Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Dodge Journey vehicles. The amber side reflex reflector assembled into the headlamp may not reflect brightly enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z99
Recall Date: Sep 29, 2022
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U86
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U56
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey vehicles. When reverse gear has been selected, the rear camera view may not be fully visible within two seconds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U58
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Consumer Complaints
297 ComplaintsChrysler (fca Us, Llc)
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHOOK AND VIBRATED AT START-UP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE VEHICLE STALLED WITHOUT WARNING UPON DEPRESSION THE ACCELERATOR PEDAL. THE CONTACT SPOKE TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260) WHERE THEY INFORMED HIM TO TOW THE VEHICLE TO DEALER TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 5.
Corrective Action:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHOOK AND VIBRATED AT START-UP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE VEHICLE STALLED WITHOUT WARNING UPON DEPRESSION THE ACCELERATOR PEDAL. THE CONTACT SPOKE TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260) WHERE THEY INFORMED HIM TO TOW THE VEHICLE TO DEALER TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 5.
Additional Notes:
TL* THE CONTACT OWNS A 2018 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY SHOOK AND VIBRATED AT START-UP WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE VEHICLE STALLED WITHOUT WARNING UPON DEPRESSION THE ACCELERATOR PEDAL. THE CONTACT SPOKE TO LANDMARK DODGE CHRYSLER JEEP RAM (6850 MT ZION BLVD, MORROW, GA 30260) WHERE THEY INFORMED HIM TO TOW THE VEHICLE TO DEALER TO HAVE THE VEHICLE INSPECTED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 5.
Mfg Campaign: 11349942
Recall Date: Aug 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS HEADING TO THE WORK AND THE SPEED LIMIT IS 55 BUT THE SPEED MOTOR WAS SAYING I WAS GOING 103 MILES SO I PULLED OVER TURNED THE CAR OFF AND WAITRESS 5 MINUTES AND THEN IT STOPPED BUT WHEN I GOT OFF IT DID THE SAME THANG AGAIN AND THAT WAS A MONTH AGO AND IT STILL DOES IT
Corrective Action:
I WAS HEADING TO THE WORK AND THE SPEED LIMIT IS 55 BUT THE SPEED MOTOR WAS SAYING I WAS GOING 103 MILES SO I PULLED OVER TURNED THE CAR OFF AND WAITRESS 5 MINUTES AND THEN IT STOPPED BUT WHEN I GOT OFF IT DID THE SAME THANG AGAIN AND THAT WAS A MONTH AGO AND IT STILL DOES IT
Additional Notes:
I WAS HEADING TO THE WORK AND THE SPEED LIMIT IS 55 BUT THE SPEED MOTOR WAS SAYING I WAS GOING 103 MILES SO I PULLED OVER TURNED THE CAR OFF AND WAITRESS 5 MINUTES AND THEN IT STOPPED BUT WHEN I GOT OFF IT DID THE SAME THANG AGAIN AND THAT WAS A MONTH AGO AND IT STILL DOES IT
Mfg Campaign: 11349199
Recall Date: Aug 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
AWD SYSTEM KEEPS FAILING, REAR AXLE NOT GETTING ANY POWER FROM THE TRANSFER CASE. FRONT WHEELS SPIN ON GRAVEL OR WET PAVEMENT WHILE BACK WHEELS DON'T MOVE. THEN THE AWD SYSTEM SERVICE LIGHT KICKS ON. HAS BEEN TO THE DEALER 4 TIMES & THEY STILL HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. THIS CREATES A DANGEROUS CONDITION ON WET OR SNOWY ROADWAYS.
Corrective Action:
AWD SYSTEM KEEPS FAILING, REAR AXLE NOT GETTING ANY POWER FROM THE TRANSFER CASE. FRONT WHEELS SPIN ON GRAVEL OR WET PAVEMENT WHILE BACK WHEELS DON'T MOVE. THEN THE AWD SYSTEM SERVICE LIGHT KICKS ON. HAS BEEN TO THE DEALER 4 TIMES & THEY STILL HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. THIS CREATES A DANGEROUS CONDITION ON WET OR SNOWY ROADWAYS.
Additional Notes:
AWD SYSTEM KEEPS FAILING, REAR AXLE NOT GETTING ANY POWER FROM THE TRANSFER CASE. FRONT WHEELS SPIN ON GRAVEL OR WET PAVEMENT WHILE BACK WHEELS DON'T MOVE. THEN THE AWD SYSTEM SERVICE LIGHT KICKS ON. HAS BEEN TO THE DEALER 4 TIMES & THEY STILL HAVE NOT BEEN ABLE TO RESOLVE THE ISSUE. THIS CREATES A DANGEROUS CONDITION ON WET OR SNOWY ROADWAYS.
Mfg Campaign: 11341372
Recall Date: Jul 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SINCE AROUND 9,000 MILES I HAVE HAD A VIBRATION WHEN BRAKING TOOK IT TO THE DEALERSHIP THEY REPLACED THE FRONT ROTORS STILL DOING IT I HAVE TOOK IT BACK 7 TIMES THEY CLAIM NOTHING WRONG TOOK IT TO ANOTHER DEALERSHIP NOTHING WRONG TOOK IT BACK AGAIN THEY SAID IT WAS THE BACK ROTOR REPLACED THEM WITH NEW AND STILL DOING IT THE CAR HAS AROUND 27,000 NOW DODGE IS REFUSING TO LOOK INTO IT FURTHER IT DOES IT WORSE GOING DOING HILL USING THE BRAKES SOME TIMES IT GETS TO THE POINT YOU HAVE TROUBLE BRAKING
Corrective Action:
SINCE AROUND 9,000 MILES I HAVE HAD A VIBRATION WHEN BRAKING TOOK IT TO THE DEALERSHIP THEY REPLACED THE FRONT ROTORS STILL DOING IT I HAVE TOOK IT BACK 7 TIMES THEY CLAIM NOTHING WRONG TOOK IT TO ANOTHER DEALERSHIP NOTHING WRONG TOOK IT BACK AGAIN THEY SAID IT WAS THE BACK ROTOR REPLACED THEM WITH NEW AND STILL DOING IT THE CAR HAS AROUND 27,000 NOW DODGE IS REFUSING TO LOOK INTO IT FURTHER IT DOES IT WORSE GOING DOING HILL USING THE BRAKES SOME TIMES IT GETS TO THE POINT YOU HAVE TROUBLE BRAKING
Additional Notes:
SINCE AROUND 9,000 MILES I HAVE HAD A VIBRATION WHEN BRAKING TOOK IT TO THE DEALERSHIP THEY REPLACED THE FRONT ROTORS STILL DOING IT I HAVE TOOK IT BACK 7 TIMES THEY CLAIM NOTHING WRONG TOOK IT TO ANOTHER DEALERSHIP NOTHING WRONG TOOK IT BACK AGAIN THEY SAID IT WAS THE BACK ROTOR REPLACED THEM WITH NEW AND STILL DOING IT THE CAR HAS AROUND 27,000 NOW DODGE IS REFUSING TO LOOK INTO IT FURTHER IT DOES IT WORSE GOING DOING HILL USING THE BRAKES SOME TIMES IT GETS TO THE POINT YOU HAVE TROUBLE BRAKING
Mfg Campaign: 11338822
Recall Date: Jul 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE DODGE JOURNEY HAS FAULTY MOTOR AND TRANSMISSION MOUNTS CAUSING MY DRIVE SHAFT TO PREMATURELY WEAR OUT ONLY AFTER 40 SOMETHING THOUSAND MILES CAUSING THE VEHICLE TO JERK WHEN SHIFTING, I CURRENTLY HAVE MY VEHICLE IN THE SHOP GETTING THESE ITEMS REPLACED
Corrective Action:
THE DODGE JOURNEY HAS FAULTY MOTOR AND TRANSMISSION MOUNTS CAUSING MY DRIVE SHAFT TO PREMATURELY WEAR OUT ONLY AFTER 40 SOMETHING THOUSAND MILES CAUSING THE VEHICLE TO JERK WHEN SHIFTING, I CURRENTLY HAVE MY VEHICLE IN THE SHOP GETTING THESE ITEMS REPLACED
Additional Notes:
THE DODGE JOURNEY HAS FAULTY MOTOR AND TRANSMISSION MOUNTS CAUSING MY DRIVE SHAFT TO PREMATURELY WEAR OUT ONLY AFTER 40 SOMETHING THOUSAND MILES CAUSING THE VEHICLE TO JERK WHEN SHIFTING, I CURRENTLY HAVE MY VEHICLE IN THE SHOP GETTING THESE ITEMS REPLACED
Mfg Campaign: 11338706
Recall Date: Jul 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RADIO SCREEN WILL FREEZE FOR A FEW HOURS, TURNING ON AND OFF THE VEHICLE WILL NOT HELP. IT ALSO WILL GIVE A HARD TIME PARING THE BLUETOOTH EVEN AFTER THE PARING DEVICE HAS BEEN IN THE LIST FOR DAYS OR WEEKS.
Corrective Action:
THE RADIO SCREEN WILL FREEZE FOR A FEW HOURS, TURNING ON AND OFF THE VEHICLE WILL NOT HELP. IT ALSO WILL GIVE A HARD TIME PARING THE BLUETOOTH EVEN AFTER THE PARING DEVICE HAS BEEN IN THE LIST FOR DAYS OR WEEKS.
Additional Notes:
THE RADIO SCREEN WILL FREEZE FOR A FEW HOURS, TURNING ON AND OFF THE VEHICLE WILL NOT HELP. IT ALSO WILL GIVE A HARD TIME PARING THE BLUETOOTH EVEN AFTER THE PARING DEVICE HAS BEEN IN THE LIST FOR DAYS OR WEEKS.
Mfg Campaign: 11338205
Recall Date: Jul 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Corrective Action:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Additional Notes:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Mfg Campaign: 11327085
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Corrective Action:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Additional Notes:
I HAD PULLED UP TO A STOP LIGHT AND THE VEHICLE WOULD NOT FULLY COME TO A STOP SO I DEPRESSED THE BREAK HARDER AND AS I RELEASE THE BRAKE THE CAR TOOK OFF AND WAS STEADILY ACCELERATING I TURN THE CAR OFF AND GOT TO A PARKING LOT THE TOW TRUCK DRIVER HAD THE SAME RESULT WHEN HE TRIED TO BACK THE VEHICLE UP TO PLACE IT ON THE TRUCK. *TR
Mfg Campaign: 11327085
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL:CRUISE CONTROL
Potential Consequences:
2018 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FUNCTION. *LD THE CONSUMER STATED UPON RETURNING HOME, THE CRUISE CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE DOOR AND WALL FRAME. THERE WAS ALSO DAMAGE TO A RIDING LAWN MOWER. *JS
Corrective Action:
2018 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FUNCTION. *LD THE CONSUMER STATED UPON RETURNING HOME, THE CRUISE CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE DOOR AND WALL FRAME. THERE WAS ALSO DAMAGE TO A RIDING LAWN MOWER. *JS
Additional Notes:
2018 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEFECTIVE CRUISE CONTROL FUNCTION. *LD THE CONSUMER STATED UPON RETURNING HOME, THE CRUISE CONTROL FAILED CAUSING THE VEHICLE TO CRASH INTO THE GARAGE DOOR AND WALL FRAME. THERE WAS ALSO DAMAGE TO A RIDING LAWN MOWER. *JS
Mfg Campaign: 11326851
Recall Date: Jun 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
PASSENGER SIDE HEAD REST - HEADREST DEPLOYED WHEN I MOVED THE SEAT FORWARD. VEHICLE WAS RUNNING WHEN SITTING AT A STOP SIGN.
Corrective Action:
PASSENGER SIDE HEAD REST - HEADREST DEPLOYED WHEN I MOVED THE SEAT FORWARD. VEHICLE WAS RUNNING WHEN SITTING AT A STOP SIGN.
Additional Notes:
PASSENGER SIDE HEAD REST - HEADREST DEPLOYED WHEN I MOVED THE SEAT FORWARD. VEHICLE WAS RUNNING WHEN SITTING AT A STOP SIGN.
Mfg Campaign: 11324853
Recall Date: May 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Corrective Action:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Additional Notes:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Mfg Campaign: 11323170
Recall Date: May 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Corrective Action:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Additional Notes:
THE BACKUP CAMERA STOPPED WORKING AND THE CABIN LIGHTS WITHIN THE CAR WOULD NOT TURN OFF, NOT EVEN WHILE DRIVING. THE LIGHTS WOULD GET BRIGHTER EVERY TIME I HIT THE BREAK MAKING IT DANGEROUS DRIVING IN THE DARK AND ELIMINATED THE USE OF THE BACKUP CAMERA FOR SAFETY.
Mfg Campaign: 11323170
Recall Date: May 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AT JUST 13K MILES ALL 4 ROTORS ARE COMPLETELY WARPED AND NEED TO BE REPLACED. NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO ROTORS ARE "MAINTENANCE" EVEN THO ROTORS ARE SUPPOSED TO LAST 70,000 MILES! I WAS TOLD TO 'NOT USE" MY BRAKES WHILE DOING 75 AROUND TURNS...THAT IS CHRYSLER'S SOLUTION?CAR SHUDDERS ARE 75 MPH IF YOU TOUCH THE BRAKES. *TR
Corrective Action:
AT JUST 13K MILES ALL 4 ROTORS ARE COMPLETELY WARPED AND NEED TO BE REPLACED. NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO ROTORS ARE "MAINTENANCE" EVEN THO ROTORS ARE SUPPOSED TO LAST 70,000 MILES! I WAS TOLD TO 'NOT USE" MY BRAKES WHILE DOING 75 AROUND TURNS...THAT IS CHRYSLER'S SOLUTION?CAR SHUDDERS ARE 75 MPH IF YOU TOUCH THE BRAKES. *TR
Additional Notes:
AT JUST 13K MILES ALL 4 ROTORS ARE COMPLETELY WARPED AND NEED TO BE REPLACED. NOT COVERED UNDER MY EXTENDED WARRANTY DUE TO ROTORS ARE "MAINTENANCE" EVEN THO ROTORS ARE SUPPOSED TO LAST 70,000 MILES! I WAS TOLD TO 'NOT USE" MY BRAKES WHILE DOING 75 AROUND TURNS...THAT IS CHRYSLER'S SOLUTION?CAR SHUDDERS ARE 75 MPH IF YOU TOUCH THE BRAKES. *TR
Mfg Campaign: 11321229
Recall Date: Apr 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR PASSENGER SIDE WINDOW DOES NOT GO DOWN. ALL OTHER WINDOWS GO DOWN NORMALLY EXCEPT FOR ONE WINDOW.
Corrective Action:
REAR PASSENGER SIDE WINDOW DOES NOT GO DOWN. ALL OTHER WINDOWS GO DOWN NORMALLY EXCEPT FOR ONE WINDOW.
Additional Notes:
REAR PASSENGER SIDE WINDOW DOES NOT GO DOWN. ALL OTHER WINDOWS GO DOWN NORMALLY EXCEPT FOR ONE WINDOW.
Mfg Campaign: 11309957
Recall Date: Feb 18, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING FROM SAN DIEGO TO DALLAS WITH CRUISE ENGAGED IT SUDDENLY STARTED TO ACCELERATE AND BECAME ERATIC SPEEDING UP AND SLOWING DOWN. ENGINE RPM FLUCTUATED AT SAME TIME. BRAKING DID NOT FULLY DISENGAGE THE SYSTEM. WHEN BRAKED TRANSMISSION WOULD NOT SHIFT AND HAD TO TURN SYSTEM OFF TO HALT ITS OPERATION. WORKS FINE AT TIMES THEN UNEXPECTEDLY DOES IT AGAIN. MAY BE CONNECTED TO OPERATION IN ELEVATION CHANGES.
Corrective Action:
WHILE DRIVING FROM SAN DIEGO TO DALLAS WITH CRUISE ENGAGED IT SUDDENLY STARTED TO ACCELERATE AND BECAME ERATIC SPEEDING UP AND SLOWING DOWN. ENGINE RPM FLUCTUATED AT SAME TIME. BRAKING DID NOT FULLY DISENGAGE THE SYSTEM. WHEN BRAKED TRANSMISSION WOULD NOT SHIFT AND HAD TO TURN SYSTEM OFF TO HALT ITS OPERATION. WORKS FINE AT TIMES THEN UNEXPECTEDLY DOES IT AGAIN. MAY BE CONNECTED TO OPERATION IN ELEVATION CHANGES.
Additional Notes:
WHILE DRIVING FROM SAN DIEGO TO DALLAS WITH CRUISE ENGAGED IT SUDDENLY STARTED TO ACCELERATE AND BECAME ERATIC SPEEDING UP AND SLOWING DOWN. ENGINE RPM FLUCTUATED AT SAME TIME. BRAKING DID NOT FULLY DISENGAGE THE SYSTEM. WHEN BRAKED TRANSMISSION WOULD NOT SHIFT AND HAD TO TURN SYSTEM OFF TO HALT ITS OPERATION. WORKS FINE AT TIMES THEN UNEXPECTEDLY DOES IT AGAIN. MAY BE CONNECTED TO OPERATION IN ELEVATION CHANGES.
Mfg Campaign: 11308859
Recall Date: Feb 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Corrective Action:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Additional Notes:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Mfg Campaign: 11306961
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Corrective Action:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Additional Notes:
SUV WAS MAKING A LOUD WHINING SOUND TOOK IT IN TO BE CHECKED AND WAS TOLD THE ALTERNATOR WAS BAD. HAD IT CHANGED BY DEALERSHIP, I FEEL THIS SHOULD NOT HAVE FAILED THIS SOON WHEN THE SUV IS LESS THAN 2 YRS OLD. NOW THE PASSENGERS SIDE STRUT IS GONE BAD.
Mfg Campaign: 11306961
Recall Date: Feb 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACKUP CAMERA IS EXTREMELY FUZZY AND I CAN HARDLY SEE OUT OF IT!!
Corrective Action:
BACKUP CAMERA IS EXTREMELY FUZZY AND I CAN HARDLY SEE OUT OF IT!!
Additional Notes:
BACKUP CAMERA IS EXTREMELY FUZZY AND I CAN HARDLY SEE OUT OF IT!!
Mfg Campaign: 11301721
Recall Date: Jan 24, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Corrective Action:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Additional Notes:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Mfg Campaign: 11298590
Recall Date: Jan 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Corrective Action:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Additional Notes:
FROM DAY 1: CAR DOESN'T ACCELERATE PROPERLY; DOESN'T GO AS IT SHOULD WHEN ONE PULLS INTO TRAFFIC. VERY SCARY! THE 'EXTRA GEARS' ONLY MAKE THE MOTOR SOUND LIKE IT'S GOING TO EXPLODE, & DOESN'T MAKE CAR MOVE ANY FASTER/EASIER. I AM AN EXPERIENCED DRIVER WITH A PERFECT DRIVING RECORD; IT'S NOT THE DRIVER! SECOND ISSUE: THE HOOD KEEPS POPPING UP, AND I FEAR IT WILL EVENTUALLY FLY ALL THE WAY UP. THESE ISSUES ARE LIFE THREATENING. 3RD ISSUE: IT CERTAINLY DOESN'T GET THE GAS MILEAGE THAT IT SHOULD, GETTING 16-18. PLEASE HELP! AS A CANCER PATIENT, I DEPEND ON THIS CAR TO GET TO MANY DR VISITS. THANK YOU.
Mfg Campaign: 11298590
Recall Date: Jan 11, 2020
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury