Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I turned my car on and a Warning light of adaptive steering sensor came on. Then my steering wheel was not in the correct position while I was driving. I only have 80 thousand miles on this vehicle. I feel like this vehicle should have been included the recalls of the other 2017 ford edges. Adaptive steering issues. Please add my VIN # to the recall so I can fix this. I’m afraid to drive it now. Thank you for your time with this problem. I can’t afford to fix this. I was told it would cost close to 4000 dollars.
Corrective Action:
I turned my car on and a Warning light of adaptive steering sensor came on. Then my steering wheel was not in the correct position while I was driving. I only have 80 thousand miles on this vehicle. I feel like this vehicle should have been included the recalls of the other 2017 ford edges. Adaptive steering issues. Please add my VIN # to the recall so I can fix this. I’m afraid to drive it now. Thank you for your time with this problem. I can’t afford to fix this. I was told it would cost close to 4000 dollars.
Additional Notes:
I turned my car on and a Warning light of adaptive steering sensor came on. Then my steering wheel was not in the correct position while I was driving. I only have 80 thousand miles on this vehicle. I feel like this vehicle should have been included the recalls of the other 2017 ford edges. Adaptive steering issues. Please add my VIN # to the recall so I can fix this. I’m afraid to drive it now. Thank you for your time with this problem. I can’t afford to fix this. I was told it would cost close to 4000 dollars.
Mfg Campaign: 11647056
Recall Date: Mar 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached complaint
Corrective Action:
See attached complaint
Additional Notes:
See attached complaint
Mfg Campaign: 11646418
Recall Date: Mar 5, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The parking brake may fail. There is a common problem when looking online.
Corrective Action:
The parking brake may fail. There is a common problem when looking online.
Additional Notes:
The parking brake may fail. There is a common problem when looking online.
Mfg Campaign: 11646349
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the vehicle started losing coolant. The check engine warning light was illuminated. On another occasion, the engine started to overheat, and the coolant reservoir needed to be refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the vehicle started losing coolant. The check engine warning light was illuminated. On another occasion, the engine started to overheat, and the coolant reservoir needed to be refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 45 MPH, the vehicle started losing coolant. The check engine warning light was illuminated. On another occasion, the engine started to overheat, and the coolant reservoir needed to be refilled weekly. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,000.
Mfg Campaign: 11646373
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and I took it to the dealer. They determined there is a coolant intrusion and the fix is replacing the engine.
Corrective Action:
Check engine light came on and I took it to the dealer. They determined there is a coolant intrusion and the fix is replacing the engine.
Additional Notes:
Check engine light came on and I took it to the dealer. They determined there is a coolant intrusion and the fix is replacing the engine.
Mfg Campaign: 11646385
Recall Date: Mar 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine block failure at 87,876 miles. Ford inspected and admitted to a faulty design with this engine. Engine failure is the safety issue
Corrective Action:
Engine block failure at 87,876 miles. Ford inspected and admitted to a faulty design with this engine. Engine failure is the safety issue
Additional Notes:
Engine block failure at 87,876 miles. Ford inspected and admitted to a faulty design with this engine. Engine failure is the safety issue
Mfg Campaign: 11645844
Recall Date: Mar 2, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
*Left rear brake failure. *Hard to stop - spongy brake pedal goes to floorboard when trying to stop. *Independent service center confirmed left rear brake hose leak. *Only the service center inspected the vehicle. *No warning lamps or messages of the problem prior to the failure. The problem first appeared the day of the brake failure. *I had the car towed to the independent service center. They found the left rear brake hose leaking brake fluid. They suggested replacing both rear brake hoses. Once replaced, they did not notice any other issues on the test drive afterwards.
Corrective Action:
*Left rear brake failure. *Hard to stop - spongy brake pedal goes to floorboard when trying to stop. *Independent service center confirmed left rear brake hose leak. *Only the service center inspected the vehicle. *No warning lamps or messages of the problem prior to the failure. The problem first appeared the day of the brake failure. *I had the car towed to the independent service center. They found the left rear brake hose leaking brake fluid. They suggested replacing both rear brake hoses. Once replaced, they did not notice any other issues on the test drive afterwards.
Additional Notes:
*Left rear brake failure. *Hard to stop - spongy brake pedal goes to floorboard when trying to stop. *Independent service center confirmed left rear brake hose leak. *Only the service center inspected the vehicle. *No warning lamps or messages of the problem prior to the failure. The problem first appeared the day of the brake failure. *I had the car towed to the independent service center. They found the left rear brake hose leaking brake fluid. They suggested replacing both rear brake hoses. Once replaced, they did not notice any other issues on the test drive afterwards.
Mfg Campaign: 11645680
Recall Date: Feb 28, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Corrective Action:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Additional Notes:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Mfg Campaign: 11645434
Recall Date: Feb 27, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Corrective Action:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Additional Notes:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Mfg Campaign: 11645434
Recall Date: Feb 27, 2025
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Corrective Action:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Additional Notes:
On multiple occasions, the climate control system cuts out causing no defrost, the wipers stop working, and while driving the rear brake line failed which almost caused an accident. Ford stated it was outside of the warranty however the vehicle is driven only on streets and seems like a strange failure.
Mfg Campaign: 11645434
Recall Date: Feb 27, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Mfg Campaign: 11644540
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal white smoke coming from the exhaust pipe. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to an independent mechanic, where a tune-up was performed. The contact stated while driving at various speeds, the contact noticed a fluid leaking sound. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that spark plug #2 had failed. The dealer replaced all the spark plugs; however, the failure persisted. The dealer diagnosed that coolant intrusion in the fuel tank and the oil had caused the engine to fail. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Mfg Campaign: 11644540
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the head gasket was faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the head gasket was faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the head gasket was faulty, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
Mfg Campaign: 11644646
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Started car and heard rattling noise. Took the car to shop and was told it was the flex plate. Called Ford to see if I could get it repaired under CSP 22n12 I was told I COULD NOT because I previously took my car to the Ford dealer because it was driving rough and making a sound so I took it in to see if it was the flex plate (another Ford dealer diagnosed it with the coolant intrusion issue) and because they said they inspected it and despite making no repairs the dealership closed the CSP 22N12 on my car. I called Ford Customer Service and was told I could file a complaint but there is nothing that they can do. First I had to deal with coolant intrusion and now the flex plate! I think it’s horrible that the consumer has to keep being financially responsible for the flaws of this suv. Another defective part that I’m left paying for and now my car has to just be parked until I can afford it.
Corrective Action:
Started car and heard rattling noise. Took the car to shop and was told it was the flex plate. Called Ford to see if I could get it repaired under CSP 22n12 I was told I COULD NOT because I previously took my car to the Ford dealer because it was driving rough and making a sound so I took it in to see if it was the flex plate (another Ford dealer diagnosed it with the coolant intrusion issue) and because they said they inspected it and despite making no repairs the dealership closed the CSP 22N12 on my car. I called Ford Customer Service and was told I could file a complaint but there is nothing that they can do. First I had to deal with coolant intrusion and now the flex plate! I think it’s horrible that the consumer has to keep being financially responsible for the flaws of this suv. Another defective part that I’m left paying for and now my car has to just be parked until I can afford it.
Additional Notes:
Started car and heard rattling noise. Took the car to shop and was told it was the flex plate. Called Ford to see if I could get it repaired under CSP 22n12 I was told I COULD NOT because I previously took my car to the Ford dealer because it was driving rough and making a sound so I took it in to see if it was the flex plate (another Ford dealer diagnosed it with the coolant intrusion issue) and because they said they inspected it and despite making no repairs the dealership closed the CSP 22N12 on my car. I called Ford Customer Service and was told I could file a complaint but there is nothing that they can do. First I had to deal with coolant intrusion and now the flex plate! I think it’s horrible that the consumer has to keep being financially responsible for the flaws of this suv. Another defective part that I’m left paying for and now my car has to just be parked until I can afford it.
Mfg Campaign: 11643970
Recall Date: Feb 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The contact was made aware of an unknown Technical Service Bulletin; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 46,686.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The contact was made aware of an unknown Technical Service Bulletin; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 46,686.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The contact was made aware of an unknown Technical Service Bulletin; however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 46,686.
Mfg Campaign: 11643677
Recall Date: Feb 19, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge Titanium with 61,000 miles had faulty engine installed during manufacturing and is experiencing the common issue as other Ford Customers. The vehicle is experiencing coolant intrusion into the engine, specifically cylinder #2. Ford has denied the replacement of the engine (even though the vehicle only has 61,000 miles) and expected to replace the long block engine for $9,809.59.
Corrective Action:
2017 Ford Edge Titanium with 61,000 miles had faulty engine installed during manufacturing and is experiencing the common issue as other Ford Customers. The vehicle is experiencing coolant intrusion into the engine, specifically cylinder #2. Ford has denied the replacement of the engine (even though the vehicle only has 61,000 miles) and expected to replace the long block engine for $9,809.59.
Additional Notes:
2017 Ford Edge Titanium with 61,000 miles had faulty engine installed during manufacturing and is experiencing the common issue as other Ford Customers. The vehicle is experiencing coolant intrusion into the engine, specifically cylinder #2. Ford has denied the replacement of the engine (even though the vehicle only has 61,000 miles) and expected to replace the long block engine for $9,809.59.
Mfg Campaign: 11642797
Recall Date: Feb 14, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I bought the car used from a Ford Dealer in October 2024. The car had a clean CARFAX and solid maintenance history and just under 40,000 miles at time of purchase. In December 2024, there were several instances of rough idle at time of cold start that quickly cleared. In January 2025, it stopped blowing heat. My local garage found it was low on coolant but could not identify a leak. A few more days of driving showed continued loss of coolant. I brought it back to dealer I bought it from and their service department confirmed there was coolant in the engine cylinders and a full engine replacement was needed - a condition consistent with Ford's Technical Service Briefing issued in 2019. Ford customer service is unwilling to support the cost of that repair due to the age of the vehicle. Ford has admitted that there was a manufacturing defect in some of their engine line across models. They issued a recall for certain models with this issue, but not for my vehicle. It is insane to me that a car manufacturer, who acknowledges a mistake in production of their engines won't stand behind a vehicle with less than 45,000 miles on the engine.
Corrective Action:
I bought the car used from a Ford Dealer in October 2024. The car had a clean CARFAX and solid maintenance history and just under 40,000 miles at time of purchase. In December 2024, there were several instances of rough idle at time of cold start that quickly cleared. In January 2025, it stopped blowing heat. My local garage found it was low on coolant but could not identify a leak. A few more days of driving showed continued loss of coolant. I brought it back to dealer I bought it from and their service department confirmed there was coolant in the engine cylinders and a full engine replacement was needed - a condition consistent with Ford's Technical Service Briefing issued in 2019. Ford customer service is unwilling to support the cost of that repair due to the age of the vehicle. Ford has admitted that there was a manufacturing defect in some of their engine line across models. They issued a recall for certain models with this issue, but not for my vehicle. It is insane to me that a car manufacturer, who acknowledges a mistake in production of their engines won't stand behind a vehicle with less than 45,000 miles on the engine.
Additional Notes:
I bought the car used from a Ford Dealer in October 2024. The car had a clean CARFAX and solid maintenance history and just under 40,000 miles at time of purchase. In December 2024, there were several instances of rough idle at time of cold start that quickly cleared. In January 2025, it stopped blowing heat. My local garage found it was low on coolant but could not identify a leak. A few more days of driving showed continued loss of coolant. I brought it back to dealer I bought it from and their service department confirmed there was coolant in the engine cylinders and a full engine replacement was needed - a condition consistent with Ford's Technical Service Briefing issued in 2019. Ford customer service is unwilling to support the cost of that repair due to the age of the vehicle. Ford has admitted that there was a manufacturing defect in some of their engine line across models. They issued a recall for certain models with this issue, but not for my vehicle. It is insane to me that a car manufacturer, who acknowledges a mistake in production of their engines won't stand behind a vehicle with less than 45,000 miles on the engine.
Mfg Campaign: 11641958
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that upon checking the coolant reservoir, the contact became aware that the coolant level was low. No warning lights were illuminated. The contact used a diagnostic scanner and retrieved fault codes for a misfire in cylinders #1 and #2. The contact researched the failure and concluded that the failure might be because of coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that upon checking the coolant reservoir, the contact became aware that the coolant level was low. No warning lights were illuminated. The contact used a diagnostic scanner and retrieved fault codes for a misfire in cylinders #1 and #2. The contact researched the failure and concluded that the failure might be because of coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that upon checking the coolant reservoir, the contact became aware that the coolant level was low. No warning lights were illuminated. The contact used a diagnostic scanner and retrieved fault codes for a misfire in cylinders #1 and #2. The contact researched the failure and concluded that the failure might be because of coolant intrusion into the engine. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,000.
Mfg Campaign: 11641331
Recall Date: Feb 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I AM IN NEED OF A SECOND ENGINE REPLACEMENT SINCE THIS VEHICLE WAS BOUGHT BRAND NEW. SAME SYPTOMS AND SAME PROBLEM AS CONFIRMED BY FORD DEALERSHIP. COOLANT INTRUSION ON CYLINDER 3. CODES P0303 AND P0316. THIS IS A KNOWN DESIGN FLAW FOR THE 2.0 ECOBOOST ENGINE. A NEW ENGINE BLOCK WAS REDESIGNED IN 2019 TO ADDRESS THIS KNOWN PROBLEM. I FILED A CASE WITH FORD, BUT THEY SAY THERE IS NO ASSISTANCE FROM THIS KNOWM PROBLEM. FIRST ENGINE WAS REPLACED WITH 20,000 MILES AND NOW AT 103,000 IT NEEDS REPLACED AGAIN $7,200. THE VEHICLE HAS BEEN MAINTAINED AS ASKED BY FORD AND I HAVE ALSO RECEIPTS TO VALIDATE.
Corrective Action:
I AM IN NEED OF A SECOND ENGINE REPLACEMENT SINCE THIS VEHICLE WAS BOUGHT BRAND NEW. SAME SYPTOMS AND SAME PROBLEM AS CONFIRMED BY FORD DEALERSHIP. COOLANT INTRUSION ON CYLINDER 3. CODES P0303 AND P0316. THIS IS A KNOWN DESIGN FLAW FOR THE 2.0 ECOBOOST ENGINE. A NEW ENGINE BLOCK WAS REDESIGNED IN 2019 TO ADDRESS THIS KNOWN PROBLEM. I FILED A CASE WITH FORD, BUT THEY SAY THERE IS NO ASSISTANCE FROM THIS KNOWM PROBLEM. FIRST ENGINE WAS REPLACED WITH 20,000 MILES AND NOW AT 103,000 IT NEEDS REPLACED AGAIN $7,200. THE VEHICLE HAS BEEN MAINTAINED AS ASKED BY FORD AND I HAVE ALSO RECEIPTS TO VALIDATE.
Additional Notes:
I AM IN NEED OF A SECOND ENGINE REPLACEMENT SINCE THIS VEHICLE WAS BOUGHT BRAND NEW. SAME SYPTOMS AND SAME PROBLEM AS CONFIRMED BY FORD DEALERSHIP. COOLANT INTRUSION ON CYLINDER 3. CODES P0303 AND P0316. THIS IS A KNOWN DESIGN FLAW FOR THE 2.0 ECOBOOST ENGINE. A NEW ENGINE BLOCK WAS REDESIGNED IN 2019 TO ADDRESS THIS KNOWN PROBLEM. I FILED A CASE WITH FORD, BUT THEY SAY THERE IS NO ASSISTANCE FROM THIS KNOWM PROBLEM. FIRST ENGINE WAS REPLACED WITH 20,000 MILES AND NOW AT 103,000 IT NEEDS REPLACED AGAIN $7,200. THE VEHICLE HAS BEEN MAINTAINED AS ASKED BY FORD AND I HAVE ALSO RECEIPTS TO VALIDATE.
Mfg Campaign: 11640796
Recall Date: Feb 5, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's friend owns a 2017 Ford Edge. The contact stated that while driving 35-45 MPH, the engine light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was taken to another local dealer, Riverside Ford of Tulsa (745 W 51st St, Tulsa, OK 74107); and was diagnosed and determined that the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,000.
Corrective Action:
The contact's friend owns a 2017 Ford Edge. The contact stated that while driving 35-45 MPH, the engine light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was taken to another local dealer, Riverside Ford of Tulsa (745 W 51st St, Tulsa, OK 74107); and was diagnosed and determined that the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,000.
Additional Notes:
The contact's friend owns a 2017 Ford Edge. The contact stated that while driving 35-45 MPH, the engine light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the engine block was cracked. The vehicle was taken to another local dealer, Riverside Ford of Tulsa (745 W 51st St, Tulsa, OK 74107); and was diagnosed and determined that the engine block was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 51,000.
Mfg Campaign: 11640834
Recall Date: Feb 5, 2025
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