Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
371 ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Corrective Action:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Additional Notes:
When braking, the brakes will fail to engage and pumping the brakes is required to stop. When the brake is depressed at a light, the brakes will release, causing the car to start forward without pressing the gas pedal. The brake booster in ABS system is defective and on national back order. No recalls in place, but driving safety is severely compromised.
Mfg Campaign: 11426933
Recall Date: Jul 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.
Corrective Action:
The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.
Additional Notes:
The UConnect Infotainment system which controls the the radio, air temperature, seat and steering wheel warmers, and many other functions of the car will randomly go blank and the electrical components of the car cannot be controlled. This can happen in the middle of driving without warning and is distracting, but even worse takes control of the vehicle away from the driver. Drivers can become distracted when the Uconnect system malfunctions, taking their eyes off the road and increasing the risk of the crash. They may also lose access to safety features such as the back-up camera and hands-free phone use. Sometimes the problem resolves if turn vehicle off, sometimes the fuses have to be pulled, and sometimes the vehicle has to go to the dealer. Chrysler has not addressed this issue properly with software updates as it keeps happening. Here is a list of components that will not work when UConnect radio goes blank: - GPS and navigation system keeps turning on and off, or doesn’t work at all - Rear-view backup camera doesn’t work when reversing, or stays on when the car is in forward motion - Uconnect theater system doesn’t work properly (no radio, rear DVD, music, etc.) - Climate control isn’t responsive - Heated seats don’t work or are “stuck on” - Loss of Bluetooth connectivity, which is necessary for hands-free calling - TV monitors fail to turn on, connect and/or sync with the Uconnect system There are currently class action lawsuits on this matter. https://www.classaction.org/chrysler-pacifica-uconnect-screen-camera-gps-theater-lawsuits Please hold FCA accountable to get a proper fix out to stop this issue. I have personally experienced this problem multiple times and have been to the dealer twice to try different firmware updates and still have problem. I am not alone in dealing with this issue as many on forums and discussion groups have shared the same problems.
Mfg Campaign: 11426410
Recall Date: Jul 26, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Corrective Action:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Additional Notes:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Mfg Campaign: 11425623
Recall Date: Jul 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Corrective Action:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Additional Notes:
there is a hissing sound and it feels as if air pressure is building up in the brake line which is pushing against my foot is on the brake pedal, allowing the vehicle to accelerate slowly when it should be stopped.
Mfg Campaign: 11425623
Recall Date: Jul 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the vehicle to several independent mechanics for estimates on a repair. One mechanic informed him that the vehicle was still under warranty and had to be repaired by a dealer. The contact then had the vehicle towed to a dealer where he was informed that the vehicle was not covered under warranty. The mechanic diagnosed the vehicle with a brake booster contamination that needed replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the vehicle to several independent mechanics for estimates on a repair. One mechanic informed him that the vehicle was still under warranty and had to be repaired by a dealer. The contact then had the vehicle towed to a dealer where he was informed that the vehicle was not covered under warranty. The mechanic diagnosed the vehicle with a brake booster contamination that needed replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2019 Chrysler Pacifica. The contact stated that while his wife was driving 35 mph, the brake pedal failed to operate as needed without warning. The contact was able to swerve past the vehicle in front of her and stop on the side of the road. The contact's wife parked the vehicle in a parking lot and the contact picked up the vehicle and drove it home. The contact had taken the vehicle to several independent mechanics for estimates on a repair. One mechanic informed him that the vehicle was still under warranty and had to be repaired by a dealer. The contact then had the vehicle towed to a dealer where he was informed that the vehicle was not covered under warranty. The mechanic diagnosed the vehicle with a brake booster contamination that needed replacement. The manufacturer had been notified of the failure and offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Mfg Campaign: 11424573
Recall Date: Jul 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
The brake booster has failed making it extremely difficult to drive and dangerous according to the local Dodge dealership these parts have been on backorder for 2 months now
Corrective Action:
The brake booster has failed making it extremely difficult to drive and dangerous according to the local Dodge dealership these parts have been on backorder for 2 months now
Additional Notes:
The brake booster has failed making it extremely difficult to drive and dangerous according to the local Dodge dealership these parts have been on backorder for 2 months now
Mfg Campaign: 11422540
Recall Date: Jun 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Corrective Action:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Additional Notes:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Mfg Campaign: 11405985
Recall Date: Apr 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Corrective Action:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Additional Notes:
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
Mfg Campaign: 11405985
Recall Date: Apr 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE VEHICLE IS NO LONGER SAFE TO DRIVE LONG DISTANCES. INFORMATION PUBLISHED BY CHRYSLER INDICATES THAT ROTORS SHOULD LAST 40,000 TO 80,000 MILES. THIS CAR HAS BEEN KEPT IN A GARAGE THE ENTIRE TIME I HAVE OWNED IT WHEN IT WAS NOT BEING DRIVEN. I THINK IT IS CLEAR THAT THE ROTORS WERE MADE OF DEFECTIVE MATERIAL. ALTHOUGH THE DEALERSHIP TOLD ME THE CAR IS NO LONGER SAFE TO DRIVE LONG DISTANCES, YET I CANNOT AFFORD TO PAY $1,000 OUT OF POCKET TO HAVE THE ROTORS AND PADS REPLACED. I AM REPORTING THIS SO AN INVESTIGATION CAN BE DONE INTO THE MATERIALS CHRYSLER USED TO PRODUCE THESE ROTORS. A RECALL MAY NEED TO BE CONSIDERED.
Corrective Action:
MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE VEHICLE IS NO LONGER SAFE TO DRIVE LONG DISTANCES. INFORMATION PUBLISHED BY CHRYSLER INDICATES THAT ROTORS SHOULD LAST 40,000 TO 80,000 MILES. THIS CAR HAS BEEN KEPT IN A GARAGE THE ENTIRE TIME I HAVE OWNED IT WHEN IT WAS NOT BEING DRIVEN. I THINK IT IS CLEAR THAT THE ROTORS WERE MADE OF DEFECTIVE MATERIAL. ALTHOUGH THE DEALERSHIP TOLD ME THE CAR IS NO LONGER SAFE TO DRIVE LONG DISTANCES, YET I CANNOT AFFORD TO PAY $1,000 OUT OF POCKET TO HAVE THE ROTORS AND PADS REPLACED. I AM REPORTING THIS SO AN INVESTIGATION CAN BE DONE INTO THE MATERIALS CHRYSLER USED TO PRODUCE THESE ROTORS. A RECALL MAY NEED TO BE CONSIDERED.
Additional Notes:
MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE VEHICLE IS NO LONGER SAFE TO DRIVE LONG DISTANCES. INFORMATION PUBLISHED BY CHRYSLER INDICATES THAT ROTORS SHOULD LAST 40,000 TO 80,000 MILES. THIS CAR HAS BEEN KEPT IN A GARAGE THE ENTIRE TIME I HAVE OWNED IT WHEN IT WAS NOT BEING DRIVEN. I THINK IT IS CLEAR THAT THE ROTORS WERE MADE OF DEFECTIVE MATERIAL. ALTHOUGH THE DEALERSHIP TOLD ME THE CAR IS NO LONGER SAFE TO DRIVE LONG DISTANCES, YET I CANNOT AFFORD TO PAY $1,000 OUT OF POCKET TO HAVE THE ROTORS AND PADS REPLACED. I AM REPORTING THIS SO AN INVESTIGATION CAN BE DONE INTO THE MATERIALS CHRYSLER USED TO PRODUCE THESE ROTORS. A RECALL MAY NEED TO BE CONSIDERED.
Mfg Campaign: 11402982
Recall Date: Mar 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM.
Corrective Action:
SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM.
Additional Notes:
SXM RADIO ALERTS FAVORITES ARE 'ON AIR'. UPON CLICKING ALERT THE MENU IS EMPTY OF FAVORITES. ERROR MESSAGE : NO FAVORITES CURRENTLY ON AIR. FAVORITES ARE 'ON AIR' YET THE RADIO CANNOT DISPLAY THEM.
Mfg Campaign: 11402891
Recall Date: Mar 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Corrective Action:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Additional Notes:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Mfg Campaign: 11397111
Recall Date: Feb 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Corrective Action:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Additional Notes:
CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.
Mfg Campaign: 11397111
Recall Date: Feb 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO SAPAUGH CHEVROLET BUICK GMC (1435 MCNUTT ST, HERCULANEUM, MO 63048; (636) 931-0055) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,323.
Corrective Action:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO SAPAUGH CHEVROLET BUICK GMC (1435 MCNUTT ST, HERCULANEUM, MO 63048; (636) 931-0055) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,323.
Additional Notes:
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO SAPAUGH CHEVROLET BUICK GMC (1435 MCNUTT ST, HERCULANEUM, MO 63048; (636) 931-0055) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,323.
Mfg Campaign: 11390615
Recall Date: Jan 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Corrective Action:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Additional Notes:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Mfg Campaign: 11390565
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Corrective Action:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Additional Notes:
THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.
Mfg Campaign: 11390565
Recall Date: Jan 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD A CAR WASNT COMING BC I COASTED RIGHT ON INTO THE ROAD. WE WILL LIKELY HAVE TO GET IT IN SHOP BC THIS IS GETTING VERY DANGEROUS AND WE HAVE 4 KIDS IN TOW. PLEASE RECALL THIS
Corrective Action:
ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD A CAR WASNT COMING BC I COASTED RIGHT ON INTO THE ROAD. WE WILL LIKELY HAVE TO GET IT IN SHOP BC THIS IS GETTING VERY DANGEROUS AND WE HAVE 4 KIDS IN TOW. PLEASE RECALL THIS
Additional Notes:
ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD A CAR WASNT COMING BC I COASTED RIGHT ON INTO THE ROAD. WE WILL LIKELY HAVE TO GET IT IN SHOP BC THIS IS GETTING VERY DANGEROUS AND WE HAVE 4 KIDS IN TOW. PLEASE RECALL THIS
Mfg Campaign: 11390232
Recall Date: Jan 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Corrective Action:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Additional Notes:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Mfg Campaign: 11389192
Recall Date: Jan 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Corrective Action:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Additional Notes:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Mfg Campaign: 11389192
Recall Date: Jan 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Corrective Action:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Additional Notes:
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
Mfg Campaign: 11389192
Recall Date: Jan 21, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Corrective Action:
I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Additional Notes:
I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
Mfg Campaign: 11388540
Recall Date: Jan 17, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury