Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
371 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Corrective Action:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Additional Notes:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Mfg Campaign: 11365427
Recall Date: Oct 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Corrective Action:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Additional Notes:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Mfg Campaign: 11365427
Recall Date: Oct 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Corrective Action:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Additional Notes:
THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.
Mfg Campaign: 11365427
Recall Date: Oct 20, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Corrective Action:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Additional Notes:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Mfg Campaign: 11365139
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Corrective Action:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Additional Notes:
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
Mfg Campaign: 11365139
Recall Date: Oct 19, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS
Corrective Action:
THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS
Additional Notes:
THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS
Mfg Campaign: 11363678
Recall Date: Oct 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.
Corrective Action:
THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.
Additional Notes:
THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.
Mfg Campaign: 11363293
Recall Date: Oct 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Corrective Action:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Additional Notes:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Mfg Campaign: 11360467
Recall Date: Sep 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Corrective Action:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Additional Notes:
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
Mfg Campaign: 11360467
Recall Date: Sep 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Corrective Action:
EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Additional Notes:
EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Mfg Campaign: 11353887
Recall Date: Sep 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.
Corrective Action:
BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.
Additional Notes:
BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.
Mfg Campaign: 11353029
Recall Date: Sep 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SEEMED TO SLOW, AT LOW SPEED THE VEHICLE ROLLED PAST A STOP SIGN. NOTICED A LOUD HISSING NOISE FROM UNDERNEATH THE DASH WHEN PEDAL WAS PRESSED PAST A CERTAIN POINT. TOOK VEHICLE TO DEALER IN FORT COLLINS - THEY TOLD ME THE BRAKE BOOSTER NEEDED REPLACING. THIS WAS OUT OF STOCK AND RATHER SURPRISINGLY I WAS TOLD I COULD DRIVE THE VEHICLE UNTIL THE PART ARRIVED (EXPECTED IN 7-10 DAYS). I WAS VERY SURPRISED THAT THE VEHICLE WOULD BE RELEASED BACK TO ME WITH THIS DEFECT. I DECLINED SAYING I THOUGHT THE FAULT WAS SERIOUS SINCE IT AFFECTED BRAKING EFFICIENCY.
Corrective Action:
THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SEEMED TO SLOW, AT LOW SPEED THE VEHICLE ROLLED PAST A STOP SIGN. NOTICED A LOUD HISSING NOISE FROM UNDERNEATH THE DASH WHEN PEDAL WAS PRESSED PAST A CERTAIN POINT. TOOK VEHICLE TO DEALER IN FORT COLLINS - THEY TOLD ME THE BRAKE BOOSTER NEEDED REPLACING. THIS WAS OUT OF STOCK AND RATHER SURPRISINGLY I WAS TOLD I COULD DRIVE THE VEHICLE UNTIL THE PART ARRIVED (EXPECTED IN 7-10 DAYS). I WAS VERY SURPRISED THAT THE VEHICLE WOULD BE RELEASED BACK TO ME WITH THIS DEFECT. I DECLINED SAYING I THOUGHT THE FAULT WAS SERIOUS SINCE IT AFFECTED BRAKING EFFICIENCY.
Additional Notes:
THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SEEMED TO SLOW, AT LOW SPEED THE VEHICLE ROLLED PAST A STOP SIGN. NOTICED A LOUD HISSING NOISE FROM UNDERNEATH THE DASH WHEN PEDAL WAS PRESSED PAST A CERTAIN POINT. TOOK VEHICLE TO DEALER IN FORT COLLINS - THEY TOLD ME THE BRAKE BOOSTER NEEDED REPLACING. THIS WAS OUT OF STOCK AND RATHER SURPRISINGLY I WAS TOLD I COULD DRIVE THE VEHICLE UNTIL THE PART ARRIVED (EXPECTED IN 7-10 DAYS). I WAS VERY SURPRISED THAT THE VEHICLE WOULD BE RELEASED BACK TO ME WITH THIS DEFECT. I DECLINED SAYING I THOUGHT THE FAULT WAS SERIOUS SINCE IT AFFECTED BRAKING EFFICIENCY.
Mfg Campaign: 11348867
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTBURY JEEP CHRYSLER DODGE RAM SERVICE & PARTS (111 BOND ST, WESTBURY, NY 11590, (516) 336-4788) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTBURY JEEP CHRYSLER DODGE RAM SERVICE & PARTS (111 BOND ST, WESTBURY, NY 11590, (516) 336-4788) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTBURY JEEP CHRYSLER DODGE RAM SERVICE & PARTS (111 BOND ST, WESTBURY, NY 11590, (516) 336-4788) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11339279
Recall Date: Jul 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE.
Corrective Action:
TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE.
Additional Notes:
TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE.
Mfg Campaign: 11338914
Recall Date: Jul 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR
Corrective Action:
THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR
Additional Notes:
THE STEERING WHEEL IS POINTED TO THE LEFT ALL THE TIME. *TR
Mfg Campaign: 11331518
Recall Date: Jun 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR
Corrective Action:
TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR
Additional Notes:
TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR
Mfg Campaign: 11331178
Recall Date: Jun 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Mfg Campaign: 11322041
Recall Date: Apr 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED THAT ON VARIOUS OCCASIONS, THE VEHICLE ACCELERATED INDEPENDENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE BRAKE PEDAL WAS DISENGAGED AND THEN RE-ENGAGED TO STOP THE VEHICLE. THE CONTACT STATED THAT AN ABNORMAL SOUND EMITTED FROM UNDERNEATH THE FRONT PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT SEVERAL ELECTRICAL FEATURES INCLUDING THE RADIO OPERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO FALLS MOTOR CITY (4100 STATE RD, CUYAHOGA FALLS, OH 44223) HOWEVER, NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 900.
Mfg Campaign: 11322041
Recall Date: Apr 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.
Corrective Action:
AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.
Additional Notes:
AFTER WAITING AT THE CHRYSLER DEALER FOR 6 HOURS ON 3/3/20, THE SERVICE DEPARTMENT WAS UNABLE TO COMPLETE THE UPDATE OF THE RADIO SOFTWARE AND THEREBY WAS UNABLE TO REMEDY THE SAFETY RECALL UPLOAD FOR THE REAR CAMERA ISSUE UNDER VE2?NHTSA 19V-886. THE PERCENTAGES OF COMPLETION WERE 92% AND 50%. DEALERSHIP SAID THEY HAVE HAD PROBLEMS WITH THE UPDATE AND IN MANY CASES THE RADIO SYSTEM AND SPEAKERS WERE BLOWN OUT DURING THEIR ATTEMPT TO UPDATE THE SOFTWARE. AS A RESULT, THE DEALER SAID IT MAY BE BETTER TO AVOID TRYING THE UPDATE AGAIN, UNLESS THE PROBLEM OF THE RECALL OCCURS. THIS DEALER POSITION IS DUE TO THEIR CLAIM THAT THE RADIO AND SPEAKER SYSTEM COULD BLOW OUT AND IT WOULD TAKE SEVERAL MONTHS FOR RADIO/SPEAKERS TO BE REPAIRED. ALSO, THE DEALER EXPLAINED IN THE EVENT THAT THE RADIO/SPEAKERS WOULD BLOW OUT, THE 8.4" SCREEN WOULD NOT SHOW ANY INFORMATION, SUCH AS RELATING TO THE GPS AND/OR THE REAR VIEW WHEN BACKING UP. SO, THE UPDATE TO REMEDY THE RECALL HAD FAILED. NOTE: THE REPAIR DEALER IS REEDMAN TOLL, WHICH IS DIFFERENT FROM THE DEALER WHERE I PURCHASED THE VAN IN MARYLAND.
Mfg Campaign: 11316654
Recall Date: Mar 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. BACKING IN MY DRIVEWAY I ALMOST HIT THE HOUSE.
Corrective Action:
VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. BACKING IN MY DRIVEWAY I ALMOST HIT THE HOUSE.
Additional Notes:
VAN IS NEW, (8/30/2019) UNDER 1000 MILES. PROBLEM HAS HAPPENED APPROXIMATELY 12 TIMES. WHEN STEPPING ON THE ACCELERATOR FROM A STOP, THERE IS NO RESPONSE. SUDDENLY THERE IS A SUDDEN, HARSH ACCELERATION. THIS IS A HAZARD IN TRAFFIC WITH OTHER VEHICLES AROUND. BACKING IN MY DRIVEWAY I ALMOST HIT THE HOUSE.
Mfg Campaign: 11298558
Recall Date: Jan 11, 2020
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