Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
All lenses on the front headlights have stress cracks forming in the corner of the housing. This has allowed moisture and condensation to build inside the housing and is altering the light output.
Corrective Action:
All lenses on the front headlights have stress cracks forming in the corner of the housing. This has allowed moisture and condensation to build inside the housing and is altering the light output.
Additional Notes:
All lenses on the front headlights have stress cracks forming in the corner of the housing. This has allowed moisture and condensation to build inside the housing and is altering the light output.
Mfg Campaign: 11495902
Recall Date: Dec 3, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the NHTSA looks further into this issue and the risk to consumers.
Corrective Action:
The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the NHTSA looks further into this issue and the risk to consumers.
Additional Notes:
The Ford series of Trucks/SUVs from 2018-2022 are equipped with an Automatic Start/Stop feature which turns off the engine when the brake is depressed, and the engine is idling. On 4 occasions in the last month, when releasing the brake to start accelerating from a stop, the vehicle's engine has completely stalled/turned off disabling the vehicle and requiring the vehicle to be shifted in to park, restarted, and then attempted to drive. This causes an obvious safety risk if turning in front of traffic, vehicles behind you moving, etc.. When researching this online there are multiple complaints on this issue, specifically for the F-150 which uses the same components. Ford will not admit there is an issue and refuses to respond to owner complaints on this obvious safety risk. I would ask that the NHTSA looks further into this issue and the risk to consumers.
Mfg Campaign: 11495472
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Mfg Campaign: 11494471
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
SUSPENSION:FRONT:MACPHERSON STRUT
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that he had noticed oil leaks on his garage floor. The contact took the vehicle to a dealer where he was informed that all four of the struts on the vehicle had leaked oil and needed to be replaced. The service advisor also informed him that the warranty provider was contacted and informed the dealer that the cost of the repair would not be covered. The manufacturer was notified of the failure but was not offered any assistance. The vehicle was not repaired. The failure mileage was 59,584.
Mfg Campaign: 11494471
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.
Corrective Action:
Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.
Additional Notes:
Transmission failure 4 occurrences after dealer repair under warranty. The transmission issues are very well documented and dealer has returned vehicle to parent with kids in vehicle..within 20 miles vehicle stooped on I-40 traffic endangering lives 3rd failure. Returned vehicle to dealer and when told vehicle was ready it made 15 miles prior to overheating and ceasing to accelerate out of traffic endangering lives. These are the last 2 times vehicle was returned. 2 prior when we were told the vehicle was ok and loss of acceleration, grinding, jerking were normal. Vehicle currently at dealer. Communication with Ford with little assistance. Prior to these failures were cam phasers with 4 similar failures and almost burned my garage down. This vehicle and many others are not safe and should be addressed.
Mfg Campaign: 11493712
Recall Date: Nov 15, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.
Corrective Action:
The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.
Additional Notes:
The main interface screen for GPS, Radio, Bluetooth (hands free phone operation), backup camera, and other vehicle settings, is malfunctioning and frequently non-responsive. This is tied to a faulty ACCESSORY PROTOCOL INTERFACE MODULE (APIM), also known as the SYNC 3 Module. Research on the issue shows this is a common issue with Ford Vehicles. The fixes reported in TSB 20-2255 05 August 2020 have been completed, the issues are persisting. The failure of this item creates safety issues with operating the vehicle. Similar issues have been reported in 11321932, 11300724, 11052887.
Mfg Campaign: 11493311
Recall Date: Nov 12, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact took the vehicle for an oil changed was informed that the high-pressure fuel pump had caused the fuel and oil to mix. The failure was related to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 83,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact took the vehicle for an oil changed was informed that the high-pressure fuel pump had caused the fuel and oil to mix. The failure was related to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 83,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact took the vehicle for an oil changed was informed that the high-pressure fuel pump had caused the fuel and oil to mix. The failure was related to NHTSA Campaign Number: 18V392000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 83,000.
Mfg Campaign: 11492717
Recall Date: Nov 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I’m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.
Corrective Action:
The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I’m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.
Additional Notes:
The vehicle started to rough shift. Then it started to not shift into gear, and the engine will rev as if in neutral instead of in gear. This has resulted in abrupt loss of power and the vehicle actually shutting down completely requiring restart. I called my Ford dealer (Columbia, TN) when it started shifting rough. They told me it was 2mos out for transmission issues. I called another Ford dealer in Franklin, TN whom also said months before they could see it. They referred me to a local transmission shop. That shop Coleman transmission, said these transmission in 2018&2019 are notorious for failing and were redesigned by 2020, that he had many just like mine awaiting rebuild. So I started researching, and I’m not alone, and many have had this exact same extremely dangerous situation of losing power, and car shutting down repeatedly.
Mfg Campaign: 11492233
Recall Date: Nov 4, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, the engine started rattling. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser adjuster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 103,000.
Mfg Campaign: 11491193
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was taken to the local dealer for maintenance service and he was informed that the rear passenger’s side strut was leaking and needed to be replaced. The vehicle was repaired. The contact stated that while driving at various speeds, he heard an abnormal sound coming from the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer and the vehicle was diagnosed and the contact was informed that the front passenger’s side strut needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 24,195.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was taken to the local dealer for maintenance service and he was informed that the rear passenger’s side strut was leaking and needed to be replaced. The vehicle was repaired. The contact stated that while driving at various speeds, he heard an abnormal sound coming from the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer and the vehicle was diagnosed and the contact was informed that the front passenger’s side strut needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 24,195.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that the vehicle was taken to the local dealer for maintenance service and he was informed that the rear passenger’s side strut was leaking and needed to be replaced. The vehicle was repaired. The contact stated that while driving at various speeds, he heard an abnormal sound coming from the front of the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle back to the local dealer and the vehicle was diagnosed and the contact was informed that the front passenger’s side strut needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 24,195.
Mfg Campaign: 11487869
Recall Date: Oct 4, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
a message on the instrument panel, and a red braking warning light the breaking start to get havey risking car crashing. Similer to issue NHTSA campaign number: 22V150000.
Corrective Action:
a message on the instrument panel, and a red braking warning light the breaking start to get havey risking car crashing. Similer to issue NHTSA campaign number: 22V150000.
Additional Notes:
a message on the instrument panel, and a red braking warning light the breaking start to get havey risking car crashing. Similer to issue NHTSA campaign number: 22V150000.
Mfg Campaign: 11485588
Recall Date: Sep 21, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while starting the vehicle, the vehicle made abnormal rattling sounds. The vehicle was taken to the dealer where it was diagnosed that the failure was related to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.
Mfg Campaign: 11484821
Recall Date: Sep 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.
Corrective Action:
In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.
Additional Notes:
In April 2021 while driving, the car abruptly when into low power mode. I drove it straight to ford. They pulled the codes and said there was nothing wrong. Ever since then, the car will randomly make a grinding sound, lose power, a wrench flashes and then it goes back to normal. It has done with several times on the freeway upon acceleration. The dealerships cannot replicate.
Mfg Campaign: 11484092
Recall Date: Sep 12, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.
Corrective Action:
On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.
Additional Notes:
On multiple occasions while driving at freeway speeds, there have been sudden episodes of power loss and rapid loss of speed associated with harsh transmission downshifts. These events sometimes occurred on slight uphill grades and also on flat highway. At other times, the transmission will fail to shift into higher gear and seem to slip, resulting in loss of speed. A warning indicator appeared on the last occasion (8/27/22) with a wrench icon, and the FordPass app told me to have vehicle serviced. Vehicle is at dealer now.
Mfg Campaign: 11482525
Recall Date: Sep 2, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driving 70 miles per hour part of the roof rack blew off the vehicle; the molding and front cap on the driver side of the vehicle. The roof rack had never been used. A Ford dealer inspected the area where the parts were and could not determine what caused the failure.
Corrective Action:
Driving 70 miles per hour part of the roof rack blew off the vehicle; the molding and front cap on the driver side of the vehicle. The roof rack had never been used. A Ford dealer inspected the area where the parts were and could not determine what caused the failure.
Additional Notes:
Driving 70 miles per hour part of the roof rack blew off the vehicle; the molding and front cap on the driver side of the vehicle. The roof rack had never been used. A Ford dealer inspected the area where the parts were and could not determine what caused the failure.
Mfg Campaign: 11482275
Recall Date: Aug 31, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
With approximately 42,600 miles on 2019 Expedition, two Ford Service Centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by Ford, shocks were found to be leaking and not providing adequate suspension. Two separate Ford Service Centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (June/July 2022). I didn’t believe her until weeks later I drove her car and two Ford Service Centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could Ford Service Center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the Expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the Expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in August 2022.
Corrective Action:
With approximately 42,600 miles on 2019 Expedition, two Ford Service Centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by Ford, shocks were found to be leaking and not providing adequate suspension. Two separate Ford Service Centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (June/July 2022). I didn’t believe her until weeks later I drove her car and two Ford Service Centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could Ford Service Center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the Expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the Expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in August 2022.
Additional Notes:
With approximately 42,600 miles on 2019 Expedition, two Ford Service Centers diagnosed the vehicle control issue as suspension related. Specifically, loss of vehicle control due to shocks. Upon inspection by Ford, shocks were found to be leaking and not providing adequate suspension. Two separate Ford Service Centers advised replacement of all four shocks. Wife had been complaining about this for a month or more (June/July 2022). I didn’t believe her until weeks later I drove her car and two Ford Service Centers conforming all shocks needed replacement. I just could not believe at 42,000 miles all shocks needed replacement nor could Ford Service Center. Nor could I believe the severity of control. I experienced loss of control similar to a bucking horse with my head hitting the interior roof of the Expedition. My hands, both, were suddenly off the steering wheel due to up and forward bucking. I was able to slow the Expedition down by braking and regaining the steering wheel. I was luckily. Speed was below 45 mph. No warning lights or voice occurred. This occurred in August 2022.
Mfg Campaign: 11481915
Recall Date: Aug 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Corrective Action:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Additional Notes:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Mfg Campaign: 11481794
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Corrective Action:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Additional Notes:
Our SUV has had problems in trying pick up speed. It started a few years back when I was taking a right turn and as I pushed on the gas pedal the SUV would not take off. We took it into the dealership but they could not recreate this problem. Yet, the problem persisted for us so we took it again to a different dealership and again they could not recreate the problem. Now our check engine light is on and the problem is getting worse. I called the dealership last week to bring it in and they could not get me in until mid-Septmember. One major incident occured when we were merging on the highway with lots of traffic and the SUV would not pick up speed. Some warning lights came on our dashboard and we had to immediately pull over to the side because the SUV would not pick up speed and it starting puttering. We were almost hit from behind by another vehicle due to the SUV not picking up speed. This problem has progressively been getting worse and I am afraid to drive the vehicle anywhere. I could be driving as slow as 30mph and trying to speed up causes the SUV to shake and putter. Now, when this happens the A/C does not cool. It feels like the SUV will shut off while I am driving. Plus, now the Engine Start/Stop feature no longer works. We have 4 kids and I am scared to drive this SUV as I feel this may cause us to be in a car accident. This is a major safety issue that needs to be addressed.
Mfg Campaign: 11481794
Recall Date: Aug 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated when she started the vehicle, she would hear rattling sound coming from the vehicle. The contact stated she had the Customer Satisfaction Program: 21B10-S2 service performed. The vehicle was taken to the dealer and the contact was informed that the failure was similar to Customer Satisfaction Program: 21N03 – Cam Phaser Replacement but the VIN was not included. The manufacturer was contacted and stated that the vehicle was not serviced in a timely manner, therefore the vehicle had to be repaired out-of-pocket. The failure mileage was 71,000. The consumer was never made aware of any recalls, consumer went to dealer for other parts but was informed to make an appointment for repairs. Ford was contacted several times but unwilling to resolve the issue.
Mfg Campaign: 11480589
Recall Date: Aug 22, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated upon starting the vehicle, the engine emitted abnormal loud rattling sounds. There was no warning light illuminated. The contact stated while driving 60 MPH, the vehicle would not shift from first gear to the other gears automatically. The contact was able to continue driving. The vehicle was taken to the dealer who informed the contact that the Transmission Control Module (TCM) needed to be reprogrammed; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA for assistance. The contact referenced Ford Customer Satisfaction Program Numbers: 21B10 21N03 and 21N08. The failure mileage was approximately 29,000.
Mfg Campaign: 11480166
Recall Date: Aug 19, 2022
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