Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have owned the car for 2 years. Routine maintenance performed. Around the end of March 2025, beginning of April 2025 the check engine sensor came on. I brought it to a shop, Pep Boys. They called within the hour to tell me the head gasket was shot due to coolant getting in the engine. I have about 80,000 miles on the car.
Corrective Action:
I have owned the car for 2 years. Routine maintenance performed. Around the end of March 2025, beginning of April 2025 the check engine sensor came on. I brought it to a shop, Pep Boys. They called within the hour to tell me the head gasket was shot due to coolant getting in the engine. I have about 80,000 miles on the car.
Additional Notes:
I have owned the car for 2 years. Routine maintenance performed. Around the end of March 2025, beginning of April 2025 the check engine sensor came on. I brought it to a shop, Pep Boys. They called within the hour to tell me the head gasket was shot due to coolant getting in the engine. I have about 80,000 miles on the car.
Mfg Campaign: 11654798
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart, but the failure persisted. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that there was coolant intrusion into several cylinders, resulting in the engine being damaged. The contact was advised to discontinue driving the vehicle until the vehicle was repaired. The vehicle was not yet repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.
Mfg Campaign: 11654824
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Mfg Campaign: 11654847
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 70 MPH, the vehicle hesitated, stalled, and was shaking and vibrating abnormally. The contact pulled over to the right side of the road and waited for towing assistance. The vehicle was towed to an independent mechanic, where it was diagnosed with a misfire and coolant intrusion in cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The contact related the failure to Customer Satisfaction Program: 19B37 (Engine - Powertrain Control Module Reprogramming); however, the VIN was not included in the Customer Satisfaction Program. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 83,000.
Mfg Campaign: 11654847
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the heater became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that coolant needed to be added to the coolant reservoir. The vehicle was repaired; however, the failure recurred. The contact stated that the heater then became inoperable. The vehicle was taken back to the same local dealer, where it was diagnosed that there was coolant inside the engine. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the engine. The manufacturer was not contacted. The failure mileage was approximately 64,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the heater became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that coolant needed to be added to the coolant reservoir. The vehicle was repaired; however, the failure recurred. The contact stated that the heater then became inoperable. The vehicle was taken back to the same local dealer, where it was diagnosed that there was coolant inside the engine. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the engine. The manufacturer was not contacted. The failure mileage was approximately 64,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the heater became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that coolant needed to be added to the coolant reservoir. The vehicle was repaired; however, the failure recurred. The contact stated that the heater then became inoperable. The vehicle was taken back to the same local dealer, where it was diagnosed that there was coolant inside the engine. The vehicle was not repaired. The vehicle was taken to an independent mechanic who replaced the engine. The manufacturer was not contacted. The failure mileage was approximately 64,000.
Mfg Campaign: 11654428
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Blown Head. Is available for inspection. Check engine light came on and private mechanic noted cylinder 2 issue. Shortly thereafter car seized.
Corrective Action:
Blown Head. Is available for inspection. Check engine light came on and private mechanic noted cylinder 2 issue. Shortly thereafter car seized.
Additional Notes:
Blown Head. Is available for inspection. Check engine light came on and private mechanic noted cylinder 2 issue. Shortly thereafter car seized.
Mfg Campaign: 11654545
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I’m reporting a safety concern related to engine failure in my 2017 Ford Escape SE. My vehicle is showing signs of coolant intrusion, including white smoke from the exhaust, a sweet chemical smell, and rapid coolant loss with no external leaks. A diagnostic tool confirmed a possible blown head gasket. This exact model is already known for engine issues, and I confirmed that Customer Satisfaction Program 19B37 was completed in 2020 to prevent this—but the issue has returned. I drive this vehicle daily with my two young children, including a baby. If the engine were to overheat or fail suddenly while driving, it could put us in serious danger. There are also known risks of engine fires from this defect, which is terrifying for a parent. The dealership says they can’t help, and Ford cannot offer assistance. I am asking NHTSA to investigate this further, as it is clearly a recurring and unsafe condition affecting many 2017 Ford Escape owners.
Corrective Action:
I’m reporting a safety concern related to engine failure in my 2017 Ford Escape SE. My vehicle is showing signs of coolant intrusion, including white smoke from the exhaust, a sweet chemical smell, and rapid coolant loss with no external leaks. A diagnostic tool confirmed a possible blown head gasket. This exact model is already known for engine issues, and I confirmed that Customer Satisfaction Program 19B37 was completed in 2020 to prevent this—but the issue has returned. I drive this vehicle daily with my two young children, including a baby. If the engine were to overheat or fail suddenly while driving, it could put us in serious danger. There are also known risks of engine fires from this defect, which is terrifying for a parent. The dealership says they can’t help, and Ford cannot offer assistance. I am asking NHTSA to investigate this further, as it is clearly a recurring and unsafe condition affecting many 2017 Ford Escape owners.
Additional Notes:
I’m reporting a safety concern related to engine failure in my 2017 Ford Escape SE. My vehicle is showing signs of coolant intrusion, including white smoke from the exhaust, a sweet chemical smell, and rapid coolant loss with no external leaks. A diagnostic tool confirmed a possible blown head gasket. This exact model is already known for engine issues, and I confirmed that Customer Satisfaction Program 19B37 was completed in 2020 to prevent this—but the issue has returned. I drive this vehicle daily with my two young children, including a baby. If the engine were to overheat or fail suddenly while driving, it could put us in serious danger. There are also known risks of engine fires from this defect, which is terrifying for a parent. The dealership says they can’t help, and Ford cannot offer assistance. I am asking NHTSA to investigate this further, as it is clearly a recurring and unsafe condition affecting many 2017 Ford Escape owners.
Mfg Campaign: 11654622
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 65-70 MPH, the vehicle unintendedly decelerated to 40 MPH and shuddered violently. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence. The vehicle was diagnosed by an independent mechanic, who determined that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 65-70 MPH, the vehicle unintendedly decelerated to 40 MPH and shuddered violently. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence. The vehicle was diagnosed by an independent mechanic, who determined that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 65-70 MPH, the vehicle unintendedly decelerated to 40 MPH and shuddered violently. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the contact's residence. The vehicle was diagnosed by an independent mechanic, who determined that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. No further information was available. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 76,000.
Mfg Campaign: 11654054
Recall Date: Apr 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaks into engine cylinders
Corrective Action:
Coolant leaks into engine cylinders
Additional Notes:
Coolant leaks into engine cylinders
Mfg Campaign: 11654217
Recall Date: Apr 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump bearing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 35,000.
Mfg Campaign: 11653874
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 90,826.
Corrective Action:
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 90,826.
Additional Notes:
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHSTA Hotline to report the failure. The failure mileage was approximately 90,826.
Mfg Campaign: 11653894
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 60 MPH and while depressing the accelerator pedal, the vehicle hesitated while responding. The powertrain malfunction warning light was illuminated. The contact pulled over to the right of the road and left the vehicle unoccupied for several days. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer transferred the contact to NHTSA Hotline to report the failure. The approximate failure mileage was 140,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 60 MPH and while depressing the accelerator pedal, the vehicle hesitated while responding. The powertrain malfunction warning light was illuminated. The contact pulled over to the right of the road and left the vehicle unoccupied for several days. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer transferred the contact to NHTSA Hotline to report the failure. The approximate failure mileage was 140,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 60 MPH and while depressing the accelerator pedal, the vehicle hesitated while responding. The powertrain malfunction warning light was illuminated. The contact pulled over to the right of the road and left the vehicle unoccupied for several days. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The manufacturer transferred the contact to NHTSA Hotline to report the failure. The approximate failure mileage was 140,000.
Mfg Campaign: 11653945
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak. Originally had my transmission rebuilt in January 2025. My coolant overflow was completely empty, and upon filling it to the max, the next day it was below the minimum line on the overflow. I filled my coolant overflow on 3/23/25, and now it's completely bone dry again.
Corrective Action:
Coolant leak. Originally had my transmission rebuilt in January 2025. My coolant overflow was completely empty, and upon filling it to the max, the next day it was below the minimum line on the overflow. I filled my coolant overflow on 3/23/25, and now it's completely bone dry again.
Additional Notes:
Coolant leak. Originally had my transmission rebuilt in January 2025. My coolant overflow was completely empty, and upon filling it to the max, the next day it was below the minimum line on the overflow. I filled my coolant overflow on 3/23/25, and now it's completely bone dry again.
Mfg Campaign: 11653957
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A very known issue of coolant intrusion to 2.0L ecoboost engine. Ford even admits they know and have redesigned replacement engines, but has consumers pay over 8K to put redesigned engine in! Absurd! Engine can lock/seize at anytime. Which can ultimately cause death by wreck if car quits unexpectedly on the road! My 2017 Ford Escape 2.0l ecoboost engine was confirmed today to have coolant intrusion. These cars keep being resold and becoming new owners headache while the dealer KNOWS! THIS SHOULD BE RECALLLED!! If Hyundai can stand by a faulty engine and fix their faulty engine, Ford should too!!
Corrective Action:
A very known issue of coolant intrusion to 2.0L ecoboost engine. Ford even admits they know and have redesigned replacement engines, but has consumers pay over 8K to put redesigned engine in! Absurd! Engine can lock/seize at anytime. Which can ultimately cause death by wreck if car quits unexpectedly on the road! My 2017 Ford Escape 2.0l ecoboost engine was confirmed today to have coolant intrusion. These cars keep being resold and becoming new owners headache while the dealer KNOWS! THIS SHOULD BE RECALLLED!! If Hyundai can stand by a faulty engine and fix their faulty engine, Ford should too!!
Additional Notes:
A very known issue of coolant intrusion to 2.0L ecoboost engine. Ford even admits they know and have redesigned replacement engines, but has consumers pay over 8K to put redesigned engine in! Absurd! Engine can lock/seize at anytime. Which can ultimately cause death by wreck if car quits unexpectedly on the road! My 2017 Ford Escape 2.0l ecoboost engine was confirmed today to have coolant intrusion. These cars keep being resold and becoming new owners headache while the dealer KNOWS! THIS SHOULD BE RECALLLED!! If Hyundai can stand by a faulty engine and fix their faulty engine, Ford should too!!
Mfg Campaign: 11653996
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed. The mechanic contacted a dealer for further assistance. The dealer confirmed that there was a known issue with the engine failure in similar vehicles. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed. The mechanic contacted a dealer for further assistance. The dealer confirmed that there was a known issue with the engine failure in similar vehicles. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a misfire coming from the engine with the check engine warning light illuminated. The vehicle was taken to an independent mechanic however, the vehicle was not diagnosed. The mechanic contacted a dealer for further assistance. The dealer confirmed that there was a known issue with the engine failure in similar vehicles. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 60,000.
Mfg Campaign: 11653755
Recall Date: Apr 9, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the engine overheated while driving at various speeds and was consuming an excessive amount of coolant. The contact stated that while driving 65 MPH, the check engine warning light was illuminated. The vehicle was taken to Weed Family Automotive, where it was diagnosed and determined that a head gasket failure had caused coolant to leak into the engine, causing a misfire while driving. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the cost of the repair would be a significant amount. The manufacturer was not notified of the failure. The failure mileage was approximately 90,274.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the engine overheated while driving at various speeds and was consuming an excessive amount of coolant. The contact stated that while driving 65 MPH, the check engine warning light was illuminated. The vehicle was taken to Weed Family Automotive, where it was diagnosed and determined that a head gasket failure had caused coolant to leak into the engine, causing a misfire while driving. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the cost of the repair would be a significant amount. The manufacturer was not notified of the failure. The failure mileage was approximately 90,274.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the engine overheated while driving at various speeds and was consuming an excessive amount of coolant. The contact stated that while driving 65 MPH, the check engine warning light was illuminated. The vehicle was taken to Weed Family Automotive, where it was diagnosed and determined that a head gasket failure had caused coolant to leak into the engine, causing a misfire while driving. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the cost of the repair would be a significant amount. The manufacturer was not notified of the failure. The failure mileage was approximately 90,274.
Mfg Campaign: 11653416
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon attempting to accelerate from a stoplight, the transmission failed to shift into gear, and the contact was forced to pull over onto the side of the road. There were no warning lights illuminated; however, the message "Transmission Fault - Please see Service Center" was displayed. The vehicle was towed to a local independent mechanic to be diagnosed and the contact was informed that the transmission was faulty and needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon attempting to accelerate from a stoplight, the transmission failed to shift into gear, and the contact was forced to pull over onto the side of the road. There were no warning lights illuminated; however, the message "Transmission Fault - Please see Service Center" was displayed. The vehicle was towed to a local independent mechanic to be diagnosed and the contact was informed that the transmission was faulty and needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon attempting to accelerate from a stoplight, the transmission failed to shift into gear, and the contact was forced to pull over onto the side of the road. There were no warning lights illuminated; however, the message "Transmission Fault - Please see Service Center" was displayed. The vehicle was towed to a local independent mechanic to be diagnosed and the contact was informed that the transmission was faulty and needed to be rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.
Mfg Campaign: 11653508
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaks into the engine and it shuts down. Happened 3 times. We repaired not knowing it was same issues and now it broke down again on the highway. Now the mechanic says "you need a new engine". Perfect service records.
Corrective Action:
Engine coolant leaks into the engine and it shuts down. Happened 3 times. We repaired not knowing it was same issues and now it broke down again on the highway. Now the mechanic says "you need a new engine". Perfect service records.
Additional Notes:
Engine coolant leaks into the engine and it shuts down. Happened 3 times. We repaired not knowing it was same issues and now it broke down again on the highway. Now the mechanic says "you need a new engine". Perfect service records.
Mfg Campaign: 11653539
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I purchased this vehicle very recently, and it has only 46,620 miles on it. However, the engine completely failed. I had it inspected by a licensed mechanic, and the diagnosis showed serious internal engine failure, including no compression and a blown head gasket. The repair estimate is over $6,000. I contacted Ford Customer Service, but they said they cannot provide any help at this time. The dealership I bought it from also refused to take responsibility. This has caused me significant financial and emotional stress. I would like to formally report this issue, and ask NHTSA to investigate whether this is a common defect in 2017 Ford Escapes with EcoBoost engines.
Corrective Action:
I purchased this vehicle very recently, and it has only 46,620 miles on it. However, the engine completely failed. I had it inspected by a licensed mechanic, and the diagnosis showed serious internal engine failure, including no compression and a blown head gasket. The repair estimate is over $6,000. I contacted Ford Customer Service, but they said they cannot provide any help at this time. The dealership I bought it from also refused to take responsibility. This has caused me significant financial and emotional stress. I would like to formally report this issue, and ask NHTSA to investigate whether this is a common defect in 2017 Ford Escapes with EcoBoost engines.
Additional Notes:
I purchased this vehicle very recently, and it has only 46,620 miles on it. However, the engine completely failed. I had it inspected by a licensed mechanic, and the diagnosis showed serious internal engine failure, including no compression and a blown head gasket. The repair estimate is over $6,000. I contacted Ford Customer Service, but they said they cannot provide any help at this time. The dealership I bought it from also refused to take responsibility. This has caused me significant financial and emotional stress. I would like to formally report this issue, and ask NHTSA to investigate whether this is a common defect in 2017 Ford Escapes with EcoBoost engines.
Mfg Campaign: 11653544
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.
Mfg Campaign: 11653190
Recall Date: Apr 7, 2025
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