Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
371 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Four times in the last week the brakes have failed! Twice it coasted farther than normal when coming to a stop and twice more the brake pedal pushed back against my foot when already at a complete stop, causing the car to roll forward even though my foot was attempting to keep the brake pedal pressed. I had to lift my foot and slam it back down to stop the vehicle. There is a hissing sound when depressing the pedal. A quick google search points to brake booster with multiple reports for this make/model. This needs to be recalled! We are taking it to a dealership in the morning. ZERO warning lights or indicators.
Corrective Action:
Four times in the last week the brakes have failed! Twice it coasted farther than normal when coming to a stop and twice more the brake pedal pushed back against my foot when already at a complete stop, causing the car to roll forward even though my foot was attempting to keep the brake pedal pressed. I had to lift my foot and slam it back down to stop the vehicle. There is a hissing sound when depressing the pedal. A quick google search points to brake booster with multiple reports for this make/model. This needs to be recalled! We are taking it to a dealership in the morning. ZERO warning lights or indicators.
Additional Notes:
Four times in the last week the brakes have failed! Twice it coasted farther than normal when coming to a stop and twice more the brake pedal pushed back against my foot when already at a complete stop, causing the car to roll forward even though my foot was attempting to keep the brake pedal pressed. I had to lift my foot and slam it back down to stop the vehicle. There is a hissing sound when depressing the pedal. A quick google search points to brake booster with multiple reports for this make/model. This needs to be recalled! We are taking it to a dealership in the morning. ZERO warning lights or indicators.
Mfg Campaign: 11442603
Recall Date: Dec 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hissing when pushing on the brake pedal and drops to the floor easier than any car I have ever owned. Occasionally it has issues stopping in a reasonable distance. I pushed the brakes down and rolled about 4 feet past the line in an intersection. Will roll with brakes pressed at a stop light. I see a lot of these complaints now and wondering why there has not been a recall as of yet... it is the braking system of the car and a car is to do only a few things without fail, acceleration and stopping...
Corrective Action:
Hissing when pushing on the brake pedal and drops to the floor easier than any car I have ever owned. Occasionally it has issues stopping in a reasonable distance. I pushed the brakes down and rolled about 4 feet past the line in an intersection. Will roll with brakes pressed at a stop light. I see a lot of these complaints now and wondering why there has not been a recall as of yet... it is the braking system of the car and a car is to do only a few things without fail, acceleration and stopping...
Additional Notes:
Hissing when pushing on the brake pedal and drops to the floor easier than any car I have ever owned. Occasionally it has issues stopping in a reasonable distance. I pushed the brakes down and rolled about 4 feet past the line in an intersection. Will roll with brakes pressed at a stop light. I see a lot of these complaints now and wondering why there has not been a recall as of yet... it is the braking system of the car and a car is to do only a few things without fail, acceleration and stopping...
Mfg Campaign: 11441322
Recall Date: Nov 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake pedal pushes up against your foot and vehicle rolls forward even though my foot is firmly pressing down. Several instances. Further research has shown this is a common issue with this make and model. Dealership doesn't not cover the work and is booked out over two months.
Corrective Action:
Brake pedal pushes up against your foot and vehicle rolls forward even though my foot is firmly pressing down. Several instances. Further research has shown this is a common issue with this make and model. Dealership doesn't not cover the work and is booked out over two months.
Additional Notes:
Brake pedal pushes up against your foot and vehicle rolls forward even though my foot is firmly pressing down. Several instances. Further research has shown this is a common issue with this make and model. Dealership doesn't not cover the work and is booked out over two months.
Mfg Campaign: 11439960
Recall Date: Nov 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Corrective Action:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Additional Notes:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Mfg Campaign: 11439901
Recall Date: Nov 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Corrective Action:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Additional Notes:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Mfg Campaign: 11439901
Recall Date: Nov 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Corrective Action:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Additional Notes:
While traveling in the left hand lane I was hit on the right side pushing me into a median. I applied the brakes and they didn’t stop the vehicle. When the van came into contact with the curb. The airbags deployed. I smelt smoke and told my 4 young children in the back seat we needed to get out now. Two of my children were in 5 pt harness car seats in the third row. We were able to run to a safe area before it went up in flames less than a few mins later. There were no witnesses and no one around. My children and I could of been seriously injured or worse. No warning lights were active. No signs of failure until I tried pressing the brakes. The vehicle was inspected by the fire department that arrived on scene when it was fully engulfed in flames at that point.
Mfg Campaign: 11439901
Recall Date: Nov 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Corrective Action:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Additional Notes:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Mfg Campaign: 11437652
Recall Date: Oct 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Corrective Action:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Additional Notes:
The van was purchased in November 2019. In November 2020, the vehicle would not start. The tow truck came to our house to give us a jump and informed us the battery was dead. We went to an auto store to buy a battery because the Frisco Chrysler dealership closed on Sundays. the salesman stated that we should go to National Tire and Battery. We took the van to NTB and that's when we found out we had two batteries and they rely on each other. Because we already purchased a regular battery they were able to install it; however the van had to be towed to a Frisco Chrysler dealership to install an auxiliary battery. Frisco Chrysler installed the auxiliary battery successfully. Unfortunately, six months later we were back at Frisco Chrysler because the auxiliary light had come back on. I took the van to the dealership and they replaced the auxiliary battery stating that the battery will only last between six months to 2 years. In June 2021, the auxiliary light came back on and Frisco Chrysler changed the auxiliary battery again. I returned the following day because the auxiliary light came back on. The mechanic stated the wire connecting the auxiliary battery had come a loose and stated he fixed it. In October 2021, the auxiliary light came back on. By this time we moved to Georgia; therefore we took the van to Gwinnett Chrysler. Gwinnett Chrysler stated there was a wiring issue and stated it would cost $1,000 to fix. The struggle is the van isn't three years old, but has multiple problems.
Mfg Campaign: 11437652
Recall Date: Oct 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The second time, the dealer stated that the range switch had failed, and they made additional repairs to the vehicle. The contact stated that she does not feel safe driving the vehicle and had left the vehicle since the second repair. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 10,376.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The second time, the dealer stated that the range switch had failed, and they made additional repairs to the vehicle. The contact stated that she does not feel safe driving the vehicle and had left the vehicle since the second repair. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 10,376.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that on two separate occasions while at a complete stop, the vehicle shut-off as the stability control and service shifter warning lights illuminated. The contact had the vehicle towed twice to the dealer after each failure. The first time the dealer replaced the shifter assembly; however, the failure returned two months later. The second time, the dealer stated that the range switch had failed, and they made additional repairs to the vehicle. The contact stated that she does not feel safe driving the vehicle and had left the vehicle since the second repair. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was 10,376.
Mfg Campaign: 11437118
Recall Date: Oct 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! FIVE INCIDENTS LATER, the vehicle’s electrical system continues to dangerously malfunction WHILE WE ARE DRIVING. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue IS STILL NOT RESOLVED. The last incident, the 5th time, we took a trip to New Paltz NY and we received the dreaded Uconnect Service Alert about the Malfunction Indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the Bronx to return the vehicle to the Dealer Service center. We called Eastchester Chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the Air Bag, Brake system, Electronic Stability Control, Shifter, Steering, etc. The vehicle stalled near Exit 14A Chestnut Ridge. We had to pay $340 to be towed to our home in the Bronx, because it was too late to take it to the dealer.
Corrective Action:
We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! FIVE INCIDENTS LATER, the vehicle’s electrical system continues to dangerously malfunction WHILE WE ARE DRIVING. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue IS STILL NOT RESOLVED. The last incident, the 5th time, we took a trip to New Paltz NY and we received the dreaded Uconnect Service Alert about the Malfunction Indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the Bronx to return the vehicle to the Dealer Service center. We called Eastchester Chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the Air Bag, Brake system, Electronic Stability Control, Shifter, Steering, etc. The vehicle stalled near Exit 14A Chestnut Ridge. We had to pay $340 to be towed to our home in the Bronx, because it was too late to take it to the dealer.
Additional Notes:
We purchased our vehicle on July 8, 2019 and it was 18,179 miles on August 9, 2021, is slightly over what would be considered eligible under the NY Lemon Law for new vehicles. We took our vehicle in to the Service Center for a routine inspection on August 9, 2021, because we realized our sticker expired only to learn that it would not pass inspection due to the check engine light coming on. After they diagnosed it, we were told the reason for the Check Engine light being on was some wires had supposedly been chewed by rodents. The service department repaired the wires and we paid $979.55 out of pocket for that repair. We were told to pick up the vehicle on August 11, 2021 (with an expired inspection) and drive it for approximately 100 miles and then bring it back in one week to see if they would be able to perform the inspection. After driving the vehicle for less than a week is when the nightmare begins! FIVE INCIDENTS LATER, the vehicle’s electrical system continues to dangerously malfunction WHILE WE ARE DRIVING. The vehicle still can not be inspected. The service department continues to give the vehicle back to us band-aiding every repair of the electrical system and the issue IS STILL NOT RESOLVED. The last incident, the 5th time, we took a trip to New Paltz NY and we received the dreaded Uconnect Service Alert about the Malfunction Indicator as soon as we arrived there. We immediately cut our trip short and attempted to go back to the Bronx to return the vehicle to the Dealer Service center. We called Eastchester Chrysler and left a voicemail that we were on our way to return the vehicle again. The vehicle started to malfunction severely as we were driving on I-87. Practically every system was indicating failure including the Air Bag, Brake system, Electronic Stability Control, Shifter, Steering, etc. The vehicle stalled near Exit 14A Chestnut Ridge. We had to pay $340 to be towed to our home in the Bronx, because it was too late to take it to the dealer.
Mfg Campaign: 11436126
Recall Date: Oct 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving 55 MPH, he kept having to depress the brake pedal to stop the vehicle. However, the vehicle would not stop completely. The vehicle was taken to an independent mechanic and diagnosed with brake booster failure. The dealer was made aware of the failure and informed the contact that it was a known failure; however, parts to fix the vehicle were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving 55 MPH, he kept having to depress the brake pedal to stop the vehicle. However, the vehicle would not stop completely. The vehicle was taken to an independent mechanic and diagnosed with brake booster failure. The dealer was made aware of the failure and informed the contact that it was a known failure; however, parts to fix the vehicle were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving 55 MPH, he kept having to depress the brake pedal to stop the vehicle. However, the vehicle would not stop completely. The vehicle was taken to an independent mechanic and diagnosed with brake booster failure. The dealer was made aware of the failure and informed the contact that it was a known failure; however, parts to fix the vehicle were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,100.
Mfg Campaign: 11434837
Recall Date: Sep 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was stopped while waiting for kids to get in the car and I heard a loud hissing noise. The noise stopped when I released the brakes. Each time I pressed the breaks, the hissing continued - no matter how long the brake pedal was being pressed. The dealership seemed very unconcerned and told me it would be two weeks before I could even get in for a diagnosis. In the days leading up to the appointment, I was on the freeway going 55mph. A car in front of me stopped quickly and I slammed on the brakes as hard as I could. We slowed down, but did not stop nearly as quickly as one would hope. We barely missed hitting the car in front of us. We drove immediately to the dealership and left the van with them until our appointment time. The part needed to fix it (Brake Booster) is on backorder and our van will now be sitting at the dealership for who knows how long. There were no warning lights on the car, so I did not suspect the issue was this bad. The hissing had only began less than two weeks prior. Car only has 30,000 miles on it and has been up to date on maintenance.
Corrective Action:
I was stopped while waiting for kids to get in the car and I heard a loud hissing noise. The noise stopped when I released the brakes. Each time I pressed the breaks, the hissing continued - no matter how long the brake pedal was being pressed. The dealership seemed very unconcerned and told me it would be two weeks before I could even get in for a diagnosis. In the days leading up to the appointment, I was on the freeway going 55mph. A car in front of me stopped quickly and I slammed on the brakes as hard as I could. We slowed down, but did not stop nearly as quickly as one would hope. We barely missed hitting the car in front of us. We drove immediately to the dealership and left the van with them until our appointment time. The part needed to fix it (Brake Booster) is on backorder and our van will now be sitting at the dealership for who knows how long. There were no warning lights on the car, so I did not suspect the issue was this bad. The hissing had only began less than two weeks prior. Car only has 30,000 miles on it and has been up to date on maintenance.
Additional Notes:
I was stopped while waiting for kids to get in the car and I heard a loud hissing noise. The noise stopped when I released the brakes. Each time I pressed the breaks, the hissing continued - no matter how long the brake pedal was being pressed. The dealership seemed very unconcerned and told me it would be two weeks before I could even get in for a diagnosis. In the days leading up to the appointment, I was on the freeway going 55mph. A car in front of me stopped quickly and I slammed on the brakes as hard as I could. We slowed down, but did not stop nearly as quickly as one would hope. We barely missed hitting the car in front of us. We drove immediately to the dealership and left the van with them until our appointment time. The part needed to fix it (Brake Booster) is on backorder and our van will now be sitting at the dealership for who knows how long. There were no warning lights on the car, so I did not suspect the issue was this bad. The hissing had only began less than two weeks prior. Car only has 30,000 miles on it and has been up to date on maintenance.
Mfg Campaign: 11434110
Recall Date: Sep 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Corrective Action:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Additional Notes:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Mfg Campaign: 11430785
Recall Date: Aug 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Corrective Action:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Additional Notes:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Mfg Campaign: 11430785
Recall Date: Aug 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Corrective Action:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Additional Notes:
My vehicle at 28,k plus miles I noticed it seemed to slip. This would happen intermittently. I thought I was imagining it at first. Then it started to do a more violent jerking. The dealership did a reset. It started doing it a week later, and intermittently. I was also in the dealership because I was hearing a clunking noise in the rear when driving over uneven pavement, or backing out of my driveway. I have been waiting two months for rear struts to fix the issue. Vehicle sounds getting progressively worse and I'm concerned about driving. Today the rear struts wear promised to arrive. I was just told they will arrive Sept 10, 2021. Three days ago, an alert symbol popped onto my dash screen -a yellow circle with an A inside followed by an exclamation mark. I am bringing my vehicle in on August 30, 2021. The dealer said I need to have the battery charged!? They are also going to reset the transmission slipping program, again. Are other 2019 vehicles having the same issues?
Mfg Campaign: 11430785
Recall Date: Aug 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on highway, brakes did not respond quickly and vehicle did not slow down. I had to stand on the brake to get the car to stop. This repeated itself multiple times over the next few days and is ongoing. There is a hissing sound like there is some air system at work and the break pushes back at your feet while breaking. Called the local dealer who did not have an appointment for several weeks. Dealer claims there is no known issue. But online and there are dozens of complaints and here on the NHTSA website there are over 25 complaints about this issue.
Corrective Action:
While driving on highway, brakes did not respond quickly and vehicle did not slow down. I had to stand on the brake to get the car to stop. This repeated itself multiple times over the next few days and is ongoing. There is a hissing sound like there is some air system at work and the break pushes back at your feet while breaking. Called the local dealer who did not have an appointment for several weeks. Dealer claims there is no known issue. But online and there are dozens of complaints and here on the NHTSA website there are over 25 complaints about this issue.
Additional Notes:
While driving on highway, brakes did not respond quickly and vehicle did not slow down. I had to stand on the brake to get the car to stop. This repeated itself multiple times over the next few days and is ongoing. There is a hissing sound like there is some air system at work and the break pushes back at your feet while breaking. Called the local dealer who did not have an appointment for several weeks. Dealer claims there is no known issue. But online and there are dozens of complaints and here on the NHTSA website there are over 25 complaints about this issue.
Mfg Campaign: 11429413
Recall Date: Aug 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brakes were hissing when pressed and started squealing. Shortly after this when I tried to stop I came inches from hitting the car in front of me. I have also noticed when this is happening the auto shut off feature is not working. My dealer can’t even look at my car for a couple of weeks to see what may be causing the issue. I have seen reports of others having this issue as well which is a huge safety concern.
Corrective Action:
My brakes were hissing when pressed and started squealing. Shortly after this when I tried to stop I came inches from hitting the car in front of me. I have also noticed when this is happening the auto shut off feature is not working. My dealer can’t even look at my car for a couple of weeks to see what may be causing the issue. I have seen reports of others having this issue as well which is a huge safety concern.
Additional Notes:
My brakes were hissing when pressed and started squealing. Shortly after this when I tried to stop I came inches from hitting the car in front of me. I have also noticed when this is happening the auto shut off feature is not working. My dealer can’t even look at my car for a couple of weeks to see what may be causing the issue. I have seen reports of others having this issue as well which is a huge safety concern.
Mfg Campaign: 11428571
Recall Date: Aug 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The van's brakes failed on 8/4/21. I had my foot on the brake pedal at a stoplight behind other cars. My car moved forward. It didn't initially respond to my pressing harder and I thought I'd crash. Brakes hissed, then dropped lower to the floor. I pushed harder. The van stopped & I put on the parking brake. I had one episode a few days prior where I felt brake was slow to respond and heard hissing noise. I had the car towed to the dealer as I was afraid if the brakes failed again I would cause an accident or roll into oncoming traffic at a stoplight.
Corrective Action:
The van's brakes failed on 8/4/21. I had my foot on the brake pedal at a stoplight behind other cars. My car moved forward. It didn't initially respond to my pressing harder and I thought I'd crash. Brakes hissed, then dropped lower to the floor. I pushed harder. The van stopped & I put on the parking brake. I had one episode a few days prior where I felt brake was slow to respond and heard hissing noise. I had the car towed to the dealer as I was afraid if the brakes failed again I would cause an accident or roll into oncoming traffic at a stoplight.
Additional Notes:
The van's brakes failed on 8/4/21. I had my foot on the brake pedal at a stoplight behind other cars. My car moved forward. It didn't initially respond to my pressing harder and I thought I'd crash. Brakes hissed, then dropped lower to the floor. I pushed harder. The van stopped & I put on the parking brake. I had one episode a few days prior where I felt brake was slow to respond and heard hissing noise. I had the car towed to the dealer as I was afraid if the brakes failed again I would cause an accident or roll into oncoming traffic at a stoplight.
Mfg Campaign: 11427945
Recall Date: Aug 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
Slowing for a red light travelling approximately 35 miles an hour. Brake pedal was depressed and suddenly lost pressure/pedal went to the floor with a hissing sound as if there was a compressed air line. Car rolled through intersection with myself and two children on board. Luckily we were not hit by oncoming cross lane traffic. Afterwards there was overtly strong brake pedal force with more air hissing, pushing foot and pedal towards driver. Release pedal and pumping the brake resumed normal pressure. In discussing with Chrysler tech this appears to be a brake booster failure due to contamination from vacuum line. Car has no CEL's or related warning indicators for brake system.
Corrective Action:
Slowing for a red light travelling approximately 35 miles an hour. Brake pedal was depressed and suddenly lost pressure/pedal went to the floor with a hissing sound as if there was a compressed air line. Car rolled through intersection with myself and two children on board. Luckily we were not hit by oncoming cross lane traffic. Afterwards there was overtly strong brake pedal force with more air hissing, pushing foot and pedal towards driver. Release pedal and pumping the brake resumed normal pressure. In discussing with Chrysler tech this appears to be a brake booster failure due to contamination from vacuum line. Car has no CEL's or related warning indicators for brake system.
Additional Notes:
Slowing for a red light travelling approximately 35 miles an hour. Brake pedal was depressed and suddenly lost pressure/pedal went to the floor with a hissing sound as if there was a compressed air line. Car rolled through intersection with myself and two children on board. Luckily we were not hit by oncoming cross lane traffic. Afterwards there was overtly strong brake pedal force with more air hissing, pushing foot and pedal towards driver. Release pedal and pumping the brake resumed normal pressure. In discussing with Chrysler tech this appears to be a brake booster failure due to contamination from vacuum line. Car has no CEL's or related warning indicators for brake system.
Mfg Campaign: 11427656
Recall Date: Aug 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Corrective Action:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Additional Notes:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Mfg Campaign: 11426933
Recall Date: Jul 29, 2021
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