Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape Titanium with 2.0 engine and 61,000 miles. Just had to replace the whole engine due to coolant leaks from engine block cracks. Extremely heavy smoking and very rough idling and driving. Will be picking up repaired vehicle tomorrow (12/10/24) after it being in garage for over a week. Estimated bill is ~$7,000.
Corrective Action:
2017 Ford Escape Titanium with 2.0 engine and 61,000 miles. Just had to replace the whole engine due to coolant leaks from engine block cracks. Extremely heavy smoking and very rough idling and driving. Will be picking up repaired vehicle tomorrow (12/10/24) after it being in garage for over a week. Estimated bill is ~$7,000.
Additional Notes:
2017 Ford Escape Titanium with 2.0 engine and 61,000 miles. Just had to replace the whole engine due to coolant leaks from engine block cracks. Extremely heavy smoking and very rough idling and driving. Will be picking up repaired vehicle tomorrow (12/10/24) after it being in garage for over a week. Estimated bill is ~$7,000.
Mfg Campaign: 11629659
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car had error code P0301. Took car to Ford dealer and was told there is a known defect with the 2.0 liter Ecoboost engine, (Ford TSB 22-2229) regarding coolant leak into the engine cylinders. There is no fix, and Ford recommends replacing the entire engine at a cost of over $8,000. I have called Ford customer support, there is no recall and they are unwilling to do anything to assist with this problem.
Corrective Action:
Car had error code P0301. Took car to Ford dealer and was told there is a known defect with the 2.0 liter Ecoboost engine, (Ford TSB 22-2229) regarding coolant leak into the engine cylinders. There is no fix, and Ford recommends replacing the entire engine at a cost of over $8,000. I have called Ford customer support, there is no recall and they are unwilling to do anything to assist with this problem.
Additional Notes:
Car had error code P0301. Took car to Ford dealer and was told there is a known defect with the 2.0 liter Ecoboost engine, (Ford TSB 22-2229) regarding coolant leak into the engine cylinders. There is no fix, and Ford recommends replacing the entire engine at a cost of over $8,000. I have called Ford customer support, there is no recall and they are unwilling to do anything to assist with this problem.
Mfg Campaign: 11629679
Recall Date: Dec 9, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Corrective Action:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Additional Notes:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Mfg Campaign: 11629511
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Corrective Action:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Additional Notes:
-PURGE VALVE SOLENOID REPLACED TWICE FOR EVAP SYSTEN, CODE 1450 OCCURED 01/05/2021 & 05/14/2021 AND -LEAK IN RADIATOR, UNKNOWN IF BLOWN GASKET. RECEIVED MESSAGE “HIGH ENGINE TEMPERATURE STOP SAFELY” WITH ZERO RADIATOR FLUED IN TANK OCCURED 11/2/202. THIS HAS NOT BEEN REPAIRED BUT I HAVE BEEN AWARE OF CLASS ACTION LAW SUIT RELATED TO THIS ISSUE.
Mfg Campaign: 11629511
Recall Date: Dec 8, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In October, 2023 and issue with car just shutting off (no warning) in middle of road. Garage said possibly a thropple. After that nothing. October 2024 car shutting off again in middle of road . Garage can not find the problem. Meter just goes wacky. Please check in to this. Awaiting your reply.
Corrective Action:
In October, 2023 and issue with car just shutting off (no warning) in middle of road. Garage said possibly a thropple. After that nothing. October 2024 car shutting off again in middle of road . Garage can not find the problem. Meter just goes wacky. Please check in to this. Awaiting your reply.
Additional Notes:
In October, 2023 and issue with car just shutting off (no warning) in middle of road. Garage said possibly a thropple. After that nothing. October 2024 car shutting off again in middle of road . Garage can not find the problem. Meter just goes wacky. Please check in to this. Awaiting your reply.
Mfg Campaign: 11629302
Recall Date: Dec 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
UNKOWN Was Driving my sons car to dealership, because there was an oil leak and transmission fluid leak. I checked the levels before i left and made sure everything was up to the required levels. After leaving it, I got a call a few days later and they told me they were surprised the car didn't catch on fire due to how bad the issue was. The dealership called in the warranty claim to car shield which I have a contract with and they told me it was denied because there was a technical service bulletin number 22-2229 released on June 9'th 2022 stating the following "Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." Carshield told me the reason there wasn't a recall about this was because there are no safety concerns with this type of issue, but as I was told by the dealership they were surprised my car didn't explode as I was driving it there, I thought I should make you aware of this before a serious accident really does happen to someone. I feel there should be a recall out on this vehicle to address the issue before someone does get hurt. I am not happy with Carshield obviously, because they denied my claim for something I feel should be covered, but I feel this is a serious safety concern for individuals trying this type of vehicle. Thank you
Corrective Action:
UNKOWN Was Driving my sons car to dealership, because there was an oil leak and transmission fluid leak. I checked the levels before i left and made sure everything was up to the required levels. After leaving it, I got a call a few days later and they told me they were surprised the car didn't catch on fire due to how bad the issue was. The dealership called in the warranty claim to car shield which I have a contract with and they told me it was denied because there was a technical service bulletin number 22-2229 released on June 9'th 2022 stating the following "Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." Carshield told me the reason there wasn't a recall about this was because there are no safety concerns with this type of issue, but as I was told by the dealership they were surprised my car didn't explode as I was driving it there, I thought I should make you aware of this before a serious accident really does happen to someone. I feel there should be a recall out on this vehicle to address the issue before someone does get hurt. I am not happy with Carshield obviously, because they denied my claim for something I feel should be covered, but I feel this is a serious safety concern for individuals trying this type of vehicle. Thank you
Additional Notes:
UNKOWN Was Driving my sons car to dealership, because there was an oil leak and transmission fluid leak. I checked the levels before i left and made sure everything was up to the required levels. After leaving it, I got a call a few days later and they told me they were surprised the car didn't catch on fire due to how bad the issue was. The dealership called in the warranty claim to car shield which I have a contract with and they told me it was denied because there was a technical service bulletin number 22-2229 released on June 9'th 2022 stating the following "Summary This article supersedes TSB 22-2133 to update the Parts List. Issue: Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly." Carshield told me the reason there wasn't a recall about this was because there are no safety concerns with this type of issue, but as I was told by the dealership they were surprised my car didn't explode as I was driving it there, I thought I should make you aware of this before a serious accident really does happen to someone. I feel there should be a recall out on this vehicle to address the issue before someone does get hurt. I am not happy with Carshield obviously, because they denied my claim for something I feel should be covered, but I feel this is a serious safety concern for individuals trying this type of vehicle. Thank you
Mfg Campaign: 11629319
Recall Date: Dec 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the coolant level was low. The contact stated that occasionally when the vehicle was started, there was white smoke coming from the exhaust. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that in 2022, the vehicle was repaired under the Customer Satisfaction Program: 19B37. The manufacturer was made aware of the failure but provided no assistance. The contact had researched Customer Satisfaction Program: 21N12; however, the contact was informed that the vehicle was not covered under the program. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the coolant level was low. The contact stated that occasionally when the vehicle was started, there was white smoke coming from the exhaust. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that in 2022, the vehicle was repaired under the Customer Satisfaction Program: 19B37. The manufacturer was made aware of the failure but provided no assistance. The contact had researched Customer Satisfaction Program: 21N12; however, the contact was informed that the vehicle was not covered under the program. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust. In addition, the contact stated that the coolant level was low. The contact stated that occasionally when the vehicle was started, there was white smoke coming from the exhaust. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that in 2022, the vehicle was repaired under the Customer Satisfaction Program: 19B37. The manufacturer was made aware of the failure but provided no assistance. The contact had researched Customer Satisfaction Program: 21N12; however, the contact was informed that the vehicle was not covered under the program. The failure mileage was approximately 72,000.
Mfg Campaign: 11629334
Recall Date: Dec 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our 2017 ford escape is experiencing an engine coolant intrusion and causing issues with vehicles handling a performance. Our vehicle is well maintained and only 72000 miles on it. This is a known issues with the eco boost engine and is currently a class action lawsuit against ford for other vehicles with a different VIN than the one we own. Our vehicle is meeting all the requirements but is not covered.
Corrective Action:
Our 2017 ford escape is experiencing an engine coolant intrusion and causing issues with vehicles handling a performance. Our vehicle is well maintained and only 72000 miles on it. This is a known issues with the eco boost engine and is currently a class action lawsuit against ford for other vehicles with a different VIN than the one we own. Our vehicle is meeting all the requirements but is not covered.
Additional Notes:
Our 2017 ford escape is experiencing an engine coolant intrusion and causing issues with vehicles handling a performance. Our vehicle is well maintained and only 72000 miles on it. This is a known issues with the eco boost engine and is currently a class action lawsuit against ford for other vehicles with a different VIN than the one we own. Our vehicle is meeting all the requirements but is not covered.
Mfg Campaign: 11628746
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that there was white smoke coming from the exhaust pipe at start-up. The contact stated that the check engine and "Vehicle Overheating" messages were displayed. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that there was white smoke coming from the exhaust pipe at start-up. The contact stated that the check engine and "Vehicle Overheating" messages were displayed. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that there was white smoke coming from the exhaust pipe at start-up. The contact stated that the check engine and "Vehicle Overheating" messages were displayed. Due to the failure, the vehicle was towed to a dealer where a diagnostic test was performed. The contact was informed that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.
Mfg Campaign: 11628756
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the engine, causing head gasket failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for additional assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,898. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the engine, causing head gasket failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for additional assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,898. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into the engine, causing head gasket failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted and referred the contact to the manufacturer for additional assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 68,898. The VIN was not available.
Mfg Campaign: 11628819
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle had coolant intrusion in the engine causing irreversible engine damage as diagnosed by a Ford dealership's service department. Apparently this is a well known issue on these Escapes. Ford states that although there are some recalls on this vehicle for this issue, they are only covering certain VINs. I was advised by others to submit my information here in hope of Ford expanding coverage for this faulty engine. We are left with a paperweight as a result of faulty engineering and pitiful customer service.
Corrective Action:
Vehicle had coolant intrusion in the engine causing irreversible engine damage as diagnosed by a Ford dealership's service department. Apparently this is a well known issue on these Escapes. Ford states that although there are some recalls on this vehicle for this issue, they are only covering certain VINs. I was advised by others to submit my information here in hope of Ford expanding coverage for this faulty engine. We are left with a paperweight as a result of faulty engineering and pitiful customer service.
Additional Notes:
Vehicle had coolant intrusion in the engine causing irreversible engine damage as diagnosed by a Ford dealership's service department. Apparently this is a well known issue on these Escapes. Ford states that although there are some recalls on this vehicle for this issue, they are only covering certain VINs. I was advised by others to submit my information here in hope of Ford expanding coverage for this faulty engine. We are left with a paperweight as a result of faulty engineering and pitiful customer service.
Mfg Campaign: 11628832
Recall Date: Dec 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine, and several other unknown warning lights illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the engine had seized due to coolant intrusion and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine, and several other unknown warning lights illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the engine had seized due to coolant intrusion and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the check engine, and several other unknown warning lights illuminated. The vehicle was steered to the side of the road and turned off. The vehicle was towed to a dealer where it was diagnosed and determined that the engine had seized due to coolant intrusion and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.
Mfg Campaign: 11628546
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the steering wheel became stiff and failed to turn to right while attempting to enter a McDonald's parking lot. The message "Steering Assistance Fault Failure - Service Required" was displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed that the power steering had failed and that the steering gear needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign Number; however, the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the steering wheel became stiff and failed to turn to right while attempting to enter a McDonald's parking lot. The message "Steering Assistance Fault Failure - Service Required" was displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed that the power steering had failed and that the steering gear needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign Number; however, the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the steering wheel became stiff and failed to turn to right while attempting to enter a McDonald's parking lot. The message "Steering Assistance Fault Failure - Service Required" was displayed on the instrument panel. The vehicle was towed to a local dealer where it was diagnosed that the power steering had failed and that the steering gear needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to an unidentified NHTSA Campaign Number; however, the VIN was not under recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
Mfg Campaign: 11628547
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns 2017 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while starting the vehicle and while driving. Additionally, the contact stated that the engine was running rough, and the vehicle almost stalled while driving. The vehicle was taken to an independent mechanic, where the coolant hoses, the radiator cap, the spark plugs, the ignition coils, and other unknown parts were replaced; however, the failure persisted. The contact stated that while at a complete stop, the engine was running rough and the vehicle almost stalled. The contact stated that upon depressing the brake pedal and the accelerator pedal simultaneously, the contact was able to continue driving; however, the failure recurred and the vehicle almost stalled while decelerating. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 185,000.
Corrective Action:
The contact owns 2017 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while starting the vehicle and while driving. Additionally, the contact stated that the engine was running rough, and the vehicle almost stalled while driving. The vehicle was taken to an independent mechanic, where the coolant hoses, the radiator cap, the spark plugs, the ignition coils, and other unknown parts were replaced; however, the failure persisted. The contact stated that while at a complete stop, the engine was running rough and the vehicle almost stalled. The contact stated that upon depressing the brake pedal and the accelerator pedal simultaneously, the contact was able to continue driving; however, the failure recurred and the vehicle almost stalled while decelerating. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 185,000.
Additional Notes:
The contact owns 2017 Ford Escape. The contact stated that the vehicle was experiencing excessive coolant consumption, and there was white smoke coming out of the exhaust pipe while starting the vehicle and while driving. Additionally, the contact stated that the engine was running rough, and the vehicle almost stalled while driving. The vehicle was taken to an independent mechanic, where the coolant hoses, the radiator cap, the spark plugs, the ignition coils, and other unknown parts were replaced; however, the failure persisted. The contact stated that while at a complete stop, the engine was running rough and the vehicle almost stalled. The contact stated that upon depressing the brake pedal and the accelerator pedal simultaneously, the contact was able to continue driving; however, the failure recurred and the vehicle almost stalled while decelerating. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12. The failure mileage was approximately 185,000.
Mfg Campaign: 11628610
Recall Date: Dec 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
An internal coolant leak has caused the engine to fail and the dealer is quoting nearly $7,000 for a new front block. A quick Google search indicates this is a known and common problem with this model/year Escape. This vehicle has less than 40,000 miles on it but Ford is not willing to assume any responsibility. Based on our experience and the well-documented issues online, we believe the manufacturer should be required to implement a recall and cover repair costs for this issue.
Corrective Action:
An internal coolant leak has caused the engine to fail and the dealer is quoting nearly $7,000 for a new front block. A quick Google search indicates this is a known and common problem with this model/year Escape. This vehicle has less than 40,000 miles on it but Ford is not willing to assume any responsibility. Based on our experience and the well-documented issues online, we believe the manufacturer should be required to implement a recall and cover repair costs for this issue.
Additional Notes:
An internal coolant leak has caused the engine to fail and the dealer is quoting nearly $7,000 for a new front block. A quick Google search indicates this is a known and common problem with this model/year Escape. This vehicle has less than 40,000 miles on it but Ford is not willing to assume any responsibility. Based on our experience and the well-documented issues online, we believe the manufacturer should be required to implement a recall and cover repair costs for this issue.
Mfg Campaign: 11628249
Recall Date: Dec 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine service lights on and overheated. Replaced fan clutch, but same issue a week later. Repair shop stated coolant leaked into cylinder, needs engine replaced. I see online that others have had the same issue with 2017 Ford Escapes. I checked with Ford, they said to reach out to you for financial assistance as a safety issue since it is a known issue. Also seen a Ford technical bulletin 19-2139 dated November 21, 2019 for the issue.
Corrective Action:
Engine service lights on and overheated. Replaced fan clutch, but same issue a week later. Repair shop stated coolant leaked into cylinder, needs engine replaced. I see online that others have had the same issue with 2017 Ford Escapes. I checked with Ford, they said to reach out to you for financial assistance as a safety issue since it is a known issue. Also seen a Ford technical bulletin 19-2139 dated November 21, 2019 for the issue.
Additional Notes:
Engine service lights on and overheated. Replaced fan clutch, but same issue a week later. Repair shop stated coolant leaked into cylinder, needs engine replaced. I see online that others have had the same issue with 2017 Ford Escapes. I checked with Ford, they said to reach out to you for financial assistance as a safety issue since it is a known issue. Also seen a Ford technical bulletin 19-2139 dated November 21, 2019 for the issue.
Mfg Campaign: 11628424
Recall Date: Dec 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There was a coolant leak in to the engine that caused a head gasket issue. When we got the headgasket replaced, a month and a half later the same issue came back but this time it caused a crack in the engine block and we're now being told we need a new engine. The car only has 83000 miles on it.
Corrective Action:
There was a coolant leak in to the engine that caused a head gasket issue. When we got the headgasket replaced, a month and a half later the same issue came back but this time it caused a crack in the engine block and we're now being told we need a new engine. The car only has 83000 miles on it.
Additional Notes:
There was a coolant leak in to the engine that caused a head gasket issue. When we got the headgasket replaced, a month and a half later the same issue came back but this time it caused a crack in the engine block and we're now being told we need a new engine. The car only has 83000 miles on it.
Mfg Campaign: 11628445
Recall Date: Dec 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Escape with 66,000 miles, garage kept, well maintained. My steering wheel started to shake when shifting from park to drive but after idling for 30 seconds in park it was perfectly fine. Check engine light comes on, take it to a Ford dealer and they tell me the engine has a small coolant leak and the shaking was because the coolant was soaking a spark plug and it was burning it off. They told me the only repair they could do was replacing the engine for $10,000 or I could trade it/sell it to them and get $2,500 for it. And it is not covered by warranty and not recalled, but a known issue in these models/years. In this day and age a car should last more than 7 years and I’m not sure I understand if it’s a known issue why it isn’t recalled. Now I’m expected to pay out for something that was an engine defect and nothing I did/created as the driver. We are taking the $2,500 and never buying a Ford again.
Corrective Action:
2017 Ford Escape with 66,000 miles, garage kept, well maintained. My steering wheel started to shake when shifting from park to drive but after idling for 30 seconds in park it was perfectly fine. Check engine light comes on, take it to a Ford dealer and they tell me the engine has a small coolant leak and the shaking was because the coolant was soaking a spark plug and it was burning it off. They told me the only repair they could do was replacing the engine for $10,000 or I could trade it/sell it to them and get $2,500 for it. And it is not covered by warranty and not recalled, but a known issue in these models/years. In this day and age a car should last more than 7 years and I’m not sure I understand if it’s a known issue why it isn’t recalled. Now I’m expected to pay out for something that was an engine defect and nothing I did/created as the driver. We are taking the $2,500 and never buying a Ford again.
Additional Notes:
2017 Ford Escape with 66,000 miles, garage kept, well maintained. My steering wheel started to shake when shifting from park to drive but after idling for 30 seconds in park it was perfectly fine. Check engine light comes on, take it to a Ford dealer and they tell me the engine has a small coolant leak and the shaking was because the coolant was soaking a spark plug and it was burning it off. They told me the only repair they could do was replacing the engine for $10,000 or I could trade it/sell it to them and get $2,500 for it. And it is not covered by warranty and not recalled, but a known issue in these models/years. In this day and age a car should last more than 7 years and I’m not sure I understand if it’s a known issue why it isn’t recalled. Now I’m expected to pay out for something that was an engine defect and nothing I did/created as the driver. We are taking the $2,500 and never buying a Ford again.
Mfg Campaign: 11628192
Recall Date: Dec 1, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On start-up the check engine light came on and the vehicle will vibrate at lower speeds, such as within a neighborhood. When going faster, it seems like it would act more normal. Took it into the dealer on 11/18/24. Dealer points out that this engine has a common known problem. Same applies to the year/make/model/engine which is on recall for coolant intrusion cylinder 3. However, my vin does not show this recall. The fix would be TSB 22-2229.
Corrective Action:
On start-up the check engine light came on and the vehicle will vibrate at lower speeds, such as within a neighborhood. When going faster, it seems like it would act more normal. Took it into the dealer on 11/18/24. Dealer points out that this engine has a common known problem. Same applies to the year/make/model/engine which is on recall for coolant intrusion cylinder 3. However, my vin does not show this recall. The fix would be TSB 22-2229.
Additional Notes:
On start-up the check engine light came on and the vehicle will vibrate at lower speeds, such as within a neighborhood. When going faster, it seems like it would act more normal. Took it into the dealer on 11/18/24. Dealer points out that this engine has a common known problem. Same applies to the year/make/model/engine which is on recall for coolant intrusion cylinder 3. However, my vin does not show this recall. The fix would be TSB 22-2229.
Mfg Campaign: 11628029
Recall Date: Nov 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine Failure on the 2.0 Ecoboost Engine. Vehicle only had 57,000 miles on it, but the warranty was not honored since it was past the 5 years, but it was less miles than the 60K warranty. I see that this is a recurring problem and I wanted to add my vehicle to the list of complaints. This vehicle should have been part of a recall.
Corrective Action:
Engine Failure on the 2.0 Ecoboost Engine. Vehicle only had 57,000 miles on it, but the warranty was not honored since it was past the 5 years, but it was less miles than the 60K warranty. I see that this is a recurring problem and I wanted to add my vehicle to the list of complaints. This vehicle should have been part of a recall.
Additional Notes:
Engine Failure on the 2.0 Ecoboost Engine. Vehicle only had 57,000 miles on it, but the warranty was not honored since it was past the 5 years, but it was less miles than the 60K warranty. I see that this is a recurring problem and I wanted to add my vehicle to the list of complaints. This vehicle should have been part of a recall.
Mfg Campaign: 11627918
Recall Date: Nov 29, 2024
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