Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Mfg Campaign: 11477113
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that cylinder #2 needed to be replaced. The vehicle was repaired; however, the failure reoccurred with the vehicle experiencing rough starts. The vehicle was taken to the local dealer where it was diagnosed that coolant had leaked into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 83,750.
Mfg Campaign: 11477113
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Purchased in late 2021 with approximately 68000 miles on the odometer. Began experiencing coolant loss despite no apparent leakage outside the engine. Coolant loss became so prevalent that vehicle overheated requiring towing to a garage. At garage they diagnosed that coolant was leaking into Cylinder 2 of the engine and this issue requires a complete engine replacement. Investigated for other similar issues and found that this is a known and very common issue with Ford Ecoboost 1.5 liter engines, and has been widely known about since 2019, apparently impacting 2013 to 2019 model years for various ford cars, common factor being the ecoboost 1.5 liter engine. Despite this being widely known and a special service bulletin that i found on your website from 2019 stating the issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf I have already paid out $4000 to order a new engine that will not be at the shop until mid September, and there will be an additional approximately $3000 labor bill for the engine replacement. How are they still allowed to sell these vehicles without advising potential owners of this common issue? And how has this not resulted in a recall action that would have saved many many people major financial damage.
Corrective Action:
Purchased in late 2021 with approximately 68000 miles on the odometer. Began experiencing coolant loss despite no apparent leakage outside the engine. Coolant loss became so prevalent that vehicle overheated requiring towing to a garage. At garage they diagnosed that coolant was leaking into Cylinder 2 of the engine and this issue requires a complete engine replacement. Investigated for other similar issues and found that this is a known and very common issue with Ford Ecoboost 1.5 liter engines, and has been widely known about since 2019, apparently impacting 2013 to 2019 model years for various ford cars, common factor being the ecoboost 1.5 liter engine. Despite this being widely known and a special service bulletin that i found on your website from 2019 stating the issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf I have already paid out $4000 to order a new engine that will not be at the shop until mid September, and there will be an additional approximately $3000 labor bill for the engine replacement. How are they still allowed to sell these vehicles without advising potential owners of this common issue? And how has this not resulted in a recall action that would have saved many many people major financial damage.
Additional Notes:
Purchased in late 2021 with approximately 68000 miles on the odometer. Began experiencing coolant loss despite no apparent leakage outside the engine. Coolant loss became so prevalent that vehicle overheated requiring towing to a garage. At garage they diagnosed that coolant was leaking into Cylinder 2 of the engine and this issue requires a complete engine replacement. Investigated for other similar issues and found that this is a known and very common issue with Ford Ecoboost 1.5 liter engines, and has been widely known about since 2019, apparently impacting 2013 to 2019 model years for various ford cars, common factor being the ecoboost 1.5 liter engine. Despite this being widely known and a special service bulletin that i found on your website from 2019 stating the issue. https://static.nhtsa.gov/odi/tsbs/2019/MC-10162071-0001.pdf I have already paid out $4000 to order a new engine that will not be at the shop until mid September, and there will be an additional approximately $3000 labor bill for the engine replacement. How are they still allowed to sell these vehicles without advising potential owners of this common issue? And how has this not resulted in a recall action that would have saved many many people major financial damage.
Mfg Campaign: 11477243
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into #2 cylinder and short block needs to be replaced. Known issue with the ecoboost with Ford and yet they keep selling it and won’t cover the cost for replacement motor which costs $7,200! Car is 5 years old.
Corrective Action:
Coolant leaking into #2 cylinder and short block needs to be replaced. Known issue with the ecoboost with Ford and yet they keep selling it and won’t cover the cost for replacement motor which costs $7,200! Car is 5 years old.
Additional Notes:
Coolant leaking into #2 cylinder and short block needs to be replaced. Known issue with the ecoboost with Ford and yet they keep selling it and won’t cover the cost for replacement motor which costs $7,200! Car is 5 years old.
Mfg Campaign: 11477250
Recall Date: Aug 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11476876
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shifted to park and the engine failed to turn off when the ignition was turned to off position and the key was moved. The contact was unsure of any warning lights being illuminated. The contact stated he reinserted the key, turned the ignition to the off position, and depressed the brake pedal and the engine turned off. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repair. The contact stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train) and was relating the failure to the recall. The dealer was contacted and made aware of the failure. The dealer stated that parts were not available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shifted to park and the engine failed to turn off when the ignition was turned to off position and the key was moved. The contact was unsure of any warning lights being illuminated. The contact stated he reinserted the key, turned the ignition to the off position, and depressed the brake pedal and the engine turned off. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repair. The contact stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train) and was relating the failure to the recall. The dealer was contacted and made aware of the failure. The dealer stated that parts were not available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was shifted to park and the engine failed to turn off when the ignition was turned to off position and the key was moved. The contact was unsure of any warning lights being illuminated. The contact stated he reinserted the key, turned the ignition to the off position, and depressed the brake pedal and the engine turned off. The vehicle was not taken to the dealer or independent mechanic for diagnostic test or repair. The contact stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train) and was relating the failure to the recall. The dealer was contacted and made aware of the failure. The dealer stated that parts were not available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11476982
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle was running very poor after a long trip the day after the trip. It had a p0302 code and at my shop in Tempe AZ alerted me to the issue being, an engine needs to be replaced. I had 103,356 miles on it. We have a coolant intrusion and it was checked by putting 21 lbs of pressure on the cooling system and it leaked into the # 2 cylinder. This is a safety problem due to the engine in limp mode and no power. It was an engine replacement that cost $6000. The engine from Ford was only $2100. The only reason the engine was $2100 was the fact that Ford drops the price so the warranty does not damage their profitability. I am tired of this no recall settlements with car manufacturers that do not issue recalls and promise to pay and then they do not send the information to the dealers so they will not replace the parts on warranty for the dealership does not have records to do the repair. This gets Ford off the hook. I have gone through this with my Ford Focus 2012. Dual Clutch went out without recall. I had the first clutch replaced Then I had to pay $2600 for a clutch replacement with only 65,000 miles from the replacement. They installed the same parts on the vehicle that were like new. These were the same defective parts that came on the car when new. Now 65,000 miles later the clutch is again bad with the shaking and shuttering when the car was new. I read online an article from Car and Driver that if the customer requests a new clutch Ford is to replace it no charge. I went to Ford again today and nothing to tell the dealer to replace the clutch. Again Ford has gotten away with not changing the defective product. This was part of a Class action suit that NHTSA negotiated with Ford. Again Ford gets away with not replacing the part. If you negotiate a settlement with Ford a bulletin needs to be produced by Ford and you need to make sure that it is done
Corrective Action:
The vehicle was running very poor after a long trip the day after the trip. It had a p0302 code and at my shop in Tempe AZ alerted me to the issue being, an engine needs to be replaced. I had 103,356 miles on it. We have a coolant intrusion and it was checked by putting 21 lbs of pressure on the cooling system and it leaked into the # 2 cylinder. This is a safety problem due to the engine in limp mode and no power. It was an engine replacement that cost $6000. The engine from Ford was only $2100. The only reason the engine was $2100 was the fact that Ford drops the price so the warranty does not damage their profitability. I am tired of this no recall settlements with car manufacturers that do not issue recalls and promise to pay and then they do not send the information to the dealers so they will not replace the parts on warranty for the dealership does not have records to do the repair. This gets Ford off the hook. I have gone through this with my Ford Focus 2012. Dual Clutch went out without recall. I had the first clutch replaced Then I had to pay $2600 for a clutch replacement with only 65,000 miles from the replacement. They installed the same parts on the vehicle that were like new. These were the same defective parts that came on the car when new. Now 65,000 miles later the clutch is again bad with the shaking and shuttering when the car was new. I read online an article from Car and Driver that if the customer requests a new clutch Ford is to replace it no charge. I went to Ford again today and nothing to tell the dealer to replace the clutch. Again Ford has gotten away with not changing the defective product. This was part of a Class action suit that NHTSA negotiated with Ford. Again Ford gets away with not replacing the part. If you negotiate a settlement with Ford a bulletin needs to be produced by Ford and you need to make sure that it is done
Additional Notes:
The vehicle was running very poor after a long trip the day after the trip. It had a p0302 code and at my shop in Tempe AZ alerted me to the issue being, an engine needs to be replaced. I had 103,356 miles on it. We have a coolant intrusion and it was checked by putting 21 lbs of pressure on the cooling system and it leaked into the # 2 cylinder. This is a safety problem due to the engine in limp mode and no power. It was an engine replacement that cost $6000. The engine from Ford was only $2100. The only reason the engine was $2100 was the fact that Ford drops the price so the warranty does not damage their profitability. I am tired of this no recall settlements with car manufacturers that do not issue recalls and promise to pay and then they do not send the information to the dealers so they will not replace the parts on warranty for the dealership does not have records to do the repair. This gets Ford off the hook. I have gone through this with my Ford Focus 2012. Dual Clutch went out without recall. I had the first clutch replaced Then I had to pay $2600 for a clutch replacement with only 65,000 miles from the replacement. They installed the same parts on the vehicle that were like new. These were the same defective parts that came on the car when new. Now 65,000 miles later the clutch is again bad with the shaking and shuttering when the car was new. I read online an article from Car and Driver that if the customer requests a new clutch Ford is to replace it no charge. I went to Ford again today and nothing to tell the dealer to replace the clutch. Again Ford has gotten away with not changing the defective product. This was part of a Class action suit that NHTSA negotiated with Ford. Again Ford gets away with not replacing the part. If you negotiate a settlement with Ford a bulletin needs to be produced by Ford and you need to make sure that it is done
Mfg Campaign: 11476998
Recall Date: Aug 1, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
On June 1, 2018 which was a Friday and the time was around 5pm. My co worker and I just finished a patient at the Boise Christian Retirement Village. I proceeded to enter the 2017 Ford Escape to start the engine so that the inside would cool down. As I exited the vehicle to speak to my co worker who was parked 2 cars down. We were discussing a situation about a coworker and she states " Danielle your car is rolling back". At that moment I did not know who was in the building the ford was heading. I ran after the ford and opened the driver side door and grabbed the steering wheel. The drivers door knocked me down and the drivers front tire ran me over starting from the foot , leg, pelvic, chest and then my head. I sustained numerous injuries. I had 5 fractured ribs, a hole in my right lung, 2 fractures on my face, several hematomas. My head was squeezed like grape and had a 15 inch laceration. I suffer everyday from this accident. I have scars and a lot of PTSD. I am currently driving the 2019 Ford Escape for my work. Now I am scared to death and dont know what to do
Corrective Action:
On June 1, 2018 which was a Friday and the time was around 5pm. My co worker and I just finished a patient at the Boise Christian Retirement Village. I proceeded to enter the 2017 Ford Escape to start the engine so that the inside would cool down. As I exited the vehicle to speak to my co worker who was parked 2 cars down. We were discussing a situation about a coworker and she states " Danielle your car is rolling back". At that moment I did not know who was in the building the ford was heading. I ran after the ford and opened the driver side door and grabbed the steering wheel. The drivers door knocked me down and the drivers front tire ran me over starting from the foot , leg, pelvic, chest and then my head. I sustained numerous injuries. I had 5 fractured ribs, a hole in my right lung, 2 fractures on my face, several hematomas. My head was squeezed like grape and had a 15 inch laceration. I suffer everyday from this accident. I have scars and a lot of PTSD. I am currently driving the 2019 Ford Escape for my work. Now I am scared to death and dont know what to do
Additional Notes:
On June 1, 2018 which was a Friday and the time was around 5pm. My co worker and I just finished a patient at the Boise Christian Retirement Village. I proceeded to enter the 2017 Ford Escape to start the engine so that the inside would cool down. As I exited the vehicle to speak to my co worker who was parked 2 cars down. We were discussing a situation about a coworker and she states " Danielle your car is rolling back". At that moment I did not know who was in the building the ford was heading. I ran after the ford and opened the driver side door and grabbed the steering wheel. The drivers door knocked me down and the drivers front tire ran me over starting from the foot , leg, pelvic, chest and then my head. I sustained numerous injuries. I had 5 fractured ribs, a hole in my right lung, 2 fractures on my face, several hematomas. My head was squeezed like grape and had a 15 inch laceration. I suffer everyday from this accident. I have scars and a lot of PTSD. I am currently driving the 2019 Ford Escape for my work. Now I am scared to death and dont know what to do
Mfg Campaign: 11476446
Recall Date: Jul 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that there was an engine misfire while starting the vehicle. The check engine warning light illuminated. The contact turned off the vehicle. The contact stated that a family member inspected the vehicle and noticed that the coolant level was low and that coolant was leaking into the engine. The vehicle was not diagnosed. The contact called the dealer and explained the failure; however, the contact was informed that there was no need for a diagnostic test, due to the failure being a known issue. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that there was an engine misfire while starting the vehicle. The check engine warning light illuminated. The contact turned off the vehicle. The contact stated that a family member inspected the vehicle and noticed that the coolant level was low and that coolant was leaking into the engine. The vehicle was not diagnosed. The contact called the dealer and explained the failure; however, the contact was informed that there was no need for a diagnostic test, due to the failure being a known issue. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that there was an engine misfire while starting the vehicle. The check engine warning light illuminated. The contact turned off the vehicle. The contact stated that a family member inspected the vehicle and noticed that the coolant level was low and that coolant was leaking into the engine. The vehicle was not diagnosed. The contact called the dealer and explained the failure; however, the contact was informed that there was no need for a diagnostic test, due to the failure being a known issue. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 109,000.
Mfg Campaign: 11476479
Recall Date: Jul 29, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine failure due to loss of compression in two cylinders. Local mechanic believes that the cylinder block or head has failed.
Corrective Action:
Engine failure due to loss of compression in two cylinders. Local mechanic believes that the cylinder block or head has failed.
Additional Notes:
Engine failure due to loss of compression in two cylinders. Local mechanic believes that the cylinder block or head has failed.
Mfg Campaign: 11476247
Recall Date: Jul 28, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Illuminating malfunction indicator lamp, low coolant level, white exhaust smoke, runs then no start, blowing fuses, coolant intrusion into cylinder
Corrective Action:
Illuminating malfunction indicator lamp, low coolant level, white exhaust smoke, runs then no start, blowing fuses, coolant intrusion into cylinder
Additional Notes:
Illuminating malfunction indicator lamp, low coolant level, white exhaust smoke, runs then no start, blowing fuses, coolant intrusion into cylinder
Mfg Campaign: 11476046
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On 7/24/22, upon starting the vehicle the “check engine” light on the dash display came on and stayed on during my trip to church and then again on my way home. Because it was Sunday, the Ford Dealer where I purchased the vehicle new in June 2017 was closed. I called the next day and made an appointment to take the vehicle to the dealer service department on 7/27. The service technician determined that coolant is leaking into the cylinders. The fix, according to Ford TSB 22-2229, is engine replacement. The repair estimate totals $7,852.16. The vehicle has 66727 miles on it and is out of warranty. From online research I have learned this is an issue that has occurred frequently with this and other ford models.
Corrective Action:
On 7/24/22, upon starting the vehicle the “check engine” light on the dash display came on and stayed on during my trip to church and then again on my way home. Because it was Sunday, the Ford Dealer where I purchased the vehicle new in June 2017 was closed. I called the next day and made an appointment to take the vehicle to the dealer service department on 7/27. The service technician determined that coolant is leaking into the cylinders. The fix, according to Ford TSB 22-2229, is engine replacement. The repair estimate totals $7,852.16. The vehicle has 66727 miles on it and is out of warranty. From online research I have learned this is an issue that has occurred frequently with this and other ford models.
Additional Notes:
On 7/24/22, upon starting the vehicle the “check engine” light on the dash display came on and stayed on during my trip to church and then again on my way home. Because it was Sunday, the Ford Dealer where I purchased the vehicle new in June 2017 was closed. I called the next day and made an appointment to take the vehicle to the dealer service department on 7/27. The service technician determined that coolant is leaking into the cylinders. The fix, according to Ford TSB 22-2229, is engine replacement. The repair estimate totals $7,852.16. The vehicle has 66727 miles on it and is out of warranty. From online research I have learned this is an issue that has occurred frequently with this and other ford models.
Mfg Campaign: 11476122
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The “steering fault failure” warning came on after an alarm, stating that it needed immediate repair. Within less than 5 minutes, steering failed. Wheel was practically locked. I was just about to make a U-turn when this occurred. I was lucky not to be on a busy road. Dealer states it can not reproduce problem. For safety’s sake, the steering rack should be replaced since this is the second time this happened. The last episode occurred when the dealership was changing hands and was not followed up on. Now the dealer called, stating problem is not reproducible. I feel like I’m driving an unsafe vehicle, with no recourse. The car is still covered with an extended warranty, which is proving worthless.
Corrective Action:
The “steering fault failure” warning came on after an alarm, stating that it needed immediate repair. Within less than 5 minutes, steering failed. Wheel was practically locked. I was just about to make a U-turn when this occurred. I was lucky not to be on a busy road. Dealer states it can not reproduce problem. For safety’s sake, the steering rack should be replaced since this is the second time this happened. The last episode occurred when the dealership was changing hands and was not followed up on. Now the dealer called, stating problem is not reproducible. I feel like I’m driving an unsafe vehicle, with no recourse. The car is still covered with an extended warranty, which is proving worthless.
Additional Notes:
The “steering fault failure” warning came on after an alarm, stating that it needed immediate repair. Within less than 5 minutes, steering failed. Wheel was practically locked. I was just about to make a U-turn when this occurred. I was lucky not to be on a busy road. Dealer states it can not reproduce problem. For safety’s sake, the steering rack should be replaced since this is the second time this happened. The last episode occurred when the dealership was changing hands and was not followed up on. Now the dealer called, stating problem is not reproducible. I feel like I’m driving an unsafe vehicle, with no recourse. The car is still covered with an extended warranty, which is proving worthless.
Mfg Campaign: 11476147
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Corrective Action:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Additional Notes:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Mfg Campaign: 11476225
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Corrective Action:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Additional Notes:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Mfg Campaign: 11476225
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Corrective Action:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Additional Notes:
All of a sudden my transmission service fault light has came on, my escape won’t shift into gear, and when it is in park it won’t go into drive it any other gear without you forcing it. I have called farina, Effingham, Salem, Centralia, Newton and none of them can get my car in for a month. I am now without a vehicle and I’m needing something done.
Mfg Campaign: 11476225
Recall Date: Jul 27, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH or exceeding 25 MPH, the vehicle was jerking. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 112,595.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH or exceeding 25 MPH, the vehicle was jerking. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 112,595.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH or exceeding 25 MPH, the vehicle was jerking. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 112,595.
Mfg Campaign: 11475928
Recall Date: Jul 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The dealer was made aware of the failure and advised the contact to push the Auto Start/Stop button to restart the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The dealer was made aware of the failure and advised the contact to push the Auto Start/Stop button to restart the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The dealer was made aware of the failure and advised the contact to push the Auto Start/Stop button to restart the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000. VIN tool confirms parts not available.
Mfg Campaign: 11475996
Recall Date: Jul 26, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle hesitated and the contact heard a sputtering sound from the engine. The contact stated that the check engine warning light was illuminated. The contact noticed that she had to refill the coolant reservoir repeatedly. The contact had driven the vehicle to an independent mechanic who diagnosed a misfire in one of the cylinders. The vehicle was not taken to be diagnosed; however, the dealer was contacted and informed the contact that the engine might need to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 176,000.
Mfg Campaign: 11475692
Recall Date: Jul 25, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I exited my car to take pictures of a bird. The engine was running and I thought the gearshift was in Park. I felt the car bump me and realized it had started moving. The rear tire ran over my left foot and I found myself lying face down on the road. I tried to get up but fell onto my camera. I looked to my right and saw my car moving down the road, drifting to the right towards the embankment that leads down to a canal. I managed to get up and reached the car as it was about to leave the roadway. I tried to grab the steering wheel, but the rear tire ran over my right foot, then over my left foot again. My car went down the embankment, stopping just short of flipping over in the canal. Since there was no other plausible explanation at the time, I assumed I didn’t put the car in Park despite thinking I did. However, I’ve puzzled over the accident almost obsessively since it occurred because when the engine is running and the gearshift is in Drive and not Park, my car moves forward at approx. 4 MPH with little to no hesitation as soon as my foot lifts off the brake pedal. I DID NOT GET OUT OF A MOVING CAR. After the recall notice, I looked at the metadata from the images taken the day of the accident and it shows my car did not begin moving until at least 23 seconds after I exited it to photograph the bird. That also indicates it was in fact in Park. I had a broken rib from falling on my camera and a broken (crushed) big toe on my left foot. Other injuries apparent then and/or in the days following were considerable swelling and pain of my left knee and foot, swelling and pain of my right knee and foot, and pain along the outside of my lower legs. I still have pain from the accident, including arthritis in my left foot, pain along my outer left leg and inner knee, and pain in my left big toe. My camera and brand-new lens were damaged. I did not have the car inspected. My safety and the safety of others are at risk until the required parts for repair are available.
Corrective Action:
I exited my car to take pictures of a bird. The engine was running and I thought the gearshift was in Park. I felt the car bump me and realized it had started moving. The rear tire ran over my left foot and I found myself lying face down on the road. I tried to get up but fell onto my camera. I looked to my right and saw my car moving down the road, drifting to the right towards the embankment that leads down to a canal. I managed to get up and reached the car as it was about to leave the roadway. I tried to grab the steering wheel, but the rear tire ran over my right foot, then over my left foot again. My car went down the embankment, stopping just short of flipping over in the canal. Since there was no other plausible explanation at the time, I assumed I didn’t put the car in Park despite thinking I did. However, I’ve puzzled over the accident almost obsessively since it occurred because when the engine is running and the gearshift is in Drive and not Park, my car moves forward at approx. 4 MPH with little to no hesitation as soon as my foot lifts off the brake pedal. I DID NOT GET OUT OF A MOVING CAR. After the recall notice, I looked at the metadata from the images taken the day of the accident and it shows my car did not begin moving until at least 23 seconds after I exited it to photograph the bird. That also indicates it was in fact in Park. I had a broken rib from falling on my camera and a broken (crushed) big toe on my left foot. Other injuries apparent then and/or in the days following were considerable swelling and pain of my left knee and foot, swelling and pain of my right knee and foot, and pain along the outside of my lower legs. I still have pain from the accident, including arthritis in my left foot, pain along my outer left leg and inner knee, and pain in my left big toe. My camera and brand-new lens were damaged. I did not have the car inspected. My safety and the safety of others are at risk until the required parts for repair are available.
Additional Notes:
I exited my car to take pictures of a bird. The engine was running and I thought the gearshift was in Park. I felt the car bump me and realized it had started moving. The rear tire ran over my left foot and I found myself lying face down on the road. I tried to get up but fell onto my camera. I looked to my right and saw my car moving down the road, drifting to the right towards the embankment that leads down to a canal. I managed to get up and reached the car as it was about to leave the roadway. I tried to grab the steering wheel, but the rear tire ran over my right foot, then over my left foot again. My car went down the embankment, stopping just short of flipping over in the canal. Since there was no other plausible explanation at the time, I assumed I didn’t put the car in Park despite thinking I did. However, I’ve puzzled over the accident almost obsessively since it occurred because when the engine is running and the gearshift is in Drive and not Park, my car moves forward at approx. 4 MPH with little to no hesitation as soon as my foot lifts off the brake pedal. I DID NOT GET OUT OF A MOVING CAR. After the recall notice, I looked at the metadata from the images taken the day of the accident and it shows my car did not begin moving until at least 23 seconds after I exited it to photograph the bird. That also indicates it was in fact in Park. I had a broken rib from falling on my camera and a broken (crushed) big toe on my left foot. Other injuries apparent then and/or in the days following were considerable swelling and pain of my left knee and foot, swelling and pain of my right knee and foot, and pain along the outside of my lower legs. I still have pain from the accident, including arthritis in my left foot, pain along my outer left leg and inner knee, and pain in my left big toe. My camera and brand-new lens were damaged. I did not have the car inspected. My safety and the safety of others are at risk until the required parts for repair are available.
Mfg Campaign: 11475490
Recall Date: Jul 23, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury