Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16 (S2)
Recall Date: Jun 11, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214, "Side Impact Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C05
Recall Date: Mar 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
The contact owns a 2017 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal failed to function as intended. The contact's wife stated that the brake pedal felt unusually soft and spongy while depressed. The contact's wife stated that the brake pedal was depressed to the floorboard; however, the vehicle failed to stop. The contact's wife stated that the failure caused her to drive through several red lights. The contact's wife drove the vehicle into a parking lot and depressed the brake pedal to the floorboard and the vehicle eventually stopped. The vehicle was parked and then towed to an independent mechanic where the vehicle was diagnosed with a leak in rear brake hoses. The contact was informed that both brake hoses needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,898.
Corrective Action:
The contact owns a 2017 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal failed to function as intended. The contact's wife stated that the brake pedal felt unusually soft and spongy while depressed. The contact's wife stated that the brake pedal was depressed to the floorboard; however, the vehicle failed to stop. The contact's wife stated that the failure caused her to drive through several red lights. The contact's wife drove the vehicle into a parking lot and depressed the brake pedal to the floorboard and the vehicle eventually stopped. The vehicle was parked and then towed to an independent mechanic where the vehicle was diagnosed with a leak in rear brake hoses. The contact was informed that both brake hoses needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,898.
Additional Notes:
The contact owns a 2017 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed; however, the brake pedal failed to function as intended. The contact's wife stated that the brake pedal felt unusually soft and spongy while depressed. The contact's wife stated that the brake pedal was depressed to the floorboard; however, the vehicle failed to stop. The contact's wife stated that the failure caused her to drive through several red lights. The contact's wife drove the vehicle into a parking lot and depressed the brake pedal to the floorboard and the vehicle eventually stopped. The vehicle was parked and then towed to an independent mechanic where the vehicle was diagnosed with a leak in rear brake hoses. The contact was informed that both brake hoses needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,898.
Mfg Campaign: 11656163
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
engine coolant intrusion issues, white smoke when you start the car
Corrective Action:
engine coolant intrusion issues, white smoke when you start the car
Additional Notes:
engine coolant intrusion issues, white smoke when you start the car
Mfg Campaign: 11655715
Recall Date: Apr 20, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle then lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle then lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was an engine misfire, and the vehicle then lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Mfg Campaign: 11654955
Recall Date: Apr 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the vehicle lost motive power and failed to respond when the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that the vehicle slowed down and was losing motive power. The vehicle was then taken to a dealer where the air filter was replaced; however, the failure persisted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with combustion chamber failure and engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the vehicle lost motive power and failed to respond when the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that the vehicle slowed down and was losing motive power. The vehicle was then taken to a dealer where the air filter was replaced; however, the failure persisted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with combustion chamber failure and engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving 30 MPH, the vehicle lost motive power and failed to respond when the accelerator pedal was depressed. The check engine warning light was illuminated. The contact stated that the vehicle slowed down and was losing motive power. The vehicle was then taken to a dealer where the air filter was replaced; however, the failure persisted with the check engine warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed with combustion chamber failure and engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
Mfg Campaign: 11654994
Recall Date: Apr 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light and warning light came on said engine coolant over temp, coolant leaking out, took it to ford dealership and they said the coolant is leaking into the cylinder and burnt the engine, said its a known problem thats been happening, they cant repair the engine, they have to replace the whole thing for $10,000.
Corrective Action:
Engine light and warning light came on said engine coolant over temp, coolant leaking out, took it to ford dealership and they said the coolant is leaking into the cylinder and burnt the engine, said its a known problem thats been happening, they cant repair the engine, they have to replace the whole thing for $10,000.
Additional Notes:
Engine light and warning light came on said engine coolant over temp, coolant leaking out, took it to ford dealership and they said the coolant is leaking into the cylinder and burnt the engine, said its a known problem thats been happening, they cant repair the engine, they have to replace the whole thing for $10,000.
Mfg Campaign: 11655068
Recall Date: Apr 16, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into various cylinders, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 117,000.
Mfg Campaign: 11653954
Recall Date: Apr 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car started burning through coolant. A pressure test was done to determine if there way a leak, and there wasn’t. About a week later it missed when I started the car and the check engine light came on. The light was from code P0304 which is a 4th cylinder misfire. This is posted as a service technical bulletin by Ford. As we drove the car it started to misfire while driving. I was worried it would stop running while I was driving. We took the car to AutoNation Westlake Ford. They determined it is coolant intrusion into the 4th cylinder and it is from a design flaw with the engine. It is a mechanical defect due to poor engine design. The entire engine needs replaced. I have called Ford customer service and they said there is nothing Ford can do to even assist with the $11,000 repair of the car. I am left with a car I cannot drive due to safety concerns for myself and others on the road. I either try to figure out how to pay $11,000 for the repairs or scrap the car and have nothing to show for it. It is in amazing condition. 104,000 miles. I have pictures attached of the bore scope used to see where the leak is happening. The coolant is seen on the mating surface of the engine block and running down into the 4th cylinder. You can see the previous trails of fluid all along the side of the engine as well.
Corrective Action:
The car started burning through coolant. A pressure test was done to determine if there way a leak, and there wasn’t. About a week later it missed when I started the car and the check engine light came on. The light was from code P0304 which is a 4th cylinder misfire. This is posted as a service technical bulletin by Ford. As we drove the car it started to misfire while driving. I was worried it would stop running while I was driving. We took the car to AutoNation Westlake Ford. They determined it is coolant intrusion into the 4th cylinder and it is from a design flaw with the engine. It is a mechanical defect due to poor engine design. The entire engine needs replaced. I have called Ford customer service and they said there is nothing Ford can do to even assist with the $11,000 repair of the car. I am left with a car I cannot drive due to safety concerns for myself and others on the road. I either try to figure out how to pay $11,000 for the repairs or scrap the car and have nothing to show for it. It is in amazing condition. 104,000 miles. I have pictures attached of the bore scope used to see where the leak is happening. The coolant is seen on the mating surface of the engine block and running down into the 4th cylinder. You can see the previous trails of fluid all along the side of the engine as well.
Additional Notes:
The car started burning through coolant. A pressure test was done to determine if there way a leak, and there wasn’t. About a week later it missed when I started the car and the check engine light came on. The light was from code P0304 which is a 4th cylinder misfire. This is posted as a service technical bulletin by Ford. As we drove the car it started to misfire while driving. I was worried it would stop running while I was driving. We took the car to AutoNation Westlake Ford. They determined it is coolant intrusion into the 4th cylinder and it is from a design flaw with the engine. It is a mechanical defect due to poor engine design. The entire engine needs replaced. I have called Ford customer service and they said there is nothing Ford can do to even assist with the $11,000 repair of the car. I am left with a car I cannot drive due to safety concerns for myself and others on the road. I either try to figure out how to pay $11,000 for the repairs or scrap the car and have nothing to show for it. It is in amazing condition. 104,000 miles. I have pictures attached of the bore scope used to see where the leak is happening. The coolant is seen on the mating surface of the engine block and running down into the 4th cylinder. You can see the previous trails of fluid all along the side of the engine as well.
Mfg Campaign: 11653459
Recall Date: Apr 8, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined there was coolant intrusion into cylinder #3, causing damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Mfg Campaign: 11653175
Recall Date: Apr 7, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the heat was inoperative. The check engine warning light was intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,070.
Mfg Campaign: 11653231
Recall Date: Apr 7, 2025
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Spontaneous rupture of rear passenger brake line.
Corrective Action:
Spontaneous rupture of rear passenger brake line.
Additional Notes:
Spontaneous rupture of rear passenger brake line.
Mfg Campaign: 11653293
Recall Date: Apr 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
March 9, 2025 Big O installed 4 new tires on my 2017 Ford Edge w/Eco boost engine. March 22, 2025 engine light came on while driving. Because I just had it at Big O, I took it back to them to check. March 24, 2025 Big O diagnosed my car when code P0303 came on. Spark plugs were good, but technician saw via camera that coolant was leaking into the engine. I was told to call Ford & that I probably had to replace the entire engine. I called Groove Ford. Service manager confirmed with that code that I needed a new engine. It was out of warranty & had no recalls yet. I have always taken great care of my car & was shocked to hear this! From my research, Ford has known about this problem for years. I reported it to Ford customer service & got a claim number. They also said they won't provide financial assistance. This is my 2nd Ford & I'm REALLY disappointed with them. There are hundreds of people like me that have this problem with their Ford vehicle. A recall needs to be done!
Corrective Action:
March 9, 2025 Big O installed 4 new tires on my 2017 Ford Edge w/Eco boost engine. March 22, 2025 engine light came on while driving. Because I just had it at Big O, I took it back to them to check. March 24, 2025 Big O diagnosed my car when code P0303 came on. Spark plugs were good, but technician saw via camera that coolant was leaking into the engine. I was told to call Ford & that I probably had to replace the entire engine. I called Groove Ford. Service manager confirmed with that code that I needed a new engine. It was out of warranty & had no recalls yet. I have always taken great care of my car & was shocked to hear this! From my research, Ford has known about this problem for years. I reported it to Ford customer service & got a claim number. They also said they won't provide financial assistance. This is my 2nd Ford & I'm REALLY disappointed with them. There are hundreds of people like me that have this problem with their Ford vehicle. A recall needs to be done!
Additional Notes:
March 9, 2025 Big O installed 4 new tires on my 2017 Ford Edge w/Eco boost engine. March 22, 2025 engine light came on while driving. Because I just had it at Big O, I took it back to them to check. March 24, 2025 Big O diagnosed my car when code P0303 came on. Spark plugs were good, but technician saw via camera that coolant was leaking into the engine. I was told to call Ford & that I probably had to replace the entire engine. I called Groove Ford. Service manager confirmed with that code that I needed a new engine. It was out of warranty & had no recalls yet. I have always taken great care of my car & was shocked to hear this! From my research, Ford has known about this problem for years. I reported it to Ford customer service & got a claim number. They also said they won't provide financial assistance. This is my 2nd Ford & I'm REALLY disappointed with them. There are hundreds of people like me that have this problem with their Ford vehicle. A recall needs to be done!
Mfg Campaign: 11653051
Recall Date: Apr 6, 2025
Ford Motor Company
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents
Corrective Action:
The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents
Additional Notes:
The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents
Mfg Campaign: 11653057
Recall Date: Apr 6, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TSB 22-2229 - Technical Service Bulletin issued by Ford regarding a coolant leak issue in certain 2.0L EcoBoost engines, potentially leading to engine failure and requiring engine replacement. This happened to my vehicle in the Ford dealership told me I need to replace my engine and I think Ford needs to replace the engine.
Corrective Action:
TSB 22-2229 - Technical Service Bulletin issued by Ford regarding a coolant leak issue in certain 2.0L EcoBoost engines, potentially leading to engine failure and requiring engine replacement. This happened to my vehicle in the Ford dealership told me I need to replace my engine and I think Ford needs to replace the engine.
Additional Notes:
TSB 22-2229 - Technical Service Bulletin issued by Ford regarding a coolant leak issue in certain 2.0L EcoBoost engines, potentially leading to engine failure and requiring engine replacement. This happened to my vehicle in the Ford dealership told me I need to replace my engine and I think Ford needs to replace the engine.
Mfg Campaign: 11652684
Recall Date: Apr 3, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Took the car for routine oil change and was informed the head gasket is failing, coolant and oil are mixed posing a safety hazard to drive the vehicle (that I make payments on still)
Corrective Action:
Took the car for routine oil change and was informed the head gasket is failing, coolant and oil are mixed posing a safety hazard to drive the vehicle (that I make payments on still)
Additional Notes:
Took the car for routine oil change and was informed the head gasket is failing, coolant and oil are mixed posing a safety hazard to drive the vehicle (that I make payments on still)
Mfg Campaign: 11652290
Recall Date: Apr 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My vehicle started going through coolant. Next, it started to misfire and was having the check engine light come on. It had the code P0304. It was a cylinder 4 misfire. We took it in to get diagnosed at AutoNation Westlake Ford. It is part of the technical service bulletin. There is coolant leaking into the 4th cylinder of our vehicle causing this issue. It is now happening while driving. We contacted for customer service to see if they have any programs to assist with the repairs needed because the entire engine needs replaced and it is a known malfunction due to poor engine design. They said there is nothing that can be done from them.
Corrective Action:
My vehicle started going through coolant. Next, it started to misfire and was having the check engine light come on. It had the code P0304. It was a cylinder 4 misfire. We took it in to get diagnosed at AutoNation Westlake Ford. It is part of the technical service bulletin. There is coolant leaking into the 4th cylinder of our vehicle causing this issue. It is now happening while driving. We contacted for customer service to see if they have any programs to assist with the repairs needed because the entire engine needs replaced and it is a known malfunction due to poor engine design. They said there is nothing that can be done from them.
Additional Notes:
My vehicle started going through coolant. Next, it started to misfire and was having the check engine light come on. It had the code P0304. It was a cylinder 4 misfire. We took it in to get diagnosed at AutoNation Westlake Ford. It is part of the technical service bulletin. There is coolant leaking into the 4th cylinder of our vehicle causing this issue. It is now happening while driving. We contacted for customer service to see if they have any programs to assist with the repairs needed because the entire engine needs replaced and it is a known malfunction due to poor engine design. They said there is nothing that can be done from them.
Mfg Campaign: 11652310
Recall Date: Apr 2, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns 2017 Ford Edge. The contact received notification of Customer Satisfaction Program: 22N12. The vehicle was taken to a dealer where the vehicle was inspected but no repairs were performed. The contact stated that approximately 10 months later, while driving at an undisclosed speed, the contact heard a loud clicking sound coming from the engine compartment before the vehicle lost motive power. The vehicle was taken to an independent mechanic and the contact was informed that the sound was internal in engine and a valve might be coming apart, and to take the vehicle to a dealer for assistance. The vehicle was taken to a dealer and was diagnosed with a cracked flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 122,934.
Corrective Action:
The contact owns 2017 Ford Edge. The contact received notification of Customer Satisfaction Program: 22N12. The vehicle was taken to a dealer where the vehicle was inspected but no repairs were performed. The contact stated that approximately 10 months later, while driving at an undisclosed speed, the contact heard a loud clicking sound coming from the engine compartment before the vehicle lost motive power. The vehicle was taken to an independent mechanic and the contact was informed that the sound was internal in engine and a valve might be coming apart, and to take the vehicle to a dealer for assistance. The vehicle was taken to a dealer and was diagnosed with a cracked flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 122,934.
Additional Notes:
The contact owns 2017 Ford Edge. The contact received notification of Customer Satisfaction Program: 22N12. The vehicle was taken to a dealer where the vehicle was inspected but no repairs were performed. The contact stated that approximately 10 months later, while driving at an undisclosed speed, the contact heard a loud clicking sound coming from the engine compartment before the vehicle lost motive power. The vehicle was taken to an independent mechanic and the contact was informed that the sound was internal in engine and a valve might be coming apart, and to take the vehicle to a dealer for assistance. The vehicle was taken to a dealer and was diagnosed with a cracked flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 122,934.
Mfg Campaign: 11652049
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving on several occasions at various speeds, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 116,000.
Mfg Campaign: 11651693
Recall Date: Mar 31, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed a misfire in cylinder #2, due to coolant intrusion, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed a misfire in cylinder #2, due to coolant intrusion, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who observed a misfire in cylinder #2, due to coolant intrusion, causing engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to the Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,000.
Mfg Campaign: 11651744
Recall Date: Mar 31, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2017 Ford Edge begin overheating. Diagnostic test revealed a cracked block & coolant consumption issues. This vehicle has a 2.0 Ecoboost with open block design. The diagnostic test was performed by Jones Automotive, Germantown TN. Since the vehicle isn't drivable, it has not been taken to a Ford dealership. What I've ended up with in a mixture oil and coolant with a sludge consistency filtering throughout the engine which is now a non-operational vehicle with ~ $5,000 payoff. As far as safety is concerned, this vehicle was in danger of the engine catching fire. The only warning received was the engine overheating which prompted me to take it our ship to determine the problem.
Corrective Action:
2017 Ford Edge begin overheating. Diagnostic test revealed a cracked block & coolant consumption issues. This vehicle has a 2.0 Ecoboost with open block design. The diagnostic test was performed by Jones Automotive, Germantown TN. Since the vehicle isn't drivable, it has not been taken to a Ford dealership. What I've ended up with in a mixture oil and coolant with a sludge consistency filtering throughout the engine which is now a non-operational vehicle with ~ $5,000 payoff. As far as safety is concerned, this vehicle was in danger of the engine catching fire. The only warning received was the engine overheating which prompted me to take it our ship to determine the problem.
Additional Notes:
2017 Ford Edge begin overheating. Diagnostic test revealed a cracked block & coolant consumption issues. This vehicle has a 2.0 Ecoboost with open block design. The diagnostic test was performed by Jones Automotive, Germantown TN. Since the vehicle isn't drivable, it has not been taken to a Ford dealership. What I've ended up with in a mixture oil and coolant with a sludge consistency filtering throughout the engine which is now a non-operational vehicle with ~ $5,000 payoff. As far as safety is concerned, this vehicle was in danger of the engine catching fire. The only warning received was the engine overheating which prompted me to take it our ship to determine the problem.
Mfg Campaign: 11651871
Recall Date: Mar 31, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant was leaking into the cylinder. Engine made loud wheezing sound and car would not accelerate.
Corrective Action:
The coolant was leaking into the cylinder. Engine made loud wheezing sound and car would not accelerate.
Additional Notes:
The coolant was leaking into the cylinder. Engine made loud wheezing sound and car would not accelerate.
Mfg Campaign: 11651489
Recall Date: Mar 29, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury