Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
known problem with ford eco boost engines. Coolant loss, engine overheating, loss of power and died. now $11000 to replace the engine.
Corrective Action:
known problem with ford eco boost engines. Coolant loss, engine overheating, loss of power and died. now $11000 to replace the engine.
Additional Notes:
known problem with ford eco boost engines. Coolant loss, engine overheating, loss of power and died. now $11000 to replace the engine.
Mfg Campaign: 11585186
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I noticed a 'ticking' noise for about a minute when starting the engine after it'd been sitting overnight. In the first minute there'd also be some revving, about 100rpm, before the engine finally settled into normal idle. Other times, when starting the engine it would 'shudder' and I'd have to turn the car off, wait about 10 seconds, and start the engine again. A few weeks later the check engine light came on and I took it to the dealership. I had recorded the noise at startup and played it for the employees. They kept the car overnight to test it in the morning. In the morning, I was notified I'd need a new engine as 'coolant was getting into a cylinder' and it was a "block/head flaw". My antifreeze was empty. I was told this is a manufacturer defect and the dealership has been seeing this issue about once a week. I was told this is a "Ford issue and not anything" I, as an owner/operator, would have done to cause it. I was told "this is not a repair, it is a replace" and could eventually cause engine overheating and engine failure. My vehicle is only 6 years old with 52,000 miles at the time this issue arose.
Corrective Action:
I noticed a 'ticking' noise for about a minute when starting the engine after it'd been sitting overnight. In the first minute there'd also be some revving, about 100rpm, before the engine finally settled into normal idle. Other times, when starting the engine it would 'shudder' and I'd have to turn the car off, wait about 10 seconds, and start the engine again. A few weeks later the check engine light came on and I took it to the dealership. I had recorded the noise at startup and played it for the employees. They kept the car overnight to test it in the morning. In the morning, I was notified I'd need a new engine as 'coolant was getting into a cylinder' and it was a "block/head flaw". My antifreeze was empty. I was told this is a manufacturer defect and the dealership has been seeing this issue about once a week. I was told this is a "Ford issue and not anything" I, as an owner/operator, would have done to cause it. I was told "this is not a repair, it is a replace" and could eventually cause engine overheating and engine failure. My vehicle is only 6 years old with 52,000 miles at the time this issue arose.
Additional Notes:
I noticed a 'ticking' noise for about a minute when starting the engine after it'd been sitting overnight. In the first minute there'd also be some revving, about 100rpm, before the engine finally settled into normal idle. Other times, when starting the engine it would 'shudder' and I'd have to turn the car off, wait about 10 seconds, and start the engine again. A few weeks later the check engine light came on and I took it to the dealership. I had recorded the noise at startup and played it for the employees. They kept the car overnight to test it in the morning. In the morning, I was notified I'd need a new engine as 'coolant was getting into a cylinder' and it was a "block/head flaw". My antifreeze was empty. I was told this is a manufacturer defect and the dealership has been seeing this issue about once a week. I was told this is a "Ford issue and not anything" I, as an owner/operator, would have done to cause it. I was told "this is not a repair, it is a replace" and could eventually cause engine overheating and engine failure. My vehicle is only 6 years old with 52,000 miles at the time this issue arose.
Mfg Campaign: 11585292
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she observed an excessive amount of smoke coming from the exhaust, after which the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion resulted in engine misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she observed an excessive amount of smoke coming from the exhaust, after which the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion resulted in engine misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she observed an excessive amount of smoke coming from the exhaust, after which the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion resulted in engine misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 90,000.
Mfg Campaign: 11585313
Recall Date: Apr 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH, the check engine and coolant temperature warning lights illuminated. Additionally, the message "Shut Off for Safety" was displayed. The contact also stated that there was white smoke coming from the rear and the front of the vehicle. The contact turned off the vehicle and was able to push the vehicle back to the driveway since the failure occurred nearby. The contact checked the coolant level and discovered that the coolant level was low; however, the contact found no evidence of a coolant leak. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH, the check engine and coolant temperature warning lights illuminated. Additionally, the message "Shut Off for Safety" was displayed. The contact also stated that there was white smoke coming from the rear and the front of the vehicle. The contact turned off the vehicle and was able to push the vehicle back to the driveway since the failure occurred nearby. The contact checked the coolant level and discovered that the coolant level was low; however, the contact found no evidence of a coolant leak. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 15 MPH, the check engine and coolant temperature warning lights illuminated. Additionally, the message "Shut Off for Safety" was displayed. The contact also stated that there was white smoke coming from the rear and the front of the vehicle. The contact turned off the vehicle and was able to push the vehicle back to the driveway since the failure occurred nearby. The contact checked the coolant level and discovered that the coolant level was low; however, the contact found no evidence of a coolant leak. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 140,000.
Mfg Campaign: 11584899
Recall Date: Apr 24, 2024
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Corrective Action:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Additional Notes:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Mfg Campaign: 11584710
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Corrective Action:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Additional Notes:
Took vehicle my 2018 FWD SUV Ford Escape to Ford dealership for routine oil change service including tire rotation with 34,250 mileage on vehicle. Was told could not rotate tires as lug nuts were swollen/distorted and needed to get new ones for replacement and that my vehicle's tire iron or other conventional wrench will not fit when this happens and equipment can break, etc. Ford DID NOT have a recall for this problem. Was told the original Ford lug nuts poor quality and design so bought new better ones from different manufacturer. I believe this should be a covered recall issue. Ford service code from invoice: ACPZ1012HX (I am unable to upload/attach invoice)
Mfg Campaign: 11584710
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 - 70 MPH, the vehicle unintendedly shut off. The high engine temperature was displayed with a message to pullover immediately. The contact became aware that there was no coolant in the reservoir. The contact added coolant. The vehicle was towed to an independent mechanic, who informed the contact that there was an internal coolant leak. The coolant had leaked into the cylinders and caused the engine to misfire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,400.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 - 70 MPH, the vehicle unintendedly shut off. The high engine temperature was displayed with a message to pullover immediately. The contact became aware that there was no coolant in the reservoir. The contact added coolant. The vehicle was towed to an independent mechanic, who informed the contact that there was an internal coolant leak. The coolant had leaked into the cylinders and caused the engine to misfire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,400.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 65 - 70 MPH, the vehicle unintendedly shut off. The high engine temperature was displayed with a message to pullover immediately. The contact became aware that there was no coolant in the reservoir. The contact added coolant. The vehicle was towed to an independent mechanic, who informed the contact that there was an internal coolant leak. The coolant had leaked into the cylinders and caused the engine to misfire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 96,400.
Mfg Campaign: 11584711
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle started having problems with ignitions, shaking/vibration at start. The check engine light came on and indicated a need to change spark plugs. The engine fault service now light also came on at this time. Had the spark plugs and Ignition coil replaced. The next day the engine fault service light came back on but went back off. I was informed that the code just needed to be cleared by Ford. The next morning while driving the engine fault light came back on in addition to an overheat alarm. The engine started failing while driving, was unable to get the vehicle to drive forward, multiple error for the start/stop ignition while trying to get the vehicle off the main road and to home. Luckily, I had just left home so was close. I was able to get the car back to home. Towed the vehicle to Ford dealer service center to be told that there was engine coolant in the engine and it would need to be replaced for 9000 to 12000 dollars. Had the vehicle towed home and did some research to find that this is a known issue for the Ford engine and a previous program was implemented for the engine repair. Ford states that program is not applicable for my vehicle now even though it has been a known issue with this model Ford Engine. Had I not been close to home this could have caused increased safety problems due to the engine failures while driving.
Corrective Action:
The vehicle started having problems with ignitions, shaking/vibration at start. The check engine light came on and indicated a need to change spark plugs. The engine fault service now light also came on at this time. Had the spark plugs and Ignition coil replaced. The next day the engine fault service light came back on but went back off. I was informed that the code just needed to be cleared by Ford. The next morning while driving the engine fault light came back on in addition to an overheat alarm. The engine started failing while driving, was unable to get the vehicle to drive forward, multiple error for the start/stop ignition while trying to get the vehicle off the main road and to home. Luckily, I had just left home so was close. I was able to get the car back to home. Towed the vehicle to Ford dealer service center to be told that there was engine coolant in the engine and it would need to be replaced for 9000 to 12000 dollars. Had the vehicle towed home and did some research to find that this is a known issue for the Ford engine and a previous program was implemented for the engine repair. Ford states that program is not applicable for my vehicle now even though it has been a known issue with this model Ford Engine. Had I not been close to home this could have caused increased safety problems due to the engine failures while driving.
Additional Notes:
The vehicle started having problems with ignitions, shaking/vibration at start. The check engine light came on and indicated a need to change spark plugs. The engine fault service now light also came on at this time. Had the spark plugs and Ignition coil replaced. The next day the engine fault service light came back on but went back off. I was informed that the code just needed to be cleared by Ford. The next morning while driving the engine fault light came back on in addition to an overheat alarm. The engine started failing while driving, was unable to get the vehicle to drive forward, multiple error for the start/stop ignition while trying to get the vehicle off the main road and to home. Luckily, I had just left home so was close. I was able to get the car back to home. Towed the vehicle to Ford dealer service center to be told that there was engine coolant in the engine and it would need to be replaced for 9000 to 12000 dollars. Had the vehicle towed home and did some research to find that this is a known issue for the Ford engine and a previous program was implemented for the engine repair. Ford states that program is not applicable for my vehicle now even though it has been a known issue with this model Ford Engine. Had I not been close to home this could have caused increased safety problems due to the engine failures while driving.
Mfg Campaign: 11584733
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Corrective Action:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Additional Notes:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Mfg Campaign: 11584821
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Corrective Action:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Additional Notes:
My engine started to slow down while driving down even though gas pedal was to the floor on the road at peak hour of traffic at 4pm and was barely moving then my high temperature alert came on my dash board and told me to pull over as soon as possible. Once I pulled over saw that coolant was leaking from my emergency spot on tank. Had to have car towed home and then to deal ship to heritage valley ford in Brooklyn ct. I could have been rear end from the back when the engine started to act up which could have cause a accident and I had my kids in the car with me. The dealership confirmed that their was a recall but not a safety recall on it so did not have to fix issue sense not a safety recall. Ford new about the issue of coolant leaking into engine in June of 2022 and told me they did not need to inform me of this issue and could blow engine but not their problem sense not a safety issue. The recall under their CSP program is 21N12 and Heritage Valley Auto Group confirmed this was the issue with my engine and told me I need a new engine. Yes about two weeks prior my check engine light came on with codes for misfiring in my engine and replaced spark plugs and coil packs and then found out this was a know issue with ford under their CSP program.
Mfg Campaign: 11584821
Recall Date: Apr 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Mfg Campaign: 11584400
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 40 MPH, the vehicle began to lose power and the vehicle entered LIMP Mode. Several unknown warning lights were illuminated. The contact drove the vehicle to an independent mechanic where it was discovered that there was a misfire in cylinder #3, and the coolant level was low. The mechanic added coolant and replaced all four spark plugs. The contact stated that several days after the repair, the failure recurred, and the check engine warning light and the engine overheating message was displayed. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with engine failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 123,000.
Mfg Campaign: 11584400
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power, while depressing the accelerator pedal. The contact stated that an unknown temperature message appeared on the instrument panel. The contact also stated that the temperature gauge had indicated that the engine was hot. The vehicle was taken to an independent mechanic where the mechanic later discovered that coolant had intruded into one of the cylinders. A local dealer was notified of the failure and the contact was informed that there were no recalls on the engine. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in possession of the mechanic. The failure mileage was approximately 70,500.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power, while depressing the accelerator pedal. The contact stated that an unknown temperature message appeared on the instrument panel. The contact also stated that the temperature gauge had indicated that the engine was hot. The vehicle was taken to an independent mechanic where the mechanic later discovered that coolant had intruded into one of the cylinders. A local dealer was notified of the failure and the contact was informed that there were no recalls on the engine. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in possession of the mechanic. The failure mileage was approximately 70,500.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle started losing motive power, while depressing the accelerator pedal. The contact stated that an unknown temperature message appeared on the instrument panel. The contact also stated that the temperature gauge had indicated that the engine was hot. The vehicle was taken to an independent mechanic where the mechanic later discovered that coolant had intruded into one of the cylinders. A local dealer was notified of the failure and the contact was informed that there were no recalls on the engine. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in possession of the mechanic. The failure mileage was approximately 70,500.
Mfg Campaign: 11584426
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Corrective Action:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Additional Notes:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Mfg Campaign: 11584464
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Corrective Action:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Additional Notes:
My Ford Escape 1.5L EcoBoost Engine overheated. A Ford service mechanic confirmed the Escape has a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and these defects create a safety risk, because the lack of coolant created by the leaks causes overheating. The ford service mechanic confirmed my cylinder head was cracked and will lead to total engine failure, and/or engine fires.
Mfg Campaign: 11584464
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intruding into cylinder bores, caused engine failure. Ford will not honor letter sent.
Corrective Action:
Coolant intruding into cylinder bores, caused engine failure. Ford will not honor letter sent.
Additional Notes:
Coolant intruding into cylinder bores, caused engine failure. Ford will not honor letter sent.
Mfg Campaign: 11584564
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Just like everybody else, coolant intrusion into engine block which required replacement of engine. 2018 Ford Escape 2.0L motor. Ford is fully aware there is a problem but hasn't issued a recall on the 2.0 motor. NHTSA needs to do an investigation once and for all! You've got over 400 complaints on here regarding the motor!! I will never buy a Ford again.....
Corrective Action:
Just like everybody else, coolant intrusion into engine block which required replacement of engine. 2018 Ford Escape 2.0L motor. Ford is fully aware there is a problem but hasn't issued a recall on the 2.0 motor. NHTSA needs to do an investigation once and for all! You've got over 400 complaints on here regarding the motor!! I will never buy a Ford again.....
Additional Notes:
Just like everybody else, coolant intrusion into engine block which required replacement of engine. 2018 Ford Escape 2.0L motor. Ford is fully aware there is a problem but hasn't issued a recall on the 2.0 motor. NHTSA needs to do an investigation once and for all! You've got over 400 complaints on here regarding the motor!! I will never buy a Ford again.....
Mfg Campaign: 11584572
Recall Date: Apr 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2.0L EcoBoost engine failure due to coolant in cylinders.
Corrective Action:
2.0L EcoBoost engine failure due to coolant in cylinders.
Additional Notes:
2.0L EcoBoost engine failure due to coolant in cylinders.
Mfg Campaign: 11584309
Recall Date: Apr 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinder 2, caused engine to go out. Issue was confirmed by dealer and stated this is a very common thing they see. This is part of a customer satisfaction campaign when in reality it should have been a recall. The car has only been inspected by the dealership, problem appeared suddenly
Corrective Action:
Coolant intrusion into cylinder 2, caused engine to go out. Issue was confirmed by dealer and stated this is a very common thing they see. This is part of a customer satisfaction campaign when in reality it should have been a recall. The car has only been inspected by the dealership, problem appeared suddenly
Additional Notes:
Coolant intrusion into cylinder 2, caused engine to go out. Issue was confirmed by dealer and stated this is a very common thing they see. This is part of a customer satisfaction campaign when in reality it should have been a recall. The car has only been inspected by the dealership, problem appeared suddenly
Mfg Campaign: 11584073
Recall Date: Apr 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I’m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It’s been 5 months and I’m getting the run around from them and won’t have my car until at least mid may. I’m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in “limp mode” causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn’t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.
Corrective Action:
December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I’m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It’s been 5 months and I’m getting the run around from them and won’t have my car until at least mid may. I’m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in “limp mode” causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn’t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.
Additional Notes:
December 2023 my 2018 ford escape 1.5L ecoboost had low coolant levels. We put more in every other day. The check engine light came on and a warning saying engine failure repair now. Took it to an independent garage where I was told it needed a new short block due to coolant intrusion. I called ford and was told to take to ford dealership to be diagnosed. I was told the same thing there. I’m 180 miles over the 84,000 that they extended it too so I have to pay. I applied for financial assistance and fords paying some of my bill. It’s been 5 months and I’m getting the run around from them and won’t have my car until at least mid may. I’m also being denied a loaner. I was on my way home from work and my car alerted me it was over heating and to turn it off. Then my car threw itself in “limp mode” causing me to go from 55 to 15 within a matter of seconds almost causing an accident if people behind me didn’t swerve around me. With so many complaints how is this not a recall? It poses a great risk for the driver of the vehicle along with other potential drivers on the road.
Mfg Campaign: 11583758
Recall Date: Apr 18, 2024
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Valencia, CA • 36 yrs
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