Complaints & Recalls
Official Safety Recalls - Important!
55 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and 2019-2020 Mustang vehicles. The "Transmission Not In Park" warning message and associated chime duration are shorter than intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S21
Recall Date: May 8, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Expedition and Lincoln Navigator vehicles. The rear suspension toe link fasteners may not have been properly tightened to the frame, possibly allowing separation from the frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S36
Recall Date: Oct 28, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
469 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that upon cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously service under a Manufacturer Extended Warranty Coverage for the failure. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that upon cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously service under a Manufacturer Extended Warranty Coverage for the failure. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that upon cold starts, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the engine cam phasers had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously service under a Manufacturer Extended Warranty Coverage for the failure. The failure mileage was 77,000.
Mfg Campaign: 11522895
Recall Date: May 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This vehicle with 72,000 miles on it was experiencing a rattle upon start on cold mornings for about two months, it didn't happen every time and only on initial start. Mechanic couldn't get the incident to happen in his presence to diagnose and no codes reported from computer diagnostic equipment. In February 2023, the vehicle lost power while highway driving and seemed to having problems shifting. The check engine and powertrain malfunction indicator both came on. Drove the vehicle immediately to mechanic. Booster sensor replacement was indicated by computer diagnostic and was replaced. On 4/16/2023 the check engine light came on briefly while driving and then went out and did not come back on. On 4/18/2023 while driving on the highway the vehicle started making a loud clanking with black smoke from exhaust pipe. We had the vehicle towed to mechanic. Over 30 diagnostic codes reported and mechanic recommended we take the vehicle to a Ford dealership. We had the vehicle towed to the local Ford dealership and have been informed that this 4 year old, 72,000 mile vehicle needs a complete engine replacement for $18,222. They do not know what caused the problem without pulling the whole engine and opening it up, but recommend a full replacement. We have contacted Ford and opened a case with them, but since the vehicle had a 60,000 mile power train warranty there is nothing that Ford is willing to do.
Corrective Action:
This vehicle with 72,000 miles on it was experiencing a rattle upon start on cold mornings for about two months, it didn't happen every time and only on initial start. Mechanic couldn't get the incident to happen in his presence to diagnose and no codes reported from computer diagnostic equipment. In February 2023, the vehicle lost power while highway driving and seemed to having problems shifting. The check engine and powertrain malfunction indicator both came on. Drove the vehicle immediately to mechanic. Booster sensor replacement was indicated by computer diagnostic and was replaced. On 4/16/2023 the check engine light came on briefly while driving and then went out and did not come back on. On 4/18/2023 while driving on the highway the vehicle started making a loud clanking with black smoke from exhaust pipe. We had the vehicle towed to mechanic. Over 30 diagnostic codes reported and mechanic recommended we take the vehicle to a Ford dealership. We had the vehicle towed to the local Ford dealership and have been informed that this 4 year old, 72,000 mile vehicle needs a complete engine replacement for $18,222. They do not know what caused the problem without pulling the whole engine and opening it up, but recommend a full replacement. We have contacted Ford and opened a case with them, but since the vehicle had a 60,000 mile power train warranty there is nothing that Ford is willing to do.
Additional Notes:
This vehicle with 72,000 miles on it was experiencing a rattle upon start on cold mornings for about two months, it didn't happen every time and only on initial start. Mechanic couldn't get the incident to happen in his presence to diagnose and no codes reported from computer diagnostic equipment. In February 2023, the vehicle lost power while highway driving and seemed to having problems shifting. The check engine and powertrain malfunction indicator both came on. Drove the vehicle immediately to mechanic. Booster sensor replacement was indicated by computer diagnostic and was replaced. On 4/16/2023 the check engine light came on briefly while driving and then went out and did not come back on. On 4/18/2023 while driving on the highway the vehicle started making a loud clanking with black smoke from exhaust pipe. We had the vehicle towed to mechanic. Over 30 diagnostic codes reported and mechanic recommended we take the vehicle to a Ford dealership. We had the vehicle towed to the local Ford dealership and have been informed that this 4 year old, 72,000 mile vehicle needs a complete engine replacement for $18,222. They do not know what caused the problem without pulling the whole engine and opening it up, but recommend a full replacement. We have contacted Ford and opened a case with them, but since the vehicle had a 60,000 mile power train warranty there is nothing that Ford is willing to do.
Mfg Campaign: 11521666
Recall Date: May 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Mfg Campaign: 11521207
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving into the driveway and shifting into park, the shift indicator message stated that the vehicle was not in park; however, the contact was still able to turn off the vehicle. On another occasion, while driving 15 MPH and entering the highway, the vehicle lost motive power with the check engine warning light illuminated. The warning light disappeared, and the vehicle operated as intended. The vehicle was taken to the dealer and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not under recall. The manufacturer did not provide any further assistance. The failure mileage was 92,000.
Mfg Campaign: 11521207
Recall Date: May 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is an issue with the 3.5L GTDI engine cam phasers, identical to known recall FSA 21N03. This vehicle was not included in the mentioned recall as the manufacture location was other than those listed in recall FSA 21N03.
Corrective Action:
There is an issue with the 3.5L GTDI engine cam phasers, identical to known recall FSA 21N03. This vehicle was not included in the mentioned recall as the manufacture location was other than those listed in recall FSA 21N03.
Additional Notes:
There is an issue with the 3.5L GTDI engine cam phasers, identical to known recall FSA 21N03. This vehicle was not included in the mentioned recall as the manufacture location was other than those listed in recall FSA 21N03.
Mfg Campaign: 11520228
Recall Date: May 3, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission shifting is dangerous. It’s shifting hard, missing gears and when trying to accelerate the engine just rev’s and then slams into gear. It also skips. It’s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don’t know what else to do as the dealership acts like they have not seen this before and aren’t sure how to fix it.
Corrective Action:
The transmission shifting is dangerous. It’s shifting hard, missing gears and when trying to accelerate the engine just rev’s and then slams into gear. It also skips. It’s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don’t know what else to do as the dealership acts like they have not seen this before and aren’t sure how to fix it.
Additional Notes:
The transmission shifting is dangerous. It’s shifting hard, missing gears and when trying to accelerate the engine just rev’s and then slams into gear. It also skips. It’s not even safe to pull out into traffic. I have had it in at a Ford dealership 3 times and it has only gotten worse! I don’t know what else to do as the dealership acts like they have not seen this before and aren’t sure how to fix it.
Mfg Campaign: 11518567
Recall Date: Apr 23, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was starting the vehicle, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Variable Camshaft Timing (VCT) unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was starting the vehicle, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Variable Camshaft Timing (VCT) unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while his wife was starting the vehicle, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the Variable Camshaft Timing (VCT) unit to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Mfg Campaign: 11517373
Recall Date: Apr 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Mfg Campaign: 11513180
Recall Date: Mar 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated that while driving at various speeds, the vehicle unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an unknown dealer, where it was diagnosed that the solenoid valve was defective. The contact stated that the vehicle was returned to her a week later; however, the failure reoccurred while driving the vehicle to her residence. The dealer was notified, and a second appointment was scheduled. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 43,000.
Mfg Campaign: 11513180
Recall Date: Mar 22, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
Corrective Action:
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
Additional Notes:
Momentary Neutral-Out Condition In Drive The vehicle has exhibited issues that correspond to other Ford vehicles that share the 10-speed transmission. This includes slipping, jerking, and loss of power to put it simply. A main issue that I wanted to point out is that it has a Momentary Neutral-Out Condition In Drive which means that the vehicle shifts into neutral when driving, thus resulting in a loss of power, suddenly. Consequently, this posses a major safety risk in all roads. There has been no accident that resulted from this. However, this requires a replacement of transmission which is a recall for the F150 but not the Expedition despite it having the same transmission and issues. This issue began around Christmas of 2022.
Mfg Campaign: 11512488
Recall Date: Mar 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Corrective Action:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Additional Notes:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Mfg Campaign: 11511832
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Corrective Action:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Additional Notes:
My 2019 Ford Expedition is experiencing engine shudder. This started about 3 weeks ago and is starting to happen more and more.
Mfg Campaign: 11511832
Recall Date: Mar 14, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Corrective Action:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Additional Notes:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Mfg Campaign: 11511150
Recall Date: Mar 10, 2023
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Corrective Action:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Additional Notes:
The car’s touchscreen and buttons on dash and steering wheel stop working sporadically. You can’t control the volume of the radio, hang up/answer calls, control the air conditioning, GPS is wrong on the map, etc. Sometimes the screen is completely blank and/or unresponsive. It is very dangerous as well when the back up sensors and camera don’t work.
Mfg Campaign: 11511150
Recall Date: Mar 10, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at Ford Service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate.
Corrective Action:
When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at Ford Service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate.
Additional Notes:
When the vehicle has the auto start-stop activated it will randomly kill the engine entirely when you go to drive forward from an auto start-stop stop. You then need to put the vehicle in park and restart the engine. I've taken this into the dealership twice now for this issue, as the first time they tried to fix it with a new battery, which did not fix the issue. It's currently at Ford Service being inspected again. This is unsafe as drivers behind you would be expecting you to move forward when traffic signals allow, and after they see your rear brake lights go off when you try to accelerate.
Mfg Campaign: 11510991
Recall Date: Mar 9, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
Corrective Action:
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
Additional Notes:
"SHIFT SYSTEM FAULT" warning comes on dash with a wrench code. This is on my 2019 Ford Expedition Max, with 77000 miles on it. This warning comes when vehicle has been driven and since put in park, then put back into gear. If vehicle is shut off and turned back on code has cleared. Recently also got a "powertrain malfunction" code where then a driver mode became unavailable.
Mfg Campaign: 11511005
Recall Date: Mar 9, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty cam phasers. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2019 Ford expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty cam phasers. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2019 Ford expedition. The contact stated that while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic, where it was diagnosed with faulty cam phasers. The vehicle was not repaired. The manufacturer was made aware of the failure and suggested that the contact file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
Mfg Campaign: 11510393
Recall Date: Mar 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving approximately 30 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as needed. The contact stated that it was as if the vehicle was stuck in second or third gear. The contact stated that when the transmission attempted to shift to the next gear, the engine revved loudly, and the vehicle jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had gradually become constant. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had rebuilt the transmission previously. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11510417
Recall Date: Mar 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
Corrective Action:
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
Additional Notes:
I had a complete transmission replacement 3 weeks ago and as I was driving down a grade, the car started smoking. I immediately took it back to dealership that had just replaced the transmission. They stated that the new transmission was "factory overfilled" that caused the smoking. They called Ford and now I am on my 3rd transmission. It was covered under the warranty of the transmission I paid 3 weeks ago. This was very scary as we were traveling as a family when the car started smoking. Our car could have started on fire.
Mfg Campaign: 11510231
Recall Date: Mar 5, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2019 Ford Expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.
Corrective Action:
The contact owns a 2019 Ford Expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.
Additional Notes:
The contact owns a 2019 Ford Expedition. The contact stated while driving at various speeds, the vehicle intermittently came to an abrupt stop without any other objects or vehicles nearby. The emergency braking image followed by a warning chime would appear on the instrument panel during the failure. The contact had taken the vehicle to a dealer where he was informed that the failure could not be duplicated. An investigator was sent to inspect the vehicle and the brake module was replaced. Despite the repair, the failure persisted. The computer and battery were both replaced after the initial repair but failed to fix the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 22,000.
Mfg Campaign: 11509694
Recall Date: Mar 1, 2023
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