Complaints & Recalls
Official Safety Recalls - Important!
22 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S29
Recall Date: Sep 11, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S23
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C08
Recall Date: May 22, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S46
Recall Date: Dec 22, 2016
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Apparently Ford is aware that there is a know issue with the Ford Explorer Water Pump failure which is causing water pump leakage inside engine mixing coolant and oil. This has been reported by thousands of consumers who are faced with an average cost of about $3000 to get this resolved. This should be considered a recall.
Corrective Action:
Apparently Ford is aware that there is a know issue with the Ford Explorer Water Pump failure which is causing water pump leakage inside engine mixing coolant and oil. This has been reported by thousands of consumers who are faced with an average cost of about $3000 to get this resolved. This should be considered a recall.
Additional Notes:
Apparently Ford is aware that there is a know issue with the Ford Explorer Water Pump failure which is causing water pump leakage inside engine mixing coolant and oil. This has been reported by thousands of consumers who are faced with an average cost of about $3000 to get this resolved. This should be considered a recall.
Mfg Campaign: 11555800
Recall Date: Nov 18, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission is shuttering, had it checks by River City Ford and the tech advised the Torque converter needed to be replaced. After research, the recall 20N07 in October 9, 2020 for torque converter issues was found. After reading the document, the same issues, same motor same transmission is happening to my vehicle. The issues are as stated, vehicles that experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance / lack of acceleration during launch, sluggish vehicle operation and shudder while driving. However my vehicle is doing the same thing, has the same 2.3L engine with the 6F35 transmission, but it is not on the recall list. NHTSA should step us and add all Ford Explore with that year, engine and transmission to this recall since the same issues are happening.
Corrective Action:
Transmission is shuttering, had it checks by River City Ford and the tech advised the Torque converter needed to be replaced. After research, the recall 20N07 in October 9, 2020 for torque converter issues was found. After reading the document, the same issues, same motor same transmission is happening to my vehicle. The issues are as stated, vehicles that experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance / lack of acceleration during launch, sluggish vehicle operation and shudder while driving. However my vehicle is doing the same thing, has the same 2.3L engine with the 6F35 transmission, but it is not on the recall list. NHTSA should step us and add all Ford Explore with that year, engine and transmission to this recall since the same issues are happening.
Additional Notes:
Transmission is shuttering, had it checks by River City Ford and the tech advised the Torque converter needed to be replaced. After research, the recall 20N07 in October 9, 2020 for torque converter issues was found. After reading the document, the same issues, same motor same transmission is happening to my vehicle. The issues are as stated, vehicles that experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance / lack of acceleration during launch, sluggish vehicle operation and shudder while driving. However my vehicle is doing the same thing, has the same 2.3L engine with the 6F35 transmission, but it is not on the recall list. NHTSA should step us and add all Ford Explore with that year, engine and transmission to this recall since the same issues are happening.
Mfg Campaign: 11555677
Recall Date: Nov 17, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Driver's side A-Pillar trim fell off while driving at highway speed
Corrective Action:
Driver's side A-Pillar trim fell off while driving at highway speed
Additional Notes:
Driver's side A-Pillar trim fell off while driving at highway speed
Mfg Campaign: 11555475
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver's side A-Pillar trim fell off while driving at highway speed
Corrective Action:
Driver's side A-Pillar trim fell off while driving at highway speed
Additional Notes:
Driver's side A-Pillar trim fell off while driving at highway speed
Mfg Campaign: 11555475
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Mfg Campaign: 11555500
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
Mfg Campaign: 11555500
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Corrective Action:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Additional Notes:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Mfg Campaign: 11555510
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PUMP
Potential Consequences:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Corrective Action:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Additional Notes:
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
Mfg Campaign: 11555510
Recall Date: Nov 16, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My two back doors wont lock or unlock. Very frustrating
Corrective Action:
My two back doors wont lock or unlock. Very frustrating
Additional Notes:
My two back doors wont lock or unlock. Very frustrating
Mfg Campaign: 11555183
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My two back doors wont lock or unlock. Very frustrating
Corrective Action:
My two back doors wont lock or unlock. Very frustrating
Additional Notes:
My two back doors wont lock or unlock. Very frustrating
Mfg Campaign: 11555183
Recall Date: Nov 15, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle hesitated while accelerating from a stationary position. Additionally, the vehicle would not properly accelerate while driving at various speeds. The vehicle was taken to the local dealer and was diagnosed with a faulty transmission. The transmission was rebuilt. The vehicle later experienced a fractured transmission bracket and was towed to the local dealer. The transmission and transmission bracket were replaced but the check engine warning light continued to illuminate. The vehicle was taken back to the dealer who diagnosed that the engine had experienced coolant intrusion into the engine cylinders. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 57,850.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle hesitated while accelerating from a stationary position. Additionally, the vehicle would not properly accelerate while driving at various speeds. The vehicle was taken to the local dealer and was diagnosed with a faulty transmission. The transmission was rebuilt. The vehicle later experienced a fractured transmission bracket and was towed to the local dealer. The transmission and transmission bracket were replaced but the check engine warning light continued to illuminate. The vehicle was taken back to the dealer who diagnosed that the engine had experienced coolant intrusion into the engine cylinders. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 57,850.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle hesitated while accelerating from a stationary position. Additionally, the vehicle would not properly accelerate while driving at various speeds. The vehicle was taken to the local dealer and was diagnosed with a faulty transmission. The transmission was rebuilt. The vehicle later experienced a fractured transmission bracket and was towed to the local dealer. The transmission and transmission bracket were replaced but the check engine warning light continued to illuminate. The vehicle was taken back to the dealer who diagnosed that the engine had experienced coolant intrusion into the engine cylinders. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 57,850.
Mfg Campaign: 11554808
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The A pillar panel on the windows are a hazard. While driving yesterday the panel flew off and hit the car behind us causing the driver to over react and almost crash into several other vehicles. Ford has been unhelpful with this matter on making these safe.
Corrective Action:
The A pillar panel on the windows are a hazard. While driving yesterday the panel flew off and hit the car behind us causing the driver to over react and almost crash into several other vehicles. Ford has been unhelpful with this matter on making these safe.
Additional Notes:
The A pillar panel on the windows are a hazard. While driving yesterday the panel flew off and hit the car behind us causing the driver to over react and almost crash into several other vehicles. Ford has been unhelpful with this matter on making these safe.
Mfg Campaign: 11554843
Recall Date: Nov 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford Explorer XLT - eco boost (72,524 miles) vehicle was misfiring (running really rough) at startup the last week or so and the engine light came on and stayed on. The vehicle was serviced in July of this year and there was no mention of the problem. Upon paid inspection today (11/10/23) and diagnosis at my local AAA Car repair service they reported the following: Engine code P0303 - no 3 misfire. The no 3 plug is very clean, which is not good (as it likely means a leak of coolant from head gasket). Upon pulling the number 3 plug, it was confirmed that there was a coolant leak from the Head Gasket. AAA car repair indicated that this was not normal for a car with this low of mileage and shouldn't happen this soon. They said they did not do this type of work and advised I check with Ford corporate to see if there was a recall or extended warranty. I called Ford Corporate, and they did not see any recalls or information that could help with the repair, and they advised I reach out to the NHTSA to see if there might be other reports or investigations underway and if not, to open one. The vehicle has only been inspected by the AAA Service garage and is now back home in my garage and available for inspection upon request. NOTE: in researching this issue on line, I did find several articles and links of videos with this problem. There are safety issues, especially when pulling out in traffic or accelerating, as the vehicle sputters and does not run smoothly or go as fast as expected and could cause an accident.
Corrective Action:
My 2017 Ford Explorer XLT - eco boost (72,524 miles) vehicle was misfiring (running really rough) at startup the last week or so and the engine light came on and stayed on. The vehicle was serviced in July of this year and there was no mention of the problem. Upon paid inspection today (11/10/23) and diagnosis at my local AAA Car repair service they reported the following: Engine code P0303 - no 3 misfire. The no 3 plug is very clean, which is not good (as it likely means a leak of coolant from head gasket). Upon pulling the number 3 plug, it was confirmed that there was a coolant leak from the Head Gasket. AAA car repair indicated that this was not normal for a car with this low of mileage and shouldn't happen this soon. They said they did not do this type of work and advised I check with Ford corporate to see if there was a recall or extended warranty. I called Ford Corporate, and they did not see any recalls or information that could help with the repair, and they advised I reach out to the NHTSA to see if there might be other reports or investigations underway and if not, to open one. The vehicle has only been inspected by the AAA Service garage and is now back home in my garage and available for inspection upon request. NOTE: in researching this issue on line, I did find several articles and links of videos with this problem. There are safety issues, especially when pulling out in traffic or accelerating, as the vehicle sputters and does not run smoothly or go as fast as expected and could cause an accident.
Additional Notes:
My 2017 Ford Explorer XLT - eco boost (72,524 miles) vehicle was misfiring (running really rough) at startup the last week or so and the engine light came on and stayed on. The vehicle was serviced in July of this year and there was no mention of the problem. Upon paid inspection today (11/10/23) and diagnosis at my local AAA Car repair service they reported the following: Engine code P0303 - no 3 misfire. The no 3 plug is very clean, which is not good (as it likely means a leak of coolant from head gasket). Upon pulling the number 3 plug, it was confirmed that there was a coolant leak from the Head Gasket. AAA car repair indicated that this was not normal for a car with this low of mileage and shouldn't happen this soon. They said they did not do this type of work and advised I check with Ford corporate to see if there was a recall or extended warranty. I called Ford Corporate, and they did not see any recalls or information that could help with the repair, and they advised I reach out to the NHTSA to see if there might be other reports or investigations underway and if not, to open one. The vehicle has only been inspected by the AAA Service garage and is now back home in my garage and available for inspection upon request. NOTE: in researching this issue on line, I did find several articles and links of videos with this problem. There are safety issues, especially when pulling out in traffic or accelerating, as the vehicle sputters and does not run smoothly or go as fast as expected and could cause an accident.
Mfg Campaign: 11554574
Recall Date: Nov 10, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that upon inspection of the vehicle, there was an unknown fluid was underneath the vehicle. The vehicle was examined by an independent mechanic who determined that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 95,000.
Mfg Campaign: 11554330
Recall Date: Nov 9, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the driver's side keyless entry panel detached from the vehicle. The contact stated while driving, the panel fell off and was sticking out, but eventually snapped in half. Additionally, the liftgate lost power. The contact duct taped the panel to the door. The vehicle was taken to the local dealer, where it was determined that the panel needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the panel detached. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the driver's side keyless entry panel detached from the vehicle. The contact stated while driving, the panel fell off and was sticking out, but eventually snapped in half. Additionally, the liftgate lost power. The contact duct taped the panel to the door. The vehicle was taken to the local dealer, where it was determined that the panel needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the panel detached. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 MPH, the driver's side keyless entry panel detached from the vehicle. The contact stated while driving, the panel fell off and was sticking out, but eventually snapped in half. Additionally, the liftgate lost power. The contact duct taped the panel to the door. The vehicle was taken to the local dealer, where it was determined that the panel needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an unknown speed, the panel detached. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 75,000.
Mfg Campaign: 11554046
Recall Date: Nov 7, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 Ford Explorer windshield trim is starting to come off. Pieces have flown off behind the vehicle.
Corrective Action:
2017 Ford Explorer windshield trim is starting to come off. Pieces have flown off behind the vehicle.
Additional Notes:
2017 Ford Explorer windshield trim is starting to come off. Pieces have flown off behind the vehicle.
Mfg Campaign: 11553726
Recall Date: Nov 6, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
windshield molding is falling apart. Windshield cowl fell apart and had to be replaced. Now rest of molding falling apart, as well as interior door molding.
Corrective Action:
windshield molding is falling apart. Windshield cowl fell apart and had to be replaced. Now rest of molding falling apart, as well as interior door molding.
Additional Notes:
windshield molding is falling apart. Windshield cowl fell apart and had to be replaced. Now rest of molding falling apart, as well as interior door molding.
Mfg Campaign: 11553152
Recall Date: Nov 2, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2017 Ford Explorer. The contact stated that after moving the vehicle in the driveway, she became aware of a puddle of coolant had formed under the engine compartment. The contact refilled the coolant reservoir and noticed that a puddle had formed. The contact stated later while driving at approximately 35 MPH, the temperature warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 95,000.
Mfg Campaign: 11552852
Recall Date: Oct 31, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I noticed a couple of months ago that the rubber gasket that lines my windshield on both sides has started to crack. Within the last month pieces of it started to fly off while driving, even at standard speeds of 45mph. I started looking for replacement parts and cost for having this repaired but could not afford the dealership cost. Last week while driving on a busy highway at 72mph my passenger side windshield pillar molding completely detached from my car and flew into traffic behind me. Luckily, it did not hit any vehicles but was run over by several behind me. There are multiple complaints about this being a VERY common issue with Ford Explorers from 2011-2019. I'm unsure why this hasn't been recalled yet as most owners of these vehicles have had to replace them on their own. I've seen several reports of this costing upwards of $1000 of done by the dealership. As an owner of this vehicle, I expect when I pay $30,000+ that it be a vehicle that is safe not only for my family but others traveling around us. There are no warning signs of this happening and it's very dangerous. Ford has been made aware by multiple complaints and nothing is being done to correct the issue.
Corrective Action:
I noticed a couple of months ago that the rubber gasket that lines my windshield on both sides has started to crack. Within the last month pieces of it started to fly off while driving, even at standard speeds of 45mph. I started looking for replacement parts and cost for having this repaired but could not afford the dealership cost. Last week while driving on a busy highway at 72mph my passenger side windshield pillar molding completely detached from my car and flew into traffic behind me. Luckily, it did not hit any vehicles but was run over by several behind me. There are multiple complaints about this being a VERY common issue with Ford Explorers from 2011-2019. I'm unsure why this hasn't been recalled yet as most owners of these vehicles have had to replace them on their own. I've seen several reports of this costing upwards of $1000 of done by the dealership. As an owner of this vehicle, I expect when I pay $30,000+ that it be a vehicle that is safe not only for my family but others traveling around us. There are no warning signs of this happening and it's very dangerous. Ford has been made aware by multiple complaints and nothing is being done to correct the issue.
Additional Notes:
I noticed a couple of months ago that the rubber gasket that lines my windshield on both sides has started to crack. Within the last month pieces of it started to fly off while driving, even at standard speeds of 45mph. I started looking for replacement parts and cost for having this repaired but could not afford the dealership cost. Last week while driving on a busy highway at 72mph my passenger side windshield pillar molding completely detached from my car and flew into traffic behind me. Luckily, it did not hit any vehicles but was run over by several behind me. There are multiple complaints about this being a VERY common issue with Ford Explorers from 2011-2019. I'm unsure why this hasn't been recalled yet as most owners of these vehicles have had to replace them on their own. I've seen several reports of this costing upwards of $1000 of done by the dealership. As an owner of this vehicle, I expect when I pay $30,000+ that it be a vehicle that is safe not only for my family but others traveling around us. There are no warning signs of this happening and it's very dangerous. Ford has been made aware by multiple complaints and nothing is being done to correct the issue.
Mfg Campaign: 11552459
Recall Date: Oct 29, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The trim of our windshield flew off and almost caused an accident. Water got in and caused damage shortly after.
Corrective Action:
The trim of our windshield flew off and almost caused an accident. Water got in and caused damage shortly after.
Additional Notes:
The trim of our windshield flew off and almost caused an accident. Water got in and caused damage shortly after.
Mfg Campaign: 11552235
Recall Date: Oct 27, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury