Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light appeared 01/26 out of nowhere. Engine started to idle rough onbstartup but cleared after a few seconds, checked code with OBD2 and it hit P0305. Took to dealership for repairs 01/27. We live in the middle of nowhere and having this vehicle fail in the middle of the no-cell-service drive could have caused us to be stranded in the snow, especially with the winter we've had it could have been a catastrophy. Dealer originally flagged fuel injector as the reason. Picked up vehicle on 01/31, check engine light returned on 02/01 and we immediately contacted the dealership again. Returned vehicle again on 02/02 and it has remained in the shop even as of today 03/10. Reported back to us that there are cracks in the Engine block are causing coolant to leak into cylinder 5. Dealership confirmed they have seen multiple 2017 and 2018 Pacificas have this same issue. Even went as far to say that those with a perfect maintence done on the vehicle were subject to this same issue. 3rd party inspectors have also checked the vehicle for extended warranty purposes. Many reports of the Pentastar 3.6L V-6 seem to show a commonality with what the dealership reported about the 2017 - 2018 Pacificas engine problems. Chrysler has not responded to outreach for assistance and as the cost to repair sent to warranty company is thousands of dollars over what the current value of the vehicle is worth. Chrysler seems to be dodging responsibilty for this blatent issue.
Corrective Action:
Check engine light appeared 01/26 out of nowhere. Engine started to idle rough onbstartup but cleared after a few seconds, checked code with OBD2 and it hit P0305. Took to dealership for repairs 01/27. We live in the middle of nowhere and having this vehicle fail in the middle of the no-cell-service drive could have caused us to be stranded in the snow, especially with the winter we've had it could have been a catastrophy. Dealer originally flagged fuel injector as the reason. Picked up vehicle on 01/31, check engine light returned on 02/01 and we immediately contacted the dealership again. Returned vehicle again on 02/02 and it has remained in the shop even as of today 03/10. Reported back to us that there are cracks in the Engine block are causing coolant to leak into cylinder 5. Dealership confirmed they have seen multiple 2017 and 2018 Pacificas have this same issue. Even went as far to say that those with a perfect maintence done on the vehicle were subject to this same issue. 3rd party inspectors have also checked the vehicle for extended warranty purposes. Many reports of the Pentastar 3.6L V-6 seem to show a commonality with what the dealership reported about the 2017 - 2018 Pacificas engine problems. Chrysler has not responded to outreach for assistance and as the cost to repair sent to warranty company is thousands of dollars over what the current value of the vehicle is worth. Chrysler seems to be dodging responsibilty for this blatent issue.
Additional Notes:
Check engine light appeared 01/26 out of nowhere. Engine started to idle rough onbstartup but cleared after a few seconds, checked code with OBD2 and it hit P0305. Took to dealership for repairs 01/27. We live in the middle of nowhere and having this vehicle fail in the middle of the no-cell-service drive could have caused us to be stranded in the snow, especially with the winter we've had it could have been a catastrophy. Dealer originally flagged fuel injector as the reason. Picked up vehicle on 01/31, check engine light returned on 02/01 and we immediately contacted the dealership again. Returned vehicle again on 02/02 and it has remained in the shop even as of today 03/10. Reported back to us that there are cracks in the Engine block are causing coolant to leak into cylinder 5. Dealership confirmed they have seen multiple 2017 and 2018 Pacificas have this same issue. Even went as far to say that those with a perfect maintence done on the vehicle were subject to this same issue. 3rd party inspectors have also checked the vehicle for extended warranty purposes. Many reports of the Pentastar 3.6L V-6 seem to show a commonality with what the dealership reported about the 2017 - 2018 Pacificas engine problems. Chrysler has not responded to outreach for assistance and as the cost to repair sent to warranty company is thousands of dollars over what the current value of the vehicle is worth. Chrysler seems to be dodging responsibilty for this blatent issue.
Mfg Campaign: 11511263
Recall Date: Mar 10, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while she was driving at approximately 35 MPH, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not require medical attention; however, she sustained a mild concussion, a knee injury, and neck pain. A police report was filed. The vehicle was towed to a tow yard by her insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,500.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while she was driving at approximately 35 MPH, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not require medical attention; however, she sustained a mild concussion, a knee injury, and neck pain. A police report was filed. The vehicle was towed to a tow yard by her insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,500.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while she was driving at approximately 35 MPH, she was involved in an accident after another vehicle t-boned her vehicle. The air bags failed to deploy. The contact stated that she did not require medical attention; however, she sustained a mild concussion, a knee injury, and neck pain. A police report was filed. The vehicle was towed to a tow yard by her insurance company. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,500.
Mfg Campaign: 11510634
Recall Date: Mar 7, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Corrective Action:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Additional Notes:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Mfg Campaign: 11510143
Recall Date: Mar 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Corrective Action:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Additional Notes:
First, it started with the stop/ start not working . We took it to the shop they said we needed a new alternator. Costed us 700$ . Well the problems did not stop . The check engine light did not go off after a few times of driving it (the mechanic (crystler mechanic) said it would after a few times of driving it. Well then it started rumbling when u turned it on . Called and they said bring it back in. Well we planned on doing so but then the van wouldn't start. We had to get it towed . Well they said the fuse had blown . So when they replaced that they noticed white smoke coming out and all the coolant gone . They said it is most likely the cracked engine block which is gonna cost over 12000$ to fix . We already owe money on the car . We cannot afford this! We have 4 kids and this is a safety issue !!! Now we are out of a vehicle and still owe on it !
Mfg Campaign: 11510143
Recall Date: Mar 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Corrective Action:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Additional Notes:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Mfg Campaign: 11509014
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Corrective Action:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Additional Notes:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Mfg Campaign: 11509014
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Corrective Action:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Additional Notes:
The car starts blowing out white smoke when started. Mechanic thinks it could be a blown gasket or Crack in engine block. The cable fuse blown as well. The vehicle did not start so it was towed to the mechanic.
Mfg Campaign: 11509014
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Coolant leak as well as the other problems that I reported.
Corrective Action:
Coolant leak as well as the other problems that I reported.
Additional Notes:
Coolant leak as well as the other problems that I reported.
Mfg Campaign: 11509015
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Coolant leak as well as the other problems that I reported.
Corrective Action:
Coolant leak as well as the other problems that I reported.
Additional Notes:
Coolant leak as well as the other problems that I reported.
Mfg Campaign: 11509015
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Coolant leak as well as the other problems that I reported.
Corrective Action:
Coolant leak as well as the other problems that I reported.
Additional Notes:
Coolant leak as well as the other problems that I reported.
Mfg Campaign: 11509015
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH ITS AUTOMATIC STOP/START FEATURE. THE CONSUMER STATED THE VEHICLE WAS IN FOR REPAIRS SEVERAL TIMES BUT THE DEALER ONLY SUPPLIED A RENTAL ONE TIME.
Corrective Action:
2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH ITS AUTOMATIC STOP/START FEATURE. THE CONSUMER STATED THE VEHICLE WAS IN FOR REPAIRS SEVERAL TIMES BUT THE DEALER ONLY SUPPLIED A RENTAL ONE TIME.
Additional Notes:
2018 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARD TO PROBLEMS WITH ITS AUTOMATIC STOP/START FEATURE. THE CONSUMER STATED THE VEHICLE WAS IN FOR REPAIRS SEVERAL TIMES BUT THE DEALER ONLY SUPPLIED A RENTAL ONE TIME.
Mfg Campaign: 11507780
Recall Date: Feb 17, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Corrective Action:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Additional Notes:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Mfg Campaign: 11507118
Recall Date: Feb 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Corrective Action:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Additional Notes:
Car was on cruise control. While approaching traffic, attempt was made to release cruise control by braking. Brake system was locked, vehicle started accelerating and revving. Brakes would not work, had to swerve to avoid collision. Managed to fidget with the gear knob. Finally managed to gain control of vehicle. I figured I gained control because I must have shifted the gear into Neutral somehow. I had my entire family of SIX in the car. Without having gained control, the vehicle would have accelerated until I crashed it. It accelerated past 80mph before I could gain control
Mfg Campaign: 11507118
Recall Date: Feb 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Mfg Campaign: 11506370
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while utilizing the cargo area, he noticed water inside the vehicle behind the third-row seats. There was an abnormal moldy odor inside the vehicle. The vehicle was taken to the dealer and inspected. The mechanic located water in the bottom of the seam under the third-row seat. The vehicle was not repaired. The manufacturer was contacted, and the contact was provided a case number. The approximate failure mileage was 28,000.
Mfg Campaign: 11506370
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Corrective Action:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Additional Notes:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Mfg Campaign: 11506517
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Corrective Action:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Additional Notes:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Mfg Campaign: 11506517
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Corrective Action:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Additional Notes:
The end of 2021, Began not starting requiring many pushed of the start stop button; stalling when in motion on roads; gas pedal tight not depressing, engine light on and off, side auto doors often wouldn’t work automatically (battery new); was lurching and chugging randomly , over time very frequently. Nov 22’ had start stop battery replaced & fuel pump sensor. still lurched etc..worsened..late 2022 began frequently stalling , not starting, pedal would be stiff, lurched daily, stalled frequently during motion & upon first acceleration..start, try to go..stall out..finally jan 5, 2023, wouldn’t even turn over-just clicked-shop diagnosis said few codes referred to electrical panel issues.. replaced spark plugs, starter, got home, next morning, same thing ~no turnover. problem not solved. another shop, where it sits today-found cracked engine block($12,000 estimate to “attempt” replacing engine). deemed total loss as value of van is less. This has to be a defect gone undetected for some time, having built up damage over these last couple years.Many of issues are identical to recall (2019-2022) listed problems. Regardless of any recall being labeled as inactive, this vehicle is clearly a result of manufacturing issues. A 2018 doesn’t just have these problems when it’s cared for.We have four children & currently have no mode of transportation~two shops since January 6, ‘23, prior year of worsening symptoms. A safe, reliable vehicle is vital for our family’s functioning. It’s now at Lee’s Auto-seen in picture. Excel Auto was first repair attempt Jan.6. We will not be reimbursed by insurance for “mechanical failure.” Our loan is $18,000 outstanding. We pay $459.65 each month, and are responsible for remaining balance. Why should this happen to us. We certainly can’t purchase a second vehicle in conjunction with this loan. Your quick action and assistance is appreciated and direly needed.
Mfg Campaign: 11506517
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Leaking coolant in cylinder 5 leading to a misfire and check engine light. Dealer reports this is a known issue and only replacing the engine will fix, but Chrysler isn’t doing anything to fix it.
Corrective Action:
Leaking coolant in cylinder 5 leading to a misfire and check engine light. Dealer reports this is a known issue and only replacing the engine will fix, but Chrysler isn’t doing anything to fix it.
Additional Notes:
Leaking coolant in cylinder 5 leading to a misfire and check engine light. Dealer reports this is a known issue and only replacing the engine will fix, but Chrysler isn’t doing anything to fix it.
Mfg Campaign: 11505730
Recall Date: Feb 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise.
Corrective Action:
The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise.
Additional Notes:
The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise.
Mfg Campaign: 11505547
Recall Date: Feb 4, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury