Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 56,000.
Mfg Campaign: 11600499
Recall Date: Jul 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic a second time and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 109,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic a second time and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 109,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The vehicle was taken to the independent mechanic a second time and was diagnosed with coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 109,000. The VIN was not available.
Mfg Campaign: 11600099
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and temperature gauge raised to HOT, and the vehicle failed to properly accelerate. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and temperature gauge raised to HOT, and the vehicle failed to properly accelerate. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and temperature gauge raised to HOT, and the vehicle failed to properly accelerate. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was coolant intrusion into the engine, and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.
Mfg Campaign: 11600225
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant leaks into the cylinder bore. This does not cause the car to stall until the coolant gets to low. The car stalled on my son (new driver) pulling into traffic due to the piston misfires caused by the coolant in the cold engine. Dealer has confirmed coolant intrusion.
Corrective Action:
The coolant leaks into the cylinder bore. This does not cause the car to stall until the coolant gets to low. The car stalled on my son (new driver) pulling into traffic due to the piston misfires caused by the coolant in the cold engine. Dealer has confirmed coolant intrusion.
Additional Notes:
The coolant leaks into the cylinder bore. This does not cause the car to stall until the coolant gets to low. The car stalled on my son (new driver) pulling into traffic due to the piston misfires caused by the coolant in the cold engine. Dealer has confirmed coolant intrusion.
Mfg Campaign: 11600228
Recall Date: Jul 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Antifreeze is going into the engine making the SUV shake and blow white smoke so the vehicle is inoperable. The mechanic told me this is a problem with the 2018 Ford Escape and that Ford would only cover the cost of repairs up to 84,000 miles or 7 years and my vehicle has 94,000 so Ford says they won't do anything to cover the cost of a new engine. Since when is there an expiration date/miles on a RECALL? NOONE DRIVES THEIR CAR 12,000 MILES A YEAR ANYMORE. These number's need to be reevaluated for a more accurate mileage. This RECALL needs to be extended to all Ford customers since we've paid for a vehicle and didn't even get 100,000 miles out of it when it's report to last 200,000-250,000 miles. Ford has had multiple issues with all of their ECO vehicles.
Corrective Action:
Antifreeze is going into the engine making the SUV shake and blow white smoke so the vehicle is inoperable. The mechanic told me this is a problem with the 2018 Ford Escape and that Ford would only cover the cost of repairs up to 84,000 miles or 7 years and my vehicle has 94,000 so Ford says they won't do anything to cover the cost of a new engine. Since when is there an expiration date/miles on a RECALL? NOONE DRIVES THEIR CAR 12,000 MILES A YEAR ANYMORE. These number's need to be reevaluated for a more accurate mileage. This RECALL needs to be extended to all Ford customers since we've paid for a vehicle and didn't even get 100,000 miles out of it when it's report to last 200,000-250,000 miles. Ford has had multiple issues with all of their ECO vehicles.
Additional Notes:
Antifreeze is going into the engine making the SUV shake and blow white smoke so the vehicle is inoperable. The mechanic told me this is a problem with the 2018 Ford Escape and that Ford would only cover the cost of repairs up to 84,000 miles or 7 years and my vehicle has 94,000 so Ford says they won't do anything to cover the cost of a new engine. Since when is there an expiration date/miles on a RECALL? NOONE DRIVES THEIR CAR 12,000 MILES A YEAR ANYMORE. These number's need to be reevaluated for a more accurate mileage. This RECALL needs to be extended to all Ford customers since we've paid for a vehicle and didn't even get 100,000 miles out of it when it's report to last 200,000-250,000 miles. Ford has had multiple issues with all of their ECO vehicles.
Mfg Campaign: 11599816
Recall Date: Jul 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the engine cooling pump was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine short block needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under Ford Campaign Number: 21N12, because the campaign had expired. The vehicle was not repaired. The contact stated that she had not received a notification letter for Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 93,400.
Mfg Campaign: 11599292
Recall Date: Jul 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.
Corrective Action:
On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.
Additional Notes:
On June 25, 2024 my 2018 Ford Escape overheated. I had to get it towed. I noticed there was no coolant in the coolant receptacle under the hood. There was also no evidence of a coolant leak anywhere. On June 27, I brought it into a service station where a pressure test was performed and no leak was detected. I then brought it to a Ford dealership and explained the issue. It was then I learned about the eco boost engine and coolant leaking into the cylinders issue. The fix for this issue is to replace the engine or the long block assembly. I was quoted a price of $8500. to do this by the Ford dealership. My car has only 57,700 miles on it.
Mfg Campaign: 11598622
Recall Date: Jul 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer. The vehicle was diagnosed with a misfire in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,360.
Mfg Campaign: 11598628
Recall Date: Jul 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was shuddering. Additionally, the vehicle hesitated to respond while driving from a complete stop. The contact stated that upon scanning the vehicle, diagnostic test codes for several cylinder misfires were retrieved. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure recurred while driving 35 MPH. The check engine warning light was illuminated. The contact stated that upon scanning the vehicle, diagnostic test codes for cylinder #2 misfire was retrieved. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,964.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was shuddering. Additionally, the vehicle hesitated to respond while driving from a complete stop. The contact stated that upon scanning the vehicle, diagnostic test codes for several cylinder misfires were retrieved. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure recurred while driving 35 MPH. The check engine warning light was illuminated. The contact stated that upon scanning the vehicle, diagnostic test codes for cylinder #2 misfire was retrieved. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,964.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was shuddering. Additionally, the vehicle hesitated to respond while driving from a complete stop. The contact stated that upon scanning the vehicle, diagnostic test codes for several cylinder misfires were retrieved. The vehicle was taken to an independent mechanic, where the spark plugs and ignition coils were replaced; however, the failure recurred while driving 35 MPH. The check engine warning light was illuminated. The contact stated that upon scanning the vehicle, diagnostic test codes for cylinder #2 misfire was retrieved. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 86,964.
Mfg Campaign: 11598641
Recall Date: Jul 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car began displaying an alert that the engine was overheating anytime I drove over 50mph. I took it for repair and was told there is coolant intrusion to the engine and the engine needs to be repaired. After some research I have found this is a known issue and ford had a customer satisfaction program to extend warranty for this issue to 84k miles. I was never notified of this and am now at 88k miles so cannot receive any assistance. My car will cost $10,600 to repair per an estimate and I am unable to afford the repair or a new car. This car is not old and does not have a lot of miles- this is unacceptable.
Corrective Action:
My car began displaying an alert that the engine was overheating anytime I drove over 50mph. I took it for repair and was told there is coolant intrusion to the engine and the engine needs to be repaired. After some research I have found this is a known issue and ford had a customer satisfaction program to extend warranty for this issue to 84k miles. I was never notified of this and am now at 88k miles so cannot receive any assistance. My car will cost $10,600 to repair per an estimate and I am unable to afford the repair or a new car. This car is not old and does not have a lot of miles- this is unacceptable.
Additional Notes:
My car began displaying an alert that the engine was overheating anytime I drove over 50mph. I took it for repair and was told there is coolant intrusion to the engine and the engine needs to be repaired. After some research I have found this is a known issue and ford had a customer satisfaction program to extend warranty for this issue to 84k miles. I was never notified of this and am now at 88k miles so cannot receive any assistance. My car will cost $10,600 to repair per an estimate and I am unable to afford the repair or a new car. This car is not old and does not have a lot of miles- this is unacceptable.
Mfg Campaign: 11598266
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help
Corrective Action:
I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help
Additional Notes:
I had an issue in 2022 with my 2018 ford escape they said I had no antifreeze left and needed a transmission it took 5 months but never found the antifreeze issue or fixed it. Now engine light came on to be told a TSB came out 3 months after my repair with a diagnosis for the issues I have had since purchased car. They are refusing to fix unless it’s under warranty I had a warranty when I first took car in 2022 but now I am just out a $35,000 car that I can’t afford to replace engine. TSB report Ford don’t care nor want to assist in anyway with an issue reported and brought up before warranty expired yet I am at fault now. Not ok they should be fixing this issue for free but due to entire engine being damaged they are just letting customers lose everything including a job when they don’t have a way to get to work after paying for 6 years and won’t offer help
Mfg Campaign: 11598371
Recall Date: Jul 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle ENGINE AND COOLING SYSTEM completely blown due to Coolant system flooding engine cylinders, from ZERO fault of the original vehicle owner, due to complete malfunction of the cooling system leaking into the engine components, requiring FULL COMPLETE engine /cooling system replacement at full cost to owner of CASH TOTAL : $12527.59. VIN : [XXX] [XXX] CUSTOMER STATES CEL IS PRESENT, WHILE DRIVING VEHICLE FELS Operation Tech units COMPLETELY OKAY 0.0 194 24.0 Amount 0.00 0.00 Amount 0.00 4656.00 51-1 LONG BLOCK + FLEXPLATE AND BOLTS + TURBO STUDS, NUTS AND THE GASKET+TURBO OIL SUPPLY TUBE ASSEMBLY +TURBO OIL RETURN TUBE AND GASKET THERMOSTAT HOUSING O-RING SEAL + OIL COOLER AND RETAINER+ FUEL INJECTOR ORING KIT + HIGH-PRESSURE FUEL PUMP O-RING SEAL +HIGH-PRESSURE FUEL TUBE+INTAKE MANIFOLD GASKET 51-2 TURBOCHARGER COOLANT TUBE ORRENG SEALS REGAE VACUUM PUMP GASKET+COOLANT OUTLET O-RING SEAL+. INSPECT VERIFIED CONCERN ECOTEST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle ENGINE AND COOLING SYSTEM completely blown due to Coolant system flooding engine cylinders, from ZERO fault of the original vehicle owner, due to complete malfunction of the cooling system leaking into the engine components, requiring FULL COMPLETE engine /cooling system replacement at full cost to owner of CASH TOTAL : $12527.59. VIN : [XXX] [XXX] CUSTOMER STATES CEL IS PRESENT, WHILE DRIVING VEHICLE FELS Operation Tech units COMPLETELY OKAY 0.0 194 24.0 Amount 0.00 0.00 Amount 0.00 4656.00 51-1 LONG BLOCK + FLEXPLATE AND BOLTS + TURBO STUDS, NUTS AND THE GASKET+TURBO OIL SUPPLY TUBE ASSEMBLY +TURBO OIL RETURN TUBE AND GASKET THERMOSTAT HOUSING O-RING SEAL + OIL COOLER AND RETAINER+ FUEL INJECTOR ORING KIT + HIGH-PRESSURE FUEL PUMP O-RING SEAL +HIGH-PRESSURE FUEL TUBE+INTAKE MANIFOLD GASKET 51-2 TURBOCHARGER COOLANT TUBE ORRENG SEALS REGAE VACUUM PUMP GASKET+COOLANT OUTLET O-RING SEAL+. INSPECT VERIFIED CONCERN ECOTEST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle ENGINE AND COOLING SYSTEM completely blown due to Coolant system flooding engine cylinders, from ZERO fault of the original vehicle owner, due to complete malfunction of the cooling system leaking into the engine components, requiring FULL COMPLETE engine /cooling system replacement at full cost to owner of CASH TOTAL : $12527.59. VIN : [XXX] [XXX] CUSTOMER STATES CEL IS PRESENT, WHILE DRIVING VEHICLE FELS Operation Tech units COMPLETELY OKAY 0.0 194 24.0 Amount 0.00 0.00 Amount 0.00 4656.00 51-1 LONG BLOCK + FLEXPLATE AND BOLTS + TURBO STUDS, NUTS AND THE GASKET+TURBO OIL SUPPLY TUBE ASSEMBLY +TURBO OIL RETURN TUBE AND GASKET THERMOSTAT HOUSING O-RING SEAL + OIL COOLER AND RETAINER+ FUEL INJECTOR ORING KIT + HIGH-PRESSURE FUEL PUMP O-RING SEAL +HIGH-PRESSURE FUEL TUBE+INTAKE MANIFOLD GASKET 51-2 TURBOCHARGER COOLANT TUBE ORRENG SEALS REGAE VACUUM PUMP GASKET+COOLANT OUTLET O-RING SEAL+. INSPECT VERIFIED CONCERN ECOTEST INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598052
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My inquiry is to add VIN# to the Ford Program my engine has failed at 62,000 miles Ford stated would have to request VIN# to be added to cover the repair All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 REF: Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019quiry is to request VIN# is added to the Ford Customer Satisfaction program 21N12
Corrective Action:
My inquiry is to add VIN# to the Ford Program my engine has failed at 62,000 miles Ford stated would have to request VIN# to be added to cover the repair All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 REF: Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019quiry is to request VIN# is added to the Ford Customer Satisfaction program 21N12
Additional Notes:
My inquiry is to add VIN# to the Ford Program my engine has failed at 62,000 miles Ford stated would have to request VIN# to be added to cover the repair All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 REF: Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019quiry is to request VIN# is added to the Ford Customer Satisfaction program 21N12
Mfg Campaign: 11598089
Recall Date: Jul 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 62,0000 miles, the coolant has started leaking into one of the engine cylinders. The Ford dealership says that the engine block is cracked, the engine needs to be replaced, and that Ford will not warrant it. I have seen hundreds of reports of this same issue at about this same mileage online. Clearly this is a manufacturing defect. No one expects a car to only last 62K miles.
Corrective Action:
At 62,0000 miles, the coolant has started leaking into one of the engine cylinders. The Ford dealership says that the engine block is cracked, the engine needs to be replaced, and that Ford will not warrant it. I have seen hundreds of reports of this same issue at about this same mileage online. Clearly this is a manufacturing defect. No one expects a car to only last 62K miles.
Additional Notes:
At 62,0000 miles, the coolant has started leaking into one of the engine cylinders. The Ford dealership says that the engine block is cracked, the engine needs to be replaced, and that Ford will not warrant it. I have seen hundreds of reports of this same issue at about this same mileage online. Clearly this is a manufacturing defect. No one expects a car to only last 62K miles.
Mfg Campaign: 11597588
Recall Date: Jun 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was a white cloud of smoke coming from the exhaust pipes. The smoke dissipates after several minutes. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no warning lights. The vehicle was taken to the dealer who diagnosed that the short block had fractured. The short block was replaced. The contact stated that the failure reoccurred approximately one and a half years later. The vehicle was returned to the dealer who diagnosed that the short block needed to be replaced again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was not covered by warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was a white cloud of smoke coming from the exhaust pipes. The smoke dissipates after several minutes. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no warning lights. The vehicle was taken to the dealer who diagnosed that the short block had fractured. The short block was replaced. The contact stated that the failure reoccurred approximately one and a half years later. The vehicle was returned to the dealer who diagnosed that the short block needed to be replaced again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was not covered by warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was a white cloud of smoke coming from the exhaust pipes. The smoke dissipates after several minutes. The contact stated that the vehicle was consuming an excessive amount of coolant. There were no warning lights. The vehicle was taken to the dealer who diagnosed that the short block had fractured. The short block was replaced. The contact stated that the failure reoccurred approximately one and a half years later. The vehicle was returned to the dealer who diagnosed that the short block needed to be replaced again. The vehicle was not repaired a second time. The manufacturer was made aware of the failure and confirmed that the VIN was not covered by warranty or recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,000.
Mfg Campaign: 11597163
Recall Date: Jun 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a defective sensor; however, the failure returned soon after the sensor was replaced. The vehicle was taken back to the independent mechanic and the failure was linked to Technical Service Bulletin: 22-2322. The contact called the dealer and while the vehicle was being serviced, the technician discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where a pressure test was performed, and the dealer discovered coolant intrusion into the engine cylinders. The contact continued to drive the vehicle, and the engine would misfire while depressing the accelerator pedal. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a defective sensor; however, the failure returned soon after the sensor was replaced. The vehicle was taken back to the independent mechanic and the failure was linked to Technical Service Bulletin: 22-2322. The contact called the dealer and while the vehicle was being serviced, the technician discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where a pressure test was performed, and the dealer discovered coolant intrusion into the engine cylinders. The contact continued to drive the vehicle, and the engine would misfire while depressing the accelerator pedal. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to an independent mechanic and was diagnosed with a defective sensor; however, the failure returned soon after the sensor was replaced. The vehicle was taken back to the independent mechanic and the failure was linked to Technical Service Bulletin: 22-2322. The contact called the dealer and while the vehicle was being serviced, the technician discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where a pressure test was performed, and the dealer discovered coolant intrusion into the engine cylinders. The contact continued to drive the vehicle, and the engine would misfire while depressing the accelerator pedal. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
Mfg Campaign: 11596841
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion. Bought the car from the dealership and had the 30 day 1000 mile warranty. Was in the shop for the first two weeks and they said it was not coolant intrusion. Well guess what, on day 35 the car is completely worthless due to coolant intrusion now I’m stuck with a $17000 repair on a $14000 car I have a loan on that IS NO LONGER COVERED BY FORD
Corrective Action:
Coolant intrusion. Bought the car from the dealership and had the 30 day 1000 mile warranty. Was in the shop for the first two weeks and they said it was not coolant intrusion. Well guess what, on day 35 the car is completely worthless due to coolant intrusion now I’m stuck with a $17000 repair on a $14000 car I have a loan on that IS NO LONGER COVERED BY FORD
Additional Notes:
Coolant intrusion. Bought the car from the dealership and had the 30 day 1000 mile warranty. Was in the shop for the first two weeks and they said it was not coolant intrusion. Well guess what, on day 35 the car is completely worthless due to coolant intrusion now I’m stuck with a $17000 repair on a $14000 car I have a loan on that IS NO LONGER COVERED BY FORD
Mfg Campaign: 11597056
Recall Date: Jun 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds, the engine temperature gauge raised and indicated that the engine was HOT. The message "Overheating - Pull Over Immediately" was displayed temporarily. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak present in cylinder #2. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,000.
Mfg Campaign: 11596461
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Corrective Action:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Additional Notes:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Mfg Campaign: 11596543
Recall Date: Jun 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Corrective Action:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Additional Notes:
The fly wheel has had to be replaced twice on my car. I am driving and all of the sudden it starts clanking, I'm thinking my car is going to fall apart. First in 2021 and now again in 2024. I feel this is something that should be recalled because what are the chances that 2 went bad. It is getting fixed after Ford looked at it and wanted to charge us $2800.00 to replace. Took to a recommended transmission shop. Most people don't even know about reporting these issues. Not only that they replaced my engine already in 2021. I have had numerous problems with this car, if interested in checking it out you all are more than welcome to. I was out of town and suddenly my car would not start even though the battery good according to auto zone and O'reilly's was good. it is just crazy the problems, I am afraid to drive my car and being stranded somewhere. I am going to look for all the invoices i have from ford and will submit
Mfg Campaign: 11596543
Recall Date: Jun 25, 2024
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