OTHER VEHICLE THAT I CURRENTLY OWN OR HAVE OWNED IN THE PAST
Mfg Campaign: 11101572
Recall Date: Jun 13, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Corrective Action:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Additional Notes:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Mfg Campaign: 11101650
Recall Date: Jun 13, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Corrective Action:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Additional Notes:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Mfg Campaign: 11101650
Recall Date: Jun 13, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Corrective Action:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Additional Notes:
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Mfg Campaign: 11101650
Recall Date: Jun 13, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I SMELL EXHAUST IN THE CABIN SOMETIMES. I WORK OUT OF MY CAR A FEW HOURS A DAY, LEAVING IT ON AND WITH AIR CONDITIONING ON WHILE I GO DOOR TO DOOR AND GET HEADACHES AND SUPER TIRED WHICH I HAVE NEVER HAD IN MY LIFE. I ALSO GET EXTREMELY SLEEPY AFTER BEING IN THE CAR FOR MORE THAN AN 40 MINUTES AT A TIME. SOMETIMES I TAKE A NAP IN THE CAR WITH THE A/C ON AND ALL 4 WINDOWS CRACKED ABOUT AN INCH EACH. WHEN I WAKE UP I FEEL DIZZY, SICK AND HAVE A HEADACHE AFTER A WHILE.
Corrective Action:
I SMELL EXHAUST IN THE CABIN SOMETIMES. I WORK OUT OF MY CAR A FEW HOURS A DAY, LEAVING IT ON AND WITH AIR CONDITIONING ON WHILE I GO DOOR TO DOOR AND GET HEADACHES AND SUPER TIRED WHICH I HAVE NEVER HAD IN MY LIFE. I ALSO GET EXTREMELY SLEEPY AFTER BEING IN THE CAR FOR MORE THAN AN 40 MINUTES AT A TIME. SOMETIMES I TAKE A NAP IN THE CAR WITH THE A/C ON AND ALL 4 WINDOWS CRACKED ABOUT AN INCH EACH. WHEN I WAKE UP I FEEL DIZZY, SICK AND HAVE A HEADACHE AFTER A WHILE.
Additional Notes:
I SMELL EXHAUST IN THE CABIN SOMETIMES. I WORK OUT OF MY CAR A FEW HOURS A DAY, LEAVING IT ON AND WITH AIR CONDITIONING ON WHILE I GO DOOR TO DOOR AND GET HEADACHES AND SUPER TIRED WHICH I HAVE NEVER HAD IN MY LIFE. I ALSO GET EXTREMELY SLEEPY AFTER BEING IN THE CAR FOR MORE THAN AN 40 MINUTES AT A TIME. SOMETIMES I TAKE A NAP IN THE CAR WITH THE A/C ON AND ALL 4 WINDOWS CRACKED ABOUT AN INCH EACH. WHEN I WAKE UP I FEEL DIZZY, SICK AND HAVE A HEADACHE AFTER A WHILE.
Mfg Campaign: 11101687
Recall Date: Jun 13, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CARBON MONOXIDE LEAKING THROUGH THE AC VENTS
Corrective Action:
CARBON MONOXIDE LEAKING THROUGH THE AC VENTS
Additional Notes:
CARBON MONOXIDE LEAKING THROUGH THE AC VENTS
Mfg Campaign: 11100549
Recall Date: Jun 8, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
MY VEHICLE HAS ABOUT 19,000 MILES AND THE TIRES ARE ABOUT BALD. TOOK MY LOCAL DEALER AND THEY ARE TELLING ME THAT FORD WILL NOT ADDRESS THE ISSUE. THIS VEHICLE CANNOT GO THROUGH ANOTHER WINTER. MANY COMPLAINTS ON LINE ABOUT THIS SAME ISSUE WITH HANKOOK TIRES ON FORD EXPLORERS. HANKOOK OR FORD NEED TO STEP UP BEFORE MAJOR PROBLEMS OCCCUR. SHOULD NOT HAVE TO BE REPLACING TIRES THAT ARE RATED FOR 50,000 MILES WHEN THEY ARE UNDER 20,000. HAVE MAINTAINED THIS VEHICLE REGULARLY WITH CORRECT TIRE PRESSURE AND TIRE ROTATIONS. I HAVE BEEN ATTEMPTING TO RESOLVE THIS ISSUE WITH MY DEALER FOR SEVERAL MONTHS WHEN I NOTICED UNUSUALLY EXTENSIVE WEAR.
Corrective Action:
MY VEHICLE HAS ABOUT 19,000 MILES AND THE TIRES ARE ABOUT BALD. TOOK MY LOCAL DEALER AND THEY ARE TELLING ME THAT FORD WILL NOT ADDRESS THE ISSUE. THIS VEHICLE CANNOT GO THROUGH ANOTHER WINTER. MANY COMPLAINTS ON LINE ABOUT THIS SAME ISSUE WITH HANKOOK TIRES ON FORD EXPLORERS. HANKOOK OR FORD NEED TO STEP UP BEFORE MAJOR PROBLEMS OCCCUR. SHOULD NOT HAVE TO BE REPLACING TIRES THAT ARE RATED FOR 50,000 MILES WHEN THEY ARE UNDER 20,000. HAVE MAINTAINED THIS VEHICLE REGULARLY WITH CORRECT TIRE PRESSURE AND TIRE ROTATIONS. I HAVE BEEN ATTEMPTING TO RESOLVE THIS ISSUE WITH MY DEALER FOR SEVERAL MONTHS WHEN I NOTICED UNUSUALLY EXTENSIVE WEAR.
Additional Notes:
MY VEHICLE HAS ABOUT 19,000 MILES AND THE TIRES ARE ABOUT BALD. TOOK MY LOCAL DEALER AND THEY ARE TELLING ME THAT FORD WILL NOT ADDRESS THE ISSUE. THIS VEHICLE CANNOT GO THROUGH ANOTHER WINTER. MANY COMPLAINTS ON LINE ABOUT THIS SAME ISSUE WITH HANKOOK TIRES ON FORD EXPLORERS. HANKOOK OR FORD NEED TO STEP UP BEFORE MAJOR PROBLEMS OCCCUR. SHOULD NOT HAVE TO BE REPLACING TIRES THAT ARE RATED FOR 50,000 MILES WHEN THEY ARE UNDER 20,000. HAVE MAINTAINED THIS VEHICLE REGULARLY WITH CORRECT TIRE PRESSURE AND TIRE ROTATIONS. I HAVE BEEN ATTEMPTING TO RESOLVE THIS ISSUE WITH MY DEALER FOR SEVERAL MONTHS WHEN I NOTICED UNUSUALLY EXTENSIVE WEAR.
Mfg Campaign: 11093314
Recall Date: May 11, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
SEATBELTS OVERLAP EACH OTHER IN THE BACK SEAT. CHILDREN SITTING NEXT TO EACH OTHER HAVE DIFFICULTY PUTTING SEAT BELTS ON BECAUSE OF THIS ISSUE.
Corrective Action:
SEATBELTS OVERLAP EACH OTHER IN THE BACK SEAT. CHILDREN SITTING NEXT TO EACH OTHER HAVE DIFFICULTY PUTTING SEAT BELTS ON BECAUSE OF THIS ISSUE.
Additional Notes:
SEATBELTS OVERLAP EACH OTHER IN THE BACK SEAT. CHILDREN SITTING NEXT TO EACH OTHER HAVE DIFFICULTY PUTTING SEAT BELTS ON BECAUSE OF THIS ISSUE.
Mfg Campaign: 11091118
Recall Date: May 1, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE INSIDE CABIN SOMETIMES SMELLS LIKE NATURAL GAS. DRIVER HAS EXPERIENCED HEADACHE AND WEAKNESS AFTER DRIVING LONGER PERIODS OF TIME. WINDOWS HAVE TO BE OPENED TO RID OF THE SMELL.
Corrective Action:
THE VEHICLE INSIDE CABIN SOMETIMES SMELLS LIKE NATURAL GAS. DRIVER HAS EXPERIENCED HEADACHE AND WEAKNESS AFTER DRIVING LONGER PERIODS OF TIME. WINDOWS HAVE TO BE OPENED TO RID OF THE SMELL.
Additional Notes:
THE VEHICLE INSIDE CABIN SOMETIMES SMELLS LIKE NATURAL GAS. DRIVER HAS EXPERIENCED HEADACHE AND WEAKNESS AFTER DRIVING LONGER PERIODS OF TIME. WINDOWS HAVE TO BE OPENED TO RID OF THE SMELL.
Mfg Campaign: 11090820
Recall Date: Apr 28, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT NOTICED THAT THE PILLARS ON THE VEHICLE WERE MELTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSIS THE FAILURE; HOWEVER, THE PILLARS WERE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR., ROSEVILLE, CA 95661). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS UNTOUCHABLE AND THE FAILURE OCCURRED DUE TO THE EXTREME HEAT FROM THE SUN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT NOTICED THAT THE PILLARS ON THE VEHICLE WERE MELTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSIS THE FAILURE; HOWEVER, THE PILLARS WERE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR., ROSEVILLE, CA 95661). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS UNTOUCHABLE AND THE FAILURE OCCURRED DUE TO THE EXTREME HEAT FROM THE SUN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT NOTICED THAT THE PILLARS ON THE VEHICLE WERE MELTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSIS THE FAILURE; HOWEVER, THE PILLARS WERE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR., ROSEVILLE, CA 95661). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS UNTOUCHABLE AND THE FAILURE OCCURRED DUE TO THE EXTREME HEAT FROM THE SUN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. *TT
Mfg Campaign: 11089868
Recall Date: Apr 24, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
STRONG BURNING SMELL INSIDE OF VEHICLE WHEN ACCELERATING. THE SMELL IS SO STRONG IT WILL MAKE YOU NAUSEOUS, REQUIRING ME TO PULL OVER AND EXIT THE VEHICLE. I REPORTED THE PROBLEM TO THE DEALERSHIP AND WAS ADVISED IT WAS THE UNDERCARRIAGE COATING BURNING OFF. I AM NOW AT 5500 MILES ON MY VEHICLE AND THE SMELL CONTINUES TO PERSIST. THE DEALERSHIP AND FORD MOTOR HAVE NOT BEEN HELPFUL IN RECTIFYING THIS PROBLEM OR FINDING THE CAUSE OF THE SMELL. THE PROBLEM OCCURS EVERY TIME I HAVE TO ACCELERATE, ON A DAILY BASIS.
Corrective Action:
STRONG BURNING SMELL INSIDE OF VEHICLE WHEN ACCELERATING. THE SMELL IS SO STRONG IT WILL MAKE YOU NAUSEOUS, REQUIRING ME TO PULL OVER AND EXIT THE VEHICLE. I REPORTED THE PROBLEM TO THE DEALERSHIP AND WAS ADVISED IT WAS THE UNDERCARRIAGE COATING BURNING OFF. I AM NOW AT 5500 MILES ON MY VEHICLE AND THE SMELL CONTINUES TO PERSIST. THE DEALERSHIP AND FORD MOTOR HAVE NOT BEEN HELPFUL IN RECTIFYING THIS PROBLEM OR FINDING THE CAUSE OF THE SMELL. THE PROBLEM OCCURS EVERY TIME I HAVE TO ACCELERATE, ON A DAILY BASIS.
Additional Notes:
STRONG BURNING SMELL INSIDE OF VEHICLE WHEN ACCELERATING. THE SMELL IS SO STRONG IT WILL MAKE YOU NAUSEOUS, REQUIRING ME TO PULL OVER AND EXIT THE VEHICLE. I REPORTED THE PROBLEM TO THE DEALERSHIP AND WAS ADVISED IT WAS THE UNDERCARRIAGE COATING BURNING OFF. I AM NOW AT 5500 MILES ON MY VEHICLE AND THE SMELL CONTINUES TO PERSIST. THE DEALERSHIP AND FORD MOTOR HAVE NOT BEEN HELPFUL IN RECTIFYING THIS PROBLEM OR FINDING THE CAUSE OF THE SMELL. THE PROBLEM OCCURS EVERY TIME I HAVE TO ACCELERATE, ON A DAILY BASIS.
Mfg Campaign: 11085078
Recall Date: Apr 14, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I RENTED A 2017 FROM ENTERPRISE. I WAS IN A BAD CAR ACCIDENT ON A STREET DOING MAYBE 20MPH TOTAL LOSS FRONT DAMAGE AND THE AIRBAGS NEVER DEPLOYED I WENT INSIDE ANOTHER VEHICLE I NEVER SAW THE AIRBAG SHOWING ON WHILE DRIVING AND I HAD ON MY SEAT BELT. I NOW SUFFER WITH A SPINE PROBLEM CAUSE OF THIS ACCIDENT. I CANT BELIEVE AFTER A HARD IMPACT THAT THE AIR BAGS NEVER DEPLOYED
Corrective Action:
I RENTED A 2017 FROM ENTERPRISE. I WAS IN A BAD CAR ACCIDENT ON A STREET DOING MAYBE 20MPH TOTAL LOSS FRONT DAMAGE AND THE AIRBAGS NEVER DEPLOYED I WENT INSIDE ANOTHER VEHICLE I NEVER SAW THE AIRBAG SHOWING ON WHILE DRIVING AND I HAD ON MY SEAT BELT. I NOW SUFFER WITH A SPINE PROBLEM CAUSE OF THIS ACCIDENT. I CANT BELIEVE AFTER A HARD IMPACT THAT THE AIR BAGS NEVER DEPLOYED
Additional Notes:
I RENTED A 2017 FROM ENTERPRISE. I WAS IN A BAD CAR ACCIDENT ON A STREET DOING MAYBE 20MPH TOTAL LOSS FRONT DAMAGE AND THE AIRBAGS NEVER DEPLOYED I WENT INSIDE ANOTHER VEHICLE I NEVER SAW THE AIRBAG SHOWING ON WHILE DRIVING AND I HAD ON MY SEAT BELT. I NOW SUFFER WITH A SPINE PROBLEM CAUSE OF THIS ACCIDENT. I CANT BELIEVE AFTER A HARD IMPACT THAT THE AIR BAGS NEVER DEPLOYED
Mfg Campaign: 11084490
Recall Date: Apr 11, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Corrective Action:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Additional Notes:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Mfg Campaign: 11084028
Recall Date: Apr 9, 2018
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Corrective Action:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Additional Notes:
VEHICLE SURGE ON FIRST ACCELERATION AFTER STARTING THE ENGINE. SURGE - THE VEHICLE EXPERIENCES AN ACCELERATING LUNGE FORWARD AND THEN STOPS FOR ABOUT TWO OR THREE CYCLES (STOP/START, STOP/START ETC.) IT IS UNEXPECTED AND UNCONTROLLABLE UNTIL IT SUBSIDES WITHIN 20 TO 30 FEET. THE DEGREE OF THE UNEXPECTED ACCELERATION IS EXCESSIVE WHEN COMPARED TO THE SLIGHT APPLICATION OF THE GAS PEDAL CONDITIONS - HAPPENS ONLY AFTER THE FIRST STARTUP OF THE ENGINE, IN WARMER WEATHER WHEN THE "CHOKE" IS NOT REQUIRED. EXAMPLE: START ENGINE, BACK OUT OF GARAGE, PLACE IN FIRST GEAR, ACCELERATE SLOWLY FOR THE FIRST TIME. THIS IS WHEN THE SURGE IS EXPERIENCE. IT DOES NOT HAPPEN WITH EVERY STOP/START CYCLE DURING NORMAL DRIVING, LIKE STOPPING AT A TRAFFIC LIGHT. IT HAPPENS ONLY AFTER STARTING THE ENGINE, AND GOING FORWARD FOR THE FIRST TIME. THE PRIMARY PROBLEM IS THE DEGREE OF THE UNCONTROLLED, OSCILLATING ACCELERATION RELATIVE TO THE SLIGHT AMOUNT THAT THE GAS PEDAL IS APPLIED. IT IS NOT ABOUT AN OVERLY SENSITIVE ACCELERATOR PEDAL. IT ABOUT THE ENGINE SURGING, THEN DYING OFF, THEN SURGING AGAIN.
Mfg Campaign: 11084028
Recall Date: Apr 9, 2018
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
RE:HANKOOK VENTUS S1 NOBLE 2 255/50R20 105H-ON 01/20/18, I WAS ADVISED BY A NEW FRIEND TO HAVE MY TIRES CHECKED OUT. HE NOTICED THE PIECES OF TIRE CHIPPING OFF AND WAS CONCERNED FOR MY SAFETY. THE FOLLOWING WEEK, I TOOK MY CAR TO OLIN MOTT, A LONGTIME & REPUTABLE AREA TIRE STORE. THEY INFORMED ME THAT ALL 4 TIRES WERE SHOWING SIGNS OF "PEELING" & RECOMMENDED THAT I TAKE MY CAR BACK TO THE DEALERSHIP WHERE I HAD FIRST PURCHASED IT. ON 01/26/18 I TOOK MY CAR INTO THE DEALERSHIP TO HAVE THEM LOOKED AT. THE DEALERSHIP CAME BACK & SAID THAT THEY'D HAVE TO FILE A COMPLAINT W/ THE TIRE MANUFACTURER & THEY'D TAKE PICTURES OF ALL 4 TIRES & WOULD LET ME KNOW WHAT THE TIRE MANUFACTURER SAID NEEDED TO BE DONE. 6 DAYS LATER, THE DEALERSHIP CALLS STATING THAT HANKOOK TIRES ADVISED THAT ALL 4 TIRES NEED TO BE REPLACED & THAT THE'DD OFFER A 50% PRORATA PRICE BASIS. MY VEHICLE MANUFACTURE STICKER DATE IS 04/17. I PURCHASED MY CAR ON JUNE 14, 2017 BRAND NEW. LESS THAN 8 MONTHS OF OWNERSHIP, I NOW HAVE TO REPLACE ALL 4 TIRES. AS OF 01/26/18, I HAD APPROX 14,300 MILES. NOW AT 16,400 MILES, THEY ARE PEELING AND NOW CHUNKS ARE NOW COMING OUT OF ALL 4 TIRES. I HAVE AN APPT IN 05/12/18 TO PURCHASE 4 NEW TIRES. BC AFTER PAYING $40,000 LESS THAN A YEAR AGO, I HAVE TO SAVE THE MONEY. THIS TIRE HAS NUMEROUS COMPLAINTS ALL OVER THE USA. FORD WON'T TAKE RESPONSIBILITY EVEN THOUGH THEY CONTRACTED W/ HANKOOK TIRES IN 2011 FOR HANKOOK TO BE THE OFFICIAL FITMENT TIRE FOR THE FORD EXPLORER. ALSO, FORD/LINCOLN EXTENDED THEIR CONTRACT RECENTLY. OTHER BRANDS SUCH AS HYAUNDI HAVE RECENTLY CANCELLED THEIR PARTNERSHIP W/ HANKOOK. IF SOMETHING IS NOT DONE ABOUT THESE TIRES, IT'S MY FEAR THAT SOMEONE IS GOING TO BE SERIOUSLY INJURED OR KILLED. FORD SHOULD ALSO TAKE RESPONSIBILITY BC THEY PUT THE TIRES ON THEIR NEW VEHICLES THEY WANT TO SELL & DO SELL. LOCATION: TAMPA, FL. PLEASE HELP US, THE CONSUMERS. THANKS!
Corrective Action:
RE:HANKOOK VENTUS S1 NOBLE 2 255/50R20 105H-ON 01/20/18, I WAS ADVISED BY A NEW FRIEND TO HAVE MY TIRES CHECKED OUT. HE NOTICED THE PIECES OF TIRE CHIPPING OFF AND WAS CONCERNED FOR MY SAFETY. THE FOLLOWING WEEK, I TOOK MY CAR TO OLIN MOTT, A LONGTIME & REPUTABLE AREA TIRE STORE. THEY INFORMED ME THAT ALL 4 TIRES WERE SHOWING SIGNS OF "PEELING" & RECOMMENDED THAT I TAKE MY CAR BACK TO THE DEALERSHIP WHERE I HAD FIRST PURCHASED IT. ON 01/26/18 I TOOK MY CAR INTO THE DEALERSHIP TO HAVE THEM LOOKED AT. THE DEALERSHIP CAME BACK & SAID THAT THEY'D HAVE TO FILE A COMPLAINT W/ THE TIRE MANUFACTURER & THEY'D TAKE PICTURES OF ALL 4 TIRES & WOULD LET ME KNOW WHAT THE TIRE MANUFACTURER SAID NEEDED TO BE DONE. 6 DAYS LATER, THE DEALERSHIP CALLS STATING THAT HANKOOK TIRES ADVISED THAT ALL 4 TIRES NEED TO BE REPLACED & THAT THE'DD OFFER A 50% PRORATA PRICE BASIS. MY VEHICLE MANUFACTURE STICKER DATE IS 04/17. I PURCHASED MY CAR ON JUNE 14, 2017 BRAND NEW. LESS THAN 8 MONTHS OF OWNERSHIP, I NOW HAVE TO REPLACE ALL 4 TIRES. AS OF 01/26/18, I HAD APPROX 14,300 MILES. NOW AT 16,400 MILES, THEY ARE PEELING AND NOW CHUNKS ARE NOW COMING OUT OF ALL 4 TIRES. I HAVE AN APPT IN 05/12/18 TO PURCHASE 4 NEW TIRES. BC AFTER PAYING $40,000 LESS THAN A YEAR AGO, I HAVE TO SAVE THE MONEY. THIS TIRE HAS NUMEROUS COMPLAINTS ALL OVER THE USA. FORD WON'T TAKE RESPONSIBILITY EVEN THOUGH THEY CONTRACTED W/ HANKOOK TIRES IN 2011 FOR HANKOOK TO BE THE OFFICIAL FITMENT TIRE FOR THE FORD EXPLORER. ALSO, FORD/LINCOLN EXTENDED THEIR CONTRACT RECENTLY. OTHER BRANDS SUCH AS HYAUNDI HAVE RECENTLY CANCELLED THEIR PARTNERSHIP W/ HANKOOK. IF SOMETHING IS NOT DONE ABOUT THESE TIRES, IT'S MY FEAR THAT SOMEONE IS GOING TO BE SERIOUSLY INJURED OR KILLED. FORD SHOULD ALSO TAKE RESPONSIBILITY BC THEY PUT THE TIRES ON THEIR NEW VEHICLES THEY WANT TO SELL & DO SELL. LOCATION: TAMPA, FL. PLEASE HELP US, THE CONSUMERS. THANKS!
Additional Notes:
RE:HANKOOK VENTUS S1 NOBLE 2 255/50R20 105H-ON 01/20/18, I WAS ADVISED BY A NEW FRIEND TO HAVE MY TIRES CHECKED OUT. HE NOTICED THE PIECES OF TIRE CHIPPING OFF AND WAS CONCERNED FOR MY SAFETY. THE FOLLOWING WEEK, I TOOK MY CAR TO OLIN MOTT, A LONGTIME & REPUTABLE AREA TIRE STORE. THEY INFORMED ME THAT ALL 4 TIRES WERE SHOWING SIGNS OF "PEELING" & RECOMMENDED THAT I TAKE MY CAR BACK TO THE DEALERSHIP WHERE I HAD FIRST PURCHASED IT. ON 01/26/18 I TOOK MY CAR INTO THE DEALERSHIP TO HAVE THEM LOOKED AT. THE DEALERSHIP CAME BACK & SAID THAT THEY'D HAVE TO FILE A COMPLAINT W/ THE TIRE MANUFACTURER & THEY'D TAKE PICTURES OF ALL 4 TIRES & WOULD LET ME KNOW WHAT THE TIRE MANUFACTURER SAID NEEDED TO BE DONE. 6 DAYS LATER, THE DEALERSHIP CALLS STATING THAT HANKOOK TIRES ADVISED THAT ALL 4 TIRES NEED TO BE REPLACED & THAT THE'DD OFFER A 50% PRORATA PRICE BASIS. MY VEHICLE MANUFACTURE STICKER DATE IS 04/17. I PURCHASED MY CAR ON JUNE 14, 2017 BRAND NEW. LESS THAN 8 MONTHS OF OWNERSHIP, I NOW HAVE TO REPLACE ALL 4 TIRES. AS OF 01/26/18, I HAD APPROX 14,300 MILES. NOW AT 16,400 MILES, THEY ARE PEELING AND NOW CHUNKS ARE NOW COMING OUT OF ALL 4 TIRES. I HAVE AN APPT IN 05/12/18 TO PURCHASE 4 NEW TIRES. BC AFTER PAYING $40,000 LESS THAN A YEAR AGO, I HAVE TO SAVE THE MONEY. THIS TIRE HAS NUMEROUS COMPLAINTS ALL OVER THE USA. FORD WON'T TAKE RESPONSIBILITY EVEN THOUGH THEY CONTRACTED W/ HANKOOK TIRES IN 2011 FOR HANKOOK TO BE THE OFFICIAL FITMENT TIRE FOR THE FORD EXPLORER. ALSO, FORD/LINCOLN EXTENDED THEIR CONTRACT RECENTLY. OTHER BRANDS SUCH AS HYAUNDI HAVE RECENTLY CANCELLED THEIR PARTNERSHIP W/ HANKOOK. IF SOMETHING IS NOT DONE ABOUT THESE TIRES, IT'S MY FEAR THAT SOMEONE IS GOING TO BE SERIOUSLY INJURED OR KILLED. FORD SHOULD ALSO TAKE RESPONSIBILITY BC THEY PUT THE TIRES ON THEIR NEW VEHICLES THEY WANT TO SELL & DO SELL. LOCATION: TAMPA, FL. PLEASE HELP US, THE CONSUMERS. THANKS!
Mfg Campaign: 11082652
Recall Date: Apr 3, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS HIGH SPEEDS OR WHILE THE VEHICLE WAS IDLING, THERE WAS A ROTTEN EGG ODOR ENTERING THROUGH THE VENTS OF THE VEHICLE. THE ODOR WAS PRESENT WHILE THE AIR CONDITIONER WAS IN USE. THE CONTACT STATED THAT THE FOUR OCCUPANTS IN THE VEHICLE EXPERIENCED BREATHING DIFFICULTY, LIGHT HEADACHES, NAUSEA, AND BLURRED VISION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO GRIECO FORD (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE DEALER STATED THAT THE ODOR FAILURE WAS RELEVANT TO POLICE VEHICLES AND NOT NON-POLICE SUVS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS HIGH SPEEDS OR WHILE THE VEHICLE WAS IDLING, THERE WAS A ROTTEN EGG ODOR ENTERING THROUGH THE VENTS OF THE VEHICLE. THE ODOR WAS PRESENT WHILE THE AIR CONDITIONER WAS IN USE. THE CONTACT STATED THAT THE FOUR OCCUPANTS IN THE VEHICLE EXPERIENCED BREATHING DIFFICULTY, LIGHT HEADACHES, NAUSEA, AND BLURRED VISION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO GRIECO FORD (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE DEALER STATED THAT THE ODOR FAILURE WAS RELEVANT TO POLICE VEHICLES AND NOT NON-POLICE SUVS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS HIGH SPEEDS OR WHILE THE VEHICLE WAS IDLING, THERE WAS A ROTTEN EGG ODOR ENTERING THROUGH THE VENTS OF THE VEHICLE. THE ODOR WAS PRESENT WHILE THE AIR CONDITIONER WAS IN USE. THE CONTACT STATED THAT THE FOUR OCCUPANTS IN THE VEHICLE EXPERIENCED BREATHING DIFFICULTY, LIGHT HEADACHES, NAUSEA, AND BLURRED VISION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO GRIECO FORD (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE DEALER STATED THAT THE ODOR FAILURE WAS RELEVANT TO POLICE VEHICLES AND NOT NON-POLICE SUVS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Mfg Campaign: 11082688
Recall Date: Apr 3, 2018
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