Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine was misfiring/car was jerking under light load acceleration causing the inability to maneuver the car as expected. The coolant temperature spiked causing me to have to pull over abruptly and this could have caused an accident. Ford knows that their 1.5L ecoboost motors suffer from a design flaw that causes the engines to fail from coolant intrusion into the cylinder but there has not been a formal recall for this issue. There were no CEL, only an message that said 'engine fault - service now"
Corrective Action:
The engine was misfiring/car was jerking under light load acceleration causing the inability to maneuver the car as expected. The coolant temperature spiked causing me to have to pull over abruptly and this could have caused an accident. Ford knows that their 1.5L ecoboost motors suffer from a design flaw that causes the engines to fail from coolant intrusion into the cylinder but there has not been a formal recall for this issue. There were no CEL, only an message that said 'engine fault - service now"
Additional Notes:
The engine was misfiring/car was jerking under light load acceleration causing the inability to maneuver the car as expected. The coolant temperature spiked causing me to have to pull over abruptly and this could have caused an accident. Ford knows that their 1.5L ecoboost motors suffer from a design flaw that causes the engines to fail from coolant intrusion into the cylinder but there has not been a formal recall for this issue. There were no CEL, only an message that said 'engine fault - service now"
Mfg Campaign: 11605297
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.
Corrective Action:
Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.
Additional Notes:
Started driving vehicle one morning and white smoke came of the exhaust. Took it back to Cascade Auto where I purchased the car. Head gasket has to be repaired. Cascade is currently repairing the head gasket. $3,000 repair. The car only has 70,000 miles on it. Ford Motor Company would not help with this repair. I talked with Klaben Ford and North Canton Ford. Also, I called the ford hotline and they would not help with the repair.
Mfg Campaign: 11604699
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was idling in stop-and-go traffic, the check engine warning light illuminated, and the engine started running hot. The contact was able to pull over and check the coolant level and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir, and the vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was related to the Technical Service Bulletin, NHTSA ID:10214126 (Engine and Engine Cooling); however, the VIN was not included. The contact was referred to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 88,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was idling in stop-and-go traffic, the check engine warning light illuminated, and the engine started running hot. The contact was able to pull over and check the coolant level and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir, and the vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was related to the Technical Service Bulletin, NHTSA ID:10214126 (Engine and Engine Cooling); however, the VIN was not included. The contact was referred to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 88,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was idling in stop-and-go traffic, the check engine warning light illuminated, and the engine started running hot. The contact was able to pull over and check the coolant level and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir, and the vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The dealer informed the contact that the failure was related to the Technical Service Bulletin, NHTSA ID:10214126 (Engine and Engine Cooling); however, the VIN was not included. The contact was referred to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 88,000.
Mfg Campaign: 11604700
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated the admissions warning light had been illuminated on the instrument panel. The contact noticed that around this time the heating system had failed. The vehicle had been taken to an independent mechanic who noticed the anit-freeze tank had been low. The anti-freeze had been refilled and a fuse had been repaled. Approximately, 3 months after the admissions light had illuminated on the instrument panel. The vehicle was taken to another independent mechanic where it was diagnosed that the anit-freeze was low again and that coolant was leaking with cylinder # 3 causing the engine to overheat and fail. The engine needed to be replaced. The engine had not been replaced. The manufacturer was made aware of the failure and it was confirmed the VIN was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 59,999.
Mfg Campaign: 11604710
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the engine ran rough. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11604793
Recall Date: Jul 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can’t afford to replace engine, so I’ll just keep driving it until it causes an issue…
Corrective Action:
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can’t afford to replace engine, so I’ll just keep driving it until it causes an issue…
Additional Notes:
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can’t afford to replace engine, so I’ll just keep driving it until it causes an issue…
Mfg Campaign: 11604522
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously????? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now? Please advise. Thank you
Corrective Action:
My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously????? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now? Please advise. Thank you
Additional Notes:
My 2017 Ford escape has been diagnosed with a coolant intrusion problem. Error code P0303 and P0316 Car is out of Ford warranty but my Auto Nation Protection plan did not expire until 6/18/24. Mileage is only 51607 on day of diagnosis. 7/11/24. My protection plan will not do anything as it is expired. I did first have trouble on 4/20/24 when the engine light came on. Took to mechanic as a veri scan showed Cylinder 3 misfire detected. Mechanic made repairs, ignition coil and spark plugs. work done on 5/7/24. Brought it back a few times to mechanic as the engine light kept coming on. He said to bring it to the dealer as it may be a computer problem. I took to dealer and they diagnosed this coolant intrusion problem. No one will fix this as the warranty is out. I called Ford and they said to repair the car and hold on to the receipt. Seriously????? This is an $8000 repair and I only owe $7,000. I have since researched this and I found out this is a known issue with the escape 2.0. I believe the 1.5 may have had a recall, I am not sure. What about the 2.0. What am I to do now? Please advise. Thank you
Mfg Campaign: 11604524
Recall Date: Jul 25, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, 661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you
Corrective Action:
Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, 661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you
Additional Notes:
Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, 661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you
Mfg Campaign: 11604184
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Barber Ford in Holland reported that the transmission has failed at 66,000 miles. Looking online this seems to be a common issue.
Corrective Action:
Barber Ford in Holland reported that the transmission has failed at 66,000 miles. Looking online this seems to be a common issue.
Additional Notes:
Barber Ford in Holland reported that the transmission has failed at 66,000 miles. Looking online this seems to be a common issue.
Mfg Campaign: 11604228
Recall Date: Jul 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am having coolant leaking into my engine. This is a known issue and with only 60k miles I am already have that issue and it was confirmed by my local Ford dealer.
Corrective Action:
I am having coolant leaking into my engine. This is a known issue and with only 60k miles I am already have that issue and it was confirmed by my local Ford dealer.
Additional Notes:
I am having coolant leaking into my engine. This is a known issue and with only 60k miles I am already have that issue and it was confirmed by my local Ford dealer.
Mfg Campaign: 11604002
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 158,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 158,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 158,000.
Mfg Campaign: 11604039
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
At 66,000 miles my car starting hesitating when the gas pedal was pressed. Car would accelerate very slowly. Took it to the local Ford dealer. They said the turbocharger needed to be replaced. I had to pay $3000 to replace a major engine component that was only 6000 miles over the warranty. I contacted Ford to discuss. Their rep put in a ticket and I was told Ford would look into this. Naturally Ford will not discuss my concern and will not provide some monetary compensation. Now the car is starting to act up again and hesitates when the gas pedal is pressed. In an emergency situation the car must react quickly to driver input. Not happening with this car!
Corrective Action:
At 66,000 miles my car starting hesitating when the gas pedal was pressed. Car would accelerate very slowly. Took it to the local Ford dealer. They said the turbocharger needed to be replaced. I had to pay $3000 to replace a major engine component that was only 6000 miles over the warranty. I contacted Ford to discuss. Their rep put in a ticket and I was told Ford would look into this. Naturally Ford will not discuss my concern and will not provide some monetary compensation. Now the car is starting to act up again and hesitates when the gas pedal is pressed. In an emergency situation the car must react quickly to driver input. Not happening with this car!
Additional Notes:
At 66,000 miles my car starting hesitating when the gas pedal was pressed. Car would accelerate very slowly. Took it to the local Ford dealer. They said the turbocharger needed to be replaced. I had to pay $3000 to replace a major engine component that was only 6000 miles over the warranty. I contacted Ford to discuss. Their rep put in a ticket and I was told Ford would look into this. Naturally Ford will not discuss my concern and will not provide some monetary compensation. Now the car is starting to act up again and hesitates when the gas pedal is pressed. In an emergency situation the car must react quickly to driver input. Not happening with this car!
Mfg Campaign: 11604075
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.
Corrective Action:
We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.
Additional Notes:
We have only had our 2017 Ford escape for less than two years. We are the second owners of the vehicle and have maintained its prestigious service record with none stating that the transmission was or is faulty. Woke up one morning, driving to work and all of a sudden I go to press the gas and it felt like I hit a brick wall. It was the scariest thing! My head almost hit the steering wheel!!! I was NOT expecting that at all! Took it to our mechanic on a trailer and they stated that the transmission did NOT even come up on the diagnostic computer. They informed me that they tested the fluid and that was OK. They called me to come pick it up. I told them there’s no way it’s OK because of what happened. My dad went and picked it up he was only a minute or two down the road and it happened to him . He called our mechanic back, put it back on my dad‘s trailer with help from a friend. Got it back to their service department and again hooked it up to the computer and it did not say the transmission. But with the mechanics expertise, it was the transmission. They also stated that for this particular vehicle you cannot “rebuild the transmission” it is a “throwaway transmission” and you have to buy a whole new one. This is a huge safety concern. Like I mentioned, it felt like hitting a brick wall. It just completely stopped with no indication that there’s even a transmission issue or signal on my dashboard and now this is going to cost about $7000 to replace. We have to get it fixed. When we purchased the vehicle a year and a half ago it was over $20,000. This is a major issue for me and my family because we will not be able to afford this, but this needs to get fixed somehow. If someone in your department can escalate this and give me a call I would greatly appreciate it. We can provide any documentation needed from two different Mechanic shops. The place where we bought it where I get it regularly maintained, and the mechanic that informed us that it is the transmission.
Mfg Campaign: 11604141
Recall Date: Jul 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated while driving. The contact pulled over to check the coolant level and discovered that the coolant reservoir was empty. The vehicle was taken to an independent mechanic, who determined that the engine needed to be replaced. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated while driving. The contact pulled over to check the coolant level and discovered that the coolant reservoir was empty. The vehicle was taken to an independent mechanic, who determined that the engine needed to be replaced. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the engine overheated while driving. The contact pulled over to check the coolant level and discovered that the coolant reservoir was empty. The vehicle was taken to an independent mechanic, who determined that the engine needed to be replaced. The dealer was made aware of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 58,000.
Mfg Campaign: 11603794
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 70 MPH, there was a loud thumping sound coming from underneath the vehicle. The contact stated that the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 70 MPH, there was a loud thumping sound coming from underneath the vehicle. The contact stated that the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 70 MPH, there was a loud thumping sound coming from underneath the vehicle. The contact stated that the vehicle lost motive power and stalled. The vehicle was later towed to the local dealer who diagnosed that the transmission had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 93,000.
Mfg Campaign: 11603799
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 70 MPH, the transmission slipped out of gear. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to respond as needed. The contact stated that the "Service" with an exclamation point warning light was illuminated. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. The contact had taken the vehicle to a local mechanic who flushed and refilled the transmission fluid. The vehicle was repaired. The contact stated that the transmission failure reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 70 MPH, the transmission slipped out of gear. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to respond as needed. The contact stated that the "Service" with an exclamation point warning light was illuminated. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. The contact had taken the vehicle to a local mechanic who flushed and refilled the transmission fluid. The vehicle was repaired. The contact stated that the transmission failure reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 70 MPH, the transmission slipped out of gear. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to respond as needed. The contact stated that the "Service" with an exclamation point warning light was illuminated. The contact stated that the failure was intermittent but became a recurring failure while driving at various speeds. The contact had taken the vehicle to a local mechanic who flushed and refilled the transmission fluid. The vehicle was repaired. The contact stated that the transmission failure reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 154,000.
Mfg Campaign: 11603844
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Approximately six months ago, for few months the vehicle would misfire when trying to accelerate quickly or above 2500 rpms. It randomly went away and I had the car diagnosed, but since it was not having the issue at the time, I was told I would have to wait until it started back up in order to find out what was wrong. 2 months later (7/12/24), when I started the vehicle in the morning, it felt as though it was idling very high and vibrating. There were no signs in the 2 weeks leading up to this happening. The check engine light was also on. We took it to the Ford dealership and found there was coolant leaking into cylinder 4 and I need a new motor. Ford wants to charge me $7000 for a new motor.
Corrective Action:
Approximately six months ago, for few months the vehicle would misfire when trying to accelerate quickly or above 2500 rpms. It randomly went away and I had the car diagnosed, but since it was not having the issue at the time, I was told I would have to wait until it started back up in order to find out what was wrong. 2 months later (7/12/24), when I started the vehicle in the morning, it felt as though it was idling very high and vibrating. There were no signs in the 2 weeks leading up to this happening. The check engine light was also on. We took it to the Ford dealership and found there was coolant leaking into cylinder 4 and I need a new motor. Ford wants to charge me $7000 for a new motor.
Additional Notes:
Approximately six months ago, for few months the vehicle would misfire when trying to accelerate quickly or above 2500 rpms. It randomly went away and I had the car diagnosed, but since it was not having the issue at the time, I was told I would have to wait until it started back up in order to find out what was wrong. 2 months later (7/12/24), when I started the vehicle in the morning, it felt as though it was idling very high and vibrating. There were no signs in the 2 weeks leading up to this happening. The check engine light was also on. We took it to the Ford dealership and found there was coolant leaking into cylinder 4 and I need a new motor. Ford wants to charge me $7000 for a new motor.
Mfg Campaign: 11603845
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated intermittently. The contact stated that the dealer had previously replaced the engine. The vehicle was taken to AutoZone, where error code P0299 was retrieved. The vehicle was then taken to the dealer, but the check engine warning light was no longer illuminated, and no error code was retrieved. The failure recurred. The vehicle was taken back to the dealer, where it was determined that the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated intermittently. The contact stated that the dealer had previously replaced the engine. The vehicle was taken to AutoZone, where error code P0299 was retrieved. The vehicle was then taken to the dealer, but the check engine warning light was no longer illuminated, and no error code was retrieved. The failure recurred. The vehicle was taken back to the dealer, where it was determined that the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated intermittently. The contact stated that the dealer had previously replaced the engine. The vehicle was taken to AutoZone, where error code P0299 was retrieved. The vehicle was then taken to the dealer, but the check engine warning light was no longer illuminated, and no error code was retrieved. The failure recurred. The vehicle was taken back to the dealer, where it was determined that the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 96,000.
Mfg Campaign: 11603851
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Diagnosis-Coolant intrusion into number 2 cylinder. check engine code misfire #2 cylinder causing engine to overheat and vibration with loss of power. Pulled over and let vehicle cool down and took it in for service. I’m told a new engine is needed. I am also told by Ford my VIN is not included on their list of vehicles having same problem. I called Ford and apparently today is 17 days past campaign date to get immediate review. Ford customer care says Management will review but unable to say when. We really liked our Escape and hope Ford will come through with a good resolution timely.
Corrective Action:
Diagnosis-Coolant intrusion into number 2 cylinder. check engine code misfire #2 cylinder causing engine to overheat and vibration with loss of power. Pulled over and let vehicle cool down and took it in for service. I’m told a new engine is needed. I am also told by Ford my VIN is not included on their list of vehicles having same problem. I called Ford and apparently today is 17 days past campaign date to get immediate review. Ford customer care says Management will review but unable to say when. We really liked our Escape and hope Ford will come through with a good resolution timely.
Additional Notes:
Diagnosis-Coolant intrusion into number 2 cylinder. check engine code misfire #2 cylinder causing engine to overheat and vibration with loss of power. Pulled over and let vehicle cool down and took it in for service. I’m told a new engine is needed. I am also told by Ford my VIN is not included on their list of vehicles having same problem. I called Ford and apparently today is 17 days past campaign date to get immediate review. Ford customer care says Management will review but unable to say when. We really liked our Escape and hope Ford will come through with a good resolution timely.
Mfg Campaign: 11603864
Recall Date: Jul 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate above 2,000 RPM intermittently. While driving approximately 40 MPH or exceeding 40 MPH, the vehicle was shaking and hesitating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed and it was determined that the vehicle had experienced spark plug and cylinder failure. The spark plugs and the ignition coils were replaced; however, the failure persisted. The vehicle was taken to another certified mechanic, and it was determined that the engine block was fractured, allowing coolant to leak into several cylinders, causing the engine to misfire. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacture referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,455.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate above 2,000 RPM intermittently. While driving approximately 40 MPH or exceeding 40 MPH, the vehicle was shaking and hesitating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed and it was determined that the vehicle had experienced spark plug and cylinder failure. The spark plugs and the ignition coils were replaced; however, the failure persisted. The vehicle was taken to another certified mechanic, and it was determined that the engine block was fractured, allowing coolant to leak into several cylinders, causing the engine to misfire. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacture referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,455.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate above 2,000 RPM intermittently. While driving approximately 40 MPH or exceeding 40 MPH, the vehicle was shaking and hesitating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed and it was determined that the vehicle had experienced spark plug and cylinder failure. The spark plugs and the ignition coils were replaced; however, the failure persisted. The vehicle was taken to another certified mechanic, and it was determined that the engine block was fractured, allowing coolant to leak into several cylinders, causing the engine to misfire. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacture referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,455.
Mfg Campaign: 11603327
Recall Date: Jul 19, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury