Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while at the local dealer for routine maintenance, upon further inspection, the contact was informed that a tune-up could not be performed due to a spark plug not being able to be removed. In addition, the contact was advised that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while at the local dealer for routine maintenance, upon further inspection, the contact was informed that a tune-up could not be performed due to a spark plug not being able to be removed. In addition, the contact was advised that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while at the local dealer for routine maintenance, upon further inspection, the contact was informed that a tune-up could not be performed due to a spark plug not being able to be removed. In addition, the contact was advised that there was a coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.
Mfg Campaign: 11607360
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine dead due to coolant intrusion from the manufacturing defect in the cylinder walls.The defect is KNOWN to be an issue according to Technical Service Bulletin 22-2229
Corrective Action:
Engine dead due to coolant intrusion from the manufacturing defect in the cylinder walls.The defect is KNOWN to be an issue according to Technical Service Bulletin 22-2229
Additional Notes:
Engine dead due to coolant intrusion from the manufacturing defect in the cylinder walls.The defect is KNOWN to be an issue according to Technical Service Bulletin 22-2229
Mfg Campaign: 11607409
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
This is the third time I have had to get this fixed!! But this time my power steering completely locked up. It's electric power steering so it's not cheap and I am still paying on the vehicle also!! I have driven Fords all my life but I am just about done
Corrective Action:
This is the third time I have had to get this fixed!! But this time my power steering completely locked up. It's electric power steering so it's not cheap and I am still paying on the vehicle also!! I have driven Fords all my life but I am just about done
Additional Notes:
This is the third time I have had to get this fixed!! But this time my power steering completely locked up. It's electric power steering so it's not cheap and I am still paying on the vehicle also!! I have driven Fords all my life but I am just about done
Mfg Campaign: 11607421
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11607425
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
It is a power train failure. Hi my name is [XXX] I bought a 2018 Ford escape SE 1.5L eco boost on 9-3-2022 and it had 75,000 miles on it. I’m now finding out that it had a recall (21N12) when I bought it that expired at 84,000 miles. My car is now at 120,000 miles and my engine needs to be replaced. I was never told about the recall and was still sold the car that didn’t even last 2 YEARS!!!!! Now it’s going to be $8,000 to replace my motor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11607425
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into the engine and combusting, causing smoke. Happened on the highway, I had to stop and was almost hit. Local mechanic confirmed the problem, says the engine could catch on fire if I had kept driving it. The check engine light came on.
Corrective Action:
Coolant is leaking into the engine and combusting, causing smoke. Happened on the highway, I had to stop and was almost hit. Local mechanic confirmed the problem, says the engine could catch on fire if I had kept driving it. The check engine light came on.
Additional Notes:
Coolant is leaking into the engine and combusting, causing smoke. Happened on the highway, I had to stop and was almost hit. Local mechanic confirmed the problem, says the engine could catch on fire if I had kept driving it. The check engine light came on.
Mfg Campaign: 11606968
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine warning light illuminated. The vehicle was driven to an Auto Zone and the mechanic suggested there might be a spark plug failure, but the vehicle was not diagnosed. The contact then drove to the dealer and the vehicle was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The dealer also notified the contact of an undisclosed TSB associated to the engine coolant intrusion; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine warning light illuminated. The vehicle was driven to an Auto Zone and the mechanic suggested there might be a spark plug failure, but the vehicle was not diagnosed. The contact then drove to the dealer and the vehicle was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The dealer also notified the contact of an undisclosed TSB associated to the engine coolant intrusion; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine warning light illuminated. The vehicle was driven to an Auto Zone and the mechanic suggested there might be a spark plug failure, but the vehicle was not diagnosed. The contact then drove to the dealer and the vehicle was diagnosed with coolant intrusion. The contact was informed that the engine needed to be replaced. The dealer also notified the contact of an undisclosed TSB associated to the engine coolant intrusion; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 102,000.
Mfg Campaign: 11607045
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I found coolant reservoir was really low. And found a check engine light. I scanned and found a code related to misfiring. After googling it I found that is a commonly issue in this vehicles related to a bad engine design. I am in Edmonton, Alberta, Canada. And bought the car here. So I am wondering if we are covered by this vehicle complaint.
Corrective Action:
I found coolant reservoir was really low. And found a check engine light. I scanned and found a code related to misfiring. After googling it I found that is a commonly issue in this vehicles related to a bad engine design. I am in Edmonton, Alberta, Canada. And bought the car here. So I am wondering if we are covered by this vehicle complaint.
Additional Notes:
I found coolant reservoir was really low. And found a check engine light. I scanned and found a code related to misfiring. After googling it I found that is a commonly issue in this vehicles related to a bad engine design. I am in Edmonton, Alberta, Canada. And bought the car here. So I am wondering if we are covered by this vehicle complaint.
Mfg Campaign: 11606791
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle jerked. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle jerked. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle jerked. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.
Mfg Campaign: 11606881
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When changing the sparkplugs, sparkplug #2 broke off in the engine and needed to have the heads replaced. This was 100,00 mile and the warranty had just ran out so we had to pay over $4,000 out of pocket to the local dealership for this repair.. This is a known issue with Ford but they will not issue a recall. There was no warning lights or sounds that this was an issue.
Corrective Action:
When changing the sparkplugs, sparkplug #2 broke off in the engine and needed to have the heads replaced. This was 100,00 mile and the warranty had just ran out so we had to pay over $4,000 out of pocket to the local dealership for this repair.. This is a known issue with Ford but they will not issue a recall. There was no warning lights or sounds that this was an issue.
Additional Notes:
When changing the sparkplugs, sparkplug #2 broke off in the engine and needed to have the heads replaced. This was 100,00 mile and the warranty had just ran out so we had to pay over $4,000 out of pocket to the local dealership for this repair.. This is a known issue with Ford but they will not issue a recall. There was no warning lights or sounds that this was an issue.
Mfg Campaign: 11606612
Recall Date: Aug 5, 2024
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have had to replace multiple headlight bulbs every few months, but recently both headlights just stopped working. The bulbs and fuses are fine. If this had happened at night, I would not have been safe driving this car.
Corrective Action:
I have had to replace multiple headlight bulbs every few months, but recently both headlights just stopped working. The bulbs and fuses are fine. If this had happened at night, I would not have been safe driving this car.
Additional Notes:
I have had to replace multiple headlight bulbs every few months, but recently both headlights just stopped working. The bulbs and fuses are fine. If this had happened at night, I would not have been safe driving this car.
Mfg Campaign: 11606163
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Corrective Action:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Additional Notes:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Mfg Campaign: 11606201
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Corrective Action:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Additional Notes:
In March of 2024 warning lights for abs, hill assist, traction control came on while the car was driving. We stopped driving and had the error codes checked at a autozone who said the sparkplugs where misfiring on cylinder 3. it was changed and when we started the car it blew white smoke and the engine seized. The repairs were over $6000. We were told ford had a class action suit which closed on November of 2023. We opened a case but ford closed it and will not help with known problems with the 1.5 lt engine.
Mfg Campaign: 11606201
Recall Date: Aug 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. While the contact’s wife was driving approximately 65 MPH, the vehicle was a vibrating abnormally with an abnormal sound. The contact stated that after the RPM rose to 3,000 RPM the abnormal sound ceased. The driver pulled over to the side of the roadway and contacted an independent mechanic by phone. The mechanic listened to the sound and informed the driver to continue driving the vehicle. The vehicle was taken to the same independent mechanic who diagnosed that the flywheel had fractured and needed to be replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed. The flywheel was replaced. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.
Corrective Action:
The contact owns a 2018 Ford Escape. While the contact’s wife was driving approximately 65 MPH, the vehicle was a vibrating abnormally with an abnormal sound. The contact stated that after the RPM rose to 3,000 RPM the abnormal sound ceased. The driver pulled over to the side of the roadway and contacted an independent mechanic by phone. The mechanic listened to the sound and informed the driver to continue driving the vehicle. The vehicle was taken to the same independent mechanic who diagnosed that the flywheel had fractured and needed to be replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed. The flywheel was replaced. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.
Additional Notes:
The contact owns a 2018 Ford Escape. While the contact’s wife was driving approximately 65 MPH, the vehicle was a vibrating abnormally with an abnormal sound. The contact stated that after the RPM rose to 3,000 RPM the abnormal sound ceased. The driver pulled over to the side of the roadway and contacted an independent mechanic by phone. The mechanic listened to the sound and informed the driver to continue driving the vehicle. The vehicle was taken to the same independent mechanic who diagnosed that the flywheel had fractured and needed to be replaced. The vehicle had not been repaired. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed. The flywheel was replaced. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 115,000.
Mfg Campaign: 11605809
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Took vehicle in to be serviced for a Crank shaft position sensor yesterday 7/31/2024. Have never had any other issue, but was told that they found coolant in our spark plug cylinder 3. The dealership said it would be around $9.000.00 for a new engine. Dealership said there was massive amounts of smoke and we have never experiences this issue in the past. Was last serviced on 6/24/024 with 92.086 miles.
Corrective Action:
Took vehicle in to be serviced for a Crank shaft position sensor yesterday 7/31/2024. Have never had any other issue, but was told that they found coolant in our spark plug cylinder 3. The dealership said it would be around $9.000.00 for a new engine. Dealership said there was massive amounts of smoke and we have never experiences this issue in the past. Was last serviced on 6/24/024 with 92.086 miles.
Additional Notes:
Took vehicle in to be serviced for a Crank shaft position sensor yesterday 7/31/2024. Have never had any other issue, but was told that they found coolant in our spark plug cylinder 3. The dealership said it would be around $9.000.00 for a new engine. Dealership said there was massive amounts of smoke and we have never experiences this issue in the past. Was last serviced on 6/24/024 with 92.086 miles.
Mfg Campaign: 11605956
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Mfg Campaign: 11605590
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due to a coolant intrusion into cylinder #1. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,500.
Mfg Campaign: 11605590
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant began leaking into the cylinders causing my car to overheat while driving making this dangerous
Corrective Action:
Coolant began leaking into the cylinders causing my car to overheat while driving making this dangerous
Additional Notes:
Coolant began leaking into the cylinders causing my car to overheat while driving making this dangerous
Mfg Campaign: 11605591
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Mfg Campaign: 11605600
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated the while driving at a moderate rate of speed, the temperature gauge indicated that the engine was hot(H). The "Engine Fault Service Now" message also appeared on the instrument panel. The contact pulled over and checked under the hood and became aware that the coolant reservoir was empty. The contact added coolant however, the failure returned the next day. The contact took the vehicle to three independent mechanics who could not determine the cause of the failure. One mechanic eventually placed a camera inside the engine which showed that the coolant was leaking into cylinder #3. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN. The vehicle was not repaired. The manufacturer was also notified of the failure and provided the same information as the dealer. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was approximately 107,000.
Mfg Campaign: 11605600
Recall Date: Jul 31, 2024
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