Complaints & Recalls
Official Safety Recalls - Important!
23 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S53
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S02
Recall Date: Jan 19, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S32
Recall Date: Jul 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S22
Recall Date: May 5, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S63
Recall Date: Nov 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S62
Recall Date: Oct 30, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S17
Recall Date: Jun 10, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S40
Recall Date: Nov 29, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 28, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C11
Recall Date: Jun 28, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S14
Recall Date: Mar 31, 2016
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15S26
Recall Date: Sep 28, 2015
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 15C07
Recall Date: Jul 24, 2015
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.
Corrective Action:
Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.
Additional Notes:
Steering was acting funny, return of the steering wheel to the straight position was becoming difficult. Electronic rack and pinion system then failed while driving. Luckily the issue occurred while in my driveway. Entire system was then replaced for roughly $2500.
Mfg Campaign: 11606341
Recall Date: Aug 4, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering went out without notice. Unable to turn steering wheel.
Corrective Action:
Steering went out without notice. Unable to turn steering wheel.
Additional Notes:
Steering went out without notice. Unable to turn steering wheel.
Mfg Campaign: 11606026
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
Corrective Action:
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
Additional Notes:
While driving vehicle down the road, steering locked up. Vehicle was taken to the dealer and diagnosed as a bad rack and pinion. This vehicle has 84,000 miles and should not already have issues with the rack and pinion. This incident, could have put my family and many other people's lives/vehicles at risk.
Mfg Campaign: 11605951
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while turning the steering wheel to the right, the front end of the vehicle made an abnormal popping sound. The contact stated that the failure occurred while the vehicle was idling and while driving. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion steering gear had failed. The dealer determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while turning the steering wheel to the right, the front end of the vehicle made an abnormal popping sound. The contact stated that the failure occurred while the vehicle was idling and while driving. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion steering gear had failed. The dealer determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while turning the steering wheel to the right, the front end of the vehicle made an abnormal popping sound. The contact stated that the failure occurred while the vehicle was idling and while driving. The vehicle was taken to the dealer, where it was diagnosed that the rack and pinion steering gear had failed. The dealer determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the vehicle was out of warranty. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 54,000.
Mfg Campaign: 11605585
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the front driver and front passenger side A-pillar trims detached. The contact was able to retrieve both A-pillar trims and temporarily replaced the trims with adhesive. Additionally, during rainy weather, rainwater was leaking through the front windshield into the interior of the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the front driver and front passenger side A-pillar trims detached. The contact was able to retrieve both A-pillar trims and temporarily replaced the trims with adhesive. Additionally, during rainy weather, rainwater was leaking through the front windshield into the interior of the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 70 MPH, the front driver and front passenger side A-pillar trims detached. The contact was able to retrieve both A-pillar trims and temporarily replaced the trims with adhesive. Additionally, during rainy weather, rainwater was leaking through the front windshield into the interior of the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000. VIN tool confirms parts not available.
Mfg Campaign: 11605635
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 65–70 MPH, the trim detached and struck the windshield of another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 65–70 MPH, the trim detached and struck the windshield of another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 65–70 MPH, the trim detached and struck the windshield of another vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11605029
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The electric powered steering was making scraping-clicking noise when turning to the right. The steering rack over-extension stop came apart inside the rack enclosure. This can result in a tire scraping on metal parts inside the fender enclosure. I have 46,000 miles on this Explorer and I drive conservatively. I have learned that Ford vehicles have issues with these steering units and this part including labor is extremely expensive. Due to the safety factors I believe a recall repair or replacement for this part is in order.
Corrective Action:
The electric powered steering was making scraping-clicking noise when turning to the right. The steering rack over-extension stop came apart inside the rack enclosure. This can result in a tire scraping on metal parts inside the fender enclosure. I have 46,000 miles on this Explorer and I drive conservatively. I have learned that Ford vehicles have issues with these steering units and this part including labor is extremely expensive. Due to the safety factors I believe a recall repair or replacement for this part is in order.
Additional Notes:
The electric powered steering was making scraping-clicking noise when turning to the right. The steering rack over-extension stop came apart inside the rack enclosure. This can result in a tire scraping on metal parts inside the fender enclosure. I have 46,000 miles on this Explorer and I drive conservatively. I have learned that Ford vehicles have issues with these steering units and this part including labor is extremely expensive. Due to the safety factors I believe a recall repair or replacement for this part is in order.
Mfg Campaign: 11605104
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The water pump failed causing all loss of antifreeze. After doing extensive research, this is a known issue and ford refuses to fix the issue. To fix the issue a large part of the engine has to be torn down to access the water pump.
Corrective Action:
The water pump failed causing all loss of antifreeze. After doing extensive research, this is a known issue and ford refuses to fix the issue. To fix the issue a large part of the engine has to be torn down to access the water pump.
Additional Notes:
The water pump failed causing all loss of antifreeze. After doing extensive research, this is a known issue and ford refuses to fix the issue. To fix the issue a large part of the engine has to be torn down to access the water pump.
Mfg Campaign: 11605258
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
I brought my vehicle in for a recall that replaced the rear toe links. The factory adjustable toe link was replaced with a solid non-adjustable toe link. This dealer stated there is no way to adjust the toe. My vehicle feels like the rear is “dancing” when I hit most road imperfections. In the rain, it gets significantly worse. I will be taking my vehicle to an independent shop, but the recall work has unintentionally created a dangerous condition due to no longer being able to align the rear of the vehicle. The recall done was Safety Recall 20S62. I feel at a minimum, Ford needs to cover the costs incurred by owners paying to have the new toe links removed and replaced with aftermarket adjustable toe links, as well as paying for the alignment. I have reached out to both the dealer and Ford. The dealer stated they performed the recall as described by Ford. However, the recall states to align the rear as the last step, but the dealer states the toe link is a single piece, which is therefore not adjustable. Ford customer service told me there is no updates to the recall at this time and to bring my concerns to my local Ford dealer. Thanks.
Corrective Action:
I brought my vehicle in for a recall that replaced the rear toe links. The factory adjustable toe link was replaced with a solid non-adjustable toe link. This dealer stated there is no way to adjust the toe. My vehicle feels like the rear is “dancing” when I hit most road imperfections. In the rain, it gets significantly worse. I will be taking my vehicle to an independent shop, but the recall work has unintentionally created a dangerous condition due to no longer being able to align the rear of the vehicle. The recall done was Safety Recall 20S62. I feel at a minimum, Ford needs to cover the costs incurred by owners paying to have the new toe links removed and replaced with aftermarket adjustable toe links, as well as paying for the alignment. I have reached out to both the dealer and Ford. The dealer stated they performed the recall as described by Ford. However, the recall states to align the rear as the last step, but the dealer states the toe link is a single piece, which is therefore not adjustable. Ford customer service told me there is no updates to the recall at this time and to bring my concerns to my local Ford dealer. Thanks.
Additional Notes:
I brought my vehicle in for a recall that replaced the rear toe links. The factory adjustable toe link was replaced with a solid non-adjustable toe link. This dealer stated there is no way to adjust the toe. My vehicle feels like the rear is “dancing” when I hit most road imperfections. In the rain, it gets significantly worse. I will be taking my vehicle to an independent shop, but the recall work has unintentionally created a dangerous condition due to no longer being able to align the rear of the vehicle. The recall done was Safety Recall 20S62. I feel at a minimum, Ford needs to cover the costs incurred by owners paying to have the new toe links removed and replaced with aftermarket adjustable toe links, as well as paying for the alignment. I have reached out to both the dealer and Ford. The dealer stated they performed the recall as described by Ford. However, the recall states to align the rear as the last step, but the dealer states the toe link is a single piece, which is therefore not adjustable. Ford customer service told me there is no updates to the recall at this time and to bring my concerns to my local Ford dealer. Thanks.
Mfg Campaign: 11604711
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,558.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,558.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. The contact stated that the steering wheel was difficult to turn. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 106,558.
Mfg Campaign: 11604216
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 148,996.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 148,996.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving 45 MPH, the steering was seized and failed to return to center. The tire sensor warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the tie rod and steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 148,996.
Mfg Campaign: 11604240
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Mfg Campaign: 11604372
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to leave her residence, it was difficult to maneuver the steering wheel. The contact continued to drive the vehicle when several unknown warning lights displayed on the instrument panel. The vehicle was taken to a dealer where it was diagnosed with a power steering rack failure and needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 70,000.
Mfg Campaign: 11604372
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
STEERING:RACK AND PINION
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was tight while turning. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was tight while turning. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering wheel was tight while turning. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The manufacturer was contacted and opened a case. The failure mileage was approximately 80,000.
Mfg Campaign: 11603991
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 50 MPH, the front driver’s side and front passenger’s side A-pillar trims detached and fell on the road. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Mfg Campaign: 11603828
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the "Pre-Collision Assist Unavailable" and "Cruise Control" messages were displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cruise control module; however, the dealer was unable to diagnose a failure with the Pre-Collision assist failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000. The VIN was not available.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the "Pre-Collision Assist Unavailable" and "Cruise Control" messages were displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cruise control module; however, the dealer was unable to diagnose a failure with the Pre-Collision assist failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000. The VIN was not available.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the "Pre-Collision Assist Unavailable" and "Cruise Control" messages were displayed. There were no warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cruise control module; however, the dealer was unable to diagnose a failure with the Pre-Collision assist failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000. The VIN was not available.
Mfg Campaign: 11603446
Recall Date: Jul 19, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 113,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 113,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while driving 70 MPH, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 113,000.
Mfg Campaign: 11603162
Recall Date: Jul 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Mfg Campaign: 11603251
Recall Date: Jul 18, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Corrective Action:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Additional Notes:
The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.
Mfg Campaign: 11603251
Recall Date: Jul 18, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
July 17, 2024 A little over a week ago steering system on my 2016 Ford Explore started making grinding noises when turning steering wheel. Steering started to feel " tighter " or stiffer when turning. There were no warning lamps or messages or other symptoms prior to the failure. Took it to the dealership where vehicle was purchased. Service advisor came out and verified there " seems " to be a problem but can't get the vehicle in until August 5. I am concerned about the danger of the steering system locking up while driving and asked him about it and advisor only said " just have it towed in " . In my opinion this is an extremely dangerous defect !!! If the steering locks up it certainly could cause the vehicle to veer into on coming traffic resulting injury or death. Who then is responsible for this defect and it IS a defect in the rack and pinion. I have been doing research about this problem and have found not just a few but many, many, customers with the same problems with repair costs ranging from $2,500.00 - $5,000.00 and apparently a huge shortage of parts 2016 Explorers.
Corrective Action:
July 17, 2024 A little over a week ago steering system on my 2016 Ford Explore started making grinding noises when turning steering wheel. Steering started to feel " tighter " or stiffer when turning. There were no warning lamps or messages or other symptoms prior to the failure. Took it to the dealership where vehicle was purchased. Service advisor came out and verified there " seems " to be a problem but can't get the vehicle in until August 5. I am concerned about the danger of the steering system locking up while driving and asked him about it and advisor only said " just have it towed in " . In my opinion this is an extremely dangerous defect !!! If the steering locks up it certainly could cause the vehicle to veer into on coming traffic resulting injury or death. Who then is responsible for this defect and it IS a defect in the rack and pinion. I have been doing research about this problem and have found not just a few but many, many, customers with the same problems with repair costs ranging from $2,500.00 - $5,000.00 and apparently a huge shortage of parts 2016 Explorers.
Additional Notes:
July 17, 2024 A little over a week ago steering system on my 2016 Ford Explore started making grinding noises when turning steering wheel. Steering started to feel " tighter " or stiffer when turning. There were no warning lamps or messages or other symptoms prior to the failure. Took it to the dealership where vehicle was purchased. Service advisor came out and verified there " seems " to be a problem but can't get the vehicle in until August 5. I am concerned about the danger of the steering system locking up while driving and asked him about it and advisor only said " just have it towed in " . In my opinion this is an extremely dangerous defect !!! If the steering locks up it certainly could cause the vehicle to veer into on coming traffic resulting injury or death. Who then is responsible for this defect and it IS a defect in the rack and pinion. I have been doing research about this problem and have found not just a few but many, many, customers with the same problems with repair costs ranging from $2,500.00 - $5,000.00 and apparently a huge shortage of parts 2016 Explorers.
Mfg Campaign: 11602882
Recall Date: Jul 17, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury