Complaints & Recalls
Official Safety Recalls - Important!
72 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S54
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S79
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S33
Recall Date: May 10, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S27
Recall Date: May 26, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S47
Recall Date: Jul 7, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S33
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S59
Recall Date: Oct 15, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S35
Recall Date: Jul 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
1.6K ComplaintsFord Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE DOOR THE DOOR SPOT WELD THAT IS FOR THE DOOR ARM THAT OPENS HAS BROKEN ON 07/28/2023. TOOK IT TO LOCAL FORD DEALERSHIP NOT COVERED PAST 3 YEAR 36000 MILE WARRANTTY. THIS IS A DEFECT FROM FORD AND SHOULD BE COVERED
Corrective Action:
DRIVER SIDE DOOR THE DOOR SPOT WELD THAT IS FOR THE DOOR ARM THAT OPENS HAS BROKEN ON 07/28/2023. TOOK IT TO LOCAL FORD DEALERSHIP NOT COVERED PAST 3 YEAR 36000 MILE WARRANTTY. THIS IS A DEFECT FROM FORD AND SHOULD BE COVERED
Additional Notes:
DRIVER SIDE DOOR THE DOOR SPOT WELD THAT IS FOR THE DOOR ARM THAT OPENS HAS BROKEN ON 07/28/2023. TOOK IT TO LOCAL FORD DEALERSHIP NOT COVERED PAST 3 YEAR 36000 MILE WARRANTTY. THIS IS A DEFECT FROM FORD AND SHOULD BE COVERED
Mfg Campaign: 11535344
Recall Date: Jul 30, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Door is making popping sound when open. Both driver side and passenger front doors. The driver side window won't roll down.
Corrective Action:
Door is making popping sound when open. Both driver side and passenger front doors. The driver side window won't roll down.
Additional Notes:
Door is making popping sound when open. Both driver side and passenger front doors. The driver side window won't roll down.
Mfg Campaign: 11535281
Recall Date: Jul 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When putting vehicle into reverse the gears jump and there is an gear malfunction warning that appears on my screen. The car jumps and jerks several times. Also, when car is in drive whether it is at a stop or driving, the car starts to shudder like it's about to stall- ESPECIALLY when idling or at a stop.
Corrective Action:
When putting vehicle into reverse the gears jump and there is an gear malfunction warning that appears on my screen. The car jumps and jerks several times. Also, when car is in drive whether it is at a stop or driving, the car starts to shudder like it's about to stall- ESPECIALLY when idling or at a stop.
Additional Notes:
When putting vehicle into reverse the gears jump and there is an gear malfunction warning that appears on my screen. The car jumps and jerks several times. Also, when car is in drive whether it is at a stop or driving, the car starts to shudder like it's about to stall- ESPECIALLY when idling or at a stop.
Mfg Campaign: 11535282
Recall Date: Jul 29, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Driver's side door not closing completely, making loud cracking noise. Unable to roll window down. Door not closing completely is a safety hazard while traveling, concerned the door might open while moving. Because the door isn't closing all the way, it's messing up the electronics as well. The door welds where the bracket attaches has come detached.
Corrective Action:
Driver's side door not closing completely, making loud cracking noise. Unable to roll window down. Door not closing completely is a safety hazard while traveling, concerned the door might open while moving. Because the door isn't closing all the way, it's messing up the electronics as well. The door welds where the bracket attaches has come detached.
Additional Notes:
Driver's side door not closing completely, making loud cracking noise. Unable to roll window down. Door not closing completely is a safety hazard while traveling, concerned the door might open while moving. Because the door isn't closing all the way, it's messing up the electronics as well. The door welds where the bracket attaches has come detached.
Mfg Campaign: 11535003
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Recall 22n17 needs to include the gear knob for the chrome peeling. It cut my finger and thumb.
Corrective Action:
Recall 22n17 needs to include the gear knob for the chrome peeling. It cut my finger and thumb.
Additional Notes:
Recall 22n17 needs to include the gear knob for the chrome peeling. It cut my finger and thumb.
Mfg Campaign: 11535023
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The recall notice (22V859), states that parts are now available to repair my vehicle and Ford’s corporate office stated this to me when I called. However the dealership that corporate transferred me to states they do not have the parts and they don’t know why corporate is telling people they have the parts. I have been waiting 5 months.
Corrective Action:
The recall notice (22V859), states that parts are now available to repair my vehicle and Ford’s corporate office stated this to me when I called. However the dealership that corporate transferred me to states they do not have the parts and they don’t know why corporate is telling people they have the parts. I have been waiting 5 months.
Additional Notes:
The recall notice (22V859), states that parts are now available to repair my vehicle and Ford’s corporate office stated this to me when I called. However the dealership that corporate transferred me to states they do not have the parts and they don’t know why corporate is telling people they have the parts. I have been waiting 5 months.
Mfg Campaign: 11535036
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear camera stops working.
Corrective Action:
Rear camera stops working.
Additional Notes:
Rear camera stops working.
Mfg Campaign: 11535037
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the electrical system was behaving erratically. The vehicle was repaired, but the failure reoccurred with the keyless entry failing to lock or unlock the vehicle and the vehicle failing to recognize the key fob. Additionally, the infotainment system was inadvertently changing the radio station and the lights were turning on and off independently. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electronic control module. The contact was informed that the module needed to be reset. The vehicle was repaired; however, the failure became a recurring failure. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 20.
Mfg Campaign: 11535065
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Drivers side check arm broke resulting in 3 rivet joints to break where it’s attached to the inside door skin. SSM 50150 for fleet vehicles addresses this. This was purchased from Enterprise. Was told a new door skin was required along with the check arm replacement. Over $1200. This should be a recall.
Corrective Action:
Drivers side check arm broke resulting in 3 rivet joints to break where it’s attached to the inside door skin. SSM 50150 for fleet vehicles addresses this. This was purchased from Enterprise. Was told a new door skin was required along with the check arm replacement. Over $1200. This should be a recall.
Additional Notes:
Drivers side check arm broke resulting in 3 rivet joints to break where it’s attached to the inside door skin. SSM 50150 for fleet vehicles addresses this. This was purchased from Enterprise. Was told a new door skin was required along with the check arm replacement. Over $1200. This should be a recall.
Mfg Campaign: 11535079
Recall Date: Jul 28, 2023
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My compressor went out during a road trip and it spread metal particles through the entire AC system, ruining basically the whole thing. My concern is the sheer number of ford escapes that seem to be having issues with their compressors. So many that the part is on back order almost everywhere. I think it’s worth looking into that Ford may need to recall this part.
Corrective Action:
My compressor went out during a road trip and it spread metal particles through the entire AC system, ruining basically the whole thing. My concern is the sheer number of ford escapes that seem to be having issues with their compressors. So many that the part is on back order almost everywhere. I think it’s worth looking into that Ford may need to recall this part.
Additional Notes:
My compressor went out during a road trip and it spread metal particles through the entire AC system, ruining basically the whole thing. My concern is the sheer number of ford escapes that seem to be having issues with their compressors. So many that the part is on back order almost everywhere. I think it’s worth looking into that Ford may need to recall this part.
Mfg Campaign: 11534819
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Spot weld on door may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Door pops and cracks when it is opened or closed due to welds failing. We took it to the ford dealer and they told us there is not a recall on it so we will have to pay for the repair and IF there is a recall on it they will pay us back for the repair cost. Will that be the dealer price or the price we had to pay at another garage? We have a repair scheduled at another garage. It will be $400. IF YOU DON'T OWN A FORD, DON'T BUY ONE. This model already has had 10 recalls! Ford don't build cars, they build junk! DOES ANYONE KNOW IF THERE IS A CLASS ACTION LAWSUIT YET?
Corrective Action:
Spot weld on door may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Door pops and cracks when it is opened or closed due to welds failing. We took it to the ford dealer and they told us there is not a recall on it so we will have to pay for the repair and IF there is a recall on it they will pay us back for the repair cost. Will that be the dealer price or the price we had to pay at another garage? We have a repair scheduled at another garage. It will be $400. IF YOU DON'T OWN A FORD, DON'T BUY ONE. This model already has had 10 recalls! Ford don't build cars, they build junk! DOES ANYONE KNOW IF THERE IS A CLASS ACTION LAWSUIT YET?
Additional Notes:
Spot weld on door may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Door pops and cracks when it is opened or closed due to welds failing. We took it to the ford dealer and they told us there is not a recall on it so we will have to pay for the repair and IF there is a recall on it they will pay us back for the repair cost. Will that be the dealer price or the price we had to pay at another garage? We have a repair scheduled at another garage. It will be $400. IF YOU DON'T OWN A FORD, DON'T BUY ONE. This model already has had 10 recalls! Ford don't build cars, they build junk! DOES ANYONE KNOW IF THERE IS A CLASS ACTION LAWSUIT YET?
Mfg Campaign: 11534834
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Corrective Action:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Additional Notes:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Mfg Campaign: 11534917
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Corrective Action:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Additional Notes:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Mfg Campaign: 11534917
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Corrective Action:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Additional Notes:
Awd module failed Problem confirmed by dealer Ford previously had a recall for this exact problem. That recall should not have expired as the problem is still ongoing.
Mfg Campaign: 11534917
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Corrective Action:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Additional Notes:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Mfg Campaign: 11534535
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Corrective Action:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Additional Notes:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Mfg Campaign: 11534535
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Corrective Action:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Additional Notes:
Driving vehicle and AWD became disabled, received a major power train fault, and pre collision system disabled as well as other safety issues. Took to ford dealer and they said it was the AWD control module that caused the faults but this was not covered under powertrain warranty. There was a customer service program for this for 2020 escapes but my vin was not covered. It is identified as a powertrain fault so how is that not covered under powertrain warranty.
Mfg Campaign: 11534535
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that upon starting the vehicle, the AWD module warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the AWD system and advised that the vehicle was stuck in 2WD. The vehicle was not repaired. After investigating the failure, the contact related the failure to Ford Customer Satisfaction Program: 21B19 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 42,000.
Mfg Campaign: 11534617
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front left drivers door check guide bracket spot welds have separated from the door frame resulting in the door not opening and closing properly,the window will not roll down or up with the door closed .The door can only open about half way and doesn't shut properly without using unexcusable force .The spot-welds are clearly broken because there are 3 holes in the door where the door check mounting bracket is spot welded to the door shell .If I need to get in or out of the vehicle very fast in an emergency,the door may not open enough for me to get in or out or may not even open at all.If I need to roll down the window with the door shut in an emergency situation I will not be able to,I would have to break the window to escape danger.Ford needs to be responsible for fixing this problem that is clearly a manufacturing defect .A recall by Ford is due immediately to fix this dangerous issue.
Corrective Action:
The front left drivers door check guide bracket spot welds have separated from the door frame resulting in the door not opening and closing properly,the window will not roll down or up with the door closed .The door can only open about half way and doesn't shut properly without using unexcusable force .The spot-welds are clearly broken because there are 3 holes in the door where the door check mounting bracket is spot welded to the door shell .If I need to get in or out of the vehicle very fast in an emergency,the door may not open enough for me to get in or out or may not even open at all.If I need to roll down the window with the door shut in an emergency situation I will not be able to,I would have to break the window to escape danger.Ford needs to be responsible for fixing this problem that is clearly a manufacturing defect .A recall by Ford is due immediately to fix this dangerous issue.
Additional Notes:
The front left drivers door check guide bracket spot welds have separated from the door frame resulting in the door not opening and closing properly,the window will not roll down or up with the door closed .The door can only open about half way and doesn't shut properly without using unexcusable force .The spot-welds are clearly broken because there are 3 holes in the door where the door check mounting bracket is spot welded to the door shell .If I need to get in or out of the vehicle very fast in an emergency,the door may not open enough for me to get in or out or may not even open at all.If I need to roll down the window with the door shut in an emergency situation I will not be able to,I would have to break the window to escape danger.Ford needs to be responsible for fixing this problem that is clearly a manufacturing defect .A recall by Ford is due immediately to fix this dangerous issue.
Mfg Campaign: 11534685
Recall Date: Jul 26, 2023
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the front driver side door latch detached from the vehicle making it difficult to properly close the door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the front driver side door latch detached from the vehicle making it difficult to properly close the door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the front driver side door latch detached from the vehicle making it difficult to properly close the door. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, where it was diagnosed with needing the front driver’s side door to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11534257
Recall Date: Jul 25, 2023
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