Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Mfg Campaign: 11448182
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Corrective Action:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Additional Notes:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Mfg Campaign: 11448283
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Corrective Action:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Additional Notes:
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.
Mfg Campaign: 11448283
Recall Date: Jan 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Car started using a lot of coolant, mechanic says its a blown head gasket and due to coolant washing the cylinders will be a new engine needed. Vehicle has 73,000 miles, pretty low for such a significant failure.
Corrective Action:
Car started using a lot of coolant, mechanic says its a blown head gasket and due to coolant washing the cylinders will be a new engine needed. Vehicle has 73,000 miles, pretty low for such a significant failure.
Additional Notes:
Car started using a lot of coolant, mechanic says its a blown head gasket and due to coolant washing the cylinders will be a new engine needed. Vehicle has 73,000 miles, pretty low for such a significant failure.
Mfg Campaign: 11447901
Recall Date: Jan 18, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, then flames started coming out from hood as vehicle pulled over. Driver egressed as flames spread. Fire department extinguished fire after it had damaged much of the vehicle and completely consumed the front end.
Corrective Action:
Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, then flames started coming out from hood as vehicle pulled over. Driver egressed as flames spread. Fire department extinguished fire after it had damaged much of the vehicle and completely consumed the front end.
Additional Notes:
Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, then flames started coming out from hood as vehicle pulled over. Driver egressed as flames spread. Fire department extinguished fire after it had damaged much of the vehicle and completely consumed the front end.
Mfg Campaign: 11447410
Recall Date: Jan 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light p0305 misfire cylinder 5. Found head gasket leaking coolant into cylinder.
Corrective Action:
Check engine light p0305 misfire cylinder 5. Found head gasket leaking coolant into cylinder.
Additional Notes:
Check engine light p0305 misfire cylinder 5. Found head gasket leaking coolant into cylinder.
Mfg Campaign: 11445531
Recall Date: Dec 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle would not start and would not move out of "run" position so I could not turn it off. Multiple warning lights and messages appeared including service transmission, service shifter, vehicle not in park, also shifter lights would not come on. Could not jump start it. Eventually had to disconnect the battery and then reconnect to get it started. This is not the first time this has happened, though the first time it was stuck in the run position where I couldn't even turn it off. Shifter has already been replaced once after the first time this has happened. Auxiliary battery has also been replaced prior to this latest incident. Dealership has no idea what is wrong. I did see a prior recall that had supposedly been done regarding battery grounding, but this makes me question the work. Safety issue because I could not get the car out of the run position and it was in my garage. Also, when I did get it running, it would not go into reverse. I had to drive forward a little in my garage and then put it in reverse which worked.
Corrective Action:
Vehicle would not start and would not move out of "run" position so I could not turn it off. Multiple warning lights and messages appeared including service transmission, service shifter, vehicle not in park, also shifter lights would not come on. Could not jump start it. Eventually had to disconnect the battery and then reconnect to get it started. This is not the first time this has happened, though the first time it was stuck in the run position where I couldn't even turn it off. Shifter has already been replaced once after the first time this has happened. Auxiliary battery has also been replaced prior to this latest incident. Dealership has no idea what is wrong. I did see a prior recall that had supposedly been done regarding battery grounding, but this makes me question the work. Safety issue because I could not get the car out of the run position and it was in my garage. Also, when I did get it running, it would not go into reverse. I had to drive forward a little in my garage and then put it in reverse which worked.
Additional Notes:
Vehicle would not start and would not move out of "run" position so I could not turn it off. Multiple warning lights and messages appeared including service transmission, service shifter, vehicle not in park, also shifter lights would not come on. Could not jump start it. Eventually had to disconnect the battery and then reconnect to get it started. This is not the first time this has happened, though the first time it was stuck in the run position where I couldn't even turn it off. Shifter has already been replaced once after the first time this has happened. Auxiliary battery has also been replaced prior to this latest incident. Dealership has no idea what is wrong. I did see a prior recall that had supposedly been done regarding battery grounding, but this makes me question the work. Safety issue because I could not get the car out of the run position and it was in my garage. Also, when I did get it running, it would not go into reverse. I had to drive forward a little in my garage and then put it in reverse which worked.
Mfg Campaign: 11443285
Recall Date: Dec 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicles power sliding doors on the right side of the vehicle will not open using the controls on the door itself or the handle. They will open using the key fob, or from the control panel accessible to the driver on front of the vehicle. Once opened form the front panel or key fob, the door controls become responsive again (the electric controls or door handle will close the door), until the door closes, at which point they will not open it. I understand there is a technical bulletin for the door, and the the dealership will flash upgrade the controller to resolve intermittent door not working issues, however this could prevent the passenger on that side of the vehicle from evacuating in the case of an emergency, which could elevate it to a safety issue.
Corrective Action:
My vehicles power sliding doors on the right side of the vehicle will not open using the controls on the door itself or the handle. They will open using the key fob, or from the control panel accessible to the driver on front of the vehicle. Once opened form the front panel or key fob, the door controls become responsive again (the electric controls or door handle will close the door), until the door closes, at which point they will not open it. I understand there is a technical bulletin for the door, and the the dealership will flash upgrade the controller to resolve intermittent door not working issues, however this could prevent the passenger on that side of the vehicle from evacuating in the case of an emergency, which could elevate it to a safety issue.
Additional Notes:
My vehicles power sliding doors on the right side of the vehicle will not open using the controls on the door itself or the handle. They will open using the key fob, or from the control panel accessible to the driver on front of the vehicle. Once opened form the front panel or key fob, the door controls become responsive again (the electric controls or door handle will close the door), until the door closes, at which point they will not open it. I understand there is a technical bulletin for the door, and the the dealership will flash upgrade the controller to resolve intermittent door not working issues, however this could prevent the passenger on that side of the vehicle from evacuating in the case of an emergency, which could elevate it to a safety issue.
Mfg Campaign: 11442698
Recall Date: Dec 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Minivan has 59,194 miles. While driving home the power steering stopped working. It lasted a a second or two and a message displayed something about power steering unavailable. Then it started working normal, but a few minutes later it happened again - lasting a second or two. The first time was on the highway - second time on secondary roads at 55 MPH. VERY scary. The steering wheel was unresponsive - I wasn't expecting the loss of movement. Didn't dare drive it the next day. Took it to a local mechanic, but they were not able to find anything - stated it matched the description of the recall for steering issues - but my minivan wasn't part of the recall.
Corrective Action:
Minivan has 59,194 miles. While driving home the power steering stopped working. It lasted a a second or two and a message displayed something about power steering unavailable. Then it started working normal, but a few minutes later it happened again - lasting a second or two. The first time was on the highway - second time on secondary roads at 55 MPH. VERY scary. The steering wheel was unresponsive - I wasn't expecting the loss of movement. Didn't dare drive it the next day. Took it to a local mechanic, but they were not able to find anything - stated it matched the description of the recall for steering issues - but my minivan wasn't part of the recall.
Additional Notes:
Minivan has 59,194 miles. While driving home the power steering stopped working. It lasted a a second or two and a message displayed something about power steering unavailable. Then it started working normal, but a few minutes later it happened again - lasting a second or two. The first time was on the highway - second time on secondary roads at 55 MPH. VERY scary. The steering wheel was unresponsive - I wasn't expecting the loss of movement. Didn't dare drive it the next day. Took it to a local mechanic, but they were not able to find anything - stated it matched the description of the recall for steering issues - but my minivan wasn't part of the recall.
Mfg Campaign: 11442046
Recall Date: Nov 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TRANSMISSION REPLACED NOVEMBER I BELIEVE OF 2020. EVER SINCE THEN I HAVE BROUGHT IT BACK TO THE DEALERSHIP WITH COOLANT CONCERNS (LOW COOLANT LEVELS, BUBBLING NOISES). HAVE HAD 3 AUX BATTERIES INSTALLED IN A YEAR. NOW AUTO START STOP LIGHT HAVE BEEN ON AND CHECK ENGINE LIGHT GIVING MISFIRE CODES. WAS FINALLY INFORMED AFTER FORCING THEM TO TAKE ANOTHER LOOK AFTER MY PACIFIC KEPT SHAKING AND THEN STALLING WHILE MOVING, THAT THERE IS A COOLANT LEAK ON/IN A HEAD GASKET CAUSING COOLANT TO LEAK EVERYWHERE, IN TURN CAUSING THE MISFIRE. HAVE GOTTEN THE RUN AROUND FROM THE DEALERSHIP, NOW THEY FINALLY LISTENED TO ME AND MY CONCERN AFTER THEY REPLACED THE TRANSMISSION. NOW ASKING FOR $4100 JUST TO REMOVE THE ENGINE, NOT EVEN TO FIX THE ISSUE.
Corrective Action:
TRANSMISSION REPLACED NOVEMBER I BELIEVE OF 2020. EVER SINCE THEN I HAVE BROUGHT IT BACK TO THE DEALERSHIP WITH COOLANT CONCERNS (LOW COOLANT LEVELS, BUBBLING NOISES). HAVE HAD 3 AUX BATTERIES INSTALLED IN A YEAR. NOW AUTO START STOP LIGHT HAVE BEEN ON AND CHECK ENGINE LIGHT GIVING MISFIRE CODES. WAS FINALLY INFORMED AFTER FORCING THEM TO TAKE ANOTHER LOOK AFTER MY PACIFIC KEPT SHAKING AND THEN STALLING WHILE MOVING, THAT THERE IS A COOLANT LEAK ON/IN A HEAD GASKET CAUSING COOLANT TO LEAK EVERYWHERE, IN TURN CAUSING THE MISFIRE. HAVE GOTTEN THE RUN AROUND FROM THE DEALERSHIP, NOW THEY FINALLY LISTENED TO ME AND MY CONCERN AFTER THEY REPLACED THE TRANSMISSION. NOW ASKING FOR $4100 JUST TO REMOVE THE ENGINE, NOT EVEN TO FIX THE ISSUE.
Additional Notes:
TRANSMISSION REPLACED NOVEMBER I BELIEVE OF 2020. EVER SINCE THEN I HAVE BROUGHT IT BACK TO THE DEALERSHIP WITH COOLANT CONCERNS (LOW COOLANT LEVELS, BUBBLING NOISES). HAVE HAD 3 AUX BATTERIES INSTALLED IN A YEAR. NOW AUTO START STOP LIGHT HAVE BEEN ON AND CHECK ENGINE LIGHT GIVING MISFIRE CODES. WAS FINALLY INFORMED AFTER FORCING THEM TO TAKE ANOTHER LOOK AFTER MY PACIFIC KEPT SHAKING AND THEN STALLING WHILE MOVING, THAT THERE IS A COOLANT LEAK ON/IN A HEAD GASKET CAUSING COOLANT TO LEAK EVERYWHERE, IN TURN CAUSING THE MISFIRE. HAVE GOTTEN THE RUN AROUND FROM THE DEALERSHIP, NOW THEY FINALLY LISTENED TO ME AND MY CONCERN AFTER THEY REPLACED THE TRANSMISSION. NOW ASKING FOR $4100 JUST TO REMOVE THE ENGINE, NOT EVEN TO FIX THE ISSUE.
Mfg Campaign: 11441413
Recall Date: Nov 23, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well” for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable” even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an SUV was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my Pacifica again. That same day I called for service at my local Chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don’t know what’s going on but this is a threat to my families safety. Please help!! P.s. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should’ve. I will add photo of this article.
Corrective Action:
I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well” for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable” even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an SUV was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my Pacifica again. That same day I called for service at my local Chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don’t know what’s going on but this is a threat to my families safety. Please help!! P.s. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should’ve. I will add photo of this article.
Additional Notes:
I was driving 10 days ago on a 75mph highway and suddenly a red light pops up in the dashboard and the steering wheel got really stiff and I could not move it, only about a 1/2” to each side. It lasted around 1 minute but seemed forever as I felt I was in a very dangerous situation since I had trucks behind me and I had to lower my velocity, while shaking and fearing for my life. I never got the opportunity to read exactly what the dashboard said. After that, everything seemed “well” for up to yesterday (one week after first incident). I was driving a 40mph road and it happened again. This time I was able to read the message that said “power steering unavailable” even though it disappeared really fast. This incident only lasted around 30 seconds, but put me in a really dangerous situation once again, because an SUV was about to hit me since I could not turn the curve of the road. I fear for my life and the life of my 3 children if I use my Pacifica again. That same day I called for service at my local Chrysler so that they could help with this very dangerous issue and they did not give me an appointment until 2 weeks from that day. They mentioned they hadn't had a client with this issue before, so I don’t know what’s going on but this is a threat to my families safety. Please help!! P.s. I googled this issue and read that there had been issues and had been recalled but I never recieved a recall for my vehicle as I should’ve. I will add photo of this article.
Mfg Campaign: 11440422
Recall Date: Nov 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Blown Head Gasket with on 70,000 miles. This is a vehicle for moving young families and could have been stranded in the middle of nowhere. Chrysler Care told me I was 10K miles out of warranty and would not extend good will fix because I was not original purchaser. But they were the original manufacturer! Don't buy Chrysler.
Corrective Action:
Blown Head Gasket with on 70,000 miles. This is a vehicle for moving young families and could have been stranded in the middle of nowhere. Chrysler Care told me I was 10K miles out of warranty and would not extend good will fix because I was not original purchaser. But they were the original manufacturer! Don't buy Chrysler.
Additional Notes:
Blown Head Gasket with on 70,000 miles. This is a vehicle for moving young families and could have been stranded in the middle of nowhere. Chrysler Care told me I was 10K miles out of warranty and would not extend good will fix because I was not original purchaser. But they were the original manufacturer! Don't buy Chrysler.
Mfg Campaign: 11439819
Recall Date: Nov 9, 2021
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
There is a very loud creaking noise coming from the front driver side suspension. This happens every time when I put the vehicle in reverse and turn and lock my steering wheel all the way to the right and press the accelerator to back up. It doesn’t sound safe. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall).
Corrective Action:
There is a very loud creaking noise coming from the front driver side suspension. This happens every time when I put the vehicle in reverse and turn and lock my steering wheel all the way to the right and press the accelerator to back up. It doesn’t sound safe. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall).
Additional Notes:
There is a very loud creaking noise coming from the front driver side suspension. This happens every time when I put the vehicle in reverse and turn and lock my steering wheel all the way to the right and press the accelerator to back up. It doesn’t sound safe. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall).
Mfg Campaign: 11436192
Recall Date: Oct 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Corrective Action:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Additional Notes:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Mfg Campaign: 11435731
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Corrective Action:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Additional Notes:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Mfg Campaign: 11435731
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Corrective Action:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Additional Notes:
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it’s fine. Multiple online searches revel that I am not the only consumer with this issue.
Mfg Campaign: 11435731
Recall Date: Oct 6, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Corrective Action:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Additional Notes:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Mfg Campaign: 11435538
Recall Date: Oct 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Corrective Action:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Additional Notes:
I was driving down the road and on a 8 lane road I came to a stop light. At the stop light my Van shut down and would not restart or turn back on. I was dead in the road with kids in the car almost getting hit from behind. I have video of the incident.
Mfg Campaign: 11435538
Recall Date: Oct 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
When applying pressure to brake short, the pedal pushes up and back at driver forcing vehicle not to stop. Research shows this is a common problem with this minivan's brake booster. Parts backordered for months.
Corrective Action:
When applying pressure to brake short, the pedal pushes up and back at driver forcing vehicle not to stop. Research shows this is a common problem with this minivan's brake booster. Parts backordered for months.
Additional Notes:
When applying pressure to brake short, the pedal pushes up and back at driver forcing vehicle not to stop. Research shows this is a common problem with this minivan's brake booster. Parts backordered for months.
Mfg Campaign: 11435107
Recall Date: Oct 1, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle stops in the middle off traffic. Engine will start but car will not move. Numerous warning lights appear such as:vehicle not in park (it is in park), rear brake assist unavailable, shift to P then desired gear, service electronic stability control, park brake temporarily unavailable. The vehicle accelerator pedal can be floured and the RPM is only 1500. After tow trick delivers me home, the vehicle will miraculously drive unimpeded for days and weeks until the very same thing happens. Repair facilities have said they can find nothing wrong/cannot duplicate.
Corrective Action:
Vehicle stops in the middle off traffic. Engine will start but car will not move. Numerous warning lights appear such as:vehicle not in park (it is in park), rear brake assist unavailable, shift to P then desired gear, service electronic stability control, park brake temporarily unavailable. The vehicle accelerator pedal can be floured and the RPM is only 1500. After tow trick delivers me home, the vehicle will miraculously drive unimpeded for days and weeks until the very same thing happens. Repair facilities have said they can find nothing wrong/cannot duplicate.
Additional Notes:
Vehicle stops in the middle off traffic. Engine will start but car will not move. Numerous warning lights appear such as:vehicle not in park (it is in park), rear brake assist unavailable, shift to P then desired gear, service electronic stability control, park brake temporarily unavailable. The vehicle accelerator pedal can be floured and the RPM is only 1500. After tow trick delivers me home, the vehicle will miraculously drive unimpeded for days and weeks until the very same thing happens. Repair facilities have said they can find nothing wrong/cannot duplicate.
Mfg Campaign: 11434290
Recall Date: Sep 24, 2021
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