Complaints & Recalls
Official Safety Recalls - Important!
87 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S56
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S26
Recall Date: Apr 14, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S54
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C12
Recall Date: Jun 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the driver cannot access the menu functions necessary to enable the Pre-Collision Assist feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S20
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S17
Recall Date: Apr 16, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected by the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S18
Recall Date: Apr 3, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
384 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.
Corrective Action:
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.
Additional Notes:
While underway on the interstate I pushed down on the accelarator to pass but instead the vehicle rpms went down and I lost power. The engine did not stall but the RPMs went to 500. A quick message saying something about shifting flashed and went away. I couldn't read the the message as I was avoiding an accident due to the loss of power. The transmission has done this to me three times.
Mfg Campaign: 11545226
Recall Date: Sep 18, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Corrective Action:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Additional Notes:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Mfg Campaign: 11544874
Recall Date: Sep 16, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Corrective Action:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Additional Notes:
The APIM is malfunctioning causing backup camera to remain on, not allowing GPS location of vehicle, inhibiting cameras from working properly. No WiFi functionality, cannot connect phone and I cannot stream music
Mfg Campaign: 11544874
Recall Date: Sep 16, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Corrective Action:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Additional Notes:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Mfg Campaign: 11544397
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Corrective Action:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Additional Notes:
My SUV had shudders and vibrations while making turns. I took it into a local Ford dealer and they couldn’t find the problem. They said they did an “engine relearn” and that I should drive it for one thousand miles to see if it gets better. I drive it to Kentucky from Wisconsin and back; the problem got worse. I took it back in to the same dealer and they then figured out that it was the front differential and it needed to be completely rebuilt and the cost would be $3200!
Mfg Campaign: 11544397
Recall Date: Sep 13, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer
Corrective Action:
I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer
Additional Notes:
I was driving down the highway and parts of the roof rack flew off and hit the car behind me in the process.Ford will not cover even though they have a recall on the same parts for the ford explorer
Mfg Campaign: 11541987
Recall Date: Aug 31, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it’s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It’s like the transmission can’t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.
Corrective Action:
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it’s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It’s like the transmission can’t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.
Additional Notes:
I have encountered this issue five times since owning the vehicle (purchased June 2020). When coming up on a slow vehicle, I prepare to change lanes and pass the car. When I accelerate too quickly, my truck/transmission shuts down completely like it just goes into neutral. I am unable to move, a warning light comes up in the dash with a picture of a wrench and then it’s like my transmission slams back into gear with a loud thump and grinding and then it runs normal. The dealer has looked at my vehicle when it first happened stating there were no codes and nothing that appeared to be wrong. We just returned from a trip down south and it happened 4 times during the trip. It only happens when you want to accelerate quickly and push the gas pedal down quickly. It’s like the transmission can’t handle that quick of a gear change and it just shuts down which is never good when you are on the thruway doing 75 mph.
Mfg Campaign: 11539767
Recall Date: Aug 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn’t enough, this is a major safety risk and I fear each time I have to take my family on a ride.
Corrective Action:
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn’t enough, this is a major safety risk and I fear each time I have to take my family on a ride.
Additional Notes:
The transmission will randomly shift from gear 10 speed to Neutral while driving on the highway then suddenly back to gear 1 before to go back into normal gear, this is so dangerous to lose any vehicle traction while driving at 70mph along other vehicles. Often the transmission will jump gears with a loud clunk and the car will jerk while this is happening, often during gear shift from gear 5 to 6, and sometimes a transmission back to neutral is experienced there too. I took this truck to many repair shop but no error code are registered when such event are occurring, although the issue is well known from Ford, as a customer bulletin was initiated on this topic, but this isn’t enough, this is a major safety risk and I fear each time I have to take my family on a ride.
Mfg Campaign: 11538475
Recall Date: Aug 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission slamming into gear up and down. Could cause an accident.
Corrective Action:
Transmission slamming into gear up and down. Could cause an accident.
Additional Notes:
Transmission slamming into gear up and down. Could cause an accident.
Mfg Campaign: 11538272
Recall Date: Aug 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Expedition. The contact stated that the driver’s and passenger’s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2020 Ford Expedition. The contact stated that the driver’s and passenger’s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2020 Ford Expedition. The contact stated that the driver’s and passenger’s side running board failed to operate as needed. The vehicle was taken to the dealer on several occasions and the contact was informed that the vehicle was cleaned; however, the failure persisted. The contact demanded that the dealer repair the vehicle, and the running board motor was replaced. The contact stated that while driving at various speeds, the vehicle jerked and hesitated while depressing the accelerator pedal. There was no warning light illuminated. The failure persisted and the engine overheated with black smoke coming from the vehicle. The powertrain wrench warning light illuminated with a message to check the Owner's Manual. Due to the failure, the vehicle was towed back to the dealer, and it was determined that the torque converter needed to be repaired. The vehicle remained unrepaired at the dealer. The failure mileage was approximately 42,000.
Mfg Campaign: 11537672
Recall Date: Aug 10, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Corrective Action:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Additional Notes:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Mfg Campaign: 11536822
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Corrective Action:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Additional Notes:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Mfg Campaign: 11536822
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Corrective Action:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Additional Notes:
The transmission seems to be missing gears and shifting violently at weird times, completely losing transmission engagement and randomly shifting into neutral when acceleration pedal is engaged at a higher speed on the highway and then the vehicle will all of the sudden try to shift back into gear violently at moments of high speed acceleration. It has issues finding the gear sometimes completely disengaging into neutral and a crackling popcorn sound coming from front passenger side under the car. The headrest in the third row, driver side is permanently, flipped down and gaged into the back of the head of the passenger, possibly resulting in a life-threatening injury during an accident The information screenshot of vehicle in the front, which displays all of the apps, air, music, sometimes randomly is blank, black screen with no power
Mfg Campaign: 11536822
Recall Date: Aug 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This mechanical failure was reported previously on this vehicle (4/2/2023). The vehicle was repaired. The mechanical failure occurred again on July 27, 2023. The vehicle is currently sitting at a dealership 460 miles from my residence. Driving at interstate speeds (75-80mph) the vehicle's accelerator essentially goes dead. The vehicle loses speed quickly and the engine/accelerator is completely non-responsive for a period of multiple seconds before it finally engages, revs, and downshifts very hard and accelerates. The vehicle is not safe to drive. I provided videos of prior incident and have videos to support this incident upon request.
Corrective Action:
This mechanical failure was reported previously on this vehicle (4/2/2023). The vehicle was repaired. The mechanical failure occurred again on July 27, 2023. The vehicle is currently sitting at a dealership 460 miles from my residence. Driving at interstate speeds (75-80mph) the vehicle's accelerator essentially goes dead. The vehicle loses speed quickly and the engine/accelerator is completely non-responsive for a period of multiple seconds before it finally engages, revs, and downshifts very hard and accelerates. The vehicle is not safe to drive. I provided videos of prior incident and have videos to support this incident upon request.
Additional Notes:
This mechanical failure was reported previously on this vehicle (4/2/2023). The vehicle was repaired. The mechanical failure occurred again on July 27, 2023. The vehicle is currently sitting at a dealership 460 miles from my residence. Driving at interstate speeds (75-80mph) the vehicle's accelerator essentially goes dead. The vehicle loses speed quickly and the engine/accelerator is completely non-responsive for a period of multiple seconds before it finally engages, revs, and downshifts very hard and accelerates. The vehicle is not safe to drive. I provided videos of prior incident and have videos to support this incident upon request.
Mfg Campaign: 11535718
Recall Date: Aug 1, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4,or5 depending on speed and the power is restored. Meanwhile vehicle being passed is in directly next to my vehicle and I’m forced to abort the passing maneuver. This has happened multiple times and on both highway and two lane roads. A head on collision while passing on a two lane road is a real possibility when this failure occurs. It has happened while approaching a yellow traffic light and making split second decision to accelerate thru the intersection being the best option. Losing power and being caught in the middle of the intersection at red will cause an accident This is a real potential deadly defect to which Ford has made no effort to correct.
Corrective Action:
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4,or5 depending on speed and the power is restored. Meanwhile vehicle being passed is in directly next to my vehicle and I’m forced to abort the passing maneuver. This has happened multiple times and on both highway and two lane roads. A head on collision while passing on a two lane road is a real possibility when this failure occurs. It has happened while approaching a yellow traffic light and making split second decision to accelerate thru the intersection being the best option. Losing power and being caught in the middle of the intersection at red will cause an accident This is a real potential deadly defect to which Ford has made no effort to correct.
Additional Notes:
While driving at highway speeds and attempting to pass a vehicle up an incline, transmission suddenly goes into neutral, engine rpm suddenly increases, all power is lost, vehicle rapidly looses speed, loud clunk is heard, vehicle slows down until the transmission reengages (gear shift indicators goes from 8 or 7 to 1 and then to 3,4,or5 depending on speed and the power is restored. Meanwhile vehicle being passed is in directly next to my vehicle and I’m forced to abort the passing maneuver. This has happened multiple times and on both highway and two lane roads. A head on collision while passing on a two lane road is a real possibility when this failure occurs. It has happened while approaching a yellow traffic light and making split second decision to accelerate thru the intersection being the best option. Losing power and being caught in the middle of the intersection at red will cause an accident This is a real potential deadly defect to which Ford has made no effort to correct.
Mfg Campaign: 11534993
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Problems with my transmission since day 1. bought the vehicle with 7k+ miles it now has 39650, the transmission, was not shifting properly, found it was 2qts low. no difference, reprogram it, no difference. Was on highway went to pass, engine revved, car did nothing, except make a huge bang, where I thought something broke. New valve body, seemed to correct some of the issues. Another trip trans overheated 288 degrees and leaked fluid. Remedie new gasket and new pan. Another trip trans overheated 240 degrees Ford engineer says it ok to 275 degrees. Now pan is leaking fluid again and trans still running hot. There is something not right with this transmission...it still soes not shift well in lower gears and the overheating is shortening the lift of the transmission as well as spilling oil everywhere.
Corrective Action:
Problems with my transmission since day 1. bought the vehicle with 7k+ miles it now has 39650, the transmission, was not shifting properly, found it was 2qts low. no difference, reprogram it, no difference. Was on highway went to pass, engine revved, car did nothing, except make a huge bang, where I thought something broke. New valve body, seemed to correct some of the issues. Another trip trans overheated 288 degrees and leaked fluid. Remedie new gasket and new pan. Another trip trans overheated 240 degrees Ford engineer says it ok to 275 degrees. Now pan is leaking fluid again and trans still running hot. There is something not right with this transmission...it still soes not shift well in lower gears and the overheating is shortening the lift of the transmission as well as spilling oil everywhere.
Additional Notes:
Problems with my transmission since day 1. bought the vehicle with 7k+ miles it now has 39650, the transmission, was not shifting properly, found it was 2qts low. no difference, reprogram it, no difference. Was on highway went to pass, engine revved, car did nothing, except make a huge bang, where I thought something broke. New valve body, seemed to correct some of the issues. Another trip trans overheated 288 degrees and leaked fluid. Remedie new gasket and new pan. Another trip trans overheated 240 degrees Ford engineer says it ok to 275 degrees. Now pan is leaking fluid again and trans still running hot. There is something not right with this transmission...it still soes not shift well in lower gears and the overheating is shortening the lift of the transmission as well as spilling oil everywhere.
Mfg Campaign: 11534321
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission began to shift roughly which degraded over several weeks to loud bangs and a loss of power with associated warning messages/lamps. This put the vehicle in a sort of “limp mode” in which you would have to slow down and wait for the transmission to “reset”. This occurred multiple times on the interstate, in traffic with large trucks and traffic moving at interstate speeds. Options for getting safely off the roadway with a complete loss of power are hair raising at best, particularly with our four children on board. Vehicle has been to dealer three times with a “relearn” on the transmission performed twice which was supposed to reset the adaptive shift strategy. While initially better, after several weeks the issues began to occur again and the vehicle was brought back to the dealer with a repeat of the aforementioned process. Again, it was better for a while but after a few weeks the issues began again. The third time it was at the dealer they determined it was not safe to drive and that they would need to remove the transmission. For the past 3 weeks we have been waiting for it to be repaired. Dealer claims they have several of these 10 speed transmission issues in cue and Ford is now making them open the transmissions to determine the extent of the problem. It appears this is a well documented issue with this transmission to include TSBs and multiple law suits.
Corrective Action:
The transmission began to shift roughly which degraded over several weeks to loud bangs and a loss of power with associated warning messages/lamps. This put the vehicle in a sort of “limp mode” in which you would have to slow down and wait for the transmission to “reset”. This occurred multiple times on the interstate, in traffic with large trucks and traffic moving at interstate speeds. Options for getting safely off the roadway with a complete loss of power are hair raising at best, particularly with our four children on board. Vehicle has been to dealer three times with a “relearn” on the transmission performed twice which was supposed to reset the adaptive shift strategy. While initially better, after several weeks the issues began to occur again and the vehicle was brought back to the dealer with a repeat of the aforementioned process. Again, it was better for a while but after a few weeks the issues began again. The third time it was at the dealer they determined it was not safe to drive and that they would need to remove the transmission. For the past 3 weeks we have been waiting for it to be repaired. Dealer claims they have several of these 10 speed transmission issues in cue and Ford is now making them open the transmissions to determine the extent of the problem. It appears this is a well documented issue with this transmission to include TSBs and multiple law suits.
Additional Notes:
The transmission began to shift roughly which degraded over several weeks to loud bangs and a loss of power with associated warning messages/lamps. This put the vehicle in a sort of “limp mode” in which you would have to slow down and wait for the transmission to “reset”. This occurred multiple times on the interstate, in traffic with large trucks and traffic moving at interstate speeds. Options for getting safely off the roadway with a complete loss of power are hair raising at best, particularly with our four children on board. Vehicle has been to dealer three times with a “relearn” on the transmission performed twice which was supposed to reset the adaptive shift strategy. While initially better, after several weeks the issues began to occur again and the vehicle was brought back to the dealer with a repeat of the aforementioned process. Again, it was better for a while but after a few weeks the issues began again. The third time it was at the dealer they determined it was not safe to drive and that they would need to remove the transmission. For the past 3 weeks we have been waiting for it to be repaired. Dealer claims they have several of these 10 speed transmission issues in cue and Ford is now making them open the transmissions to determine the extent of the problem. It appears this is a well documented issue with this transmission to include TSBs and multiple law suits.
Mfg Campaign: 11534459
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle has intermittently made a “clunk” sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70’s and when I pressed the gas pedal to perform the maneuver the vehicle made a series of clunking notices like it could not shift into gear. When doing this I had no control over the gas pedal whatsoever and the car decelerated into the 40’s suddenly. Almost the equivalent of me braking hard. This occurred on major interstate highways at high speeds causing other vehicles having to swerve to avoid collision. The timeframe is less than a minute or two and then it finally shifts and you can accelerate again. Yes, I will let anyone inspect it. I have taken it to the dealer and they deny there is anything wrong. The last time the issue occurred it was witnessed by my daughter and we briefly saw an error “shift system fault ..”. It flashed briefly and was gone almost as fast as it appeared. But the dealer checked error codes and found nothing. There are many people online reporting the same issue and the same response from Ford. This is extremely dangerous and someone is going to get killed.
Corrective Action:
The vehicle has intermittently made a “clunk” sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70’s and when I pressed the gas pedal to perform the maneuver the vehicle made a series of clunking notices like it could not shift into gear. When doing this I had no control over the gas pedal whatsoever and the car decelerated into the 40’s suddenly. Almost the equivalent of me braking hard. This occurred on major interstate highways at high speeds causing other vehicles having to swerve to avoid collision. The timeframe is less than a minute or two and then it finally shifts and you can accelerate again. Yes, I will let anyone inspect it. I have taken it to the dealer and they deny there is anything wrong. The last time the issue occurred it was witnessed by my daughter and we briefly saw an error “shift system fault ..”. It flashed briefly and was gone almost as fast as it appeared. But the dealer checked error codes and found nothing. There are many people online reporting the same issue and the same response from Ford. This is extremely dangerous and someone is going to get killed.
Additional Notes:
The vehicle has intermittently made a “clunk” sound on shifting in hard acceleration since I purchased it. I currently have 45k miles on it. However, twice it has has significant issues when I attempted to accelerate quickly. Once was to change lanes to get over to an express lane and the other was to pass. Both times my speed was in the mid 70’s and when I pressed the gas pedal to perform the maneuver the vehicle made a series of clunking notices like it could not shift into gear. When doing this I had no control over the gas pedal whatsoever and the car decelerated into the 40’s suddenly. Almost the equivalent of me braking hard. This occurred on major interstate highways at high speeds causing other vehicles having to swerve to avoid collision. The timeframe is less than a minute or two and then it finally shifts and you can accelerate again. Yes, I will let anyone inspect it. I have taken it to the dealer and they deny there is anything wrong. The last time the issue occurred it was witnessed by my daughter and we briefly saw an error “shift system fault ..”. It flashed briefly and was gone almost as fast as it appeared. But the dealer checked error codes and found nothing. There are many people online reporting the same issue and the same response from Ford. This is extremely dangerous and someone is going to get killed.
Mfg Campaign: 11533795
Recall Date: Jul 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Corrective Action:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Additional Notes:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Mfg Campaign: 11533226
Recall Date: Jul 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Corrective Action:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Additional Notes:
Shifting of the gears when going from 1 through 10. Hard shifts between 2-5. Skipping 2 and 5 gear sometimes. Will not shift smooth between 7-8 sometimes. Starting grinding for no reason. RPM's will shout up and not catch a gear. Engine temperature has been running at over 220+ and it grinds when its at 223+ degrees. Powertrain issues of no power. Have taken to 2 ford dealers. One said that they would have to get into transmission to find problem. Other one said that the it would need a new transmission, as it had metal in it. I do not have receipts in front of me right now but can get them if needed.
Mfg Campaign: 11533226
Recall Date: Jul 19, 2023
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