Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Corrective Action:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Additional Notes:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Mfg Campaign: 11504695
Recall Date: Jan 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Corrective Action:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Additional Notes:
Reverse camera screen remained on after reversing and during a ~30 minute drive. Stopped vehicle, shutoff engine, opened door to trigger interior electronic shutoff. Restarted vehicle and backup camera still remained during drive until eventually changing to full blue screen with "Camera System Unavailable" message at the top. (photo available) The event occurred during extreme winter weather in Oklahoma 1/30/2023 and is an obvious safety issue. The constant rearview display while driving is very distracting and disorienting. Additionally, the vehicle climate control settings for defog, heat, and other settings are unavailable for determining and adjusting to external environmental conditions, as experienced during the winter weather event leading to full interior fogging and reduced visibility (another mechanical safety issue prevalent to this vehicle series). This issue is found under NHTSA Campaign 19V886000 for 2018-2019 year models however, our VIN is not included. I contacted the original dealer service department, and they informed me of no related recall for our specific VIN as well. I contacted FCA/Chrysler Customer Service in reference to recall VE2 as indicated in NHTSA recall 19V886000 and informed no recall as well and no other assistance or direction. Our vehicle VIN should be included in the recall.
Mfg Campaign: 11504695
Recall Date: Jan 31, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, Miami Lakes Chrysler (16600 NW 57th Ave, Miami Lakes, FL 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to Miami Lakes Chrysler and made them aware of the failure. The dealer serviced the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, Miami Lakes Chrysler (16600 NW 57th Ave, Miami Lakes, FL 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to Miami Lakes Chrysler and made them aware of the failure. The dealer serviced the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while driving 30 MPH, the vehicle started jerking. The contact stated that the air bags warning light was illuminated. The contact was able to drive to her destination. The contact took the vehicle to the local dealer, but the mechanic was unable to duplicate the failure. The vehicle was not repaired and continued to experience the failure. The contact took the vehicle to a second local dealer, Miami Lakes Chrysler (16600 NW 57th Ave, Miami Lakes, FL 33014: (305) 820-3814) where it was diagnosed with needing the radiator to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to Miami Lakes Chrysler and made them aware of the failure. The dealer serviced the vehicle under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 51,000.
Mfg Campaign: 11504360
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light and start/stop light
Corrective Action:
Check engine light and start/stop light
Additional Notes:
Check engine light and start/stop light
Mfg Campaign: 11504367
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Check engine light on. Number 3 cylinder misfire. Losing coolant. Head gasket replacement.
Corrective Action:
Check engine light on. Number 3 cylinder misfire. Losing coolant. Head gasket replacement.
Additional Notes:
Check engine light on. Number 3 cylinder misfire. Losing coolant. Head gasket replacement.
Mfg Campaign: 11504430
Recall Date: Jan 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"
Corrective Action:
Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"
Additional Notes:
Steering control loss due to the lower right control arm knuckle pinch bolt failure causing the lower control arm to separate from the steering knuckle. This problem had been identified by Chrysler and repaired in May of 2018 under Recall V15, but has occurred again. Due to the inability to having any directional control of the vehicle could have resulted in a serious accident had I been operating the vehicle at a higher rate of speed or in a more populated traffic area. The vehicle was towed to a Chrysler dealership and has been repaired. I also contacted Chrysler directly to report the problem but I don't feel they take the matter as serious. There were no vehicle warning lamps or message except at the time of failure. As I lost control of the vehicle a brief message appeared saying "Electronic Steering Component Failure"
Mfg Campaign: 11503208
Recall Date: Jan 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
At Approx 92,000 miles, the head gaskets failed and allowed coolant into the cylinder heads causing the engine to overheat and the cylinder to be damaged and need replacing. The repairs would have cost me $3386, but thankfully extended warranty covered $1900.
Corrective Action:
At Approx 92,000 miles, the head gaskets failed and allowed coolant into the cylinder heads causing the engine to overheat and the cylinder to be damaged and need replacing. The repairs would have cost me $3386, but thankfully extended warranty covered $1900.
Additional Notes:
At Approx 92,000 miles, the head gaskets failed and allowed coolant into the cylinder heads causing the engine to overheat and the cylinder to be damaged and need replacing. The repairs would have cost me $3386, but thankfully extended warranty covered $1900.
Mfg Campaign: 11502469
Recall Date: Jan 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Blown Head Gasket at 77K miles
Corrective Action:
Blown Head Gasket at 77K miles
Additional Notes:
Blown Head Gasket at 77K miles
Mfg Campaign: 11502004
Recall Date: Jan 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Began with a misfire in cylinder 1 that would chug on startup, the smooth out. Had a check engine light come one, which showed the misfire in cylinder one. Brought it to the dealer, they noted low coolant levels and possible blown head gasket. Had only 108,000 miles. They could not get to further review of the motor for two more weeks, so we were told we could pick it up and bring it back. One hour after leaving the dealer, the motor overheated. There was no coolant whatsoever in the vehicle. After calling the dealer, we were told they forgot to put coolant back into the vehicle before were could pick it up. The next day, the van is no longer usable. It began stuttering continually.
Corrective Action:
Began with a misfire in cylinder 1 that would chug on startup, the smooth out. Had a check engine light come one, which showed the misfire in cylinder one. Brought it to the dealer, they noted low coolant levels and possible blown head gasket. Had only 108,000 miles. They could not get to further review of the motor for two more weeks, so we were told we could pick it up and bring it back. One hour after leaving the dealer, the motor overheated. There was no coolant whatsoever in the vehicle. After calling the dealer, we were told they forgot to put coolant back into the vehicle before were could pick it up. The next day, the van is no longer usable. It began stuttering continually.
Additional Notes:
Began with a misfire in cylinder 1 that would chug on startup, the smooth out. Had a check engine light come one, which showed the misfire in cylinder one. Brought it to the dealer, they noted low coolant levels and possible blown head gasket. Had only 108,000 miles. They could not get to further review of the motor for two more weeks, so we were told we could pick it up and bring it back. One hour after leaving the dealer, the motor overheated. There was no coolant whatsoever in the vehicle. After calling the dealer, we were told they forgot to put coolant back into the vehicle before were could pick it up. The next day, the van is no longer usable. It began stuttering continually.
Mfg Campaign: 11501218
Recall Date: Jan 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat system. If there had been any sort of accident, the seat and occupant could have easily broken free from the vehicle. I took the vehicle to my local dealer, who took pictures and sent information to their area manager. The recommended repair was to take it to body shop and that they wouldn’t be responsible for the repairs. This is clearly a manufacturing defect that the weld on the anchor did not penetrate into the floor board. I can be contacted for more information and inspection.
Corrective Action:
Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat system. If there had been any sort of accident, the seat and occupant could have easily broken free from the vehicle. I took the vehicle to my local dealer, who took pictures and sent information to their area manager. The recommended repair was to take it to body shop and that they wouldn’t be responsible for the repairs. This is clearly a manufacturing defect that the weld on the anchor did not penetrate into the floor board. I can be contacted for more information and inspection.
Additional Notes:
Rear seat anchor broke out of floor board when a child sat in the seat. This is a major anchor point for the seat system. If there had been any sort of accident, the seat and occupant could have easily broken free from the vehicle. I took the vehicle to my local dealer, who took pictures and sent information to their area manager. The recommended repair was to take it to body shop and that they wouldn’t be responsible for the repairs. This is clearly a manufacturing defect that the weld on the anchor did not penetrate into the floor board. I can be contacted for more information and inspection.
Mfg Campaign: 11500862
Recall Date: Jan 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted in about 5 minutes and the third attempt it took about 1 minute to restart. In each incident it appeared as if something in the electronics of the van shut down and eventually reset on its own. The "check engine" light came on after each of these incidents, but no indication prior that there was an issue. After multiple times in the dealership service center and with support from FCA Customer Care it was eventually decided that the transmission needed to be replaced which occurred in November. Since then there have been a few incidents where the van simply would not start. After some time and opening/closing doors, plugging/unplugging it, and pressing the start button, it eventually restarted. The check engine light came on again but would then turn off a few days later. We were told by the dealership that if the light was not on there was little they could. Then a few weeks ago (December) a similar incident occurred again where the car shut off, this time while driving about 10 mph. We brought the van to the dealership and again they investigated with support from FCA. We were told they investigated "connections" within the van but they were unable to find a definitive problem. Additionally they took the car for an extended test drive during which the van did not do the shut down problem. We have now been informed by the dealership that FCA is closing our case and we need to pick up the van. Because no problem was identified and fixed, we do not feel safe driving the van for fear that this problem will occur again which puts the people in the van at significant risk.
Corrective Action:
Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted in about 5 minutes and the third attempt it took about 1 minute to restart. In each incident it appeared as if something in the electronics of the van shut down and eventually reset on its own. The "check engine" light came on after each of these incidents, but no indication prior that there was an issue. After multiple times in the dealership service center and with support from FCA Customer Care it was eventually decided that the transmission needed to be replaced which occurred in November. Since then there have been a few incidents where the van simply would not start. After some time and opening/closing doors, plugging/unplugging it, and pressing the start button, it eventually restarted. The check engine light came on again but would then turn off a few days later. We were told by the dealership that if the light was not on there was little they could. Then a few weeks ago (December) a similar incident occurred again where the car shut off, this time while driving about 10 mph. We brought the van to the dealership and again they investigated with support from FCA. We were told they investigated "connections" within the van but they were unable to find a definitive problem. Additionally they took the car for an extended test drive during which the van did not do the shut down problem. We have now been informed by the dealership that FCA is closing our case and we need to pick up the van. Because no problem was identified and fixed, we do not feel safe driving the van for fear that this problem will occur again which puts the people in the van at significant risk.
Additional Notes:
Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted in about 5 minutes and the third attempt it took about 1 minute to restart. In each incident it appeared as if something in the electronics of the van shut down and eventually reset on its own. The "check engine" light came on after each of these incidents, but no indication prior that there was an issue. After multiple times in the dealership service center and with support from FCA Customer Care it was eventually decided that the transmission needed to be replaced which occurred in November. Since then there have been a few incidents where the van simply would not start. After some time and opening/closing doors, plugging/unplugging it, and pressing the start button, it eventually restarted. The check engine light came on again but would then turn off a few days later. We were told by the dealership that if the light was not on there was little they could. Then a few weeks ago (December) a similar incident occurred again where the car shut off, this time while driving about 10 mph. We brought the van to the dealership and again they investigated with support from FCA. We were told they investigated "connections" within the van but they were unable to find a definitive problem. Additionally they took the car for an extended test drive during which the van did not do the shut down problem. We have now been informed by the dealership that FCA is closing our case and we need to pick up the van. Because no problem was identified and fixed, we do not feel safe driving the van for fear that this problem will occur again which puts the people in the van at significant risk.
Mfg Campaign: 11500197
Recall Date: Jan 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
The left ball joint (front lower control arm) became squeakier and squeakier until the mechanic said it should be replaced or risk it failing while I drive which could leave me unable to steer/control the car. The mechanic said the dealer ought to cover it since they recalled some of this model year for this same issue on the right side but not all of them. The dealer would not cover replacement.
Corrective Action:
The left ball joint (front lower control arm) became squeakier and squeakier until the mechanic said it should be replaced or risk it failing while I drive which could leave me unable to steer/control the car. The mechanic said the dealer ought to cover it since they recalled some of this model year for this same issue on the right side but not all of them. The dealer would not cover replacement.
Additional Notes:
The left ball joint (front lower control arm) became squeakier and squeakier until the mechanic said it should be replaced or risk it failing while I drive which could leave me unable to steer/control the car. The mechanic said the dealer ought to cover it since they recalled some of this model year for this same issue on the right side but not all of them. The dealer would not cover replacement.
Mfg Campaign: 11498569
Recall Date: Dec 22, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Ticking noise began out of nowhere, 2 days later accelerated from a stop light felt a jolt and then lost power and check engine light flashing. Took to closest dealer to have looked at. Dealer determination new engine needed, or have cams, headers, rockers, and lifters repaired. Engine has 68,000 miles on it.
Corrective Action:
Ticking noise began out of nowhere, 2 days later accelerated from a stop light felt a jolt and then lost power and check engine light flashing. Took to closest dealer to have looked at. Dealer determination new engine needed, or have cams, headers, rockers, and lifters repaired. Engine has 68,000 miles on it.
Additional Notes:
Ticking noise began out of nowhere, 2 days later accelerated from a stop light felt a jolt and then lost power and check engine light flashing. Took to closest dealer to have looked at. Dealer determination new engine needed, or have cams, headers, rockers, and lifters repaired. Engine has 68,000 miles on it.
Mfg Campaign: 11498254
Recall Date: Dec 20, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Corrective Action:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Additional Notes:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Mfg Campaign: 11497081
Recall Date: Dec 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Corrective Action:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Additional Notes:
On three recent, separate occasions, the vehicle has lost acceleration while making a left hand turn from a stop (date listed for this incident is most recent). No visual or aural warning indications have displayed on the dash during or proximate to these incidents, but the car felt like it went out of gear while making a normal left turn. Pushing or releasing the throttle only affected engine RPM, not any acceleration, so it felt like we were only coasting. It lasts longer than a normal shift, more than a few seconds, before power is sent to the wheels again. On two of the occasions there was oncoming traffic approaching the intersection. If the power had died any sooner in the turn I'm not sure I would have cleared the intersection in time with what little speed I had gained, increasing the risk of collision. I am taking the car to the local Chrysler dealership tomorrow for inspection and hopeful diagnosis/repair. I can't replicate the issue on demand, but after 3 separate occasions, it is an unmistakable feeling. Based on the clunky, jerking shifting into gear that sometimes occurs with the vehicle outside the above-described incidents, I believe it might be transmission related, but I can't be sure.
Mfg Campaign: 11497081
Recall Date: Dec 12, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Corrective Action:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Additional Notes:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Mfg Campaign: 11495978
Recall Date: Dec 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Corrective Action:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Additional Notes:
At 63000 miles engine misfire occuered needing to replace the head gasket causing leaking coolant into the combustion chamber causing a misfire. Very concerning considering relevtivly low milleage and potential ongoing engine concerns. Wife and children were driving when check engine light went on, resulting in misfire causing car to shutter and stiring wheel shake. Car is curently being serviced at the dealer. There were no early indicators prior to this incident.
Mfg Campaign: 11495978
Recall Date: Dec 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving my Pacifica 2018 on the road when suddenly I heard a beep, I looked at the dashboard, it had a red light indicating that my car is overheated, my kids were panicking, hoping it shouldn't start burning. I couldn't stop on the highway because of passing cars. it was towed in to the dealer, I got a phone call that I need a new engine... I had no prior indications of any problem.
Corrective Action:
I was driving my Pacifica 2018 on the road when suddenly I heard a beep, I looked at the dashboard, it had a red light indicating that my car is overheated, my kids were panicking, hoping it shouldn't start burning. I couldn't stop on the highway because of passing cars. it was towed in to the dealer, I got a phone call that I need a new engine... I had no prior indications of any problem.
Additional Notes:
I was driving my Pacifica 2018 on the road when suddenly I heard a beep, I looked at the dashboard, it had a red light indicating that my car is overheated, my kids were panicking, hoping it shouldn't start burning. I couldn't stop on the highway because of passing cars. it was towed in to the dealer, I got a phone call that I need a new engine... I had no prior indications of any problem.
Mfg Campaign: 11495619
Recall Date: Dec 1, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the Z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued Chrysler customer. Chrysler specialist [XXX]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central Chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the Z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued Chrysler customer. Chrysler specialist [XXX]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central Chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I am aware of the recall on this vehicle. In addition, I received a phone call and email from Chrysler stating the following: "Hello Mr./Mrs. I have attempted to get ahold of you to schedule your Z11 Recall appointment for your Pacifica PHEV. You should have recently received an important recall notice from FCA detailing the steps needed to repair your vehicle and ensure the safety of you and your passengers. If you would like me to continue to assist you with the appointment, please give me a call at 8009921997. We encourage you to schedule this service appointment as soon as possible. If you prefer to schedule the appointment by yourself, ask for the Z11 point of contact at the dealership, and be mindful that the repair takes 2 days to complete. Please be advised that I have closed your case. Thank you for being a valued Chrysler customer. Chrysler specialist [XXX]" I called two local dealerships who both said they cannot schedule because they do not have the equipment to do this repair. They said they are unaware of this central Chrysler communication. I emailed a reply to the address above to reopen the case, but they have not replied. Please help! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11495303
Recall Date: Nov 29, 2022
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall
Corrective Action:
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall
Additional Notes:
Hi, I received a recall notice in February 2022 (Z11) related to a fire potentially originating in the center of the vehicle underbody with the ignition in the OFF position. A resolution to this defect has just become available which would require the car (Chrysler Pacifica VIN 118706) to be kept overnight by an authorized dealer. My complaint deals with that no deal can provide a rental car that is of equal size to accommodate my family of 6 with four kids using car seats. I was told that an car of equal size cannot be provided and would have to pay for a rental out of pocket. Why would the cost not be covered by the manufacture that is attempting to resolve an issue created by them. I have kept my part of the agreement by making my monthly car payments and paying the car off with no issue. It seems to me that the manufacture has no regard to the buyers of their vehicles after the sell is complete. I am looking to have the recall corrected and to have a rental car of equal size provided by the manufacture, since they are holding my car as they fix their mistake. Let's take ownership of our mistake and do the right thing. Thank you for helping with this recall
Mfg Campaign: 11492245
Recall Date: Nov 4, 2022
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