Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW North America, LLC (BMW) is recalling certain 2017 BMW X5 M and BMW X6 M vehicles. The vehicles are equipped with 21-inch tires, however the Tire Information Label states that the vehicles are equipped with 20-inch tires. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 18, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, Inc. (BMW) is recalling certain 2017 X5 sDrive35i, X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X5 xDrive40e vehicles. These vehicles are equipped with passenger frontal air bag modules using certain air bag inflators that may not vent properly in the event of a crash necessitating deployment of the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 17, 2017
Consumer Complaints
107 ComplaintsBmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Corrective Action:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Additional Notes:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Mfg Campaign: 11019027
Recall Date: Aug 22, 2017
Bmw Of North America, Llc
Defect Description:
SEATS
Potential Consequences:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Corrective Action:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Additional Notes:
THE DRIVER SEAT BELT ON A BRAND NEW, BMW 2017 X5 XDRIVE 35I HAD A SEAT BELT BUCKLE THAT WOULD RATTLE AND SHAKE WHEN THE DRIVER WAS SEATED. THE BUCKLE WOULD CONTINUE TO RATTLE AS THE DRIVER DROVE DOWN THE ROAD. THE BUCKLE WOULD RATTLE WHEN THE VEHICLE WAS STATIONARY, IN MOTION, OR RUNNING. THE BUCKLE ON THE PASSENGER SIDE DID NOT HAVE THIS ISSUE. IT APPEARS TO BE VERY DANGEROUS TO HAVE A DRIVER SEAT BELT THAT IS NOT PROPERLY MANUFACTURED.
Mfg Campaign: 11019027
Recall Date: Aug 22, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE BACKING INTO A PARKING SPACE, AT A VERY SLOW SPEED, THE BRAKES FAILED AND THE CAR HIT THE BUILDING BEHIND THE PARKING SPOT. NEXT DAY, WHILE PARKING AT A CONVENIENCE STORE, ALSO AT A VERY SLOW SPEED, THE BRAKES FAILED AGAIN AND HIT A POST. BOTH TIMES THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FIRST TIME, I THOUGHT I HAD MADE A MISTAKE, BUT AFTER THE SECOND INCIDENT I REALIZED THE BRAKES FAILED. ON THE WAY HOME, I FOUND THAT I COULD DUPLICATE THE PROBLEM AT WILL WHILE AT A VERY SLOW SPEED (SIMULATED PARKING SITUATION). I CONTACTED THE DEALER AND THEY PICKED THE CAR UP FOR DIAGNOSTICS AND REPAIR. BOTH PARKING INCIDENTS CAUSED BODY DAMAGE. I AM GRATEFUL THERE WERE NO INJURIES TO OTHERS OR NO DAMAGE TO PROPERTY OTHER THAN MY CAR.
Corrective Action:
WHILE BACKING INTO A PARKING SPACE, AT A VERY SLOW SPEED, THE BRAKES FAILED AND THE CAR HIT THE BUILDING BEHIND THE PARKING SPOT. NEXT DAY, WHILE PARKING AT A CONVENIENCE STORE, ALSO AT A VERY SLOW SPEED, THE BRAKES FAILED AGAIN AND HIT A POST. BOTH TIMES THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FIRST TIME, I THOUGHT I HAD MADE A MISTAKE, BUT AFTER THE SECOND INCIDENT I REALIZED THE BRAKES FAILED. ON THE WAY HOME, I FOUND THAT I COULD DUPLICATE THE PROBLEM AT WILL WHILE AT A VERY SLOW SPEED (SIMULATED PARKING SITUATION). I CONTACTED THE DEALER AND THEY PICKED THE CAR UP FOR DIAGNOSTICS AND REPAIR. BOTH PARKING INCIDENTS CAUSED BODY DAMAGE. I AM GRATEFUL THERE WERE NO INJURIES TO OTHERS OR NO DAMAGE TO PROPERTY OTHER THAN MY CAR.
Additional Notes:
WHILE BACKING INTO A PARKING SPACE, AT A VERY SLOW SPEED, THE BRAKES FAILED AND THE CAR HIT THE BUILDING BEHIND THE PARKING SPOT. NEXT DAY, WHILE PARKING AT A CONVENIENCE STORE, ALSO AT A VERY SLOW SPEED, THE BRAKES FAILED AGAIN AND HIT A POST. BOTH TIMES THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE FIRST TIME, I THOUGHT I HAD MADE A MISTAKE, BUT AFTER THE SECOND INCIDENT I REALIZED THE BRAKES FAILED. ON THE WAY HOME, I FOUND THAT I COULD DUPLICATE THE PROBLEM AT WILL WHILE AT A VERY SLOW SPEED (SIMULATED PARKING SITUATION). I CONTACTED THE DEALER AND THEY PICKED THE CAR UP FOR DIAGNOSTICS AND REPAIR. BOTH PARKING INCIDENTS CAUSED BODY DAMAGE. I AM GRATEFUL THERE WERE NO INJURIES TO OTHERS OR NO DAMAGE TO PROPERTY OTHER THAN MY CAR.
Mfg Campaign: 11010463
Recall Date: Jul 25, 2017
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Corrective Action:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Additional Notes:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Mfg Campaign: 11004191
Recall Date: Jul 11, 2017
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Corrective Action:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Additional Notes:
WHILE RETURNING FROM TEXAS AND DRIVING AT HIGHWAY SPEEDS MY CAR'S DRIVETRAIN WARNING LIGHT SAID I NEEDED SERVICE BUT I COULD CONTINUE DRIVING AT MODERATE SPEEDS. I DROVE TO BMW OF DALLAS. THEY DETERMINED MY #5-CYLINDER FUEL INJECTOR HAD FAILED. I STAYED THE NIGHT IN DALLAS AND RETURNED TO THE DEALERSHIP THE NEXT DAY. AFTER REPLACING THE INJECTOR, THE CAR WOULD NOT IDLE PROPERLY. I DROVE A RENTAL CAR HOME AND LEFT MY CAR. THE DEALERSHIP DID EXTENSIVE TESTING TO DETERMINE THE CAUSE OF THE ISSUE OVER THE NEXT THREE AND A HALF WEEKS. EVENTUALLY THEY DETERMINED THE INJECTOR FAILURE CAUSED A BACKFIRE WHICH BENT THE #5 INTAKE VALVE. THE ENGINE HAD TO BE REMOVED SO THEY COULD REPLACE THE DAMAGED COMPONENTS. ALL VALVES HAD TO BE LAPPED; THE VALVE STEM SEALS HAD TO BE REPLACED AND THE ENGINE HAD TO BE REINSTALLED. THE VEHICLE WAS TRANSPORTED TO ME 26 DAYS LATER. I DISCOVERED THREE OF THE FIVE SCREWS WHICH SECURE THE BATTERY COVER WERE MISSING. I DROVE THE CAR FOR THE NEXT THREE DAYS AFTER WHICH IT BEGAN MAKING CLANKING NOISES FROM THE DRIVESHAFT. THE CAR WAS TOWED TO BMW OF KANSAS CITY SOUTH WHO DETERMINED THE DALLAS DEALERSHIP FAILED TO INSTALL ONE OF THE DRIVESHAFT'S CARRIER BOLTS NOR DID THEY PROPERLY TORQUE A SECOND CARRIER BOLT. THESE ARE SERIOUS PERSONAL SAFETY CONCERNS. THESE REPAIRS WERE ALSO REPORTED TO CARFAX AS REGULARLY SCHEDULED MAINTENANCE. I FILED A FORMAL COMPLAINT WITH BMW OF NORTH AMERICA AND ASKED THAT THEY REPURCHASE THE VEHICLE WHICH THEY REFUSED TO DO. INSTEAD THEY HAVE OFFERED ME A SMALL CASH SETTLEMENT IF I WILL SIGN A GENERAL RELEASE WAIVING MY RIGHTS AND AGREEING THAT I NOT TO PURSUE ANY FUTURE CLAIMS OR LEGAL ACTIONS AGAINST THEM OR THEIR DEALERSHIPS. I'M REPORTING THIS AS I AM CONCERNED THESE ISSUES MAY BE PREVALENT WITH OTHER BMW X5 VEHICLES WHICH COULD POTENTIALLY RESULT IN SERIOUS INJURY OR DEATH.
Mfg Campaign: 11004191
Recall Date: Jul 11, 2017
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Corrective Action:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Additional Notes:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Mfg Campaign: 10945481
Recall Date: Jan 16, 2017
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Corrective Action:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Additional Notes:
OUR 2017 BMW X5 WAS INVOLVED IN A FATAL CAR ACCIDENT AND THE DRIVER'S SIDE AIR BAG DID NOT DEPLOY CAUSING A HEAD INJURY. A DRIVER WAS DRIVING SOUTHBOUND LOST CONTROL ON ICE AND WENT INTO THE NORTHBOUND LANE WHERE ANOTHER VEHICLE STRUCK THE OUT OF CONTROL CAR CAUSING THOSE VEHICLES TO HIT OUR BMW AND PUSHING OUR VEHICLE OFF THE ROAD. *TR
Mfg Campaign: 10945481
Recall Date: Jan 16, 2017
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