Complaints & Recalls
Official Safety Recalls - Important!
72 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco Sport and 2020-2022 Escape vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S76
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S72
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2021-2023 Corsair, and 2022-2023 Maverick vehicles equipped with 2.5L HEV or PHEV engines that were repaired incorrectly under recall 23V380. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: 25S54
Recall Date: May 23, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2023 Bronco Sport vehicles previously repaired incorrectly under recall numbers 22V-859 or 24V-187. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 25S21
Recall Date: Mar 14, 2025
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2024 Ford Escape, and 2021-2024 Lincoln Corsair vehicles. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24S79
Recall Date: Dec 20, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S33
Recall Date: May 10, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape, 2022-2023 Maverick, and 2021-2023 Corsair vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S27
Recall Date: May 26, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with 1.5L engines. A fuel injector may crack and leak fuel inside the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S73
Recall Date: Nov 18, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, 2021-2022 Lincoln Corsair, and 2022 Maverick vehicles equipped with 2.5L HEV or PHEV engines. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S47
Recall Date: Jul 7, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and 2021 Lincoln Corsair vehicles equipped with 2.5L hybrid powertrains. Insufficient welds inside the high voltage battery may fail, resulting in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S33
Recall Date: May 13, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape and 2021-2022 Bronco Sport vehicles equipped with 1.5L engines. The engine oil separator housing may crack and develop an oil leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S21
Recall Date: Mar 25, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S02
Recall Date: Jan 15, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape vehicles equipped with a key-start ignition system. The Body Control Module (BCM) intermittently may not pick up the signal from the rear Tire Pressure Monitoring System (TPMS) sensors or the Remote Key Fob. In the event of a low tire pressure condition, the TPMS system may not provide an adequate warning.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S59
Recall Date: Oct 15, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20C19
Recall Date: Sep 23, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S49
Recall Date: Sep 10, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020 Escape and Transit vehicles. The affected vehicles may have an improperly crimped diffuser in the side curtain air bags which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S35
Recall Date: Jul 17, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19C07
Recall Date: Aug 28, 2019
Consumer Complaints
1.6K ComplaintsFord Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Mfg Campaign: 11618438
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Mfg Campaign: 11618438
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while operating the vehicle, the messages "Hill Start Assist Not Available", "Pre-Collision Assist Not Available", "Service Advance-trac" and "Service All Wheel Drive" remained displayed. The vehicle was taken to the local dealer who diagnosed that the All-Wheel Drive module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 12,000.
Mfg Campaign: 11618438
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Corrective Action:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Additional Notes:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Mfg Campaign: 11617556
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Corrective Action:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Additional Notes:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Mfg Campaign: 11617556
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Corrective Action:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Additional Notes:
One day my all wheel drive, pre-collision emergency braking, lane departure warnings, cruise control, lane assist, and hill start assist stopped working. I could no longer use any of these functions. There was no accident, fire, or any other damage that occurred to my vehicle to cause this malfunction. It just stopped working. I was alerted by error messages on my dash that all wheel drive and pre collision assist were not functional. I scheduled an appointment with the dealership. When I took my car in for inspection at the dealership, they found that the all wheel drive module was defective, directly impacting the functionality of the powertrain, and needed replaced immediately. They confirmed that this module was not working. Without this function, I could not use all wheel drive in icy, snowy, or rainy weather, thus impacting the safety of the vehicle for myself and my 8month old daughter who I drive daily. This also prevented collision emergency braking and lane departure warning features from functioning, which are important for preventing dangerous accidents. Even though my car is still covered under the powertrain warranty, and this defect affects the function of the powertrain, they do not consider it covered under warranty.
Mfg Campaign: 11617556
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 45 MPH, the " Power train malfunction and reduced power" and the "4-WD Power Train Fault" messages were displayed on the instrument panel; the power train fault warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V330000 (Power Train); however, the VIN was not included. The vehicle was taken to a dealer where the contact was informed that the Hybrid Powertrain Control Module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 45 MPH, the " Power train malfunction and reduced power" and the "4-WD Power Train Fault" messages were displayed on the instrument panel; the power train fault warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V330000 (Power Train); however, the VIN was not included. The vehicle was taken to a dealer where the contact was informed that the Hybrid Powertrain Control Module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 45 MPH, the " Power train malfunction and reduced power" and the "4-WD Power Train Fault" messages were displayed on the instrument panel; the power train fault warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V330000 (Power Train); however, the VIN was not included. The vehicle was taken to a dealer where the contact was informed that the Hybrid Powertrain Control Module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 54,000.
Mfg Campaign: 11617340
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11616820
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Corrective Action:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Additional Notes:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Mfg Campaign: 11616643
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Corrective Action:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Additional Notes:
My AWD module stopped working for no reason WHILE DRIVING! My car’s dashboard lit up like a Christmas tree stating for me to pull over safely, AWD fault service required, Hill start failure, pre-collision failure, and the stability and traction control failure light was on as well. My car was towed to my local Ford dealership. I researched what in the world could be going on with my car. I typed in the exact warnings displayed by my car and MULTIPLE articles about the AWD module failing for countless other 2020 Ford Escape cars! I also saw there was a RECALL on this module back in 12/2021-04/2022. They are saying my car is not apart of that recall though??? How when my car’s AWD module FAILED JUST LIKE THE RECALL STATED! This is happening/happened to hundreds of other 2020 Escape owners! This recall should be EXTENDED to every owner of the 2020 Escape experiencing AWD failure! This is a HUGE SAFETY RISK! Your car literally just stops working while driving. I got extremely lucky that I was already pulling into a gas station when this happened to me. I can’t imagine what could’ve happened if I were driving on the interstate when this occurred, which is EXACTLY what I was going to be doing after fueling up!
Mfg Campaign: 11616643
Recall Date: Sep 26, 2024
Ford Motor Company
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Mfg Campaign: 11616360
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the back-over prevention camera screen was blue and there was a beeping sound coming from the camera. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). There was a DTC trouble code sent to the manufacturer regarding the backover prevention camera. The contact called the local dealer and was informed to schedule an appointment. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 26,000.
Mfg Campaign: 11616360
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side window failed to roll down while depressing the window switch. The contact stated that the failure was a recurring failure and was previously repaired at the dealer. The contact stated that a while afterward, the rear passenger’s side window failed to roll down while depressing the window switch. The vehicle was taken back to the local dealer and remained for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side window failed to roll down while depressing the window switch. The contact stated that the failure was a recurring failure and was previously repaired at the dealer. The contact stated that a while afterward, the rear passenger’s side window failed to roll down while depressing the window switch. The vehicle was taken back to the local dealer and remained for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side window failed to roll down while depressing the window switch. The contact stated that the failure was a recurring failure and was previously repaired at the dealer. The contact stated that a while afterward, the rear passenger’s side window failed to roll down while depressing the window switch. The vehicle was taken back to the local dealer and remained for the repair. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.
Mfg Campaign: 11616385
Recall Date: Sep 25, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the vehicle became difficult to control. The vehicle was towed to the dealer to be diagnosed and it was determined that the electronic power steering control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the vehicle became difficult to control. The vehicle was towed to the dealer to be diagnosed and it was determined that the electronic power steering control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the vehicle became difficult to control. The vehicle was towed to the dealer to be diagnosed and it was determined that the electronic power steering control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Mfg Campaign: 11616164
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated that after a severe rainstorm, the contact noticed that there was a strong odor inside the vehicle. The vehicle was taken to the car wash, and upon removing the floor mats, the contact became aware that the floor mats were significantly wet, and there was mold and mildew on the floor mats and on the carpet. The vehicle was taken to the dealer, where the vehicle was dried out and the seats were taken out. The dealer then performed a water entry test and determined that water was entering through the seam in the rear of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
Mfg Campaign: 11615606
Recall Date: Sep 20, 2024
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford Customer Service Program Number: 23B56 (Warranty - Front Door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford Customer Service Program Number: 23B56 (Warranty - Front Door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact was informed that the VIN was included in Ford Customer Service Program Number: 23B56 (Warranty - Front Door check arm weld). There was no warning light illuminated. The contact stated that there was no prior failure experienced with any of the doors. The vehicle was taken to a dealer to be diagnosed. The dealer stated that the front driver’s side door needed to be replaced; however, the door was not available due to the programming part being limited and not available. The dealer informed the contact that the vehicle needed to remain with the dealer until the part was available because the vehicle could present a risk to the driver. The vehicle was not repaired. The dealer denied the contact a loaner vehicle. The manufacturer was notified of the failure. The failure mileage was 29,131.
Mfg Campaign: 11615031
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2020 Ford Escape. The contact stated while reversing, the brake pedal was depressed and there was an abnormally loud squealing sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2020 Ford Escape. The contact stated while reversing, the brake pedal was depressed and there was an abnormally loud squealing sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2020 Ford Escape. The contact stated while reversing, the brake pedal was depressed and there was an abnormally loud squealing sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 30,000.
Mfg Campaign: 11614771
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Door making a hoping noise window won't go down. Unwelded part of the door
Corrective Action:
Door making a hoping noise window won't go down. Unwelded part of the door
Additional Notes:
Door making a hoping noise window won't go down. Unwelded part of the door
Mfg Campaign: 11614852
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The front driver door was making loud popping sounds and the hinge fell off the door!!
Corrective Action:
The front driver door was making loud popping sounds and the hinge fell off the door!!
Additional Notes:
The front driver door was making loud popping sounds and the hinge fell off the door!!
Mfg Campaign: 11614628
Recall Date: Sep 14, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE SUN/MOON ROOF WAS OPENED A METAL PIECE HOLDING IT TOGETHER FELL OFF.IT WEIGHS A COUPLE POUNDS AND CAN COME FORWARD AND HIT SOMEONE, DRIVER INCLUDED.. IT WAS HELD ON BY DOUBLE SIDED TAPE. WE CHECKED YOU TUBE AND SAW OTHERS FROM 2020 TO 2023 ARE ALSO HAVING THIS HAPPEN IT CANNOT BE REPAIRED BY THE OWNER. FORD SAID IT CAN BE FIXED FOR $1300-1500.
Corrective Action:
WHEN THE SUN/MOON ROOF WAS OPENED A METAL PIECE HOLDING IT TOGETHER FELL OFF.IT WEIGHS A COUPLE POUNDS AND CAN COME FORWARD AND HIT SOMEONE, DRIVER INCLUDED.. IT WAS HELD ON BY DOUBLE SIDED TAPE. WE CHECKED YOU TUBE AND SAW OTHERS FROM 2020 TO 2023 ARE ALSO HAVING THIS HAPPEN IT CANNOT BE REPAIRED BY THE OWNER. FORD SAID IT CAN BE FIXED FOR $1300-1500.
Additional Notes:
WHEN THE SUN/MOON ROOF WAS OPENED A METAL PIECE HOLDING IT TOGETHER FELL OFF.IT WEIGHS A COUPLE POUNDS AND CAN COME FORWARD AND HIT SOMEONE, DRIVER INCLUDED.. IT WAS HELD ON BY DOUBLE SIDED TAPE. WE CHECKED YOU TUBE AND SAW OTHERS FROM 2020 TO 2023 ARE ALSO HAVING THIS HAPPEN IT CANNOT BE REPAIRED BY THE OWNER. FORD SAID IT CAN BE FIXED FOR $1300-1500.
Mfg Campaign: 11614643
Recall Date: Sep 14, 2024
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