Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in Minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
Corrective Action:
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in Minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
Additional Notes:
My check engine light came on, and has since started chugging when I accelerate. Also have been adding coolant frequently. My safety issue is I am worried that I will stall when driving. I live in Minnesota and the weather here is brutal. My vehicle also kicks on the air conditioning by itself.
Mfg Campaign: 11447153
Recall Date: Jan 12, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tailgate lowers on its own without stopping on contact. Also does not beep.
Corrective Action:
Tailgate lowers on its own without stopping on contact. Also does not beep.
Additional Notes:
Tailgate lowers on its own without stopping on contact. Also does not beep.
Mfg Campaign: 11446848
Recall Date: Jan 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Swollen lug nuts on all tires
Corrective Action:
Swollen lug nuts on all tires
Additional Notes:
Swollen lug nuts on all tires
Mfg Campaign: 11446812
Recall Date: Jan 9, 2022
Ford Motor Company
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Corrective Action:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Additional Notes:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Mfg Campaign: 11446546
Recall Date: Jan 6, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM:WIRING
Potential Consequences:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Corrective Action:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Additional Notes:
Wiring harness rubbed on frame. It blew a fuse, disabled hill assist, traction control, and AWD.
Mfg Campaign: 11446546
Recall Date: Jan 6, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Steering wheel was locked when went out to go to work. Finally got steering wheel unlocked and tried to continue to my destination. Power steering went out completely after a couple of turns. Vehicle towed to shop for determination of problem.
Corrective Action:
Steering wheel was locked when went out to go to work. Finally got steering wheel unlocked and tried to continue to my destination. Power steering went out completely after a couple of turns. Vehicle towed to shop for determination of problem.
Additional Notes:
Steering wheel was locked when went out to go to work. Finally got steering wheel unlocked and tried to continue to my destination. Power steering went out completely after a couple of turns. Vehicle towed to shop for determination of problem.
Mfg Campaign: 11445967
Recall Date: Jan 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 60 MPH, the vehicle was shaking. The vehicle was taken to the dealer and diagnosed with an engine oil leak. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty, but they would assist with half of the cost for repair. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was approximately 59,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 60 MPH, the vehicle was shaking. The vehicle was taken to the dealer and diagnosed with an engine oil leak. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty, but they would assist with half of the cost for repair. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was approximately 59,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 60 MPH, the vehicle was shaking. The vehicle was taken to the dealer and diagnosed with an engine oil leak. The engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was out of warranty, but they would assist with half of the cost for repair. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was approximately 59,000.
Mfg Campaign: 11445059
Recall Date: Dec 27, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
2017 Ford Escape Transmission issue: I have maintained my vehicle in accordance with the 2017 Ford Escape manual since I purchased it. My vehicle has always been reliable until suddenly, at a little over 105,000 miles, my vehicle's transmission started slipping. My car revved and no check engine light or warning indicator ever came on. The car finally jutted forward, so I pulled it off the side of the road and had it towed to a Ford dealership service center. The dealership looked at the car and said I would need a whole new transmission and the parts are on back-order to which he also stated, "which indicates to me this is a common problem with the 2017 Ford Escape." I then towed the vehicle to a different Ford dealership service center to get a different opinion. This different service center also said I would need a new transmission. My car is available for inspection upon request. The safety of myself and others were put at risk since the issue occurred without any warning on a highway and before a car's reliability would be questioned (2017 year with 105,000 miles with no prior issues). The problem has been confirmed by two Ford dealership service centers.
Corrective Action:
2017 Ford Escape Transmission issue: I have maintained my vehicle in accordance with the 2017 Ford Escape manual since I purchased it. My vehicle has always been reliable until suddenly, at a little over 105,000 miles, my vehicle's transmission started slipping. My car revved and no check engine light or warning indicator ever came on. The car finally jutted forward, so I pulled it off the side of the road and had it towed to a Ford dealership service center. The dealership looked at the car and said I would need a whole new transmission and the parts are on back-order to which he also stated, "which indicates to me this is a common problem with the 2017 Ford Escape." I then towed the vehicle to a different Ford dealership service center to get a different opinion. This different service center also said I would need a new transmission. My car is available for inspection upon request. The safety of myself and others were put at risk since the issue occurred without any warning on a highway and before a car's reliability would be questioned (2017 year with 105,000 miles with no prior issues). The problem has been confirmed by two Ford dealership service centers.
Additional Notes:
2017 Ford Escape Transmission issue: I have maintained my vehicle in accordance with the 2017 Ford Escape manual since I purchased it. My vehicle has always been reliable until suddenly, at a little over 105,000 miles, my vehicle's transmission started slipping. My car revved and no check engine light or warning indicator ever came on. The car finally jutted forward, so I pulled it off the side of the road and had it towed to a Ford dealership service center. The dealership looked at the car and said I would need a whole new transmission and the parts are on back-order to which he also stated, "which indicates to me this is a common problem with the 2017 Ford Escape." I then towed the vehicle to a different Ford dealership service center to get a different opinion. This different service center also said I would need a new transmission. My car is available for inspection upon request. The safety of myself and others were put at risk since the issue occurred without any warning on a highway and before a car's reliability would be questioned (2017 year with 105,000 miles with no prior issues). The problem has been confirmed by two Ford dealership service centers.
Mfg Campaign: 11444758
Recall Date: Dec 22, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.
Corrective Action:
While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.
Additional Notes:
While getting routine maintenance service for an oil change and tire rotation from the Ford Dealership in Milford Ohio, I was informed by the Service Department representative that they were able to perform the tire rotation due to "swollen lug nuts" on my vehicle. The representative stated this is known issue and recommended I purchase new lug nuts from an aftermarket automotive parts supplier. - What component or system failed or malfunctioned, and is it available for inspection upon request? Since I need the vehicle for my transportation needs, I will be purchasing the new lug nuts as recommended, however, I will ask for the original lug nuts in question in the event there is an inspection request. - How was your safety or the safety of others put at risk? I do not feel at this time my safety has been put at risk. - Has the problem been reproduced or confirmed by a dealer or independent service center? This problem was identified by the dealer since the dealer is who recommended replacing the lug nuts. - Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by anyone else or any other organization. - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps, message or other symptoms of this problem. I was made aware of this issue by the Ford Dealership where I was getting service for an oil change and tire rotation on 12/17/2021.
Mfg Campaign: 11444242
Recall Date: Dec 18, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>
Corrective Action:
I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>
Additional Notes:
I recently purchased new tires. When I went to have them installed I was told there a problem with the lug nuts (Swollen Lug Nuts). I have never heard of such a problem until I researched the internet and found this is an issue with many Ford vehicles. I had to spend an unexpected repair of $140 plus for new lug nuts. Not only is this a defect but also a safety concern. If a driver would happen to get a flat and could not change the tire because of swollen lug nuts, that is a problem. Ford is aware of the problem and has done NOTHING to correct the problem/safety concern. There are millions of these vehicles on the road and the problem needs to be addressed by FORD>
Mfg Campaign: 11443755
Recall Date: Dec 14, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.
Corrective Action:
Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.
Additional Notes:
Quick Lane stated lug nuts were swollen and that it would cost $160 to replace lug nuts. This is a known issue with Fords--this should be covered under warranty as a defect item.
Mfg Campaign: 11443795
Recall Date: Dec 14, 2021
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while having the tires rotated at an independent mechanic, she was informed that the lug nuts were difficult to remove. The mechanic broke the lug nuts and replaced them. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 68,000.
Mfg Campaign: 11443046
Recall Date: Dec 8, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car was having a stuttering, shaking issue. Took it to the mechanic, and the engine block had cracked. The car is 4 years old, and this is a know manufacturing issue that Ford has not solved. The whole engine needed to be replaced.
Corrective Action:
Car was having a stuttering, shaking issue. Took it to the mechanic, and the engine block had cracked. The car is 4 years old, and this is a know manufacturing issue that Ford has not solved. The whole engine needed to be replaced.
Additional Notes:
Car was having a stuttering, shaking issue. Took it to the mechanic, and the engine block had cracked. The car is 4 years old, and this is a know manufacturing issue that Ford has not solved. The whole engine needed to be replaced.
Mfg Campaign: 11443135
Recall Date: Dec 8, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that a plastic guard located on the frame of the vehicle would detach and drag on the road pavement at various speeds without warning. The contact had taken the vehicle to a dealer where they initially repaired the defect; however, the failure persisted. The vehicle was taken back to the dealer where they removed the plastic guard but did not replace it. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle has yet to be repaired. The failure mileage was unknown. The contact stated that the part was replaced twice.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that a plastic guard located on the frame of the vehicle would detach and drag on the road pavement at various speeds without warning. The contact had taken the vehicle to a dealer where they initially repaired the defect; however, the failure persisted. The vehicle was taken back to the dealer where they removed the plastic guard but did not replace it. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle has yet to be repaired. The failure mileage was unknown. The contact stated that the part was replaced twice.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that a plastic guard located on the frame of the vehicle would detach and drag on the road pavement at various speeds without warning. The contact had taken the vehicle to a dealer where they initially repaired the defect; however, the failure persisted. The vehicle was taken back to the dealer where they removed the plastic guard but did not replace it. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle has yet to be repaired. The failure mileage was unknown. The contact stated that the part was replaced twice.
Mfg Campaign: 11442821
Recall Date: Dec 6, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. THE CONSUMER STATED WHILE COMPLETING A ROAD TRIP AND PULLING INTO THE DRIVEWAY, THE VEHICLE EMITTED A PUFF OF SMOKE AND FLAMES FROM THE HOOD. THE CONSUMER WAS UNABLE TO REMOVE THE KEYS, AS THEY WERE LOCKED IN THE IGNTION. THE VEHICLE WAS A TOTAL LOSS.
Corrective Action:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. THE CONSUMER STATED WHILE COMPLETING A ROAD TRIP AND PULLING INTO THE DRIVEWAY, THE VEHICLE EMITTED A PUFF OF SMOKE AND FLAMES FROM THE HOOD. THE CONSUMER WAS UNABLE TO REMOVE THE KEYS, AS THEY WERE LOCKED IN THE IGNTION. THE VEHICLE WAS A TOTAL LOSS.
Additional Notes:
2017 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO VEHICLE FIRE. THE CONSUMER STATED WHILE COMPLETING A ROAD TRIP AND PULLING INTO THE DRIVEWAY, THE VEHICLE EMITTED A PUFF OF SMOKE AND FLAMES FROM THE HOOD. THE CONSUMER WAS UNABLE TO REMOVE THE KEYS, AS THEY WERE LOCKED IN THE IGNTION. THE VEHICLE WAS A TOTAL LOSS.
Mfg Campaign: 11442837
Recall Date: Dec 6, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
As I was driving on I-75 on the evening of Sunday, November 14, 2021 around 8:30, at approximately 75 mph (I was in the middle lane passing a semi-truck), my car suddenly lost power. The RPMs began to go all the way up, the drop all the way down repeatedly. Lights came on, and a red light came on saying something like "Transmission malfunction Service now". Thankfully, I was near an exit and was able to get off the interstate. I parked at a gas station and let my car sit for about 30 minutes. It immediately cranked back up, but would not drive. I called roadside assistance and had it towed to a nearby Ford dealership. Two days later, I was told I would need a new transmission due to the overdrive gear breaking apart and spreading metal throughout the transmission, rendering it basically useless. My car only has around 77,500 miles on it. In fact, I still have the original battery and tires. I have NEVER had any indication of a problem with the transmission - no noises, no lights, nothing. I take my car to my local dealership for oil changes and inspections when it is time. Not once have I ever been told there were any issues. I just feel this must have been a faulty part in order for it to simply break apart that fast to cause my car to stop working while I was driving, not to mention the fact it was able to ruin my entire transmission. I do not have any invoices to share at this time. I am still trying to come up with $6500 for the repair so I can get my car back. Thank. you for your time and consideration.
Corrective Action:
As I was driving on I-75 on the evening of Sunday, November 14, 2021 around 8:30, at approximately 75 mph (I was in the middle lane passing a semi-truck), my car suddenly lost power. The RPMs began to go all the way up, the drop all the way down repeatedly. Lights came on, and a red light came on saying something like "Transmission malfunction Service now". Thankfully, I was near an exit and was able to get off the interstate. I parked at a gas station and let my car sit for about 30 minutes. It immediately cranked back up, but would not drive. I called roadside assistance and had it towed to a nearby Ford dealership. Two days later, I was told I would need a new transmission due to the overdrive gear breaking apart and spreading metal throughout the transmission, rendering it basically useless. My car only has around 77,500 miles on it. In fact, I still have the original battery and tires. I have NEVER had any indication of a problem with the transmission - no noises, no lights, nothing. I take my car to my local dealership for oil changes and inspections when it is time. Not once have I ever been told there were any issues. I just feel this must have been a faulty part in order for it to simply break apart that fast to cause my car to stop working while I was driving, not to mention the fact it was able to ruin my entire transmission. I do not have any invoices to share at this time. I am still trying to come up with $6500 for the repair so I can get my car back. Thank. you for your time and consideration.
Additional Notes:
As I was driving on I-75 on the evening of Sunday, November 14, 2021 around 8:30, at approximately 75 mph (I was in the middle lane passing a semi-truck), my car suddenly lost power. The RPMs began to go all the way up, the drop all the way down repeatedly. Lights came on, and a red light came on saying something like "Transmission malfunction Service now". Thankfully, I was near an exit and was able to get off the interstate. I parked at a gas station and let my car sit for about 30 minutes. It immediately cranked back up, but would not drive. I called roadside assistance and had it towed to a nearby Ford dealership. Two days later, I was told I would need a new transmission due to the overdrive gear breaking apart and spreading metal throughout the transmission, rendering it basically useless. My car only has around 77,500 miles on it. In fact, I still have the original battery and tires. I have NEVER had any indication of a problem with the transmission - no noises, no lights, nothing. I take my car to my local dealership for oil changes and inspections when it is time. Not once have I ever been told there were any issues. I just feel this must have been a faulty part in order for it to simply break apart that fast to cause my car to stop working while I was driving, not to mention the fact it was able to ruin my entire transmission. I do not have any invoices to share at this time. I am still trying to come up with $6500 for the repair so I can get my car back. Thank. you for your time and consideration.
Mfg Campaign: 11442686
Recall Date: Dec 4, 2021
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle inadvertently started jerking. There were no warning lights illuminated. The contact veered to the side of the road and opened the hood of the vehicle. The contact stated that he noticed that the vehicle did not have coolant and he refilled the coolant. The contact stated that as he continued to drive the vehicle, the vehicle started jerking significantly and was misfiring. The contact checked the engine coolant level and noticed that it was almost empty 15 minutes later. The contact stated that he added distilled water to the coolant reservoir. The contact stated that as he continued to drive that same day, the vehicle was jerking significantly. The contact turned off the vehicle and was unable to restart the vehicle without a jump start. The vehicle was towed to the contact's residence. The vehicle was then taken to the independent mechanic who diagnosed that the head gasket was fractured and there was water in the engine oil reservoir. The contact stated that the check engine warning light was illuminated. The vehicle was also taken to the dealer who informed the contact that the vehicle could not be repaired as his VIN was not included in any recall. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired since the VIN was not included in a recall. The vehicle was not repaired. The approximate failure mileage was 107,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle inadvertently started jerking. There were no warning lights illuminated. The contact veered to the side of the road and opened the hood of the vehicle. The contact stated that he noticed that the vehicle did not have coolant and he refilled the coolant. The contact stated that as he continued to drive the vehicle, the vehicle started jerking significantly and was misfiring. The contact checked the engine coolant level and noticed that it was almost empty 15 minutes later. The contact stated that he added distilled water to the coolant reservoir. The contact stated that as he continued to drive that same day, the vehicle was jerking significantly. The contact turned off the vehicle and was unable to restart the vehicle without a jump start. The vehicle was towed to the contact's residence. The vehicle was then taken to the independent mechanic who diagnosed that the head gasket was fractured and there was water in the engine oil reservoir. The contact stated that the check engine warning light was illuminated. The vehicle was also taken to the dealer who informed the contact that the vehicle could not be repaired as his VIN was not included in any recall. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired since the VIN was not included in a recall. The vehicle was not repaired. The approximate failure mileage was 107,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle inadvertently started jerking. There were no warning lights illuminated. The contact veered to the side of the road and opened the hood of the vehicle. The contact stated that he noticed that the vehicle did not have coolant and he refilled the coolant. The contact stated that as he continued to drive the vehicle, the vehicle started jerking significantly and was misfiring. The contact checked the engine coolant level and noticed that it was almost empty 15 minutes later. The contact stated that he added distilled water to the coolant reservoir. The contact stated that as he continued to drive that same day, the vehicle was jerking significantly. The contact turned off the vehicle and was unable to restart the vehicle without a jump start. The vehicle was towed to the contact's residence. The vehicle was then taken to the independent mechanic who diagnosed that the head gasket was fractured and there was water in the engine oil reservoir. The contact stated that the check engine warning light was illuminated. The vehicle was also taken to the dealer who informed the contact that the vehicle could not be repaired as his VIN was not included in any recall. The manufacturer was notified of the failure and advised the contact that the vehicle could not be repaired since the VIN was not included in a recall. The vehicle was not repaired. The approximate failure mileage was 107,000.
Mfg Campaign: 11442144
Recall Date: Nov 30, 2021
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from Ford Southwest in Weatherford, Texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named Charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be $6,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
Corrective Action:
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from Ford Southwest in Weatherford, Texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named Charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be $6,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
Additional Notes:
My ford escape has experienced premature transmission failure. I bought my 2017 ford escape brand new in 2017 from Ford Southwest in Weatherford, Texas. On 11/19/2021 the ford was getting rpms, but was not accelerating. We were driving on the highway. The escape would not accelerate compromising our safety. We managed to pull to the side of the highway. The car rested and was turned back on, but it would not move. We had to have the car towed to the southwest ford dealership. We had to leave the car there till they could look at it. On 11/23/2021, an employee named Charlie called from southwest ford. He explained there was converter failure damaging the transmission. The transmission needs to be replaced with a new on. Charlie estimated the cost to be $6,000. The 2017 ford escape only has 80,150 miles on it and I am being told that the transmission is damaged and needs to be completely replaced. Ford has known this to be a problem.
Mfg Campaign: 11441513
Recall Date: Nov 23, 2021
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
LUG NUTS. TWO PIECE DESIGN. CHROME PART SWELLS AND MAKES IT IMPOSSIBLE TO REMOVE LUG NUTS WITHOUT DAMAGING THEM. DEALER INFORMED ME THAT THIS IS A COMMON OCCURANCE AND CLASS ACTION LAWSUITS HAVE BEEN ATTEMPTED BUT REJECTED. I HAD TO BUY A SET OF 20 NEW LUG NUTS FOR $104. FORD TECHNICIANS AND CUSTOMERS HAVE LOST MONEY BECAUSE OF THIS. I WANTED TO REPORT ANOTHER OCCURANCE IN THE HOPES THAT FORD WILL HAVE TO DO SOMETHING ABOUT IT. I CAN PROVIDE A RECEIPT FOR THE PURCHASE, IF NECESSARY.
Corrective Action:
LUG NUTS. TWO PIECE DESIGN. CHROME PART SWELLS AND MAKES IT IMPOSSIBLE TO REMOVE LUG NUTS WITHOUT DAMAGING THEM. DEALER INFORMED ME THAT THIS IS A COMMON OCCURANCE AND CLASS ACTION LAWSUITS HAVE BEEN ATTEMPTED BUT REJECTED. I HAD TO BUY A SET OF 20 NEW LUG NUTS FOR $104. FORD TECHNICIANS AND CUSTOMERS HAVE LOST MONEY BECAUSE OF THIS. I WANTED TO REPORT ANOTHER OCCURANCE IN THE HOPES THAT FORD WILL HAVE TO DO SOMETHING ABOUT IT. I CAN PROVIDE A RECEIPT FOR THE PURCHASE, IF NECESSARY.
Additional Notes:
LUG NUTS. TWO PIECE DESIGN. CHROME PART SWELLS AND MAKES IT IMPOSSIBLE TO REMOVE LUG NUTS WITHOUT DAMAGING THEM. DEALER INFORMED ME THAT THIS IS A COMMON OCCURANCE AND CLASS ACTION LAWSUITS HAVE BEEN ATTEMPTED BUT REJECTED. I HAD TO BUY A SET OF 20 NEW LUG NUTS FOR $104. FORD TECHNICIANS AND CUSTOMERS HAVE LOST MONEY BECAUSE OF THIS. I WANTED TO REPORT ANOTHER OCCURANCE IN THE HOPES THAT FORD WILL HAVE TO DO SOMETHING ABOUT IT. I CAN PROVIDE A RECEIPT FOR THE PURCHASE, IF NECESSARY.
Mfg Campaign: 11440482
Recall Date: Nov 15, 2021
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine light illuminated, and diagnostic code P0304 was reported, which meant cylinder four is misfiring. The vehicle had about 44,900 miles on it. New Motorcraft spark plugs were installed by the owner and the vehicle appeared to drive fine. About 4 days later, the engine light illuminated again and codes P0300, P0301 and P0304 was reported. Also, the antifreeze reservoir was empty, but there was not any leaks on the ground. At this time, the vehicle had about 45,320 miles on it. I searched the internet to learn of any issues with these Ford Escapes and discovered TECHNICAL SERVICE BULLETIN 19-2346 applies to our vehicle. The vehicle was immediately taken to Automax Ford Service Center on November 4, 2021, where they stated the engine needs to be replaced. As of November 10, 2021, the vehicle is still waiting to receive a new engine.
Corrective Action:
The engine light illuminated, and diagnostic code P0304 was reported, which meant cylinder four is misfiring. The vehicle had about 44,900 miles on it. New Motorcraft spark plugs were installed by the owner and the vehicle appeared to drive fine. About 4 days later, the engine light illuminated again and codes P0300, P0301 and P0304 was reported. Also, the antifreeze reservoir was empty, but there was not any leaks on the ground. At this time, the vehicle had about 45,320 miles on it. I searched the internet to learn of any issues with these Ford Escapes and discovered TECHNICAL SERVICE BULLETIN 19-2346 applies to our vehicle. The vehicle was immediately taken to Automax Ford Service Center on November 4, 2021, where they stated the engine needs to be replaced. As of November 10, 2021, the vehicle is still waiting to receive a new engine.
Additional Notes:
The engine light illuminated, and diagnostic code P0304 was reported, which meant cylinder four is misfiring. The vehicle had about 44,900 miles on it. New Motorcraft spark plugs were installed by the owner and the vehicle appeared to drive fine. About 4 days later, the engine light illuminated again and codes P0300, P0301 and P0304 was reported. Also, the antifreeze reservoir was empty, but there was not any leaks on the ground. At this time, the vehicle had about 45,320 miles on it. I searched the internet to learn of any issues with these Ford Escapes and discovered TECHNICAL SERVICE BULLETIN 19-2346 applies to our vehicle. The vehicle was immediately taken to Automax Ford Service Center on November 4, 2021, where they stated the engine needs to be replaced. As of November 10, 2021, the vehicle is still waiting to receive a new engine.
Mfg Campaign: 11440094
Recall Date: Nov 11, 2021
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