Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Corrective Action:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Additional Notes:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Mfg Campaign: 11460285
Recall Date: Apr 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Corrective Action:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Additional Notes:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Mfg Campaign: 11460285
Recall Date: Apr 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Corrective Action:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Additional Notes:
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.
Mfg Campaign: 11460285
Recall Date: Apr 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. It is now going on 4 months since consumer received the recall notice and there is still no fix for this car.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. It is now going on 4 months since consumer received the recall notice and there is still no fix for this car.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA Campaign Number: 22V077000 (Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. It is now going on 4 months since consumer received the recall notice and there is still no fix for this car.
Mfg Campaign: 11459134
Recall Date: Mar 31, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Mfg Campaign: 11458301
Recall Date: Mar 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that the passenger’s side sliding door button failed to open and close the door whether on the inside or outside of the vehicle. The driver’s side door overhead button was able to open and close the door. The failure had occurred intermittently and had since been occurring more frequently. The contact took the vehicle to the dealer who stated an update for the software needed to be performed. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 32,000.
Mfg Campaign: 11458301
Recall Date: Mar 25, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When car is shut off, there is a mechanical/thrumming/grinding sound that you can hear coming from the center of center console, quite possibly carried through the vents. Very rhythmic, but sometimes not, can go on for several minutes, sounds like it could be an opening and shutting of a fresh air vent, does not sound good, like it could be overheating a small electrical motor that could overheat and start a fire. Not clear what stops it, maybe an overheat sensor, when it stops there is a releasing/settling sound that is longer than the clicking/moving/servo motor kind of sound that happens continuously. Happens VERY regularly, not every time, sometimes only lasts a few seconds, sometimes several minutes. Can be heard from outside the vehicle, too. I captured a video that has the sound in it see https://youtu.be/tDlwzWUmJv4.
Corrective Action:
When car is shut off, there is a mechanical/thrumming/grinding sound that you can hear coming from the center of center console, quite possibly carried through the vents. Very rhythmic, but sometimes not, can go on for several minutes, sounds like it could be an opening and shutting of a fresh air vent, does not sound good, like it could be overheating a small electrical motor that could overheat and start a fire. Not clear what stops it, maybe an overheat sensor, when it stops there is a releasing/settling sound that is longer than the clicking/moving/servo motor kind of sound that happens continuously. Happens VERY regularly, not every time, sometimes only lasts a few seconds, sometimes several minutes. Can be heard from outside the vehicle, too. I captured a video that has the sound in it see https://youtu.be/tDlwzWUmJv4.
Additional Notes:
When car is shut off, there is a mechanical/thrumming/grinding sound that you can hear coming from the center of center console, quite possibly carried through the vents. Very rhythmic, but sometimes not, can go on for several minutes, sounds like it could be an opening and shutting of a fresh air vent, does not sound good, like it could be overheating a small electrical motor that could overheat and start a fire. Not clear what stops it, maybe an overheat sensor, when it stops there is a releasing/settling sound that is longer than the clicking/moving/servo motor kind of sound that happens continuously. Happens VERY regularly, not every time, sometimes only lasts a few seconds, sometimes several minutes. Can be heard from outside the vehicle, too. I captured a video that has the sound in it see https://youtu.be/tDlwzWUmJv4.
Mfg Campaign: 11456299
Recall Date: Mar 11, 2022
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? -- The car charging port caught fire AFTER the recall notice and after they stated the repairs had been made. The charging port and car charger fused together after the fire and both are not working now. How was your safety or the safety of others put at risk? -- The fire could have caused major damage, but it was parked outside so nobody was hurt. Has the problem been reproduced or confirmed by a dealer or independent service center? -- No. The dealer is trying to avoid responsibility and claims the problem was with my home charger instead of their vehicle, but the home charger I use has been used in multiple other vehicles without issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- Yes. I took it in to Chrysler - they did not look at my charger and are claiming its not their problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -- Yes. Ever since the first recall notice for the charging port, after i took the car in, the "check Engine" light has been lit and won't turn off.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? -- The car charging port caught fire AFTER the recall notice and after they stated the repairs had been made. The charging port and car charger fused together after the fire and both are not working now. How was your safety or the safety of others put at risk? -- The fire could have caused major damage, but it was parked outside so nobody was hurt. Has the problem been reproduced or confirmed by a dealer or independent service center? -- No. The dealer is trying to avoid responsibility and claims the problem was with my home charger instead of their vehicle, but the home charger I use has been used in multiple other vehicles without issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- Yes. I took it in to Chrysler - they did not look at my charger and are claiming its not their problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -- Yes. Ever since the first recall notice for the charging port, after i took the car in, the "check Engine" light has been lit and won't turn off.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? -- The car charging port caught fire AFTER the recall notice and after they stated the repairs had been made. The charging port and car charger fused together after the fire and both are not working now. How was your safety or the safety of others put at risk? -- The fire could have caused major damage, but it was parked outside so nobody was hurt. Has the problem been reproduced or confirmed by a dealer or independent service center? -- No. The dealer is trying to avoid responsibility and claims the problem was with my home charger instead of their vehicle, but the home charger I use has been used in multiple other vehicles without issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -- Yes. I took it in to Chrysler - they did not look at my charger and are claiming its not their problem. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -- Yes. Ever since the first recall notice for the charging port, after i took the car in, the "check Engine" light has been lit and won't turn off.
Mfg Campaign: 11456093
Recall Date: Mar 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
Loud creaking noise (and sometimes what sounds like a spring) coming from the front passenger side suspension. At first this happened when the vehicle was backing up with the steering wheel turned and locked to the left. It's now extended to while braking. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall)
Corrective Action:
Loud creaking noise (and sometimes what sounds like a spring) coming from the front passenger side suspension. At first this happened when the vehicle was backing up with the steering wheel turned and locked to the left. It's now extended to while braking. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall)
Additional Notes:
Loud creaking noise (and sometimes what sounds like a spring) coming from the front passenger side suspension. At first this happened when the vehicle was backing up with the steering wheel turned and locked to the left. It's now extended to while braking. I know prior models were recalled for bad lower control arm ball joints. My vehicle didn’t fall in that window, but this vehicle should be included in that recall (v15 recall)
Mfg Campaign: 11454625
Recall Date: Mar 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1. The battery for the auto start/stop system has been dead (since a week after my warranty expired). The Start/Stop warning light has been on ever since. 2. The side sliding doors on both sides are temperamental. It takes a few tries to make them stay closed. 3. The button on the outside front door handle no longer functions when I push it to lock the doors. I can lock from the FOB or from the inside of the car.
Corrective Action:
1. The battery for the auto start/stop system has been dead (since a week after my warranty expired). The Start/Stop warning light has been on ever since. 2. The side sliding doors on both sides are temperamental. It takes a few tries to make them stay closed. 3. The button on the outside front door handle no longer functions when I push it to lock the doors. I can lock from the FOB or from the inside of the car.
Additional Notes:
1. The battery for the auto start/stop system has been dead (since a week after my warranty expired). The Start/Stop warning light has been on ever since. 2. The side sliding doors on both sides are temperamental. It takes a few tries to make them stay closed. 3. The button on the outside front door handle no longer functions when I push it to lock the doors. I can lock from the FOB or from the inside of the car.
Mfg Campaign: 11453174
Recall Date: Feb 21, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission shifts very hard. Extremely hard. On two occasions, vehicle has lost power and had to merge through Atlanta traffic to the shoulder. Extremely dangerous. We’ve taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd Chrysler product that has let us down.
Corrective Action:
The transmission shifts very hard. Extremely hard. On two occasions, vehicle has lost power and had to merge through Atlanta traffic to the shoulder. Extremely dangerous. We’ve taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd Chrysler product that has let us down.
Additional Notes:
The transmission shifts very hard. Extremely hard. On two occasions, vehicle has lost power and had to merge through Atlanta traffic to the shoulder. Extremely dangerous. We’ve taken it to the dealership service department both times and no one can find anything wrong. No recalls. We love this vehicle but are being forced to buy another brand. This is the 2nd Chrysler product that has let us down.
Mfg Campaign: 11453038
Recall Date: Feb 19, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot.
Corrective Action:
1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot.
Additional Notes:
1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot.
Mfg Campaign: 11451794
Recall Date: Feb 13, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 Pacifica Touring L Plus. Approximately 33,750 miles. Engine compartment fire. Cause UNKNOWN. Vehicle was parked with engine / ignition off and directly after a brief warm-up and approximate 5 mile drive. Returned to vehicle after approximately 10 minutes in store. Noticed odd, but faint smell and assumed was from adjacent, running vehicle. Started engine and reversed from parking spot. While proceeding to parking lot exit, smell became more pronounced and seemed electrical in nature. Quickly parked again at outer perimeter of adjacent store lot and away from other parked vehicles. Released hood latch, and exited vehicle. Lifted hood to find grey smoke throughout engine compartment and flames in lower LH (my right) engine compartment. Closed hood and removed my dog from vehicle while calling 911. Police and fire arrived in under 5 minutes. Fire department cut hood and grill to bypass latch and extinguished the fire. No injuries to report. The outcome could have easily been different, including loss of life, if the fire intensified while I was still in store. Loss of life, serious injury, and / or significant property damage if parked in garage, structure, or still surrounded by other vehicles. Fire contained within engine compartment. No functioning electrical. Windshield cracked & various front-end damage. Smoke in vehicle interior, ducting, and personal contents. Water damage from extinguishing. Insurance company deemed total loss and has possession of vehicle as of this report date. No previous indication, mechanical or electrical, prior to this incident. Purchased used with 28,398 miles on 6/30/2021 from a CDJR Dealership in Southeast Michigan. Police, fire, and insurance reports available.
Corrective Action:
2018 Pacifica Touring L Plus. Approximately 33,750 miles. Engine compartment fire. Cause UNKNOWN. Vehicle was parked with engine / ignition off and directly after a brief warm-up and approximate 5 mile drive. Returned to vehicle after approximately 10 minutes in store. Noticed odd, but faint smell and assumed was from adjacent, running vehicle. Started engine and reversed from parking spot. While proceeding to parking lot exit, smell became more pronounced and seemed electrical in nature. Quickly parked again at outer perimeter of adjacent store lot and away from other parked vehicles. Released hood latch, and exited vehicle. Lifted hood to find grey smoke throughout engine compartment and flames in lower LH (my right) engine compartment. Closed hood and removed my dog from vehicle while calling 911. Police and fire arrived in under 5 minutes. Fire department cut hood and grill to bypass latch and extinguished the fire. No injuries to report. The outcome could have easily been different, including loss of life, if the fire intensified while I was still in store. Loss of life, serious injury, and / or significant property damage if parked in garage, structure, or still surrounded by other vehicles. Fire contained within engine compartment. No functioning electrical. Windshield cracked & various front-end damage. Smoke in vehicle interior, ducting, and personal contents. Water damage from extinguishing. Insurance company deemed total loss and has possession of vehicle as of this report date. No previous indication, mechanical or electrical, prior to this incident. Purchased used with 28,398 miles on 6/30/2021 from a CDJR Dealership in Southeast Michigan. Police, fire, and insurance reports available.
Additional Notes:
2018 Pacifica Touring L Plus. Approximately 33,750 miles. Engine compartment fire. Cause UNKNOWN. Vehicle was parked with engine / ignition off and directly after a brief warm-up and approximate 5 mile drive. Returned to vehicle after approximately 10 minutes in store. Noticed odd, but faint smell and assumed was from adjacent, running vehicle. Started engine and reversed from parking spot. While proceeding to parking lot exit, smell became more pronounced and seemed electrical in nature. Quickly parked again at outer perimeter of adjacent store lot and away from other parked vehicles. Released hood latch, and exited vehicle. Lifted hood to find grey smoke throughout engine compartment and flames in lower LH (my right) engine compartment. Closed hood and removed my dog from vehicle while calling 911. Police and fire arrived in under 5 minutes. Fire department cut hood and grill to bypass latch and extinguished the fire. No injuries to report. The outcome could have easily been different, including loss of life, if the fire intensified while I was still in store. Loss of life, serious injury, and / or significant property damage if parked in garage, structure, or still surrounded by other vehicles. Fire contained within engine compartment. No functioning electrical. Windshield cracked & various front-end damage. Smoke in vehicle interior, ducting, and personal contents. Water damage from extinguishing. Insurance company deemed total loss and has possession of vehicle as of this report date. No previous indication, mechanical or electrical, prior to this incident. Purchased used with 28,398 miles on 6/30/2021 from a CDJR Dealership in Southeast Michigan. Police, fire, and insurance reports available.
Mfg Campaign: 11451439
Recall Date: Feb 10, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Corrective Action:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Additional Notes:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Mfg Campaign: 11450907
Recall Date: Feb 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Corrective Action:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Additional Notes:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Mfg Campaign: 11450907
Recall Date: Feb 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Corrective Action:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Additional Notes:
Vehicle randomly loses all steering power and van completely shuts off while in motion. Has happened twice now without warning. Won't start up til vehicle is in park and has stalled for a minute.. Could be potentially very dangerous on a highway or busy intersection. I have owned this vehicle for less than 1 year. According to consumerreport.org certain pacificas years 2017-2019 had this same issue back in 2019 and approximately 150,000 were recalled at the time. However, currently there is no open recall active. Reference NHTSA campaign number:19V348 Reference FCA recall number:V53
Mfg Campaign: 11450907
Recall Date: Feb 8, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident.
Corrective Action:
The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident.
Additional Notes:
The drivers side front door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened again three weeks later to the drivers side rear door window that I will report in a separate incident.
Mfg Campaign: 11449371
Recall Date: Jan 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The drivers side sliding door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened two times in three weeks to two separate windows.
Corrective Action:
The drivers side sliding door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened two times in three weeks to two separate windows.
Additional Notes:
The drivers side sliding door window spontaneously shattered while driving. It was not hit by a rock or other object. This happened two times in three weeks to two separate windows.
Mfg Campaign: 11449373
Recall Date: Jan 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2018 Pacific Vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this specific issue however, when I enter my VIN my van is not affected. I have also had other issues with the van such as third row getting locked up, passenger door not opening, stop/start feature not working, van says "pull over vehicle will stop soon".
Corrective Action:
2018 Pacific Vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this specific issue however, when I enter my VIN my van is not affected. I have also had other issues with the van such as third row getting locked up, passenger door not opening, stop/start feature not working, van says "pull over vehicle will stop soon".
Additional Notes:
2018 Pacific Vas (limited edition) has 51,000 miles on it. For the past two weeks the van has experienced loss of power steer on multiple occasions and it will last for just a few seconds to a few miles. If I shut the vehicle off and turn it back on that generally solves it. The loss of power steer has happened at an idle to up to 60 plus miles per hour. Online research shows a recall for this specific issue however, when I enter my VIN my van is not affected. I have also had other issues with the van such as third row getting locked up, passenger door not opening, stop/start feature not working, van says "pull over vehicle will stop soon".
Mfg Campaign: 11448591
Recall Date: Jan 24, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated he was unable to start the vehicle. The contact stated that the check engine, brakes, and steering fault warning lights were illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 16,342. Consumer stated VIN number is not included in the recall V53.
Mfg Campaign: 11448182
Recall Date: Jan 20, 2022
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