Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, IT BEGAN MOVING FORWARD WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO HAVE A DEALER DIAGNOSE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, IT BEGAN MOVING FORWARD WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO HAVE A DEALER DIAGNOSE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, IT BEGAN MOVING FORWARD WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO HAVE A DEALER DIAGNOSE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000.
Mfg Campaign: 11130487
Recall Date: Sep 20, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Corrective Action:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Additional Notes:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Mfg Campaign: 11129512
Recall Date: Sep 14, 2018
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Corrective Action:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Additional Notes:
WITHIN 17,000 MILES ON THE 2017 FORD ESCAPE THE BRAKES AND THE ROTORS WENT OUT AND WITHIN 8 MONTHS OF HAVING BOUGHT THE ESCAPE ONE OF THE REAR SEATBELTS IS NOT WORKING
Mfg Campaign: 11129512
Recall Date: Sep 14, 2018
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PANORAMIC MOONROOF EXPLODED & SHATTERED WHILE VEHICLE WAS PARKED. GLASS WAS NOT STRUCK BY ANY OBJECTS. LOOKS AS THOUGH THE STATIONARY MOONROOF BUCKLED FROM THE INSIDE OUTWARDS & GLASS FRAGMENTS ARE FALLING INTO THE VEHICLE. INSTEAD OF BEING FLAT, IT IS NOW SHAPED MORE LIKE A BUBBLE. MOONROOF SHADE ALSO FELL OUT OF TRACK WHEN I OPENED IT TO SEE WHAT HAPPENED. COINCIDENTALLY, IT HAPPENED TO BE RAINING AT THE TIME I NOTICED IT & THE INSIDE WAS NOW WET. WE HAVE BEEN IN A HEAT ADVISORY FOR THE PAST FEW DAYS, WITH THE ADVISORY BREAKING THE DAY OF THE INCIDENT, FOLLOWED BY RAIN.
Corrective Action:
PANORAMIC MOONROOF EXPLODED & SHATTERED WHILE VEHICLE WAS PARKED. GLASS WAS NOT STRUCK BY ANY OBJECTS. LOOKS AS THOUGH THE STATIONARY MOONROOF BUCKLED FROM THE INSIDE OUTWARDS & GLASS FRAGMENTS ARE FALLING INTO THE VEHICLE. INSTEAD OF BEING FLAT, IT IS NOW SHAPED MORE LIKE A BUBBLE. MOONROOF SHADE ALSO FELL OUT OF TRACK WHEN I OPENED IT TO SEE WHAT HAPPENED. COINCIDENTALLY, IT HAPPENED TO BE RAINING AT THE TIME I NOTICED IT & THE INSIDE WAS NOW WET. WE HAVE BEEN IN A HEAT ADVISORY FOR THE PAST FEW DAYS, WITH THE ADVISORY BREAKING THE DAY OF THE INCIDENT, FOLLOWED BY RAIN.
Additional Notes:
PANORAMIC MOONROOF EXPLODED & SHATTERED WHILE VEHICLE WAS PARKED. GLASS WAS NOT STRUCK BY ANY OBJECTS. LOOKS AS THOUGH THE STATIONARY MOONROOF BUCKLED FROM THE INSIDE OUTWARDS & GLASS FRAGMENTS ARE FALLING INTO THE VEHICLE. INSTEAD OF BEING FLAT, IT IS NOW SHAPED MORE LIKE A BUBBLE. MOONROOF SHADE ALSO FELL OUT OF TRACK WHEN I OPENED IT TO SEE WHAT HAPPENED. COINCIDENTALLY, IT HAPPENED TO BE RAINING AT THE TIME I NOTICED IT & THE INSIDE WAS NOW WET. WE HAVE BEEN IN A HEAT ADVISORY FOR THE PAST FEW DAYS, WITH THE ADVISORY BREAKING THE DAY OF THE INCIDENT, FOLLOWED BY RAIN.
Mfg Campaign: 11128217
Recall Date: Sep 8, 2018
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I WAS DRIVING MY CAR AT 45 MPH WHEN ANOTHER CAR CUT IN FRONT OF ME AND WE CONNECTED. I PUSHED HER CAR OVER A STOP SIGN. MY FACE AND BODY HIT THE DRIVERS WINDOW CAUSING A NECK AND BACK INJURY AND 9000 DAMAGE TO MY CAR THAT HAD 2300 MILES ON IT LAST JAN. 17TH. WHY DID MY AIR BAGS DID NOT GO OFF TO PROTECT ME?
Corrective Action:
I WAS DRIVING MY CAR AT 45 MPH WHEN ANOTHER CAR CUT IN FRONT OF ME AND WE CONNECTED. I PUSHED HER CAR OVER A STOP SIGN. MY FACE AND BODY HIT THE DRIVERS WINDOW CAUSING A NECK AND BACK INJURY AND 9000 DAMAGE TO MY CAR THAT HAD 2300 MILES ON IT LAST JAN. 17TH. WHY DID MY AIR BAGS DID NOT GO OFF TO PROTECT ME?
Additional Notes:
I WAS DRIVING MY CAR AT 45 MPH WHEN ANOTHER CAR CUT IN FRONT OF ME AND WE CONNECTED. I PUSHED HER CAR OVER A STOP SIGN. MY FACE AND BODY HIT THE DRIVERS WINDOW CAUSING A NECK AND BACK INJURY AND 9000 DAMAGE TO MY CAR THAT HAD 2300 MILES ON IT LAST JAN. 17TH. WHY DID MY AIR BAGS DID NOT GO OFF TO PROTECT ME?
Mfg Campaign: 11122938
Recall Date: Aug 28, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OPEN THE LIFTGATE WITH HANDS FREE TO LOAD GROCERIES INTO CAR. AS I LOAD FROM CART TO TRUNK THE LIFTGATE WILL AUTOMATICALLY BEGIN TO CLOSE HITTING ME ON THE HEAD. AFTER GETTING HIT IT STARTLES ME SO MUCH NOT SURE IF IT GOES BACK UP FROM THE HITTING MOTION OR ME PUSHING IT OR I HAVE REACHED FOR THE BUTTON TO OPEN IT. BUT IT DOES GO BACK UP AND I HAVE NOT BEEN TRAPPED JUST BANGED ON THE HEAD OR SHOULDERS. THERE IS A VERY QUIET BEEPING SOUND HOWEVER IN A PARKING LOT IT IS TOO QUIET TO HEAR. I ASKED AT THE DEALER IF IT WAS POSSIBLE TO MAKE THIS LOUDER OR A PROBLEM WITH SOMETHING I'M DOING OR A SENSOR AND THEY COULD NOT HELP ME. I HAVE ONLY OWNED THE CAR ABOUT 6 MONTHS AND THIS HAS HAPPENED NUMEROUS TIMES. THE CAR IS NOT RUNNING IT'S IN PARK IN A LOT AND THE KEY FOB IS IN PURSE OR POCKET. I AM MOVING AROUND HOWEVER TO OPEN THE LIFTGATE YOU DO HAVE TO SWING THE FOOT SOMEWHAT UNDER TO GET IT TO OPEN. I HAVE BEEN CAREFUL WHERE MY FEET ARE TO TRY AND MAKE SURE THAT I AM NOT EFFECTING IT TO CLOSE. I LIKE THE HANDS FREE FEATURE OR I WOULD DISABLE IT BUT I DON'T LIKE GETTING HIT IN THE HEAD. THIS HAS HAPPENED TO BOTH MY HUSBAND MYSELF AND BOTH OF US LOADING TOGETHER.
Corrective Action:
OPEN THE LIFTGATE WITH HANDS FREE TO LOAD GROCERIES INTO CAR. AS I LOAD FROM CART TO TRUNK THE LIFTGATE WILL AUTOMATICALLY BEGIN TO CLOSE HITTING ME ON THE HEAD. AFTER GETTING HIT IT STARTLES ME SO MUCH NOT SURE IF IT GOES BACK UP FROM THE HITTING MOTION OR ME PUSHING IT OR I HAVE REACHED FOR THE BUTTON TO OPEN IT. BUT IT DOES GO BACK UP AND I HAVE NOT BEEN TRAPPED JUST BANGED ON THE HEAD OR SHOULDERS. THERE IS A VERY QUIET BEEPING SOUND HOWEVER IN A PARKING LOT IT IS TOO QUIET TO HEAR. I ASKED AT THE DEALER IF IT WAS POSSIBLE TO MAKE THIS LOUDER OR A PROBLEM WITH SOMETHING I'M DOING OR A SENSOR AND THEY COULD NOT HELP ME. I HAVE ONLY OWNED THE CAR ABOUT 6 MONTHS AND THIS HAS HAPPENED NUMEROUS TIMES. THE CAR IS NOT RUNNING IT'S IN PARK IN A LOT AND THE KEY FOB IS IN PURSE OR POCKET. I AM MOVING AROUND HOWEVER TO OPEN THE LIFTGATE YOU DO HAVE TO SWING THE FOOT SOMEWHAT UNDER TO GET IT TO OPEN. I HAVE BEEN CAREFUL WHERE MY FEET ARE TO TRY AND MAKE SURE THAT I AM NOT EFFECTING IT TO CLOSE. I LIKE THE HANDS FREE FEATURE OR I WOULD DISABLE IT BUT I DON'T LIKE GETTING HIT IN THE HEAD. THIS HAS HAPPENED TO BOTH MY HUSBAND MYSELF AND BOTH OF US LOADING TOGETHER.
Additional Notes:
OPEN THE LIFTGATE WITH HANDS FREE TO LOAD GROCERIES INTO CAR. AS I LOAD FROM CART TO TRUNK THE LIFTGATE WILL AUTOMATICALLY BEGIN TO CLOSE HITTING ME ON THE HEAD. AFTER GETTING HIT IT STARTLES ME SO MUCH NOT SURE IF IT GOES BACK UP FROM THE HITTING MOTION OR ME PUSHING IT OR I HAVE REACHED FOR THE BUTTON TO OPEN IT. BUT IT DOES GO BACK UP AND I HAVE NOT BEEN TRAPPED JUST BANGED ON THE HEAD OR SHOULDERS. THERE IS A VERY QUIET BEEPING SOUND HOWEVER IN A PARKING LOT IT IS TOO QUIET TO HEAR. I ASKED AT THE DEALER IF IT WAS POSSIBLE TO MAKE THIS LOUDER OR A PROBLEM WITH SOMETHING I'M DOING OR A SENSOR AND THEY COULD NOT HELP ME. I HAVE ONLY OWNED THE CAR ABOUT 6 MONTHS AND THIS HAS HAPPENED NUMEROUS TIMES. THE CAR IS NOT RUNNING IT'S IN PARK IN A LOT AND THE KEY FOB IS IN PURSE OR POCKET. I AM MOVING AROUND HOWEVER TO OPEN THE LIFTGATE YOU DO HAVE TO SWING THE FOOT SOMEWHAT UNDER TO GET IT TO OPEN. I HAVE BEEN CAREFUL WHERE MY FEET ARE TO TRY AND MAKE SURE THAT I AM NOT EFFECTING IT TO CLOSE. I LIKE THE HANDS FREE FEATURE OR I WOULD DISABLE IT BUT I DON'T LIKE GETTING HIT IN THE HEAD. THIS HAS HAPPENED TO BOTH MY HUSBAND MYSELF AND BOTH OF US LOADING TOGETHER.
Mfg Campaign: 11121710
Recall Date: Aug 22, 2018
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
DRIVING AT LOW SPEED, ABOUT 15 MPH, ON A RESIDENTIAL STREET. THE RIGHT FRONT SUSPENSION CAME OFF THE CAR. THE CAR PULLED TO THE RIGHT, A PARKED CAR ON THE RIGHT WAS SIDESWIPED MOSTLY AT THE ROCKER PANEL LEVEL, CAUSED BY THE RIGHT FRONT WHEEL OF MY CAR. WHEN THE VEHICLE CAME TO A STOP, THE RIGHT FRONT TIRE WAS FLAT, THE RIM HAD CRACKED INTO 2 PIECES, THE AXLE AND MOST OF THE SUSPENSION WERE DISCONNECTED, AND THE FRONT KNUCKLE WHICH IS SUPPOSED TO HOLD IT ALL TOGETHER IS CRACKED.
Corrective Action:
DRIVING AT LOW SPEED, ABOUT 15 MPH, ON A RESIDENTIAL STREET. THE RIGHT FRONT SUSPENSION CAME OFF THE CAR. THE CAR PULLED TO THE RIGHT, A PARKED CAR ON THE RIGHT WAS SIDESWIPED MOSTLY AT THE ROCKER PANEL LEVEL, CAUSED BY THE RIGHT FRONT WHEEL OF MY CAR. WHEN THE VEHICLE CAME TO A STOP, THE RIGHT FRONT TIRE WAS FLAT, THE RIM HAD CRACKED INTO 2 PIECES, THE AXLE AND MOST OF THE SUSPENSION WERE DISCONNECTED, AND THE FRONT KNUCKLE WHICH IS SUPPOSED TO HOLD IT ALL TOGETHER IS CRACKED.
Additional Notes:
DRIVING AT LOW SPEED, ABOUT 15 MPH, ON A RESIDENTIAL STREET. THE RIGHT FRONT SUSPENSION CAME OFF THE CAR. THE CAR PULLED TO THE RIGHT, A PARKED CAR ON THE RIGHT WAS SIDESWIPED MOSTLY AT THE ROCKER PANEL LEVEL, CAUSED BY THE RIGHT FRONT WHEEL OF MY CAR. WHEN THE VEHICLE CAME TO A STOP, THE RIGHT FRONT TIRE WAS FLAT, THE RIM HAD CRACKED INTO 2 PIECES, THE AXLE AND MOST OF THE SUSPENSION WERE DISCONNECTED, AND THE FRONT KNUCKLE WHICH IS SUPPOSED TO HOLD IT ALL TOGETHER IS CRACKED.
Mfg Campaign: 11113224
Recall Date: Jul 24, 2018
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I AM EXPERIENCING WATER STAINS ON THE A POST ON THE DRIVER'S SIDE AFTER IT RAINS. NO DEALER WILL LOOK AT THE ISSUE SINCE THE VEHICLE IS OUT OF THE BASIC WARRANTY.
Corrective Action:
I AM EXPERIENCING WATER STAINS ON THE A POST ON THE DRIVER'S SIDE AFTER IT RAINS. NO DEALER WILL LOOK AT THE ISSUE SINCE THE VEHICLE IS OUT OF THE BASIC WARRANTY.
Additional Notes:
I AM EXPERIENCING WATER STAINS ON THE A POST ON THE DRIVER'S SIDE AFTER IT RAINS. NO DEALER WILL LOOK AT THE ISSUE SINCE THE VEHICLE IS OUT OF THE BASIC WARRANTY.
Mfg Campaign: 11112587
Recall Date: Jul 20, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AS DRIVING MY VEHICLE THE ENGINE LIGHT CAME ON AND THE CAR RAN HOT. I PULLED OVER, WAITING FOR IT TO COOL DOWN, TRIED AGAIN AND IT WENT TO HOT AGAIN. PULLED INTO A PARKING LOT WHERE MY FIANCE CAME AND ADDED ANTIFREEZE. ADDED ANTIFREEZE THAT LEAK OUT EVERYWHERE. I WAS ABLE TO DRIVE IT TO LEN STOLER FORD IN OWINGS MILLS, MD. THE MECHANIC GREG CALLED AND INFORMED ME I NEED A NEW RADIATOR. I BOUGHT THIS CAR FROM AL PACKER FORD IN FEBRUARY 2017. THERE IS NO REASON THAT I SHOULD NEED A NEW RADIATOR LESS THAN TWO YEARS AFTER THE PURCHASE OF A NEW CAR!!!
Corrective Action:
AS DRIVING MY VEHICLE THE ENGINE LIGHT CAME ON AND THE CAR RAN HOT. I PULLED OVER, WAITING FOR IT TO COOL DOWN, TRIED AGAIN AND IT WENT TO HOT AGAIN. PULLED INTO A PARKING LOT WHERE MY FIANCE CAME AND ADDED ANTIFREEZE. ADDED ANTIFREEZE THAT LEAK OUT EVERYWHERE. I WAS ABLE TO DRIVE IT TO LEN STOLER FORD IN OWINGS MILLS, MD. THE MECHANIC GREG CALLED AND INFORMED ME I NEED A NEW RADIATOR. I BOUGHT THIS CAR FROM AL PACKER FORD IN FEBRUARY 2017. THERE IS NO REASON THAT I SHOULD NEED A NEW RADIATOR LESS THAN TWO YEARS AFTER THE PURCHASE OF A NEW CAR!!!
Additional Notes:
AS DRIVING MY VEHICLE THE ENGINE LIGHT CAME ON AND THE CAR RAN HOT. I PULLED OVER, WAITING FOR IT TO COOL DOWN, TRIED AGAIN AND IT WENT TO HOT AGAIN. PULLED INTO A PARKING LOT WHERE MY FIANCE CAME AND ADDED ANTIFREEZE. ADDED ANTIFREEZE THAT LEAK OUT EVERYWHERE. I WAS ABLE TO DRIVE IT TO LEN STOLER FORD IN OWINGS MILLS, MD. THE MECHANIC GREG CALLED AND INFORMED ME I NEED A NEW RADIATOR. I BOUGHT THIS CAR FROM AL PACKER FORD IN FEBRUARY 2017. THERE IS NO REASON THAT I SHOULD NEED A NEW RADIATOR LESS THAN TWO YEARS AFTER THE PURCHASE OF A NEW CAR!!!
Mfg Campaign: 11109635
Recall Date: Jul 5, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DEPRESSING THE BRAKE PEDAL, THE CONTACT DETECTED AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DEPRESSING THE BRAKE PEDAL, THE CONTACT DETECTED AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DEPRESSING THE BRAKE PEDAL, THE CONTACT DETECTED AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD STORE MORGAN HILL (17045 CONDIT RD, MORGAN HILL, CA 95037, (408) 782-8201) WHERE A DIAGNOSTIC TEST WAS PERFORMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11109740
Recall Date: Jul 5, 2018
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Corrective Action:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Additional Notes:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Mfg Campaign: 11104285
Recall Date: Jun 27, 2018
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Corrective Action:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Additional Notes:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Mfg Campaign: 11104285
Recall Date: Jun 27, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Corrective Action:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Additional Notes:
WHILE DRIVING 40 MPH IN THE CITY, I FELT A JOLT, ENGINE WAS STILL RUNNING, BUT HAD ZERO GAS PEDAL RESPONSE. RPM SLOWLY BLED OFF AS I WAS ABLE TO COAST INTO A PARKING LOT WHILE DODGING THROUGH TRAFFIC. WHEN THE JOLT WAS FELT, A "CHECK MANUAL" MESSAGE APPEARED ON THE DRIVER'S INFORMATION SCREEN. NO OTHER MESSAGES OR CHECK ENGINE LIGHT CAME ON. I SHUT DOWN THE VEHICLE AND RE-STARTED IT AND I WAS ABLE TO DRIVE NORMAL AGAIN. I THEN HAD IT TOWED TO FORD. THEY CHECKED AND FOUND NO CODES. CHECKED ELECTRONIC THROTTLE BODY, TEST DROVE IT, AND COULD NOT REPLICATE THE FAILURE.
Mfg Campaign: 11104285
Recall Date: Jun 27, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
REPORTED THIS ISSUE 3 TIMES TO THE DEALER AND THEY CLAIM THEY CAN'T REPLICATE. WHEN I RELEASE THE PARKING BRAKE AND BEGIN TO DRIVE, THERE IS A GRINDING NOISE PARTICULARLY IN THE FRONT OF THE VEHICLE. WHEN I PRESS THE BRAKE, THE FRONT OF THE CAR SHAKES AND THE BRAKE SEEMS TO KNOCK AS IF IT'S GRIPPING AND THEN RELEASING. VERY SCARY. IT EVENTUALLY HOLDS BUT TAKES A WHILE. I HAVE NO IDEA WHAT THIS COULD BE BUT IT SEEMS TO HAPPEN WHEN THE PARKING BRAKE IS USED AND THEN RELEASED. VERY UNSAFE AND SCARY THAT THE DEALER HAS NO IDEA WHAT THE ISSUE IS OR HOW TO RESOLVE IT OR TEST FOR IT! THIS HAPPENS WHEN IN MOTION AND DOES NOT HAPPEN EVERY TIME.
Corrective Action:
REPORTED THIS ISSUE 3 TIMES TO THE DEALER AND THEY CLAIM THEY CAN'T REPLICATE. WHEN I RELEASE THE PARKING BRAKE AND BEGIN TO DRIVE, THERE IS A GRINDING NOISE PARTICULARLY IN THE FRONT OF THE VEHICLE. WHEN I PRESS THE BRAKE, THE FRONT OF THE CAR SHAKES AND THE BRAKE SEEMS TO KNOCK AS IF IT'S GRIPPING AND THEN RELEASING. VERY SCARY. IT EVENTUALLY HOLDS BUT TAKES A WHILE. I HAVE NO IDEA WHAT THIS COULD BE BUT IT SEEMS TO HAPPEN WHEN THE PARKING BRAKE IS USED AND THEN RELEASED. VERY UNSAFE AND SCARY THAT THE DEALER HAS NO IDEA WHAT THE ISSUE IS OR HOW TO RESOLVE IT OR TEST FOR IT! THIS HAPPENS WHEN IN MOTION AND DOES NOT HAPPEN EVERY TIME.
Additional Notes:
REPORTED THIS ISSUE 3 TIMES TO THE DEALER AND THEY CLAIM THEY CAN'T REPLICATE. WHEN I RELEASE THE PARKING BRAKE AND BEGIN TO DRIVE, THERE IS A GRINDING NOISE PARTICULARLY IN THE FRONT OF THE VEHICLE. WHEN I PRESS THE BRAKE, THE FRONT OF THE CAR SHAKES AND THE BRAKE SEEMS TO KNOCK AS IF IT'S GRIPPING AND THEN RELEASING. VERY SCARY. IT EVENTUALLY HOLDS BUT TAKES A WHILE. I HAVE NO IDEA WHAT THIS COULD BE BUT IT SEEMS TO HAPPEN WHEN THE PARKING BRAKE IS USED AND THEN RELEASED. VERY UNSAFE AND SCARY THAT THE DEALER HAS NO IDEA WHAT THE ISSUE IS OR HOW TO RESOLVE IT OR TEST FOR IT! THIS HAPPENS WHEN IN MOTION AND DOES NOT HAPPEN EVERY TIME.
Mfg Campaign: 11102414
Recall Date: Jun 18, 2018
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11098722
Recall Date: May 30, 2018
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11098722
Recall Date: May 30, 2018
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
MY WIFE AND I PURCHASED A 2017 FORD ESCAPE, BRAND NEW, 6 MONTHS AGO. WE NOTICED THAT THE BRAKE LIGHT PLASTIC COVER WAS FOGGING OVER MAKING IT HARD TO SEE THE BRAKE LIGHT. AFTER CHECKING WITH OUR DEALER, MAC HAIK FORD, GEORGETOWN, TEXAS, I WAS INFORMED THAT THIS IS NORMAL. NORMAL? SOUNDS MORE LIKE A SAFETY CONCERN TO ME. I WAS ALSO TOLD THAT WATER LEAKING INTO THE BRAKE LIGHT UNIT WAS ALSO ?NORMAL.? I CAN?T IMAGINE ALLOWING WATER TO COLLECT INSIDE AN ELECTRICAL ITEM AS IMPORTANT AS A BRAKE LIGHT AND IS VERY STRANGE AND VERY WRONG! IF IT?S FOGGING UP NOW WHAT WILL IT LOOK LIKE A YEAR FROM NOW OR EVEN TWO YEARS. FORD MOTOR COMPANY MADE A MISTAKE AND THEY NEED TO REPLACE THIS BRAKE LIGHT UNIT! IT'S A SAFETY ISSUE AND THEY KNOW IT. [XXX] , LEANDER, TEXAS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11098722
Recall Date: May 30, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAD THE CRUISE ON AT AROUND 70MPH I CAME UP ON TRAFFIC SO I TOUCHED THE BRAKES AND ALL OF A SUDDEN THE ENGINE STARTED REVVING ALMOST TO THE RED LINE IT WAS LIKE THE TRANSMISSION DROPPED DOWN TO A LOWER GEAR ALL OF A SUDDEN.THIS HAS HAPPENED TO ME TWICE I TOOK IT TO THE DEALER AND THEY ROAD TESTED IT ON THE HIGHWAY AND THEY SAID THEY TRIED EVERYTHING THEY COULD THINK OF 25 TIMES AND COULDN'T,DUPLICATE IT. THEY ALSO SAID FORD HAD NO BULLETINS OR COMPLAINTS OR RECALLS ON THIS CAR.
Corrective Action:
I HAD THE CRUISE ON AT AROUND 70MPH I CAME UP ON TRAFFIC SO I TOUCHED THE BRAKES AND ALL OF A SUDDEN THE ENGINE STARTED REVVING ALMOST TO THE RED LINE IT WAS LIKE THE TRANSMISSION DROPPED DOWN TO A LOWER GEAR ALL OF A SUDDEN.THIS HAS HAPPENED TO ME TWICE I TOOK IT TO THE DEALER AND THEY ROAD TESTED IT ON THE HIGHWAY AND THEY SAID THEY TRIED EVERYTHING THEY COULD THINK OF 25 TIMES AND COULDN'T,DUPLICATE IT. THEY ALSO SAID FORD HAD NO BULLETINS OR COMPLAINTS OR RECALLS ON THIS CAR.
Additional Notes:
I HAD THE CRUISE ON AT AROUND 70MPH I CAME UP ON TRAFFIC SO I TOUCHED THE BRAKES AND ALL OF A SUDDEN THE ENGINE STARTED REVVING ALMOST TO THE RED LINE IT WAS LIKE THE TRANSMISSION DROPPED DOWN TO A LOWER GEAR ALL OF A SUDDEN.THIS HAS HAPPENED TO ME TWICE I TOOK IT TO THE DEALER AND THEY ROAD TESTED IT ON THE HIGHWAY AND THEY SAID THEY TRIED EVERYTHING THEY COULD THINK OF 25 TIMES AND COULDN'T,DUPLICATE IT. THEY ALSO SAID FORD HAD NO BULLETINS OR COMPLAINTS OR RECALLS ON THIS CAR.
Mfg Campaign: 11098218
Recall Date: May 27, 2018
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ISSUE REVOLVES AROUND EXPOSED STEERING COLUMN NEAR PEDALS. COLUMN WILL MOVE AS YOU TURN THE WHEEL. MY FLOOR MAT GOT TANGLED IN THE COLUMN SIMPLY BY SHIFTING CAUSING ME TO LOSE STEERING. THIS IS AN EXTREME HAZARD, AS ANYTHING THAT FALLS IN THE PEDAL WELL HAS THE POTENTIAL TO CUT THE STEERING (INCLUDING SHOE LACES, ETC). A SHROUD OR COVER SHOULD BE PLACED AS IT IS ON OTHER VEHICLES INCLUDING OLDER ESCAPES. THE ATTACHED IMAGE IS DIRECTLY BEHIND THE PEDALS. THIS METAL SHAFT WILL ROTATE WITH THE STEERING WHEEL.
Corrective Action:
ISSUE REVOLVES AROUND EXPOSED STEERING COLUMN NEAR PEDALS. COLUMN WILL MOVE AS YOU TURN THE WHEEL. MY FLOOR MAT GOT TANGLED IN THE COLUMN SIMPLY BY SHIFTING CAUSING ME TO LOSE STEERING. THIS IS AN EXTREME HAZARD, AS ANYTHING THAT FALLS IN THE PEDAL WELL HAS THE POTENTIAL TO CUT THE STEERING (INCLUDING SHOE LACES, ETC). A SHROUD OR COVER SHOULD BE PLACED AS IT IS ON OTHER VEHICLES INCLUDING OLDER ESCAPES. THE ATTACHED IMAGE IS DIRECTLY BEHIND THE PEDALS. THIS METAL SHAFT WILL ROTATE WITH THE STEERING WHEEL.
Additional Notes:
ISSUE REVOLVES AROUND EXPOSED STEERING COLUMN NEAR PEDALS. COLUMN WILL MOVE AS YOU TURN THE WHEEL. MY FLOOR MAT GOT TANGLED IN THE COLUMN SIMPLY BY SHIFTING CAUSING ME TO LOSE STEERING. THIS IS AN EXTREME HAZARD, AS ANYTHING THAT FALLS IN THE PEDAL WELL HAS THE POTENTIAL TO CUT THE STEERING (INCLUDING SHOE LACES, ETC). A SHROUD OR COVER SHOULD BE PLACED AS IT IS ON OTHER VEHICLES INCLUDING OLDER ESCAPES. THE ATTACHED IMAGE IS DIRECTLY BEHIND THE PEDALS. THIS METAL SHAFT WILL ROTATE WITH THE STEERING WHEEL.
Mfg Campaign: 11093301
Recall Date: May 11, 2018
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. IN ADDITION, THE VEHICLE HESITATED UPON ACCELERATION. THE DEALER (BILL BROWN FORD IN LIVONIA, MICHIGAN) WAS CALLED AND THE CONTACT LEFT A VOICEMAIL. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. IN ADDITION, THE VEHICLE HESITATED UPON ACCELERATION. THE DEALER (BILL BROWN FORD IN LIVONIA, MICHIGAN) WAS CALLED AND THE CONTACT LEFT A VOICEMAIL. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE DRIVING VARIOUS LOW SPEEDS, THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY. THE CONTACT STATED THAT THE FAILURE OCCURRED ON MORE THAN ONE OCCASION. IN ADDITION, THE VEHICLE HESITATED UPON ACCELERATION. THE DEALER (BILL BROWN FORD IN LIVONIA, MICHIGAN) WAS CALLED AND THE CONTACT LEFT A VOICEMAIL. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Mfg Campaign: 11089893
Recall Date: Apr 24, 2018
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