Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Corrective Action:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Additional Notes:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Mfg Campaign: 11301107
Recall Date: Jan 22, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Corrective Action:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Additional Notes:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Mfg Campaign: 11301107
Recall Date: Jan 22, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Corrective Action:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Additional Notes:
MY 2017 FORD ESCAPE IS CREATING AN EXTREMELY DANGEROUS SAFETY ISSUE/SITUATION WITH THE AUTO STOP/START FUNCTION. WHEN STOPPED IN TRAFFIC-AT A STOPLIGHT, AT A STOP SIGN, IN THE ROAD WAITING TO TURN LEFT-THE ENGINE TURNS OFF AND A MESSAGE IS DISPLAYED TO "SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE". I HAVE ALMOST HAD OTHER CARS HIT THE BACK OF MY ESCAPE BECAUSE OF THIS. IT'S VERY SCARY WHEN THIS HAPPENS AND TAKES TIME TO SHIFT TO PARK AND RESTART THE ENGINE WITH AN IMPATIENT DIVER BEHIND ME. I HAVE READ NUMEROUS OTHER COMPLAINTS ON THIS SAME ISSUE ON YOUR WEBSITE. SOME OF THE NHTSA ID #'S 11300434, 11297934, 11292126, 11291536, 11290647, 11290086, AND 11288766. THERE ARE OTHER COMPLAINTS AS WELL. PLEASE, BEFORE SOMEONE IS INJURED OR KILLED ISSUE A RECALL FOR THIS PROBLEM. I DON'T HAVE THE EXACT DATE THIS FIRST OCCURRED, BUT IT HAS HAPPENED MULTIPLE TIMES SINCE OCTOBER 2019. ALSO PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47492 FROM FEBRUARY 2018 THIS IS AN ISSUE THAT HAS BEEN A KNOWN ISSUE FOR AT LEAST 2 YEARS NOW. "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Mfg Campaign: 11301107
Recall Date: Jan 22, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE
Corrective Action:
BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE
Additional Notes:
BRAKES PEDAL IS VERY HARD TO PRESS. NEED TO PRESS EXTREMELY HARD ON THE BRAKES PEDAL TO STOP THE VEHICLE
Mfg Campaign: 11300825
Recall Date: Jan 21, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Corrective Action:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Additional Notes:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Mfg Campaign: 11300434
Recall Date: Jan 20, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Corrective Action:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Additional Notes:
MY 2017 FORD ESCAPE IS EXHIBITING THE PROBLEM DESCRIBED BELOW AND APPARENTLY KNOWN TO FORD ON OR ABOUT FEBRUARY 2018. THIS IS A DANGEROUS SITUATION THAT MAY OCCUR WHEN THE CAR IS STOPPED AT A TRAFFIC SIGNAL OR PAUSED IN AN INTERSECTION WAITING TO MAKE A LEFT TURN, OR PAUSED WAITING TO MERGE ONTO A HIGHWAY. ALTHOUGH FORD WAS AWARE OF THIS PROBLEM (VIA THE BULLETINS SHOWN) WHILE THE CAR WAS STILL UNDER 36 MONTH WARRANTY, NO MENTION WAS MADE OF IT. NOW THAT THE CAR IS EXHIBITING THE DANGEROUS BEHAVIOR, FORD WILL NOT HONOR THE 36 BUMPER TO BUMPER OR 60 MONTH POWER TRAIN WARRANTY TO CORRECT. QUOTED COST TO REPAIR COULD VARY FROM $150 TO SEVERAL HUNDRED MORE ACCORDING TO FORD SERVICE DEPT. THIS SHOULD BE A RECALL ITEM SINCE IT REFLECTS A KNOWN MANUFACTURING FLAW. PER NHTSA 10160883 AND FORD COMMUNICATION NO. SSM 47972: "SOME 2017 ESCAPE VEHICLES BUILT ON OR BEFORE 02-FEB-2017 MAY EXHIBIT A NO RESTART CONCERN AFTER AN AUTO STOP/START EVENT. UPON ATTEMPTING TO RESTART, THE INSTRUMENT PANEL MAY DISPLAY A MESSAGE INSTRUCTING THE CUSTOMER TO SHIFT TO PARK AND START THE VEHICLE MANUALLY. TO CORRECT THIS CONDITION, REPROGRAM THE BODY CONTROL MODULE (BCM) USING THE LATEST SOFTWARE LEVEL OF THE APPROPRIATE FORD DIAGNOSTIC SCAN TOOL. FOR CLAIMING, USE CAUSAL PART 14A068 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS (SLTS) MANUAL. IF THE BCM SOFTWARE IS CURRENTLY AT THE LATEST LEVEL AVAILABLE, REFER TO WORKSHOP MANUAL (WSM), SECTION 303-06A AND/OR POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL FOR AN AUTO STOP/START DIAGNOSTIC TROUBLE CODE (DTC) OR GSB0000153 FOR AUTO STOP/START SYSTEM INFORMATION AND DIAGNOSTICS."
Mfg Campaign: 11300434
Recall Date: Jan 20, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.
Corrective Action:
ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.
Additional Notes:
ON TWO OCCASIONS IN THE PAST MONTH, THE AUTO START/STOP FUNCTION HAS ENGAGED WHILE STOPPED AT A TRAFFIC LIGHT AND I'VE GOTTEN THE MESSAGE: AUTO STARTSTOP SHIFT TO P RESTART ENGINE.
Mfg Campaign: 11297934
Recall Date: Jan 8, 2020
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND THEN SUDDENLY SURGED FORWARD. THE CONTACT STATED THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2016. THE VEHICLE WAS TAKEN TO BARBER FORD OF HAZLETON (1112 N CHURCH ST, HAZLETON, PA 18202) AT LEAST SIX TIMES, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS 24051505. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 14,642.
Mfg Campaign: 11292241
Recall Date: Dec 31, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Mfg Campaign: 11292086
Recall Date: Dec 30, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD ESCAPE. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SOMETIMES FAILED TO ACCELERATE. ALSO, WHEN ATTEMPTING TO SHIFT INTO THIRD GEAR AT APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE ALSO MADE A JERKING SENSATION SUDDENLY AND ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 54,536. THE VIN WAS INVALID.
Mfg Campaign: 11292086
Recall Date: Dec 30, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.
Corrective Action:
WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.
Additional Notes:
WHILE SITTING AT LIGHTS THE ENGINE WILL COMPLETELY SHUT OFF. AN ALERT COMES ON STATING TO PUT IN PARK AND RESTART ENGINE. THIS HAS HAPPENED MULTIPLE TIMES IN THE PAST COUPLE OF WEEKS.
Mfg Campaign: 11292126
Recall Date: Dec 30, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Corrective Action:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Additional Notes:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Mfg Campaign: 11291916
Recall Date: Dec 29, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Corrective Action:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Additional Notes:
IN THE 3 YEARS THAT WE HAD THE VEHICLE, THE ENGINE HAS HAD TO BE REPLACED TWICE DUE TO COOLANT LEAKING INTO THE COMBUSTION CHAMBER BECAUSE OF A POORLY DESIGNED HEAD GASKET. THE MOST RECENT REPAIR HAD AN UPDATED GASKET, BUT ONLY 3 MONTHS AFTER IT WAS REPLACED THE TRANSMISSION HAD A PARTS FAILURE THAT CAUSED A WARNING LIGHT. SHORTLY AFTER THE WARNING LIGHT, THE CAR STOPPED IN THE MIDDLE OF A MAJOR INTERSECTION AND REQUIRED A TOW TO THE DEALERSHIP FOR FURTHER REPAIR. MY HUSBAND WAS IN THE VEHICLE WITH MY SON AT THE TIME AND THANKFULLY WAS ABLE TO SHIFT THE CAR IN NEUTRAL AND GET TO A SIDE STREET BEFORE AN ACCIDENT OCCURRED.
Mfg Campaign: 11291916
Recall Date: Dec 29, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.
Corrective Action:
THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.
Additional Notes:
THE AUTO START/STOP DOESN'T WORK ALL OF THE TIME ON MY 2017 FORD ESCAPE SE. ON MULTIPLE OCCASIONS MY ENGINE TURNS OFF WHEN I'M AT TRAFFIC SIGNALS, STOP SIGNS, ROUNDABOUTS, TURNING RIGHT, AND IN STOP AND GO TRAFFIC. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE INTO PARK AND RESTART THE ENGINE. THIS IS AN EXTREMELY DANGEROUS SITUATION! I HAVE ALMOST BEEN IN SEVERAL ACCIDENTS DUE TO THIS MALFUNCTION. I'M NOW ANXIOUS EVERY SINGLE TIME I'M DRIVING. I FEEL UNSAFE ON A DAILY BASIS AND IT'S FRUSTRATING THAT FORD IS NOT DOING ANYTHING ABOUT IT. PLEASE ISSUE A RECALL BEFORE I'M ACTUALLY IN AN ACCIDENT.
Mfg Campaign: 11291536
Recall Date: Dec 27, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!
Corrective Action:
VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!
Additional Notes:
VEHICLE IS STALLING WHILE ENGINE SHUTOFF IS ENGAGED INTERMITTENTLY AT RED LIGHTS! THIS HAPPEN TO ME TWICE WHILE CHRISTMAS SHOPPING TODAY AND ONCE LAST WEEK!! I HAD TO PUT THE VEHICLE INTO PARK AND RESTART IT. VERY DANGEROUS DRIVERS BEHIND ME WERE VERY IMPATIENT !!
Mfg Campaign: 11290647
Recall Date: Dec 21, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Corrective Action:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Additional Notes:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Mfg Campaign: 11290086
Recall Date: Dec 19, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Corrective Action:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Additional Notes:
MULTIPLE TIMES THE ESCAPE AS BEEN STOPPED AT A LIGHT AND THE AUTO RESTART DOES NOT WORK. A MESSAGE IS DISPLAYED TO SHIFT THE VEHICLE TO PARK AND START THE VEHICLE MANUALLY. VERY DANGEROUS AT AN INTERSECTION WHEN CARS BEHIND ARE MOVING.
Mfg Campaign: 11290086
Recall Date: Dec 19, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING
Corrective Action:
OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING
Additional Notes:
OWNER OF 2017 FORD ESCAPE AND ONGOING ISSUES WITH HIGH TEMPERATURE ENGINE INDICATOR - LOW COOLANT LEVEL. BOUGHT CAR NEW FEB 2018 AND WITHIN ONE YEAR AND 8030 MILES THE CAR REQUIRED SERVICE FOR THIS ISSUE IN APRIL 2019. REPAIRS MADE TO WATER PUMP AND COOLANT BYPASS HOSE ASSEMBLY. NOW AGAIN IN DEC 2019 WITH 14,444 MILES, I HAVE THE SAME ISSUE WITH COOLANT LEVEL BELOW THE MINIMUM MARK AND HIGH TEMP ENGINE ON DASH GAUGE. ADDED COOLANT MYSELF AND SCHEDULE SERVICE FOR DEC 16 2019. THE RESERVOIR CAP WAS FITTED TIGHTLY AND THERE WAS NO INDICATION OF A LEAK WHEN CHECKING THE FLOOR OF GARAGE OR ANYWHERE UNDER THE HOOD. OBVIOUSLY, THERE IS A PROBLEM SINCE THE COOLANT IS LEAKING OUT AND CAUSING HIGH TEMP OF ENGINE WHICH IS NOT NORMAL VEHICLE OPERATING CONDITIONS FOR A VEHICLE WITH 14,444 MILES TO HAVE THIS SAME ISSUE RECURRING. RECAP: 02/23/2019 MILES 7009 SERVICED FOR VEHICLE CHECKUP, OIL CHANGE, TIRE ROTATION AND MULTI-POINT INSPECTION. 04/13/2019 MILES 8030 SERVICED FOR HIGH TEMP. ENGINE INDICATOR AND COOLANT LEVEL BELOW MINIMUM MARK 12/16/2019 MILES 14,444 HIGH TEMP. ENGINE INDICATOR AND OBSERVED COOLANT LEVEL IS BELOW MINIMUM MARK ON COOLANT RESERVOIR. 12/17/2019 CAR IS SCHEDULE FOR APPT TO INSPECT ISSUE WITH COOLANT LEAKING
Mfg Campaign: 11289273
Recall Date: Dec 16, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.
Corrective Action:
OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.
Additional Notes:
OVER A TWO WEEK PERIOD, WHEN I WOULD START THE VEHICLE IN THE MORNING, SOMETIMES IT RAN ROUGH. REVVING THE GAS PEDAL A COUPLE OF TIMES RESOLVED THIS. ON DECEMBER 11 WHILE DRIVING TO RICHMOND, VIRGINIA, THE SERVICE ENGINE SOON LIGHT CAME ON. I AM CLOSE TO TIME FOR AN OIL CHANGE AND WHEN I RETURNED HOME DECEMBER 12, I SCHEDULED A SERVICE APPOINTMENT FOR THIS MORNING, DECEMBER 13. I WAS TOLD THAT THE ROUGH IDLING, ENGINE LIGHT, LOW COOLANT, AND DIAGNOSTIC CODES ALL POINT TOWARD THE NEED TO REPLACE THE LONG BLOCK ENGINE, WHICH IS $11,000. MY CAR IS PAID OFF, ONLY RECENTLY, AND IT HAS 74,000 MILES. IT HAS ONLY EVER BEEN SERVICED AT FORD DEALERSHIPS. IT IS MY UNDERSTANDING THAT THIS IS A KNOWN PROBLEM. I HAVE CALLED FORD AND IT HAS BEEN ESCALATED. IF THIS IS A KNOWN PROBLEM, WHY IS IT NOT A RECALL? THIS CERTAINLY COULD POSE A SAFETY ISSUE.
Mfg Campaign: 11288826
Recall Date: Dec 13, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.
Corrective Action:
AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.
Additional Notes:
AUTO STOP START FEATURE. WHEN STOPPED ENGINE SHUTS OFF BUT DOESN'T RESTART AFTER RELEASING THE BRAKE. MESSAGE APPEARS "PUT CAR IN PARK TO RESTART." FIRST TIME IT HAPPENED LEAVING A PARKING LOT. 2ND TIME IT HAPPENED IN TRAFFIC ON HIGHWAY AT A SIGNAL.
Mfg Campaign: 11288766
Recall Date: Dec 12, 2019
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