Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY IN MY BRAND NEW DODGE JOURNEY THAT WAS PURCHASED LESS THAN 2 WEEKS AGO, ALL THE VEHICLES CAME TO A STOP AND WERE STATIONARY. MY CAR INCLUDED WAS STATIONARY OR STOPPED. WHILE WAITING FOR TRAFFIC TO GO, MY FOOT WAS ON THE BRAKE WHEN MY CAR SUDDENLY ACCELERATED (WAS IN MOTION) AND STARTED TO MOVE FORWARD. MY FOOT WAS STILL ON THE BRAKE WHEN THIS OCCURRED. I CONTINUED TO PUSH DOWN THE BRAKE AS HARD AS I COULD AND PUMP THE BRAKE TO MAKE THE CAR STOP BUT IT FELT LIKE THE BRAKE PEDAL WOULD NOT GO DOWN. MY BRAKES DID NOT WORK AND THE VEHICLE IN FRONT ON ME ENDED UP STOPPING MY CAR. I PULLED OVER TO THE LEFT SHOULDER OF THE HIGHWAY AS MUCH AS I COULD AND PUT MY CAR IN PARK AND CALLED HIGHWAY PATROL. *DT*JB
Corrective Action:
WHILE DRIVING ON THE HIGHWAY IN MY BRAND NEW DODGE JOURNEY THAT WAS PURCHASED LESS THAN 2 WEEKS AGO, ALL THE VEHICLES CAME TO A STOP AND WERE STATIONARY. MY CAR INCLUDED WAS STATIONARY OR STOPPED. WHILE WAITING FOR TRAFFIC TO GO, MY FOOT WAS ON THE BRAKE WHEN MY CAR SUDDENLY ACCELERATED (WAS IN MOTION) AND STARTED TO MOVE FORWARD. MY FOOT WAS STILL ON THE BRAKE WHEN THIS OCCURRED. I CONTINUED TO PUSH DOWN THE BRAKE AS HARD AS I COULD AND PUMP THE BRAKE TO MAKE THE CAR STOP BUT IT FELT LIKE THE BRAKE PEDAL WOULD NOT GO DOWN. MY BRAKES DID NOT WORK AND THE VEHICLE IN FRONT ON ME ENDED UP STOPPING MY CAR. I PULLED OVER TO THE LEFT SHOULDER OF THE HIGHWAY AS MUCH AS I COULD AND PUT MY CAR IN PARK AND CALLED HIGHWAY PATROL. *DT*JB
Additional Notes:
WHILE DRIVING ON THE HIGHWAY IN MY BRAND NEW DODGE JOURNEY THAT WAS PURCHASED LESS THAN 2 WEEKS AGO, ALL THE VEHICLES CAME TO A STOP AND WERE STATIONARY. MY CAR INCLUDED WAS STATIONARY OR STOPPED. WHILE WAITING FOR TRAFFIC TO GO, MY FOOT WAS ON THE BRAKE WHEN MY CAR SUDDENLY ACCELERATED (WAS IN MOTION) AND STARTED TO MOVE FORWARD. MY FOOT WAS STILL ON THE BRAKE WHEN THIS OCCURRED. I CONTINUED TO PUSH DOWN THE BRAKE AS HARD AS I COULD AND PUMP THE BRAKE TO MAKE THE CAR STOP BUT IT FELT LIKE THE BRAKE PEDAL WOULD NOT GO DOWN. MY BRAKES DID NOT WORK AND THE VEHICLE IN FRONT ON ME ENDED UP STOPPING MY CAR. I PULLED OVER TO THE LEFT SHOULDER OF THE HIGHWAY AS MUCH AS I COULD AND PUT MY CAR IN PARK AND CALLED HIGHWAY PATROL. *DT*JB
Mfg Campaign: 11160994
Recall Date: Dec 12, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Corrective Action:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Additional Notes:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Mfg Campaign: 11156919
Recall Date: Dec 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Corrective Action:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Additional Notes:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Mfg Campaign: 11156919
Recall Date: Dec 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Corrective Action:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Additional Notes:
WHEN IN REVERSE ON A UPWARD SLANT OR STREET OR A HILL THE CAR WILL GO GO FOWARD AS IF DRIVING IN DRIVE POSITION UNTIL YOU STEP ON BRAKE VERY HEAVILY AND QUICKLY PRESS HARD FLOORING THE GAS PEDAL AND EXCELLIARATOR FAST. WHEN PRESSING BRAKE ON A HILL AND ON FLAT SURFACE IF U DONT KEEP FULL PRESSURE ON BRAKE CAR WILL ROLL BACK
Mfg Campaign: 11156919
Recall Date: Dec 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
IT'S MAKING A WINNING NOISE.
Corrective Action:
IT'S MAKING A WINNING NOISE.
Additional Notes:
IT'S MAKING A WINNING NOISE.
Mfg Campaign: 11141773
Recall Date: Oct 22, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TAKATA RECALL. MY VEHICLE BRAKES HAS A PAUSE BETWEEN THEM. WHEN I AM COMING TO A STOP IT TAKE A WHILE TO BREAK. THE BREAKS ARE NOT CONSISTENT THIS IS VERY SCARY, I WAS DRIVING ON THE FREEWAY YESTERDAY AND THE BREAKS TOOK A WHILE TO ACTUALLY START BREAKING. THESE BREAKS ARE NOT RIGHT. I WAS TOLD AFTER 500 MILES THE CAR WOULD BREAK IN AND DRIVE BETTER. BUT STILL DRIVING THE SAME. VERY DANGEROUS FOR MYSELF AND MY FAMILY.
Corrective Action:
TAKATA RECALL. MY VEHICLE BRAKES HAS A PAUSE BETWEEN THEM. WHEN I AM COMING TO A STOP IT TAKE A WHILE TO BREAK. THE BREAKS ARE NOT CONSISTENT THIS IS VERY SCARY, I WAS DRIVING ON THE FREEWAY YESTERDAY AND THE BREAKS TOOK A WHILE TO ACTUALLY START BREAKING. THESE BREAKS ARE NOT RIGHT. I WAS TOLD AFTER 500 MILES THE CAR WOULD BREAK IN AND DRIVE BETTER. BUT STILL DRIVING THE SAME. VERY DANGEROUS FOR MYSELF AND MY FAMILY.
Additional Notes:
TAKATA RECALL. MY VEHICLE BRAKES HAS A PAUSE BETWEEN THEM. WHEN I AM COMING TO A STOP IT TAKE A WHILE TO BREAK. THE BREAKS ARE NOT CONSISTENT THIS IS VERY SCARY, I WAS DRIVING ON THE FREEWAY YESTERDAY AND THE BREAKS TOOK A WHILE TO ACTUALLY START BREAKING. THESE BREAKS ARE NOT RIGHT. I WAS TOLD AFTER 500 MILES THE CAR WOULD BREAK IN AND DRIVE BETTER. BUT STILL DRIVING THE SAME. VERY DANGEROUS FOR MYSELF AND MY FAMILY.
Mfg Campaign: 11139387
Recall Date: Oct 10, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WAS RAINING AND WHEN I WENT TO BREAK IT'S LIKE THERE WAS A LITTLE BIT A BREAK FAILURE LIKE IT DID NOT WANT TO STOP THE VEHICLE AND I ENDED UP SKIDINGBEFORE THE VEHICLE CAME TO A STOP BUT DID NOT HIT ANYTHING SO IT'S LIKE IT IT DID NOT WANT TO GRIP THE PAVEMENT OR STOP UNTIL IT ACTUALLY GRIPPED
Corrective Action:
WAS RAINING AND WHEN I WENT TO BREAK IT'S LIKE THERE WAS A LITTLE BIT A BREAK FAILURE LIKE IT DID NOT WANT TO STOP THE VEHICLE AND I ENDED UP SKIDINGBEFORE THE VEHICLE CAME TO A STOP BUT DID NOT HIT ANYTHING SO IT'S LIKE IT IT DID NOT WANT TO GRIP THE PAVEMENT OR STOP UNTIL IT ACTUALLY GRIPPED
Additional Notes:
WAS RAINING AND WHEN I WENT TO BREAK IT'S LIKE THERE WAS A LITTLE BIT A BREAK FAILURE LIKE IT DID NOT WANT TO STOP THE VEHICLE AND I ENDED UP SKIDINGBEFORE THE VEHICLE CAME TO A STOP BUT DID NOT HIT ANYTHING SO IT'S LIKE IT IT DID NOT WANT TO GRIP THE PAVEMENT OR STOP UNTIL IT ACTUALLY GRIPPED
Mfg Campaign: 11133463
Recall Date: Oct 5, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SOME DAYS MY BRAKE PEDAL FEELS MORE FIRM AND WILL STOP ON A DIME THAN OTHERS TIMES IT FEELS SPONGY OR SOFT AND GOES TO THE FLOOR IT DOES STOP THE VEHICLE BUT WHEN IT'S SPONGY IT TAKES LONGER ALMOST AS IF I'M DRIVING A FREIGHT TRAIN AT 60 MILES AN HOUR HIGHWAY IN OR IN TOWN DRIVING AS OF TODAY I DON'T HAVE ANY OTHER COMPLAINTS OTHER THAN THE BRAKES
Corrective Action:
SOME DAYS MY BRAKE PEDAL FEELS MORE FIRM AND WILL STOP ON A DIME THAN OTHERS TIMES IT FEELS SPONGY OR SOFT AND GOES TO THE FLOOR IT DOES STOP THE VEHICLE BUT WHEN IT'S SPONGY IT TAKES LONGER ALMOST AS IF I'M DRIVING A FREIGHT TRAIN AT 60 MILES AN HOUR HIGHWAY IN OR IN TOWN DRIVING AS OF TODAY I DON'T HAVE ANY OTHER COMPLAINTS OTHER THAN THE BRAKES
Additional Notes:
SOME DAYS MY BRAKE PEDAL FEELS MORE FIRM AND WILL STOP ON A DIME THAN OTHERS TIMES IT FEELS SPONGY OR SOFT AND GOES TO THE FLOOR IT DOES STOP THE VEHICLE BUT WHEN IT'S SPONGY IT TAKES LONGER ALMOST AS IF I'M DRIVING A FREIGHT TRAIN AT 60 MILES AN HOUR HIGHWAY IN OR IN TOWN DRIVING AS OF TODAY I DON'T HAVE ANY OTHER COMPLAINTS OTHER THAN THE BRAKES
Mfg Campaign: 11123982
Recall Date: Sep 1, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I THOUGHT THIS VEHICLE CAME WITH A BACK UP CAMERA? I THOUGH IT WAS MANDATORY THAT ALL VEHICLES SOLD AFTER MAY 2018 WILL HAVE A BACK UP CAMERA INSTALLED.
Corrective Action:
I THOUGHT THIS VEHICLE CAME WITH A BACK UP CAMERA? I THOUGH IT WAS MANDATORY THAT ALL VEHICLES SOLD AFTER MAY 2018 WILL HAVE A BACK UP CAMERA INSTALLED.
Additional Notes:
I THOUGHT THIS VEHICLE CAME WITH A BACK UP CAMERA? I THOUGH IT WAS MANDATORY THAT ALL VEHICLES SOLD AFTER MAY 2018 WILL HAVE A BACK UP CAMERA INSTALLED.
Mfg Campaign: 11114649
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED THIS VEHICLE 7/13/2018 AND IT IS NOT EQUIPPED WITH A BACKUP CAMERA. DODGE IS ALSO ADVERTISING THAT THIS IS STANDARD EQUIPMENT ON THE VEHICLE. THEY ALSO DID NOT DISCLOSE THAT THE VEHICLE WAS NOT EQUIPPED. AS FAR AS I KNOW ALL VEHICLES ARE TO BE EQUIPPED BY MAY 1, 2018. THIS WAS PURCHASED FROM PEACOCK IN BRUNSWICK, GA
Corrective Action:
PURCHASED THIS VEHICLE 7/13/2018 AND IT IS NOT EQUIPPED WITH A BACKUP CAMERA. DODGE IS ALSO ADVERTISING THAT THIS IS STANDARD EQUIPMENT ON THE VEHICLE. THEY ALSO DID NOT DISCLOSE THAT THE VEHICLE WAS NOT EQUIPPED. AS FAR AS I KNOW ALL VEHICLES ARE TO BE EQUIPPED BY MAY 1, 2018. THIS WAS PURCHASED FROM PEACOCK IN BRUNSWICK, GA
Additional Notes:
PURCHASED THIS VEHICLE 7/13/2018 AND IT IS NOT EQUIPPED WITH A BACKUP CAMERA. DODGE IS ALSO ADVERTISING THAT THIS IS STANDARD EQUIPMENT ON THE VEHICLE. THEY ALSO DID NOT DISCLOSE THAT THE VEHICLE WAS NOT EQUIPPED. AS FAR AS I KNOW ALL VEHICLES ARE TO BE EQUIPPED BY MAY 1, 2018. THIS WAS PURCHASED FROM PEACOCK IN BRUNSWICK, GA
Mfg Campaign: 11113355
Recall Date: Jul 24, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SKID BEFORE STOPPING, WHICH EXTENDED THE BRAKING DISTANCE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TROTTER AUTO EL DORADO, 1910 W. HILLSBORO ST, EL DORADO, AR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SKID BEFORE STOPPING, WHICH EXTENDED THE BRAKING DISTANCE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TROTTER AUTO EL DORADO, 1910 W. HILLSBORO ST, EL DORADO, AR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SKID BEFORE STOPPING, WHICH EXTENDED THE BRAKING DISTANCE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (TROTTER AUTO EL DORADO, 1910 W. HILLSBORO ST, EL DORADO, AR) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200.
Mfg Campaign: 11110328
Recall Date: Jul 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Corrective Action:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Additional Notes:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Mfg Campaign: 11103911
Recall Date: Jun 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Corrective Action:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Additional Notes:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Mfg Campaign: 11103911
Recall Date: Jun 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Corrective Action:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Additional Notes:
AFTER PCM AND ECM RECALL REPAIR, BLUETOOTH SYSTEM WOULD NOT CONNECT, CHECK ENGINE LIGHT ON, TOUCH SCREEN RADIO MALFUNCTIONING WHILE DRIVING, ECO COLOR DRIVEING TRACKER NOLONGER WORKED, THE ELECTRONIC GAS MILES WAS INCORRECT (EXP: AFTER PUTING GAS IN MILES SHOWED 115 UNTIL EMPTY, DRIVE 7 MILES THE CAR WOULD SHOW 70 MILES TO EMPTY) BOTH WOULD MALFUNCTION WHILE DRIVING HIGHWAY AND CITY. VEHICLE WOULD NOW SHAKE WHEN IDLING AND WAS HESITATE TO START. VEHICLE HAS BEEN AT DEALERSHIP REPAIR SHOP FOR 7 DAYS FOR SECOND REPAIR.
Mfg Campaign: 11103911
Recall Date: Jun 25, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Corrective Action:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Additional Notes:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Mfg Campaign: 11099864
Recall Date: Jun 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Corrective Action:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Additional Notes:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Mfg Campaign: 11099864
Recall Date: Jun 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Corrective Action:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Additional Notes:
ON 6/4/2018 I PICKED UP MY VEHICLE FROM THE SERVICE DEPARTMENT AT MY LOCAL DEALERSHIP AFTER TAKING IT IN FOR THE ABS AND TRACTION CONTROL LIGHTS BEING ON AND LOSS OF POWER. THE DEALERSHIP ADVISED THEY DID AN UPDATE ON THE POWER CONTROL MODEL AND FIXED A WHEEL SPEED SENSOR. WHILE ON THE FREEWAY ABOUT 9 MILES AWAY FROM THE DEALERSHIP THE LIGHTS (ABS AND TRACTION CONTROL) CAME BACK ON AND THE RPMS WENT UP. THE VEHICLE WAS IN CRUISE CONTROL AND THE VEHICLE HAD A 5MPH LOSS IN SPEED BUT WENT BACK UP TO 65MPH WITH THE RAISE IN RPMS. WHILE GOING TO EXIT THE FREEWAY AND APPLYING THE BRAKES THE CRUISE CONTROL WOULD NOT DISENGAGE. I IMMEDIATELY PLACED THE VEHICLE IN NEUTRAL AND TURNED THE ENGINE OFF AND PULLED TO THE RIGHT HAND SHOULDE ALLOWING THE VEHICLE TO COAST TO A STOP.. AFTER PULLED OVER I APPLIED THE BRAKE AND PLACED THE VEHICLE IN PARK AND TURNED THE VEHICLE BACK ON. THE ABS AND TRACTION CONTROL LIGHTS REMAINED ILLUMINATED. I CALLED THE DEALERSHIP AND WAS ADVISED TO BRING THE VEHICLE BACK AND I ADVISED I WOULD BRING IT BACK IN THE MORNING AND WOULD NOT USE THE CRUISE CONTROL. THIS IS NOW THE SECOND TIME THE VEHICLE WILL BE GOING TO THE DEALERSHIP FOR THE SAME ISSUES WHICH INCLUDE THE ABS AND TRACTION CONTROL LIGHTS BEING ILLUMINATED WITH THE TRACTION CONTROL AND ABS NOT WORKING, LOSS OF POWER AND HIGH RPMS AND BLUETOOTH NOT WORKING (NOT A MAJOR CONCERN). THIS IS THE FIRST TIME THE CRUISE CONTROL HAS FAILED TO DISENGAGE AND ONLY MY FOURTH TIME USING CRUISE CONTROL AS IT IS A NEW VEHICLE AND I DON'T USE IT MUCH ON THE FREEWAY.
Mfg Campaign: 11099864
Recall Date: Jun 4, 2018
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