Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, exhaust fumes was detected inside the cabin of the vehicle. No warning lights were illuminated. The contact installed a carbon monoxide detector in the rear of the vehicle and was alerted by the carbon monoxide detector of carbon monoxide inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, exhaust fumes was detected inside the cabin of the vehicle. No warning lights were illuminated. The contact installed a carbon monoxide detector in the rear of the vehicle and was alerted by the carbon monoxide detector of carbon monoxide inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, exhaust fumes was detected inside the cabin of the vehicle. No warning lights were illuminated. The contact installed a carbon monoxide detector in the rear of the vehicle and was alerted by the carbon monoxide detector of carbon monoxide inside the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was approximately 100,000.
Mfg Campaign: 11603002
Recall Date: Jul 17, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to mention it was almost $3000.00 fix. There were no warning lights for this and this is very dangerous especially since it happens so fast and could be deadly on the interstate! This needs to be recalled, there are many owners I read have had this problem. It is unacceptable and deadly! Not safe!
Corrective Action:
Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to mention it was almost $3000.00 fix. There were no warning lights for this and this is very dangerous especially since it happens so fast and could be deadly on the interstate! This needs to be recalled, there are many owners I read have had this problem. It is unacceptable and deadly! Not safe!
Additional Notes:
Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to mention it was almost $3000.00 fix. There were no warning lights for this and this is very dangerous especially since it happens so fast and could be deadly on the interstate! This needs to be recalled, there are many owners I read have had this problem. It is unacceptable and deadly! Not safe!
Mfg Campaign: 11602803
Recall Date: Jul 16, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stated that the failure had occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed with power steering assist assembly failure. The contact was informed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stated that the failure had occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed with power steering assist assembly failure. The contact was informed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the power steering failed to function as intended. The contact heard a squeaking sound while steering the vehicle. In addition, the contact stated that several unknown warning lights were illuminated. The contact stated that the steering wheel seized, and the vehicle became undrivable. The contact stated that the failure had occurred twice. The vehicle was taken to an independent mechanic where it was diagnosed with power steering assist assembly failure. The contact was informed that the power steering assist assembly needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
Mfg Campaign: 11601520
Recall Date: Jul 12, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diagnosed with rack and pinion failure. The vehicle was currently being repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 149,700.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diagnosed with rack and pinion failure. The vehicle was currently being repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 149,700.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diagnosed with rack and pinion failure. The vehicle was currently being repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 149,700.
Mfg Campaign: 11600811
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The power steering malfunction warning light was illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with steering gear internal failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the VIN was not included in a recall for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The power steering malfunction warning light was illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with steering gear internal failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the VIN was not included in a recall for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The power steering malfunction warning light was illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with steering gear internal failure. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the VIN was not included in a recall for the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.
Mfg Campaign: 11600826
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11600832
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of losing steering control of the vehicle. Upon doing research, online, to see if this was a normal cost, I found that there were many consumers who had the same issue. Some of these dated clear back to 2017 with low mileage. This is only a year after this vehicle was released. Even if that was the 1st complaint made, Ford has had 7 years to investigate this issue and, one would hope, issue a voluntary recall to fix it since it is a major safety issue.
Corrective Action:
Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of losing steering control of the vehicle. Upon doing research, online, to see if this was a normal cost, I found that there were many consumers who had the same issue. Some of these dated clear back to 2017 with low mileage. This is only a year after this vehicle was released. Even if that was the 1st complaint made, Ford has had 7 years to investigate this issue and, one would hope, issue a voluntary recall to fix it since it is a major safety issue.
Additional Notes:
Took my 2016 Ford Explorer in to get A/C fixed and investigate "clunking" noise heard when turning. Dealer service rep informed me that the entire rack and pinion steering assembly needed to be replaced at a cost of ~$3200. When I asked if I could just ignore it and not get the work done (as this is quite expensive), I was told that I didn't have to get the work done but, I would be in danger of losing steering control of the vehicle. Upon doing research, online, to see if this was a normal cost, I found that there were many consumers who had the same issue. Some of these dated clear back to 2017 with low mileage. This is only a year after this vehicle was released. Even if that was the 1st complaint made, Ford has had 7 years to investigate this issue and, one would hope, issue a voluntary recall to fix it since it is a major safety issue.
Mfg Campaign: 11600916
Recall Date: Jul 10, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.
Corrective Action:
Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.
Additional Notes:
Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.
Mfg Campaign: 11600633
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11600125
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled off the road and turned off the vehicle to allow the engine temperature to return to normal. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was inspected by a mechanic and was informed that the failure was related to Manufacturer Recall Campaign Number: 21N01 for the High-Speed Cooling Fan Motor Relay (Engine and Engine Cooling). The manufacturer was informed of the failure and the contact was informed that the vehicle was no longer covered under warranty. The failure mileage was approximately 174,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled off the road and turned off the vehicle to allow the engine temperature to return to normal. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was inspected by a mechanic and was informed that the failure was related to Manufacturer Recall Campaign Number: 21N01 for the High-Speed Cooling Fan Motor Relay (Engine and Engine Cooling). The manufacturer was informed of the failure and the contact was informed that the vehicle was no longer covered under warranty. The failure mileage was approximately 174,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled off the road and turned off the vehicle to allow the engine temperature to return to normal. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was inspected by a mechanic and was informed that the failure was related to Manufacturer Recall Campaign Number: 21N01 for the High-Speed Cooling Fan Motor Relay (Engine and Engine Cooling). The manufacturer was informed of the failure and the contact was informed that the vehicle was no longer covered under warranty. The failure mileage was approximately 174,000.
Mfg Campaign: 11600195
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the A-pillar trim had started to detach and the brackets that hold the A-pillar trim intact had started to crack. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 108,000. VIN tool confirms parts not available.
Mfg Campaign: 11599301
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the exterior A-pillar trim detached from the vehicle and flew off. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11598313
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Mfg Campaign: 11597948
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while stopped, the engine was idling rough. The contact stated that while accelerating, the vehicle was slow to respond and then jolted forward. While driving, reversing, or at a stop, the vehicle was shaking abnormally. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the torque converter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 94,400.
Mfg Campaign: 11597948
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!
Corrective Action:
recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!
Additional Notes:
recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!
Mfg Campaign: 11598001
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.
Mfg Campaign: 11597206
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
Corrective Action:
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
Additional Notes:
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
Mfg Campaign: 11596549
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Corrective Action:
On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Additional Notes:
On June 14, we drove our 2016 Ford Explorer from Tallahassee, FL to Boone, NC without issue. However, on [XXX], upon starting the vehicle, we noticed a gasoline smell. Concerned for our safety, we checked the car before leaving the neighborhood and discovered fuel pouring from the front. We parked the vehicle in a safe location and coordinated a tow to the local Ford dealership and were informed our fuel line had ruptured. The vehicle had 41,000 miles at the time of the incident. We were not given a clear explanation for the fuel line rupture, leaving us apprehensive about the safety and reliability of Ford vehicles. The ordeal cost $4,000 in repairs, and the service experience made us feel taken advantage of after we were routinely asked if we were local. Our Ford mechanic in Tallahassee later mentioned that labor charged by the Boone dealership seemed excessive. Additionally, they refused to replace the gasoline-covered cabin air filter and engine cover, raising further concerns about the service provided. The rupture of the fuel line posed a severe safety risk as it could have led to a fire or explosion, endangering the lives of the occupants and others nearby. The problem has not been reproduced but was confirmed by the local Ford dealership. No inspections have been conducted by the manufacturer, police, or insurance representatives to our knowledge. There were no warning lamps, messages, or other symptoms of the problem prior to the failure. Our gas tank was nearly full the morning of June 17, and it was empty when we picked it up from the Ford dealership after repairs were completed. Given the serious nature of the fuel line failure, the potential risks involved, and the financial burden of the repairs, we believe this issue warrants a recall investigation to prevent future incidents and to ensure the safety of Ford customers, especially given the multiple recalls already issued and the shared “significant safety concern” shared by the NHTSA on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Mfg Campaign: 11596120
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 20 MPH in the snow, the vehicle started fishtailing. The contact was able to continue driving at slow speeds. The vehicle was taken to an independent mechanic for an alignment; however, the mechanic informed the contact that the rear suspension toe links had failed and needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 21V537000 (Suspension) and referred the contact to the dealer for assistance. The contact stated that the failure recurred while driving in the rain. The contact veered to the side of the road. The contact was able to continue driving after the rain stopped. The contact stated that the failure had been recurring increasingly while driving over potholes. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under the recall because the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11596123
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact noticed that the front windshield trim had detached. The contact used duct tape to hold the trim in place. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11595513
Recall Date: Jun 20, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
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