Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Replacement of all swollen lug nuts. And was told the replacement lug nuts would go bad again, wasn’t offered a safer or better choice for my 2017 escape. This is a sad day for Ford. A family generation of Ford owners. I was told my escape is not safe to drive until this is corrected. Ford manufacturers you can do better very unprofessionally. Sad.
Corrective Action:
Replacement of all swollen lug nuts. And was told the replacement lug nuts would go bad again, wasn’t offered a safer or better choice for my 2017 escape. This is a sad day for Ford. A family generation of Ford owners. I was told my escape is not safe to drive until this is corrected. Ford manufacturers you can do better very unprofessionally. Sad.
Additional Notes:
Replacement of all swollen lug nuts. And was told the replacement lug nuts would go bad again, wasn’t offered a safer or better choice for my 2017 escape. This is a sad day for Ford. A family generation of Ford owners. I was told my escape is not safe to drive until this is corrected. Ford manufacturers you can do better very unprofessionally. Sad.
Mfg Campaign: 11431950
Recall Date: Sep 7, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The car would not get into gear without warning. The car would not produce power when I would press the gas. Then, moments later, without warning, the engine would rev without input, however, the car would not accelerate. I had to pull over and the turn the car off multiple times. I ended up getting a warning light indicating to service the transmission, but when I turned the car off, the warning light would go away, but continue to not get into gear and then jerk, especially at low speed. i ended up taking to the car to a mechanic and got an error code indicating that the car could not get into 5th gear. I was told that the vehicle needed transmission fluid change, which I did. I then drove for about 200 miles without issues. Then suddenly while driving at about 70mph, I the service transmission light came on. i pulled the vehicle over and turned off the car. About 20 minutes later, I again started driving at highway speed for about 5 miles, and the service transmission light did not show and I had no additional issues. I then parked the car over night and then started to drive to the highway. Approximately 5 minutes of driving at highway speed the car would no accelerate when I pressed the accelerator, and i attempted to accelerate the car, but the vehicle would not rev the engine nor provide power, I had no warning lights. When this happened, the car started to decelerate as if the car was in neutral. I ended up having to get the car towed and serviced. i am currently awaiting the results of what is wrong with the car.
Corrective Action:
The car would not get into gear without warning. The car would not produce power when I would press the gas. Then, moments later, without warning, the engine would rev without input, however, the car would not accelerate. I had to pull over and the turn the car off multiple times. I ended up getting a warning light indicating to service the transmission, but when I turned the car off, the warning light would go away, but continue to not get into gear and then jerk, especially at low speed. i ended up taking to the car to a mechanic and got an error code indicating that the car could not get into 5th gear. I was told that the vehicle needed transmission fluid change, which I did. I then drove for about 200 miles without issues. Then suddenly while driving at about 70mph, I the service transmission light came on. i pulled the vehicle over and turned off the car. About 20 minutes later, I again started driving at highway speed for about 5 miles, and the service transmission light did not show and I had no additional issues. I then parked the car over night and then started to drive to the highway. Approximately 5 minutes of driving at highway speed the car would no accelerate when I pressed the accelerator, and i attempted to accelerate the car, but the vehicle would not rev the engine nor provide power, I had no warning lights. When this happened, the car started to decelerate as if the car was in neutral. I ended up having to get the car towed and serviced. i am currently awaiting the results of what is wrong with the car.
Additional Notes:
The car would not get into gear without warning. The car would not produce power when I would press the gas. Then, moments later, without warning, the engine would rev without input, however, the car would not accelerate. I had to pull over and the turn the car off multiple times. I ended up getting a warning light indicating to service the transmission, but when I turned the car off, the warning light would go away, but continue to not get into gear and then jerk, especially at low speed. i ended up taking to the car to a mechanic and got an error code indicating that the car could not get into 5th gear. I was told that the vehicle needed transmission fluid change, which I did. I then drove for about 200 miles without issues. Then suddenly while driving at about 70mph, I the service transmission light came on. i pulled the vehicle over and turned off the car. About 20 minutes later, I again started driving at highway speed for about 5 miles, and the service transmission light did not show and I had no additional issues. I then parked the car over night and then started to drive to the highway. Approximately 5 minutes of driving at highway speed the car would no accelerate when I pressed the accelerator, and i attempted to accelerate the car, but the vehicle would not rev the engine nor provide power, I had no warning lights. When this happened, the car started to decelerate as if the car was in neutral. I ended up having to get the car towed and serviced. i am currently awaiting the results of what is wrong with the car.
Mfg Campaign: 11431817
Recall Date: Sep 5, 2021
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle was not repaired. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle was not repaired. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 15 MPH, the vehicle stalled with the service transmission message displayed on the instrument panel. The vehicle failed to restart and was towed to a dealer where he was informed that the clutch had failed and that the transmission needed to be replaced. The manufacturer was notified of the failure and referred him to NHTSA. The vehicle was not repaired. The failure mileage was approximately 98,000.
Mfg Campaign: 11430646
Recall Date: Aug 26, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I made a left at the light onto 1100 Town East Blvd and a truck side swipe on the passengers side in the back . The other person failed to stop to exchange information. The glass part of my tail light has been busted.
Corrective Action:
I made a left at the light onto 1100 Town East Blvd and a truck side swipe on the passengers side in the back . The other person failed to stop to exchange information. The glass part of my tail light has been busted.
Additional Notes:
I made a left at the light onto 1100 Town East Blvd and a truck side swipe on the passengers side in the back . The other person failed to stop to exchange information. The glass part of my tail light has been busted.
Mfg Campaign: 11429749
Recall Date: Aug 19, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the Main Street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
Corrective Action:
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the Main Street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
Additional Notes:
My car has just reached 60,000+ miles and it began to jerk, as if shifting gears and decelerate while driving, and has even come to a complete stop while driving. This has happened while in motion on the freeway and main streets, posing a risk to both myself and my child to cause an accident. When taken to the dealer, they did not see a problem after running many diagnostic tests, and offered to "reset" my vehicle for almost 200 dollars. This posed a great risk, as it came back again to a complete stop on the Main Street again while my family was in the car. Once this reset was done, it showed a "transmission fault". However, this should have been caught before and how is a transmission at fault at 60,000 miles with excellent maintenance? This incident would occur whether it was 35 mph to 70 mph
Mfg Campaign: 11429221
Recall Date: Aug 16, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant leaks into the spark plugs creating miss fire cylinder “3”
Corrective Action:
The coolant leaks into the spark plugs creating miss fire cylinder “3”
Additional Notes:
The coolant leaks into the spark plugs creating miss fire cylinder “3”
Mfg Campaign: 11428408
Recall Date: Aug 9, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine started out running roughly a couple days later it overheated the car gave me a notice to pull over safely I turned the car off the oil looks milky , It only has 71,000 miles on it
Corrective Action:
Engine started out running roughly a couple days later it overheated the car gave me a notice to pull over safely I turned the car off the oil looks milky , It only has 71,000 miles on it
Additional Notes:
Engine started out running roughly a couple days later it overheated the car gave me a notice to pull over safely I turned the car off the oil looks milky , It only has 71,000 miles on it
Mfg Campaign: 11428134
Recall Date: Aug 7, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Corrective Action:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Additional Notes:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Mfg Campaign: 11427484
Recall Date: Aug 2, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Corrective Action:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Additional Notes:
The car was overheating so I brought it to the dealership to have it looked at. I was informed that there was coolant leaking into one of the engine cylinders causing the car to overheat with the possibility of it even catching on fire.
Mfg Campaign: 11427484
Recall Date: Aug 2, 2021
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My 2017 Ford Escape began letting water inside of the tail light assembly, eventually filling up to the point that it shorted the brake light. When I went to replace the bulb, I found out that it is not replaceable unless you replace the ENTIRE tail light assembly, a $750 fix. Ford refuses to fix this for free, as they deem condensation not a reason. Upon doing research, it’s come to my attention 1,000s of people have had this exact same problem. The tail light assembly, the seam on top of the assembly has faulted. Not only did Ford produce a faulty product, they produced a light that costs $600 to replace. This is highway robbery, not to mention unsafe since the brake light does not function.
Corrective Action:
My 2017 Ford Escape began letting water inside of the tail light assembly, eventually filling up to the point that it shorted the brake light. When I went to replace the bulb, I found out that it is not replaceable unless you replace the ENTIRE tail light assembly, a $750 fix. Ford refuses to fix this for free, as they deem condensation not a reason. Upon doing research, it’s come to my attention 1,000s of people have had this exact same problem. The tail light assembly, the seam on top of the assembly has faulted. Not only did Ford produce a faulty product, they produced a light that costs $600 to replace. This is highway robbery, not to mention unsafe since the brake light does not function.
Additional Notes:
My 2017 Ford Escape began letting water inside of the tail light assembly, eventually filling up to the point that it shorted the brake light. When I went to replace the bulb, I found out that it is not replaceable unless you replace the ENTIRE tail light assembly, a $750 fix. Ford refuses to fix this for free, as they deem condensation not a reason. Upon doing research, it’s come to my attention 1,000s of people have had this exact same problem. The tail light assembly, the seam on top of the assembly has faulted. Not only did Ford produce a faulty product, they produced a light that costs $600 to replace. This is highway robbery, not to mention unsafe since the brake light does not function.
Mfg Campaign: 11427216
Recall Date: Jul 30, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on at 60,240 miles with a cylinder 2 misfire code. Took it to the dealer and they said it has coolent in cylinder number 2. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want $9,200 new engine block.
Corrective Action:
Check engine light came on at 60,240 miles with a cylinder 2 misfire code. Took it to the dealer and they said it has coolent in cylinder number 2. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want $9,200 new engine block.
Additional Notes:
Check engine light came on at 60,240 miles with a cylinder 2 misfire code. Took it to the dealer and they said it has coolent in cylinder number 2. It is no longer safe to drive the car. The car needs a new engine. Tbs 20-2100, they have a technical service bulletin that stats this is a common problem. They want $9,200 new engine block.
Mfg Campaign: 11426866
Recall Date: Jul 28, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Underneath safety shields Heat shield came loose due to broken clips that held it up Took the vehicle back numerous times,while under warranty ,and requested it to be fixed dealer said it was fixed but it would fall down soon as started driving. Scraped the road when it fell down. Took it back was told to just remove it because that's what most people do well I refused to remove it and will not remove it. I called Ford main headquarters was told not to remove it and take it to another dealer. I took it to another dealer they actually ordered clips and installed new clips to hold the panels up. Within 2 weeks of being fixed it has another clip broke again. I feel this is a huge safety hazard when driving and should one or both panels fall off it could cause a wreck and or damage to other vehicles that may be behind my vehicle. I have read were this is an on going issue and I do not understand why it can not be fixed and why I have to keep paying for it to be fixed when its been an ongoing issue since the purchase of the car. I understand the warranty is now out but this is a hazard that needs to be fixed instead of waiting until someone is hurt or killed due to an accident because the panels feel off the underneath of the car. Do not know exact date when it fell down and dragged on the road. I drove very slow and when I got home fixed it to were it would stick back up until I could get it into dealer.
Corrective Action:
Underneath safety shields Heat shield came loose due to broken clips that held it up Took the vehicle back numerous times,while under warranty ,and requested it to be fixed dealer said it was fixed but it would fall down soon as started driving. Scraped the road when it fell down. Took it back was told to just remove it because that's what most people do well I refused to remove it and will not remove it. I called Ford main headquarters was told not to remove it and take it to another dealer. I took it to another dealer they actually ordered clips and installed new clips to hold the panels up. Within 2 weeks of being fixed it has another clip broke again. I feel this is a huge safety hazard when driving and should one or both panels fall off it could cause a wreck and or damage to other vehicles that may be behind my vehicle. I have read were this is an on going issue and I do not understand why it can not be fixed and why I have to keep paying for it to be fixed when its been an ongoing issue since the purchase of the car. I understand the warranty is now out but this is a hazard that needs to be fixed instead of waiting until someone is hurt or killed due to an accident because the panels feel off the underneath of the car. Do not know exact date when it fell down and dragged on the road. I drove very slow and when I got home fixed it to were it would stick back up until I could get it into dealer.
Additional Notes:
Underneath safety shields Heat shield came loose due to broken clips that held it up Took the vehicle back numerous times,while under warranty ,and requested it to be fixed dealer said it was fixed but it would fall down soon as started driving. Scraped the road when it fell down. Took it back was told to just remove it because that's what most people do well I refused to remove it and will not remove it. I called Ford main headquarters was told not to remove it and take it to another dealer. I took it to another dealer they actually ordered clips and installed new clips to hold the panels up. Within 2 weeks of being fixed it has another clip broke again. I feel this is a huge safety hazard when driving and should one or both panels fall off it could cause a wreck and or damage to other vehicles that may be behind my vehicle. I have read were this is an on going issue and I do not understand why it can not be fixed and why I have to keep paying for it to be fixed when its been an ongoing issue since the purchase of the car. I understand the warranty is now out but this is a hazard that needs to be fixed instead of waiting until someone is hurt or killed due to an accident because the panels feel off the underneath of the car. Do not know exact date when it fell down and dragged on the road. I drove very slow and when I got home fixed it to were it would stick back up until I could get it into dealer.
Mfg Campaign: 11426337
Recall Date: Jul 25, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
There are thousands of complaints regarding this vehicle year and model paint pealing around the windshield. First it was my left and now its my right. This is a known issue with Ford!
Corrective Action:
There are thousands of complaints regarding this vehicle year and model paint pealing around the windshield. First it was my left and now its my right. This is a known issue with Ford!
Additional Notes:
There are thousands of complaints regarding this vehicle year and model paint pealing around the windshield. First it was my left and now its my right. This is a known issue with Ford!
Mfg Campaign: 11425210
Recall Date: Jul 16, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Corrective Action:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Additional Notes:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Mfg Campaign: 11423934
Recall Date: Jul 8, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Corrective Action:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Additional Notes:
I went to Lenoir City ford with issues of misfiring cylinder and mostly Limp Mode on the highway. They cleared my codes and sent me on my way. ^ This occured while my vehicle was still under warranty. Now, expired warranty, I have the same issue and they will not cover under warranty when the issue was first discovered. Good lord I need me a recall
Mfg Campaign: 11423934
Recall Date: Jul 8, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Corrective Action:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Additional Notes:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Mfg Campaign: 11423544
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Corrective Action:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Additional Notes:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Mfg Campaign: 11423544
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Corrective Action:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Additional Notes:
Upon parking the vehicle in my driveway, the vehicle would not turn off after turning off he ignition and removing the key. All the dash lights were on as the would be normally and the engine remained running. Tired everything including in and out of gear, driving, turned key on and off several times, tired both keys. Googled and seen there had been similar issues with earlier models that resulted in a recall, but this is a 2017. Found some online suggestions and after an hour figured out where the fuel pump fuse was and removed it and the engine stopped. The dash still stayed lit up and had a warning to get engine serviced. Put key in ignition and turned to run not start position and vehicle cranked and tried to start. Could not get dash console to power down or look the doors, the horn would beep twice every time I tried to lock the doors. Ended up disconnecting the battery to kill the power to everything. Plan to take it to Ford today if I can get it started again.
Mfg Campaign: 11423544
Recall Date: Jul 6, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 3-7-2019 brought vehicle in for service at Larsen Ford in Lakewood NJ for engine light turned on with OBN code P3020. Service dept employee, Mitch Sperling their was anti freeze in number two cylinder. They kept vehicle till 3/15/2019 and stated repair was made. Except the repair for this should have been a new engine. On 7-2-2021 brought vehicle into service dept for engine light with OBN code P0303. This time it was anti frreze in number 3 cylinder approx 55,000 mileage. Service dept checked vehicle and came back and stated I need new engine. That they would order engine from ford and get back to me in about a week when to bring vehicle back and it would take 3 to 4 weeks to install engine and they will rent me a car. My problem with this is that i have to drive a vehicle that could stall and get rear ended until they get back to me. This vehicle should have gotten new engine back in 3-15-2019 because that is the fix ford recommends. Their on hundreds of complaints for this same problem going back to 2010 with the turbos. My vehicle has a 2.0 turbo and should never have been sold without this problem being corrected. Now I have a vehicle with a history of engine problems and if I attempt to trade in will come back on vehicle history. My position is ford was hoping that I would go over the 60,000 warranty and they would not have to cover any further repair without me shelling out 8,000 dollars for repair.
Corrective Action:
On 3-7-2019 brought vehicle in for service at Larsen Ford in Lakewood NJ for engine light turned on with OBN code P3020. Service dept employee, Mitch Sperling their was anti freeze in number two cylinder. They kept vehicle till 3/15/2019 and stated repair was made. Except the repair for this should have been a new engine. On 7-2-2021 brought vehicle into service dept for engine light with OBN code P0303. This time it was anti frreze in number 3 cylinder approx 55,000 mileage. Service dept checked vehicle and came back and stated I need new engine. That they would order engine from ford and get back to me in about a week when to bring vehicle back and it would take 3 to 4 weeks to install engine and they will rent me a car. My problem with this is that i have to drive a vehicle that could stall and get rear ended until they get back to me. This vehicle should have gotten new engine back in 3-15-2019 because that is the fix ford recommends. Their on hundreds of complaints for this same problem going back to 2010 with the turbos. My vehicle has a 2.0 turbo and should never have been sold without this problem being corrected. Now I have a vehicle with a history of engine problems and if I attempt to trade in will come back on vehicle history. My position is ford was hoping that I would go over the 60,000 warranty and they would not have to cover any further repair without me shelling out 8,000 dollars for repair.
Additional Notes:
On 3-7-2019 brought vehicle in for service at Larsen Ford in Lakewood NJ for engine light turned on with OBN code P3020. Service dept employee, Mitch Sperling their was anti freeze in number two cylinder. They kept vehicle till 3/15/2019 and stated repair was made. Except the repair for this should have been a new engine. On 7-2-2021 brought vehicle into service dept for engine light with OBN code P0303. This time it was anti frreze in number 3 cylinder approx 55,000 mileage. Service dept checked vehicle and came back and stated I need new engine. That they would order engine from ford and get back to me in about a week when to bring vehicle back and it would take 3 to 4 weeks to install engine and they will rent me a car. My problem with this is that i have to drive a vehicle that could stall and get rear ended until they get back to me. This vehicle should have gotten new engine back in 3-15-2019 because that is the fix ford recommends. Their on hundreds of complaints for this same problem going back to 2010 with the turbos. My vehicle has a 2.0 turbo and should never have been sold without this problem being corrected. Now I have a vehicle with a history of engine problems and if I attempt to trade in will come back on vehicle history. My position is ford was hoping that I would go over the 60,000 warranty and they would not have to cover any further repair without me shelling out 8,000 dollars for repair.
Mfg Campaign: 11423393
Recall Date: Jul 4, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving along, approaching an intersection, and suddenly my car had no gears! The rpm's went sky high when I pressed on the gas but I had no drive. Thankfully I was able to coast to a turning lane and into a parking lot without incident. There had been no warning lights or funny noises and this was completely unexpected and could have caused an accident! I had to call a tow truck and the ford dealer that I took it to is now telling me the transmission needs replaced and that this is a common problem with this vehicle! And this is only 4 months after they replaced the engine that was bad! Shame on ford for not recalling this vehicle!
Corrective Action:
I was driving along, approaching an intersection, and suddenly my car had no gears! The rpm's went sky high when I pressed on the gas but I had no drive. Thankfully I was able to coast to a turning lane and into a parking lot without incident. There had been no warning lights or funny noises and this was completely unexpected and could have caused an accident! I had to call a tow truck and the ford dealer that I took it to is now telling me the transmission needs replaced and that this is a common problem with this vehicle! And this is only 4 months after they replaced the engine that was bad! Shame on ford for not recalling this vehicle!
Additional Notes:
I was driving along, approaching an intersection, and suddenly my car had no gears! The rpm's went sky high when I pressed on the gas but I had no drive. Thankfully I was able to coast to a turning lane and into a parking lot without incident. There had been no warning lights or funny noises and this was completely unexpected and could have caused an accident! I had to call a tow truck and the ford dealer that I took it to is now telling me the transmission needs replaced and that this is a common problem with this vehicle! And this is only 4 months after they replaced the engine that was bad! Shame on ford for not recalling this vehicle!
Mfg Campaign: 11423347
Recall Date: Jul 3, 2021
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