Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into the engine, poor engine design.
Corrective Action:
Coolant intrusion into the engine, poor engine design.
Additional Notes:
Coolant intrusion into the engine, poor engine design.
Mfg Campaign: 11605658
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed on the highway and changing lanes, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 92,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed on the highway and changing lanes, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 92,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed on the highway and changing lanes, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the spark plugs needed to be replaced. The vehicle was taken to the local dealer, where it was diagnosed that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 92,000.
Mfg Campaign: 11605719
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Corrective Action:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Additional Notes:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Mfg Campaign: 11605334
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Corrective Action:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Additional Notes:
Vehicle has less than 100k miles and has an engine failure resulting from coolant intrusion. Ford support admits this is a known issue but refuses to give any remedial action to solve it because the nhtsa handles recalls not them. They will not tell me anything unless I pay to have it towed to a dealer and pay for diagnostics.
Mfg Campaign: 11605334
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
We started noticing the car hesitating and engine light came on. We took it to mechanic who replaced coils and spark plugs. We drove it for two days and the same problem occurred but only worse. We took the car back and they told us it looked like one of the spark plugs was melted and tried to fix it again only for it to continue as soon as we pulled out of lot. So 3 times at that mechanic and it drove slightly ok for about a week. The next week all kinds of sensors and lights started popping up such as 4wd disabled , ABS, Hills auto start disabled.We took it to the Ford dealer to get a tune up thinking that was the problem only to receive a phone call saying our engine is ruined. There was coolant leaking into the engine and they found metal shavings in the engine. They informed us this was an ongoing problem for some time. They also stated if they put the same engine in the car as a replacement that it would probably be faulty too. They proceeded to tell us that, because we were outside of our warranty, we could either pay 8-10k for a new motor or we could start over buying a much more expensive car. We only have 9,000 left to pay off so exactly 1 year left on our paying off the car and they want us to keep paying them while we pay them more money to fix their problem?!!! We have been with Ford for 10 years and experience a recall before. We lived in California at the time so we were covered under lemon law. This is beyond poor business practice. There are thousands and thousands of people with this very issue and they do nothing to help their consumers who make them rich.
Corrective Action:
We started noticing the car hesitating and engine light came on. We took it to mechanic who replaced coils and spark plugs. We drove it for two days and the same problem occurred but only worse. We took the car back and they told us it looked like one of the spark plugs was melted and tried to fix it again only for it to continue as soon as we pulled out of lot. So 3 times at that mechanic and it drove slightly ok for about a week. The next week all kinds of sensors and lights started popping up such as 4wd disabled , ABS, Hills auto start disabled.We took it to the Ford dealer to get a tune up thinking that was the problem only to receive a phone call saying our engine is ruined. There was coolant leaking into the engine and they found metal shavings in the engine. They informed us this was an ongoing problem for some time. They also stated if they put the same engine in the car as a replacement that it would probably be faulty too. They proceeded to tell us that, because we were outside of our warranty, we could either pay 8-10k for a new motor or we could start over buying a much more expensive car. We only have 9,000 left to pay off so exactly 1 year left on our paying off the car and they want us to keep paying them while we pay them more money to fix their problem?!!! We have been with Ford for 10 years and experience a recall before. We lived in California at the time so we were covered under lemon law. This is beyond poor business practice. There are thousands and thousands of people with this very issue and they do nothing to help their consumers who make them rich.
Additional Notes:
We started noticing the car hesitating and engine light came on. We took it to mechanic who replaced coils and spark plugs. We drove it for two days and the same problem occurred but only worse. We took the car back and they told us it looked like one of the spark plugs was melted and tried to fix it again only for it to continue as soon as we pulled out of lot. So 3 times at that mechanic and it drove slightly ok for about a week. The next week all kinds of sensors and lights started popping up such as 4wd disabled , ABS, Hills auto start disabled.We took it to the Ford dealer to get a tune up thinking that was the problem only to receive a phone call saying our engine is ruined. There was coolant leaking into the engine and they found metal shavings in the engine. They informed us this was an ongoing problem for some time. They also stated if they put the same engine in the car as a replacement that it would probably be faulty too. They proceeded to tell us that, because we were outside of our warranty, we could either pay 8-10k for a new motor or we could start over buying a much more expensive car. We only have 9,000 left to pay off so exactly 1 year left on our paying off the car and they want us to keep paying them while we pay them more money to fix their problem?!!! We have been with Ford for 10 years and experience a recall before. We lived in California at the time so we were covered under lemon law. This is beyond poor business practice. There are thousands and thousands of people with this very issue and they do nothing to help their consumers who make them rich.
Mfg Campaign: 11605339
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford designed, manufactured, and sold flawed 1.5l engines. Ford initiated Customer Satisfaction Program 21N12 as a result. This program unfairly limit the manufacturer’s liability for THEIR design. Mileage is limited to 84,000. I myself easily googled and located many complaints online of the coolant intrusion issue not occurring until AFTER the 90,000 mile mark. How is Ford able to self-limit their liability for their dangerous and clearly faulty design? This is impacting many people who can’t afford to drop another $14,000 on an engine replacement (when many of us are making payments on a now un-driveable vehicle). Who will hold Ford responsible?
Corrective Action:
Ford designed, manufactured, and sold flawed 1.5l engines. Ford initiated Customer Satisfaction Program 21N12 as a result. This program unfairly limit the manufacturer’s liability for THEIR design. Mileage is limited to 84,000. I myself easily googled and located many complaints online of the coolant intrusion issue not occurring until AFTER the 90,000 mile mark. How is Ford able to self-limit their liability for their dangerous and clearly faulty design? This is impacting many people who can’t afford to drop another $14,000 on an engine replacement (when many of us are making payments on a now un-driveable vehicle). Who will hold Ford responsible?
Additional Notes:
Ford designed, manufactured, and sold flawed 1.5l engines. Ford initiated Customer Satisfaction Program 21N12 as a result. This program unfairly limit the manufacturer’s liability for THEIR design. Mileage is limited to 84,000. I myself easily googled and located many complaints online of the coolant intrusion issue not occurring until AFTER the 90,000 mile mark. How is Ford able to self-limit their liability for their dangerous and clearly faulty design? This is impacting many people who can’t afford to drop another $14,000 on an engine replacement (when many of us are making payments on a now un-driveable vehicle). Who will hold Ford responsible?
Mfg Campaign: 11605463
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was jerking. Additionally, there was an engine misfire. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,510.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was jerking. Additionally, there was an engine misfire. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,510.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was jerking. Additionally, there was an engine misfire. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 85,510.
Mfg Campaign: 11605471
Recall Date: Jul 30, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable. The vehicle was taken to an independent mechanic and was diagnosed with an internal coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable. The vehicle was taken to an independent mechanic and was diagnosed with an internal coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was drivable. The vehicle was taken to an independent mechanic and was diagnosed with an internal coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and became aware of NHTSA Campaign Numbers: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was 95,000.
Mfg Campaign: 11605102
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving approximately 55 MPH, the temperature gauge became extremely elevated. The contact’s daughter was able to pull over to the shoulder of the roadway to refill the coolant reservoir and allow the engine temperature to cool down. The vehicle was temporarily repaired. The contact stated that later the same day, the failure reoccurred. The vehicle was towed to a local independent mechanic where it was diagnosed that there was a coolant leak present inside the engine and there was an abnormal odor coming from the exhaust. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,379.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving approximately 55 MPH, the temperature gauge became extremely elevated. The contact’s daughter was able to pull over to the shoulder of the roadway to refill the coolant reservoir and allow the engine temperature to cool down. The vehicle was temporarily repaired. The contact stated that later the same day, the failure reoccurred. The vehicle was towed to a local independent mechanic where it was diagnosed that there was a coolant leak present inside the engine and there was an abnormal odor coming from the exhaust. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,379.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while his daughter was driving approximately 55 MPH, the temperature gauge became extremely elevated. The contact’s daughter was able to pull over to the shoulder of the roadway to refill the coolant reservoir and allow the engine temperature to cool down. The vehicle was temporarily repaired. The contact stated that later the same day, the failure reoccurred. The vehicle was towed to a local independent mechanic where it was diagnosed that there was a coolant leak present inside the engine and there was an abnormal odor coming from the exhaust. The vehicle was not repaired. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,379.
Mfg Campaign: 11605126
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
3 hours into a 4 hour drive, stopped for rest room. Got back into vehicle, started backing up and couldn't turn the wheel - almost hit a CAR. I had just spent the last 3 hours on an interstate, thankfully I didn't happen a moment sooner. Steering fault illuminated on dash - towed 100+ miles to local garage - FAILED PART IS STEERING RACK MODULATOR AT A COST OF $3200 AND ALMOST 2 LIVES. AUTO ONLY HAS 65,000 miles/2018
Corrective Action:
3 hours into a 4 hour drive, stopped for rest room. Got back into vehicle, started backing up and couldn't turn the wheel - almost hit a CAR. I had just spent the last 3 hours on an interstate, thankfully I didn't happen a moment sooner. Steering fault illuminated on dash - towed 100+ miles to local garage - FAILED PART IS STEERING RACK MODULATOR AT A COST OF $3200 AND ALMOST 2 LIVES. AUTO ONLY HAS 65,000 miles/2018
Additional Notes:
3 hours into a 4 hour drive, stopped for rest room. Got back into vehicle, started backing up and couldn't turn the wheel - almost hit a CAR. I had just spent the last 3 hours on an interstate, thankfully I didn't happen a moment sooner. Steering fault illuminated on dash - towed 100+ miles to local garage - FAILED PART IS STEERING RACK MODULATOR AT A COST OF $3200 AND ALMOST 2 LIVES. AUTO ONLY HAS 65,000 miles/2018
Mfg Campaign: 11605178
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Low beam headlights keep burning out, no repair information on Alldata and no recall for this safety problem.
Corrective Action:
Low beam headlights keep burning out, no repair information on Alldata and no recall for this safety problem.
Additional Notes:
Low beam headlights keep burning out, no repair information on Alldata and no recall for this safety problem.
Mfg Campaign: 11604928
Recall Date: Jul 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving approximately 35 MPH, the temperature gauge raised to HOT, and the vehicle started losing motive power. The vehicle was later towed to the local dealer who diagnosed and determined that the cylinder head had cracked and needed to be replaced. No additional information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving approximately 35 MPH, the temperature gauge raised to HOT, and the vehicle started losing motive power. The vehicle was later towed to the local dealer who diagnosed and determined that the cylinder head had cracked and needed to be replaced. No additional information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while her husband was driving approximately 35 MPH, the temperature gauge raised to HOT, and the vehicle started losing motive power. The vehicle was later towed to the local dealer who diagnosed and determined that the cylinder head had cracked and needed to be replaced. No additional information was provided. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 46,000.
Mfg Campaign: 11604667
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.
Corrective Action:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.
Additional Notes:
The contact owns a 2018 Ford Escape. While the contact's son was driving at an undisclosed speed, the vehicle was shaking abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the vehicle had been serviced by the independent mechanic three times due to the persistent failure. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Customer Satisfaction Program: 21N12. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 71,895.
Mfg Campaign: 11604670
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak into the engine. Problem confirmed by Ford Dealer and repaired.
Corrective Action:
Coolant leak into the engine. Problem confirmed by Ford Dealer and repaired.
Additional Notes:
Coolant leak into the engine. Problem confirmed by Ford Dealer and repaired.
Mfg Campaign: 11604454
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the engine was shuddering significantly. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure and cylinder #3 misfire. The dealer replaced the spark plugs; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the engine was shuddering significantly. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure and cylinder #3 misfire. The dealer replaced the spark plugs; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while starting the vehicle, the engine was shuddering significantly. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure and cylinder #3 misfire. The dealer replaced the spark plugs; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.
Mfg Campaign: 11604492
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated the vehicle was running rough, with the check engine warning light illuminated. The vehicle had been taken to the dealer where it was diagnosed that coolant was leaking into the engine. The engine had been repaired. The contact stated that several years later the failure had reoccurred. The vehicle was returned to the dealer where it was diagnosed and determined that cylinder #1 and #4 were leaking, along with several other possible cylinder misfire. The dealer stated that there was oil covering the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated the vehicle was running rough, with the check engine warning light illuminated. The vehicle had been taken to the dealer where it was diagnosed that coolant was leaking into the engine. The engine had been repaired. The contact stated that several years later the failure had reoccurred. The vehicle was returned to the dealer where it was diagnosed and determined that cylinder #1 and #4 were leaking, along with several other possible cylinder misfire. The dealer stated that there was oil covering the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated the vehicle was running rough, with the check engine warning light illuminated. The vehicle had been taken to the dealer where it was diagnosed that coolant was leaking into the engine. The engine had been repaired. The contact stated that several years later the failure had reoccurred. The vehicle was returned to the dealer where it was diagnosed and determined that cylinder #1 and #4 were leaking, along with several other possible cylinder misfire. The dealer stated that there was oil covering the engine compartment and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 20,000.
Mfg Campaign: 11604506
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the engine was overheating with the check engine warning light illuminated. The vehicle was able to be restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
Mfg Campaign: 11604246
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Corrective Action:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Additional Notes:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Mfg Campaign: 11604272
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Corrective Action:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Additional Notes:
The check engine light was intermittently on and off for several days in late June. We went to AutoZone to read code, which said Misfire Cylinder 3. So we bought spark plugs and asked our mechanic friend to replace all four of them before our road trip as the mechanic suggested. The safety of the driver and passengers was put at risk due to the high engine temperature warning while driving on the highway, indicating a potential engine overheating issue. We waited till it cooled down and saw the coolant was below the minimum level. So, we drove to a small car care centre. They didn’t find any leak and just added some coolant. And the check engine light was cleared. But it came back on again the next day and we were still loosing coolant. We were too worried to drive too far, so we went to Meineke in New Haven. They checked everything and replaced our four spark plugs again because the former ones were overtightened as they said. They also replaced rear brake pads and rotors, and did tune-up. The light was cleared again. However, the light came back on again on Jul. 12. We’ve kept an eye on the coolant recently. And last week we found it was below the minimum level again. We replaced the cap of the coolant reservoir and added some fuel injection cleaner. We didn’t see any visible leak but are still losing coolant. 5. We don’t know if it’s safe to drive this vehicle even if this is only transport of our family. Ford refused to help even if they failed to disclose that FORD ESCAPES have a defect that causes coolant to leak into the engine’s cylinders, which can cause corrosion, oil dilution and contamination, and engine failure; and failed to disclose these defects create a safety risk, because the lack of coolant created by the leaks causes overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires.
Mfg Campaign: 11604272
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Antifreeze is leaking into the valves. It requires a new engine. The vehicle has 108000+ miles and has regular maintenance. The engine light came on and said the issue was the 2nd valve. Could be a spark plug or coil. On the way to be serviced, very visible white smoke came from the exhaust. Had all spark plugs and coils replaced for an update. Light came on again as did the issue with power train warning. Then the overheating of the car after only driving 2 miles. Further inspection with a camera showed antifreeze in the engine. Ford has already published TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL as they recognize it is an issue. chrome [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Antifreeze is leaking into the valves. It requires a new engine. The vehicle has 108000+ miles and has regular maintenance. The engine light came on and said the issue was the 2nd valve. Could be a spark plug or coil. On the way to be serviced, very visible white smoke came from the exhaust. Had all spark plugs and coils replaced for an update. Light came on again as did the issue with power train warning. Then the overheating of the car after only driving 2 miles. Further inspection with a camera showed antifreeze in the engine. Ford has already published TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL as they recognize it is an issue. chrome [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Antifreeze is leaking into the valves. It requires a new engine. The vehicle has 108000+ miles and has regular maintenance. The engine light came on and said the issue was the 2nd valve. Could be a spark plug or coil. On the way to be serviced, very visible white smoke came from the exhaust. Had all spark plugs and coils replaced for an update. Light came on again as did the issue with power train warning. Then the overheating of the car after only driving 2 miles. Further inspection with a camera showed antifreeze in the engine. Ford has already published TECHNICAL SERVICE BULLETIN 2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL as they recognize it is an issue. chrome [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11604284
Recall Date: Jul 24, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury