Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.
Mfg Campaign: 11460382
Recall Date: Apr 11, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The power transfer unit cracked. It will cost $2200 plus the cost of the tow truck and a rental car for 7 days. We got very lucky that my son was driving at a low speed and was able to stop. This failure could’ve caused a major accident and resulted in his death had it happened just a few minutes earlier.
Corrective Action:
The power transfer unit cracked. It will cost $2200 plus the cost of the tow truck and a rental car for 7 days. We got very lucky that my son was driving at a low speed and was able to stop. This failure could’ve caused a major accident and resulted in his death had it happened just a few minutes earlier.
Additional Notes:
The power transfer unit cracked. It will cost $2200 plus the cost of the tow truck and a rental car for 7 days. We got very lucky that my son was driving at a low speed and was able to stop. This failure could’ve caused a major accident and resulted in his death had it happened just a few minutes earlier.
Mfg Campaign: 11460264
Recall Date: Apr 9, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicles? Or I’ll be happy if you can just fix the problem, they will have to tow it though because it’s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I’m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can’t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I’ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament???
Corrective Action:
I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicles? Or I’ll be happy if you can just fix the problem, they will have to tow it though because it’s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I’m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can’t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I’ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament???
Additional Notes:
I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700.00 to fix!! Now mind you I have only had my car for 2 yrs! I’m disabled and need my car for my doctors appointments! I’m still paying on my car and I have to carry full coverage insurance because it’s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I’m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it’s doing the EXACT same thing just different models! Please help me I’m paying on my auto which is financed and full coverage insurance on a vehicle that doesn’t run!! I need my vehicle very badly, can we trade vehicles? Or I’ll be happy if you can just fix the problem, they will have to tow it though because it’s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I’m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can’t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I’ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament???
Mfg Campaign: 11460092
Recall Date: Apr 7, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.
Mfg Campaign: 11459809
Recall Date: Apr 6, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.
Mfg Campaign: 11459657
Recall Date: Apr 5, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Potential Consequences:
5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.
Corrective Action:
5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.
Additional Notes:
5 days after front brake hose replacement due to rupture and subsequent replacement by Petrus Ford in Stuttgart, AR after finding out about recall, rear passenger side brake hose ruptured.
Mfg Campaign: 11459617
Recall Date: Apr 4, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Corrective Action:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Additional Notes:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Mfg Campaign: 11459326
Recall Date: Apr 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Corrective Action:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Additional Notes:
I am submitting this complaint due to concerns that others might start having the same issues that I am experiencing. My Ford Edge 2016 with just a little over 58,000 miles has a Timing Cover Oil Seal (MTCS), a Transfer Case Input Shaft Seal (FTCI), and the Axle Seal (FRAS) leaking. This is very sad that a vehicle with this few of miles has all these issues already. I am sure my Edge is not the only one having these issues. This vehicle does even leave hardball roads nor does it drove hard. I can't image what it would be like if I was rough on my vehicles. Jason
Mfg Campaign: 11459326
Recall Date: Apr 2, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks
Corrective Action:
Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks
Additional Notes:
Lug nut swelling dealer said not under warranty Costco said common complaint please consider recall. I have to spend a couple hundred bucks to get fixed. Thanks
Mfg Campaign: 11459197
Recall Date: Apr 1, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.
Corrective Action:
Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.
Additional Notes:
Unable to get parts/repair for NHTSA Safety Recall 20V-469 - since May 2021. Even tried calling the Ford Customer Relationship Center and was placed on hold for 30 min and then it disconnected. I would like for the part to be shipped directly to Long Lewis Ford of Hoover, AL in c/o of my name and vehicle, so they will call me when it arrives and I can come in to get replaced. Every time I call they don't have parts, as they only get a few at a time and are already spoken for. I am frustrated to keep calling and taking time to get this safety recall fixed on my own behalf. I would appreciate your help. Thank you.
Mfg Campaign: 11458132
Recall Date: Mar 24, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that there was coolant leaking into the cylinder head and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11458191
Recall Date: Mar 24, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help
Corrective Action:
I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help
Additional Notes:
I purchased this vehicle used from a dealership and I have had it for six months and now I was going to replace the break shoes front and back. Now the problem came when I tried to remove the lug nuts and I could not! Ford decided to put metal caps over all lug nuts and failed to tell the customers that they can not get them off with the standard equipment given by factory. There is no lug wrench or socket that will fit the lug nuts with the caps on them. Here is the “rub” I called the dealership and the service technician said “ to get a oversized socket and bang it on and then remove each lug nut , then replace all of them with new ones without the caps on them.” WOW. Ford has to know that this is a issue everyone that owns one has the same issue. Now imagine getting a flat on the interstate with the family at 1:30am.Now you would have to have the vehicle towed and find a ride at 1:30am. Now that would be a 15 minute job if Ford would do a recall and replace all of these ignorant lug nuts. Wow what a waste of time and money. I don’t know maybe Ford did not want the customers to remove the wheels never. Please help
Mfg Campaign: 11456709
Recall Date: Mar 14, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed or idling, the vehicle would vibrate and shake. The check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN and directed the contact to file a complaint with the NHTSA. The contact related the failure to TSB Number: 19-2208. The failure mileage was approximately 65,000.
Mfg Campaign: 11455681
Recall Date: Mar 8, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.
Corrective Action:
Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.
Additional Notes:
Coolant leaking into combustion chamber causes check engine light to come on. Dealer says requires a new engine. Is so prevalent they told me what was wrong before even looking at it. Ford refuses to do a recall and fix the issue. Instead, they charge you for repair. Warranty expired 1 month prior.
Mfg Campaign: 11454834
Recall Date: Mar 2, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle would suddenly stall. The contact had to restart the vehicle several times before the vehicle began to function properly. The check engine warning light was illuminated. The contact took the vehicle to the dealer who had stated that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 59,000.
Mfg Campaign: 11454877
Recall Date: Mar 2, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving 45 MPH, the vehicle began to shake and the transfer case was damaged internally. There were no warning lights illuminated. The vehicle was taken to the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was towed to the independent mechanic who informed the contact that the transmission bolt mounts were fractured. The manufacturer was contacted and referred him to NHTSA for assistance. The approximate failure mileage was 98,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving 45 MPH, the vehicle began to shake and the transfer case was damaged internally. There were no warning lights illuminated. The vehicle was taken to the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was towed to the independent mechanic who informed the contact that the transmission bolt mounts were fractured. The manufacturer was contacted and referred him to NHTSA for assistance. The approximate failure mileage was 98,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving 45 MPH, the vehicle began to shake and the transfer case was damaged internally. There were no warning lights illuminated. The vehicle was taken to the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was towed to the independent mechanic who informed the contact that the transmission bolt mounts were fractured. The manufacturer was contacted and referred him to NHTSA for assistance. The approximate failure mileage was 98,000.
Mfg Campaign: 11454045
Recall Date: Feb 25, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.
Corrective Action:
Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.
Additional Notes:
Engine went out last year and now this year it sounds like the flex plate and potentially the flywheel are cracked and need to be replaced. I am concerned that it was broken or was affected when my engine went out or was not balanced correctly.
Mfg Campaign: 11452486
Recall Date: Feb 17, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Mfg Campaign: 11452256
Recall Date: Feb 16, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the vehicle started jerking, vibrating, and failed to properly accelerate. The vehicle was taken to the local dealer who diagnosed that the transmission was faulty. The transmission was replaced however, the failure reoccurred and included a loud noise coming from the engine. The check engine warning light was illuminated. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted and informed of the failure however, no assistance was provided. Additionally, the Back Over Prevention intermittently malfunctioned. An unknown software update was performed however, the failure persisted. The approximate failure mileage was 75,000
Mfg Campaign: 11452256
Recall Date: Feb 16, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
Corrective Action:
The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
Additional Notes:
The contact's wife owns a 2016 Ford Edge. The contact stated that the vehicle was leaking coolant. The contact also stated that the vehicle would shake and hesitate upon the depression of the accelerator pedal with the check engine light illuminated. The contact then used a code reader and discovered that there was a misfire on cylinder 3 due to coolant leaking into that cylinder. Upon further investigation, he discovered a service bulletin that was related to the failure. The contact discovered that the engine needed to be replaced due to the failure. The contact had spoken to the dealer and the manufacturer and was informed that there were no recalls on his vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
Mfg Campaign: 11451837
Recall Date: Feb 14, 2022
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Valencia, CA • 36 yrs
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