Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE STICK SHIFT THAT CONTROLS THE VEHICLE FOR PARK, DRIVE, NEUTRAL, REVERSE AND MANUAL MODES IS IN THE CENTER OF THE VEHICLE, VERY MUCH IN THE WAY OF NORMAL DRIVING ROUTINES. 3 TIMES NOW, SINCE APRIL, THE SHIFTER HAS ACCIDENTALLY BEEN TOUCHED OR BUMPED BY THE DRIVER. TWICE THIS HAPPENED AND MY CAR WAS PLACED INTO NEUTRAL IN THE MIDDLE OF DRIVING. ONCE MY CAR WAS PLACED INTO REVERSE WHILE DRIVING! THE PLACEMENT OF THE SHIFTER AND THE EASE AT WHICH IT SHIFTS IS POTENTIALLY A FATAL HAZARD.
Corrective Action:
THE STICK SHIFT THAT CONTROLS THE VEHICLE FOR PARK, DRIVE, NEUTRAL, REVERSE AND MANUAL MODES IS IN THE CENTER OF THE VEHICLE, VERY MUCH IN THE WAY OF NORMAL DRIVING ROUTINES. 3 TIMES NOW, SINCE APRIL, THE SHIFTER HAS ACCIDENTALLY BEEN TOUCHED OR BUMPED BY THE DRIVER. TWICE THIS HAPPENED AND MY CAR WAS PLACED INTO NEUTRAL IN THE MIDDLE OF DRIVING. ONCE MY CAR WAS PLACED INTO REVERSE WHILE DRIVING! THE PLACEMENT OF THE SHIFTER AND THE EASE AT WHICH IT SHIFTS IS POTENTIALLY A FATAL HAZARD.
Additional Notes:
THE STICK SHIFT THAT CONTROLS THE VEHICLE FOR PARK, DRIVE, NEUTRAL, REVERSE AND MANUAL MODES IS IN THE CENTER OF THE VEHICLE, VERY MUCH IN THE WAY OF NORMAL DRIVING ROUTINES. 3 TIMES NOW, SINCE APRIL, THE SHIFTER HAS ACCIDENTALLY BEEN TOUCHED OR BUMPED BY THE DRIVER. TWICE THIS HAPPENED AND MY CAR WAS PLACED INTO NEUTRAL IN THE MIDDLE OF DRIVING. ONCE MY CAR WAS PLACED INTO REVERSE WHILE DRIVING! THE PLACEMENT OF THE SHIFTER AND THE EASE AT WHICH IT SHIFTS IS POTENTIALLY A FATAL HAZARD.
Mfg Campaign: 11245270
Recall Date: Aug 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN CRUISING DOWN THE ROAD IT FEELS AS IF THE CAR DROPS OUT OF GEAR MOMENTARILY THEN SLAMS BACK INTO GEAR. THIS IS A SPECIFIC PROBLEM BUT IT COULD BE DEADLY.
Corrective Action:
WHEN CRUISING DOWN THE ROAD IT FEELS AS IF THE CAR DROPS OUT OF GEAR MOMENTARILY THEN SLAMS BACK INTO GEAR. THIS IS A SPECIFIC PROBLEM BUT IT COULD BE DEADLY.
Additional Notes:
WHEN CRUISING DOWN THE ROAD IT FEELS AS IF THE CAR DROPS OUT OF GEAR MOMENTARILY THEN SLAMS BACK INTO GEAR. THIS IS A SPECIFIC PROBLEM BUT IT COULD BE DEADLY.
Mfg Campaign: 11244323
Recall Date: Aug 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Mfg Campaign: 11242625
Recall Date: Aug 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DRIVING ON THE HIGHWAY AT AN UNKNOWN SPEED, THE VEHICLE LOST ACCELERATION POWER AND THE POWER STEERING WENT OUT. THE CONTACT PULLED OVER TO THE SHOULDER AND SHUT OFF THE VEHICLE. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND THE FAILURE WENT AWAY. THE FAILURE RECURRED WHILE AT A STOP LIGHT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 20,100.
Mfg Campaign: 11242625
Recall Date: Aug 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON JUNE 3, 2019, I WAS DRIVING ALONG THE ROAD AND MY VEHICLE STARTED SMOKING FROM THE AC VENT NEAR THE GLOVE BOX. I GOT ME AND MY SON AND FOUR YEAR OLD PASSENGER OUT OF THE VEHICLE. AIR BAGS STARTED BLOWING OUT AND VEHICLE WAS ON FIRE AND BURNED COMPLETELY. NO ONE WILL TELL ME WHY IT BURNED.
Corrective Action:
ON JUNE 3, 2019, I WAS DRIVING ALONG THE ROAD AND MY VEHICLE STARTED SMOKING FROM THE AC VENT NEAR THE GLOVE BOX. I GOT ME AND MY SON AND FOUR YEAR OLD PASSENGER OUT OF THE VEHICLE. AIR BAGS STARTED BLOWING OUT AND VEHICLE WAS ON FIRE AND BURNED COMPLETELY. NO ONE WILL TELL ME WHY IT BURNED.
Additional Notes:
ON JUNE 3, 2019, I WAS DRIVING ALONG THE ROAD AND MY VEHICLE STARTED SMOKING FROM THE AC VENT NEAR THE GLOVE BOX. I GOT ME AND MY SON AND FOUR YEAR OLD PASSENGER OUT OF THE VEHICLE. AIR BAGS STARTED BLOWING OUT AND VEHICLE WAS ON FIRE AND BURNED COMPLETELY. NO ONE WILL TELL ME WHY IT BURNED.
Mfg Campaign: 11233057
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
KUMHO TIRES 225/65R17 HAVE CHUNKS OF THE THREAD COMING OFF, THE VEHICLE VIBRATES GOING OVER 65 MPH WHICH MAKES ME NOT WANT TO PUT MY KIDS IN IT AT TIMES.
Corrective Action:
KUMHO TIRES 225/65R17 HAVE CHUNKS OF THE THREAD COMING OFF, THE VEHICLE VIBRATES GOING OVER 65 MPH WHICH MAKES ME NOT WANT TO PUT MY KIDS IN IT AT TIMES.
Additional Notes:
KUMHO TIRES 225/65R17 HAVE CHUNKS OF THE THREAD COMING OFF, THE VEHICLE VIBRATES GOING OVER 65 MPH WHICH MAKES ME NOT WANT TO PUT MY KIDS IN IT AT TIMES.
Mfg Campaign: 11228875
Recall Date: Jul 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KUMHO TIRES ON MY 2018 DODGE JOURNEY IS DETERIORATING AND CHUNKS OF TIRE ARE COMING OFF. TIE SIZE ARE 225/65R17
Corrective Action:
KUMHO TIRES ON MY 2018 DODGE JOURNEY IS DETERIORATING AND CHUNKS OF TIRE ARE COMING OFF. TIE SIZE ARE 225/65R17
Additional Notes:
KUMHO TIRES ON MY 2018 DODGE JOURNEY IS DETERIORATING AND CHUNKS OF TIRE ARE COMING OFF. TIE SIZE ARE 225/65R17
Mfg Campaign: 11228873
Recall Date: Jul 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD ELECTRICAL FAILURES. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) DID NOT ASSIST WITH BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING EVEN THOUGH THERE WAS A WARRANTY ON THE VEHICLE. ALSO, THE DEALER REFUSED TO PROVIDE A RENTAL VEHICLE EVEN THOUGH IT WAS STATED IN THE WARRANTY. THE MANUFACTURER ONLY ASKED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER AND OFFERED NO ASSISTANCE WITH A RENTAL VEHICLE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH AN EMAIL ADDRESS TO SEND THE MANUFACTURER VIDEOS OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD ELECTRICAL FAILURES. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) DID NOT ASSIST WITH BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING EVEN THOUGH THERE WAS A WARRANTY ON THE VEHICLE. ALSO, THE DEALER REFUSED TO PROVIDE A RENTAL VEHICLE EVEN THOUGH IT WAS STATED IN THE WARRANTY. THE MANUFACTURER ONLY ASKED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER AND OFFERED NO ASSISTANCE WITH A RENTAL VEHICLE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH AN EMAIL ADDRESS TO SEND THE MANUFACTURER VIDEOS OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD ELECTRICAL FAILURES. WHILE DRIVING AT NIGHT, THE INSTRUMENT PANEL LIGHTING MALFUNCTIONED. LONE STAR CHRYSLER DODGE JEEP RAM (8811 INTERSTATE 35 ACCESS RD, SAN ANTONIO, TX 78211, (210) 828-1515) DID NOT ASSIST WITH BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING EVEN THOUGH THERE WAS A WARRANTY ON THE VEHICLE. ALSO, THE DEALER REFUSED TO PROVIDE A RENTAL VEHICLE EVEN THOUGH IT WAS STATED IN THE WARRANTY. THE MANUFACTURER ONLY ASKED THE CONTACT TO LEAVE THE VEHICLE AT THE DEALER AND OFFERED NO ASSISTANCE WITH A RENTAL VEHICLE. THE DEALER REFUSED TO PROVIDE THE CONTACT WITH AN EMAIL ADDRESS TO SEND THE MANUFACTURER VIDEOS OF THE FAILURES. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11220858
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Corrective Action:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Additional Notes:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Mfg Campaign: 11218265
Recall Date: Jun 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Corrective Action:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Additional Notes:
THE VEHICLES MANUAL AND DIGITAL SPEEDOMETER WILL OCCASIONALLY STOP BEING IN SYNC WITH EACH OTHER MAKING ACCELERATION MINIMAL...MY VEHICLE ONLY HAS 14K MILES ON IT
Mfg Campaign: 11218265
Recall Date: Jun 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Corrective Action:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Additional Notes:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Mfg Campaign: 11218084
Recall Date: Jun 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Corrective Action:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Additional Notes:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Mfg Campaign: 11218084
Recall Date: Jun 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Corrective Action:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Additional Notes:
JAMES TOWN OUTSIDE CENTER TX ON HWY 7 GOING 60-65 JUST HAD MY CAR SERVICED 6/3/19 TRANSMISSION RUNS LIGHT COMES ON RUNS HOT CAR STARTS JERKING AND DECREASE THEN INCREASE IN SPEED TRACTION CONTROL IS ALSO ON I STOP AT THE FIRST STORE I SEE TURN OFF THE CAR WOULDN'T CRANK FOR TWO DAYS 6/5/19 AT 11:45-50 IT STARTS I STRUGGLE TO GET IT TO JOAQUIN TEXAS WHERE I LIVE IT JERKED, INCREASED AND DECREASED IN SPEED, THE BRAKE PEDAL WAS HARD WHEN CRANKING AND TOUCHY WHILE DRIVING ALSO THE TRANSMISSION LIGHT AND TRACTION CONTROL WAS ON
Mfg Campaign: 11218084
Recall Date: Jun 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Corrective Action:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Additional Notes:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Mfg Campaign: 11210684
Recall Date: May 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Corrective Action:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Additional Notes:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Mfg Campaign: 11210684
Recall Date: May 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Corrective Action:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Additional Notes:
WHEN I WENT TO DEALERSHIP I KNEW I WANT A TRUCK WITH 3RD ROW, I TEST DROVE THE JOURNEY I PICKED OUT OF WHAT WAS OFFERED WHEN I TEST DROVE THE FIRST TRUCK, IT REFUSED TO SHIFT FROM 1ST TO 2ND GEAR SO WE WENT BACK AND DROVE THE ONE I PURCHASED. WELL I GOT IT HOME AND DROVE FOR A FEW DAYS AND NOTICED WHEN I WOULD TAKE IT OUT OF PARK IT WOULD ,AKE A LOUD THUMP NOISE ONLY SOMETIMES LIKE I AM SITTING ON A HILL. I TOOK IT BACK THEY HEARD THE NOISE SAID THEY COULD FIX IT BUT SERVICE SAID THAT WAS NORMAL, WHICH I STRONGLY DISAGREED BUT MY DEAL WAS FUNDED AND NOTHING THEY WOULD DO. SO ANOTHER MONTH OR SO LATER I NOTICE MY GAS TO EMPTY WAS JUMPING DRASTICALLY I FIGURED BAD GAS SO I DROVE IT OUT AND TRIED AGAIN AND AGAIN. FINALLY HAD IT BECAUSE GOING FROM 60 TO 30 IN 2 MILES IS MAJOR THAT SAME WEEK I USED MY CRUISE CONTROL FOR MAYBE THE 3RD TIME SINCE I HAD THE VEHICLE AND IT WOULD NOT KEEP A STEADY SPEED I WENT UP 5 MPH FASTER THAN I SET IT AND THEN DROPPED IT DID THIS UNTIL I CANCELLED THE CRUISE. I IMMEDIATELY MADE AN APPOINTMENT WITH THE DEALER THEY HAVE HAD IT A WEEK AND NO WORD FROM THEM YET. MEANWHILE I HAVE RESEARCHED AND SEE THE SAME ISSUES I AM HAVING LEAD TO MORE ISSUES LIKE THE BRAKES NOT STOPPING THE VEHICLE AND I TRAVEL 100 MILES BACK AND FORTH TO WORK AND HAVE SMALL CHILDREN THAT IS A VERY UNEASY FEELING. THE OTHER ISSUES LIKE THE RADIO FREEZING INBETWEEN CHANGING FROM BLUE-TOOTH TO RADIO SO I HAVE TO DRIVE THAT ENTIRE HOUR TRIP TO WORK WITHOUT ANY MUSIC UNLESS I STOP AND RESTART THE CAR. ALSO WHEN I GET OFF THE HIGHWAY A LOT OF TIMES THE SENSOR FOR THE SPEED AND RADIO FINALLY KICKS IN AND THE RADIO PLAYS EXTREMELY LOUD LIKE I AM STILL ON THE HIGHWAY AND THE ENTIRE RIDE THE RADIO WOULD NOT TURN UP PASS THE LOW VOLUME.
Mfg Campaign: 11210684
Recall Date: May 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DRIVING OVER 50 MPH THE RPM STARTS ESCALATING AND GOES BACK TO NORMAL. RPM REPEATS AFTER ONE TO TWO MINUTES. AFTER PUTTING A FULL TANK OF GAS, CHECK ENGINE LIGHT CAME ON AND METER READ GAS TANK EMPTY. VEHICLE STAYED WITH THE DEALERSHIP FOR 8 DAYS FIRST TIME. FUEL PUMP AND WIRES WAS FULLY REPLACED. VEHICLE IS BACK WITH DEALERSHIP FOR A SECOND TIME. THIS TIME THE GAS METER READS LESS THAN 3/4 TANK AS A FULL TANK OF GAS IS PUT INTO THE VEHICLE. RPM STARTS DOING THE SAME THING WHEN THE VEHICLE HITS 50 MPH. WAS INFORMED BY THE DEALERSHIP FUEL PUMP AND WIRES ARE THE REASON FOR MY VEHICLE BEING IN THE SHOP AGAIN. VEHICLE IS BACK TWICE IN THE SHOP LESS THAN 2 MONTHS. STILL WITHOUT A PROPER WORKING VEHICLE
Corrective Action:
WHEN DRIVING OVER 50 MPH THE RPM STARTS ESCALATING AND GOES BACK TO NORMAL. RPM REPEATS AFTER ONE TO TWO MINUTES. AFTER PUTTING A FULL TANK OF GAS, CHECK ENGINE LIGHT CAME ON AND METER READ GAS TANK EMPTY. VEHICLE STAYED WITH THE DEALERSHIP FOR 8 DAYS FIRST TIME. FUEL PUMP AND WIRES WAS FULLY REPLACED. VEHICLE IS BACK WITH DEALERSHIP FOR A SECOND TIME. THIS TIME THE GAS METER READS LESS THAN 3/4 TANK AS A FULL TANK OF GAS IS PUT INTO THE VEHICLE. RPM STARTS DOING THE SAME THING WHEN THE VEHICLE HITS 50 MPH. WAS INFORMED BY THE DEALERSHIP FUEL PUMP AND WIRES ARE THE REASON FOR MY VEHICLE BEING IN THE SHOP AGAIN. VEHICLE IS BACK TWICE IN THE SHOP LESS THAN 2 MONTHS. STILL WITHOUT A PROPER WORKING VEHICLE
Additional Notes:
WHEN DRIVING OVER 50 MPH THE RPM STARTS ESCALATING AND GOES BACK TO NORMAL. RPM REPEATS AFTER ONE TO TWO MINUTES. AFTER PUTTING A FULL TANK OF GAS, CHECK ENGINE LIGHT CAME ON AND METER READ GAS TANK EMPTY. VEHICLE STAYED WITH THE DEALERSHIP FOR 8 DAYS FIRST TIME. FUEL PUMP AND WIRES WAS FULLY REPLACED. VEHICLE IS BACK WITH DEALERSHIP FOR A SECOND TIME. THIS TIME THE GAS METER READS LESS THAN 3/4 TANK AS A FULL TANK OF GAS IS PUT INTO THE VEHICLE. RPM STARTS DOING THE SAME THING WHEN THE VEHICLE HITS 50 MPH. WAS INFORMED BY THE DEALERSHIP FUEL PUMP AND WIRES ARE THE REASON FOR MY VEHICLE BEING IN THE SHOP AGAIN. VEHICLE IS BACK TWICE IN THE SHOP LESS THAN 2 MONTHS. STILL WITHOUT A PROPER WORKING VEHICLE
Mfg Campaign: 11210042
Recall Date: May 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WHEN SECOND ROW SEATS ARE FOLDED IN THE UPRIGHT POSITION AND SLID FORWARD. THEY DO NOT LOCK IN PLACE. THE SEAT SLAMS FORWARD AND BACKWARDS. THIS IS AN EXTREME SAFETY AND SHOULD BE REPAIRED BEFORE CAUSING A SEVERE INJURY.
Corrective Action:
WHEN SECOND ROW SEATS ARE FOLDED IN THE UPRIGHT POSITION AND SLID FORWARD. THEY DO NOT LOCK IN PLACE. THE SEAT SLAMS FORWARD AND BACKWARDS. THIS IS AN EXTREME SAFETY AND SHOULD BE REPAIRED BEFORE CAUSING A SEVERE INJURY.
Additional Notes:
WHEN SECOND ROW SEATS ARE FOLDED IN THE UPRIGHT POSITION AND SLID FORWARD. THEY DO NOT LOCK IN PLACE. THE SEAT SLAMS FORWARD AND BACKWARDS. THIS IS AN EXTREME SAFETY AND SHOULD BE REPAIRED BEFORE CAUSING A SEVERE INJURY.
Mfg Campaign: 11209696
Recall Date: May 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE HAS DIFFICULTY GOING UP HILL. WHEN DECREASE SPEED OR STOPS AND YOU WANT TO STEP UP THE GAS, IT TAKES A LONG WHILE. SOMETIME IT SHAKES WHEN YOU POWER ON. THE COMPUTER FREEZES. LOTS OF HESITATION TO GO OR SOMETIMES IT WAS TO KEEP GOING WHEN YOU ARE AT A STOP.
Corrective Action:
THE VEHICLE HAS DIFFICULTY GOING UP HILL. WHEN DECREASE SPEED OR STOPS AND YOU WANT TO STEP UP THE GAS, IT TAKES A LONG WHILE. SOMETIME IT SHAKES WHEN YOU POWER ON. THE COMPUTER FREEZES. LOTS OF HESITATION TO GO OR SOMETIMES IT WAS TO KEEP GOING WHEN YOU ARE AT A STOP.
Additional Notes:
THE VEHICLE HAS DIFFICULTY GOING UP HILL. WHEN DECREASE SPEED OR STOPS AND YOU WANT TO STEP UP THE GAS, IT TAKES A LONG WHILE. SOMETIME IT SHAKES WHEN YOU POWER ON. THE COMPUTER FREEZES. LOTS OF HESITATION TO GO OR SOMETIMES IT WAS TO KEEP GOING WHEN YOU ARE AT A STOP.
Mfg Campaign: 11204505
Recall Date: Apr 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE CAR KEPT LOSING POWER IN THE MIDDLE OF DRIVING AND NO ENGINE LIGHTS WERE POPPING UP TO SHOW THAT ANYTHING WAS WRONG WITH THE VEHICLE. THE FIRST 2 TIMES WERE IN REVERSE. THE POWER CUT OFF AND I WAS UNABLE TO MOVE THE STEERING WHEEL OR BRAKES. I WAS ABLE TO RESTART THE CAR AND GO. THE THIRD TIME I WAS GOING FORWARD ON A HIGHWAY. I SLOWED TO TURN ON AND THE POWER CUT OFF IN THE MIDDLE OF THE TURN. I WAS UNABLE TO CONTROL THE STEERING WHEEL OR BRAKES. LUCKILY I WAS NOT AROUND OTHER VEHICLES AND THE CAR SLOWED TO A STOP ON THE SIDE OF THE ROAD IN GRASS. THIS OCCURRED WITH A YOUNG CHILD IN THE CAR AND IT SCARED BOTH OF US. I WAS ABLE TO THEN START THE CAR AGAIN AND GET IT INTO THE DEALERSHIP SERVICE DEPARTMENT THE NEXT DAY. THE SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WHEN THEY HOOKED IT UP TO THEIR MACHINES. THEY DROVE THE CAR FOR A WEEK AND WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE. THE LAST DAY WHEN THEY TOOK IT FOR ONE MORE DRIVE THE CAR DIED ON THEM IN THE MIDDLE OF DRIVING. THEY HOOKED THE CAR UP AGAIN AND IT SHOWED THAT NOTHING WAS WRONG. WHEN THEY CONTACTED CHRYSLER CORPORATION THEY TOLD THEM TO LOOK AT THE ENGINE. THAT IS WHEN THEY FOUND METAL SHARDS AND OTHER THINGS WRONG WITH THE ENGINE. THE CORPORATION HAD KNOWN THAT SOME OF THESE ENGINES WERE FAULTY BUT HAD NOT NOTIFIED THE DEALERSHIP OR THE CONSUMERS THAT THEY COULD BE DRIVING A CAR WITH A FAULTY ENGINE. THIS WAS MOST DEFINITELY A SAFETY ISSUE AND ESPECIALLY CONCERNING SINCE WE HAD BEEN DRIVING OUR YOUNG CHILDREN IN THE VEHICLE WITH US. I BELIEVE THE CONSUMERS SHOULD KNOW THAT THEY COULD HAVE FAULTY ENGINES AND NOT KNOW BECAUSE THE SERVICE MACHINES DO NOT DETECT THE PROBLEM AND CHRYSLER IS NOT GIVING OUT THE INFORMATION.
Corrective Action:
THE CAR KEPT LOSING POWER IN THE MIDDLE OF DRIVING AND NO ENGINE LIGHTS WERE POPPING UP TO SHOW THAT ANYTHING WAS WRONG WITH THE VEHICLE. THE FIRST 2 TIMES WERE IN REVERSE. THE POWER CUT OFF AND I WAS UNABLE TO MOVE THE STEERING WHEEL OR BRAKES. I WAS ABLE TO RESTART THE CAR AND GO. THE THIRD TIME I WAS GOING FORWARD ON A HIGHWAY. I SLOWED TO TURN ON AND THE POWER CUT OFF IN THE MIDDLE OF THE TURN. I WAS UNABLE TO CONTROL THE STEERING WHEEL OR BRAKES. LUCKILY I WAS NOT AROUND OTHER VEHICLES AND THE CAR SLOWED TO A STOP ON THE SIDE OF THE ROAD IN GRASS. THIS OCCURRED WITH A YOUNG CHILD IN THE CAR AND IT SCARED BOTH OF US. I WAS ABLE TO THEN START THE CAR AGAIN AND GET IT INTO THE DEALERSHIP SERVICE DEPARTMENT THE NEXT DAY. THE SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WHEN THEY HOOKED IT UP TO THEIR MACHINES. THEY DROVE THE CAR FOR A WEEK AND WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE. THE LAST DAY WHEN THEY TOOK IT FOR ONE MORE DRIVE THE CAR DIED ON THEM IN THE MIDDLE OF DRIVING. THEY HOOKED THE CAR UP AGAIN AND IT SHOWED THAT NOTHING WAS WRONG. WHEN THEY CONTACTED CHRYSLER CORPORATION THEY TOLD THEM TO LOOK AT THE ENGINE. THAT IS WHEN THEY FOUND METAL SHARDS AND OTHER THINGS WRONG WITH THE ENGINE. THE CORPORATION HAD KNOWN THAT SOME OF THESE ENGINES WERE FAULTY BUT HAD NOT NOTIFIED THE DEALERSHIP OR THE CONSUMERS THAT THEY COULD BE DRIVING A CAR WITH A FAULTY ENGINE. THIS WAS MOST DEFINITELY A SAFETY ISSUE AND ESPECIALLY CONCERNING SINCE WE HAD BEEN DRIVING OUR YOUNG CHILDREN IN THE VEHICLE WITH US. I BELIEVE THE CONSUMERS SHOULD KNOW THAT THEY COULD HAVE FAULTY ENGINES AND NOT KNOW BECAUSE THE SERVICE MACHINES DO NOT DETECT THE PROBLEM AND CHRYSLER IS NOT GIVING OUT THE INFORMATION.
Additional Notes:
THE CAR KEPT LOSING POWER IN THE MIDDLE OF DRIVING AND NO ENGINE LIGHTS WERE POPPING UP TO SHOW THAT ANYTHING WAS WRONG WITH THE VEHICLE. THE FIRST 2 TIMES WERE IN REVERSE. THE POWER CUT OFF AND I WAS UNABLE TO MOVE THE STEERING WHEEL OR BRAKES. I WAS ABLE TO RESTART THE CAR AND GO. THE THIRD TIME I WAS GOING FORWARD ON A HIGHWAY. I SLOWED TO TURN ON AND THE POWER CUT OFF IN THE MIDDLE OF THE TURN. I WAS UNABLE TO CONTROL THE STEERING WHEEL OR BRAKES. LUCKILY I WAS NOT AROUND OTHER VEHICLES AND THE CAR SLOWED TO A STOP ON THE SIDE OF THE ROAD IN GRASS. THIS OCCURRED WITH A YOUNG CHILD IN THE CAR AND IT SCARED BOTH OF US. I WAS ABLE TO THEN START THE CAR AGAIN AND GET IT INTO THE DEALERSHIP SERVICE DEPARTMENT THE NEXT DAY. THE SERVICE DEPARTMENT COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WHEN THEY HOOKED IT UP TO THEIR MACHINES. THEY DROVE THE CAR FOR A WEEK AND WERE UNABLE TO FIND ANYTHING WRONG WITH THE VEHICLE. THE LAST DAY WHEN THEY TOOK IT FOR ONE MORE DRIVE THE CAR DIED ON THEM IN THE MIDDLE OF DRIVING. THEY HOOKED THE CAR UP AGAIN AND IT SHOWED THAT NOTHING WAS WRONG. WHEN THEY CONTACTED CHRYSLER CORPORATION THEY TOLD THEM TO LOOK AT THE ENGINE. THAT IS WHEN THEY FOUND METAL SHARDS AND OTHER THINGS WRONG WITH THE ENGINE. THE CORPORATION HAD KNOWN THAT SOME OF THESE ENGINES WERE FAULTY BUT HAD NOT NOTIFIED THE DEALERSHIP OR THE CONSUMERS THAT THEY COULD BE DRIVING A CAR WITH A FAULTY ENGINE. THIS WAS MOST DEFINITELY A SAFETY ISSUE AND ESPECIALLY CONCERNING SINCE WE HAD BEEN DRIVING OUR YOUNG CHILDREN IN THE VEHICLE WITH US. I BELIEVE THE CONSUMERS SHOULD KNOW THAT THEY COULD HAVE FAULTY ENGINES AND NOT KNOW BECAUSE THE SERVICE MACHINES DO NOT DETECT THE PROBLEM AND CHRYSLER IS NOT GIVING OUT THE INFORMATION.
Mfg Campaign: 11204621
Recall Date: Apr 29, 2019
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Valencia, CA • 36 yrs
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