Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW North America, LLC (BMW) is recalling certain 2017 BMW X5 M and BMW X6 M vehicles. The vehicles are equipped with 21-inch tires, however the Tire Information Label states that the vehicles are equipped with 20-inch tires. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 18, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, Inc. (BMW) is recalling certain 2017 X5 sDrive35i, X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X5 xDrive40e vehicles. These vehicles are equipped with passenger frontal air bag modules using certain air bag inflators that may not vent properly in the event of a crash necessitating deployment of the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 17, 2017
Consumer Complaints
107 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Corrective Action:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Additional Notes:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Mfg Campaign: 11435736
Recall Date: Oct 6, 2021
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Corrective Action:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Additional Notes:
Warning on screen came on suddenly while driving indicating charger system failure. While driving to the dealer for diagnosis and repair, power steering failed, then power brakes failed, then engine stopped running. Could not put vehicle in park and vehicle rolled back when foot brake was released. Car was diagnosed as alternator failure.
Mfg Campaign: 11435736
Recall Date: Oct 6, 2021
Bmw Of North America, Llc
Defect Description:
FUEL SYSTEM, DIESEL
Potential Consequences:
The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 BMW X5-Diesel. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact spoke with a dealer, and the dealer confirmed that part was not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Mfg Campaign: 11434549
Recall Date: Sep 27, 2021
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.
Corrective Action:
On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.
Additional Notes:
On July 30, 2021, my 2017 BMW X5 35d, which had only about 49,000 miles on it and which had been serviced only six weeks before, died without warning. My son and I could have been killed. The car went into Park and had to be towed on a flatbed to the dealer. After 5 days of no word, the dealer falsely accused me of putting gasoline in my diesel vehicle. The dealer eventually determined that the high-pressure fuel pump had failed, which caused exactly the problem listed in BMW's July 29, 2021 recall notice to its dealers: it caused metal fragments to contaminate the entire fuel system. BMW initially advised me that it had no "recall remedy," but when it did, it would replace the fuel pump but would not repair the nearly $13,000 in damage to the fuel system that the fuel pump failure caused. BMW eventually relented and advised it will complete all repairs caused by the fuel pump failure. But it has declined to reimburse me for the "overage" charges I've incurred in towing the vehicle to the dealer and in connection with the rental vehicle they obtained for me. And of course, not a single apology for the harrowing experience that could have resulted in our deaths, nor for the considerable inconvenience caused by this defect that BMW has known about for years.
Mfg Campaign: 11429454
Recall Date: Aug 17, 2021
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Corrective Action:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Additional Notes:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Mfg Campaign: 11420147
Recall Date: Jun 8, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Corrective Action:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Additional Notes:
Front passage door becomes unlocked/ not secure while driving My doors are set to auto-lock when I drive off. Today’s incident occurred when I hit a normal bump in the road. I heard a pop, which was the front passenger door unlocking. This jarred the door from the locked position to rattling in the door frame. The car’s auto lock issue is activated therefore, it’s trying to lock the door. Then car system reports a need to stop the car to prevent rolling as the doors are not secure. It Goes without saying how dangerous this is. Searchers this issue In the Internet. Seems some X5 owners reporting a issue with the door cables? Saw no recall. My car is out of warranty but this is a serious safety issue BMW should address Help! Note, this bumpis located in the parking lot entrance to my office’s garage.
Mfg Campaign: 11420147
Recall Date: Jun 8, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.
Corrective Action:
I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.
Additional Notes:
I was driving down the highway at approximately 55mph when the sunroof exploded. Fortunately the sunroof sliding cover was closed and the glass did not enter the car. I did see some pieces flying down the highway behind me. I was not driving under any overpass at time, nor did I hear or see any rocks or objects hit the glass.
Mfg Campaign: 11419432
Recall Date: Jun 2, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Corrective Action:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Additional Notes:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Mfg Campaign: 11375091
Recall Date: Nov 17, 2020
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Corrective Action:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Additional Notes:
THE CAR STOPPED WITHOUT ANY WARNING 3 TIME IN THE MIDDLE OF THE ROAD WHILE DRIVING MY WIFE AND KIDS INSIDE THE CAR. I CONSIDER VERY LUCKY THIS HAPPENED ON COUNTY ROAD TWO TIME AND ONES IN THE SHOPPING CENTER PARKING LOT, INSTEAD OF MIDDLE OF THE HIGHWAY. I HAVE TAKEN THE CAR TO THE DEALERSHIP FOR THE SECOND TIME THEY ARE STILL TRYING TO FIGURE OUT WHAT'S WRONG WITH GAUGES. LAST TIME IT HAPPENED WAS 11/13 WHILE MY WIFE WAS DRIVING WITH THE DAUGHTER TO DOCTOR'S APPOINTMENT, GAS READING SHOWS ABOVE 1/4 TANK AND 146 MILES REMAINING (I HAVE PICTURES OF THE CLUSTER). BUT THE CAR ABRUPTLY STOP TWITHOUGHT ANY WARNING WHICH WILL BE A DEADLY SITUATION IF HAPPENED IN THE HIGHWAY. THE REASON FOR IT TO STOP WAS NO GAS IN THE TANK THOUGH IT GIVES A READING OF OVER 1/4 TANK 146 MILES REMAINING. MY LAST VISIT TO THE DEALER WAS ABOUT A MONTH BACK AND I WAS TOLD THEY REPLACED THE GAS TANK AND THE SENSOR INSIDE THE TANK WHICH WAS COVERED UNDER VEHICLE WARRANTY. I FEEL VERY UNSAFE DRIVING THIS CAR, I HAVE REPORTED THE ISSUES BMW NA CUSTOMER SERVICE AND THE CAR IS WITH BMW OF ROCKVILLE.
Mfg Campaign: 11375091
Recall Date: Nov 17, 2020
Bmw Of North America, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5 EQUIPPED WITH DUNLOP RUN FLAT TIRES, TIRE LINE: SPORT MAXX SP, TIRE SIZE: 315/35/R20, DOT NUMBER: (UNKNOWN). THE CONTACT STATED THAT ON THE DAY THE VEHICLE WAS PURCHASED, THE VEHICLE WAS TAKEN BACK TO THE DEALER DUE TO LOW TIRE PRESSURE ON THE PASSENGER'S SIDE REAR TIRE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE PASSENGER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC OBSERVED THE TIRE AND STATED THAT THE TIRE WAS DEFECTIVE. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE ON THE VEHICLE WAS 27,000. THE TIRE FAILURE MILEAGE WAS 2,000.
Mfg Campaign: 11360485
Recall Date: Sep 22, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY AUTO MECHANIC SAID THERE IS A SMALL LEAK IN OIL PAN
Corrective Action:
MY AUTO MECHANIC SAID THERE IS A SMALL LEAK IN OIL PAN
Additional Notes:
MY AUTO MECHANIC SAID THERE IS A SMALL LEAK IN OIL PAN
Mfg Campaign: 11338011
Recall Date: Jul 7, 2020
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE REAR SUSPENSION RESPONDED BEFORE THE FRONT SUSPENSION. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND SCHEDULED AN APPOINTMENT. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,100.
Mfg Campaign: 11329377
Recall Date: Jun 17, 2020
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2017 BMW X5 35D AND THE TRANSMISSION BROKE DOWN WITHOUT A WARNING WHILE I WAS IN MOTION ON THE CITY STREET . I LOST THE ENGINE POWER BUT I WAS ABLE TO AVOID AN ACCIDENT BY PULLING THE CAR ON THE SIDE . I CHECKED THE FAULT MESSAGE ON THE DISPLAY AND IT SHOWED "TRANSMISSION MALFUNCTION YOU CAN CONTINUE TO DRIVE AT MODERATE SPEED " . I WAS ABLE TO DRIVE THE CAR HOME AT 30 MILES PER HOUR MAXIMUM SPEED . WHILE AT HOME I CALLED A TOW TRUCK TO TAKE THE CAR TO THE BMW DEALERSHIP FOR EVALUATION AND REPAIR . I AM GLAD THAT I AM SAFE IT COULD HAVE BEEN A LOT WORSE IF IT WOULD BROKE DOWN ON THE INTERSTATE .
Corrective Action:
I HAVE A 2017 BMW X5 35D AND THE TRANSMISSION BROKE DOWN WITHOUT A WARNING WHILE I WAS IN MOTION ON THE CITY STREET . I LOST THE ENGINE POWER BUT I WAS ABLE TO AVOID AN ACCIDENT BY PULLING THE CAR ON THE SIDE . I CHECKED THE FAULT MESSAGE ON THE DISPLAY AND IT SHOWED "TRANSMISSION MALFUNCTION YOU CAN CONTINUE TO DRIVE AT MODERATE SPEED " . I WAS ABLE TO DRIVE THE CAR HOME AT 30 MILES PER HOUR MAXIMUM SPEED . WHILE AT HOME I CALLED A TOW TRUCK TO TAKE THE CAR TO THE BMW DEALERSHIP FOR EVALUATION AND REPAIR . I AM GLAD THAT I AM SAFE IT COULD HAVE BEEN A LOT WORSE IF IT WOULD BROKE DOWN ON THE INTERSTATE .
Additional Notes:
I HAVE A 2017 BMW X5 35D AND THE TRANSMISSION BROKE DOWN WITHOUT A WARNING WHILE I WAS IN MOTION ON THE CITY STREET . I LOST THE ENGINE POWER BUT I WAS ABLE TO AVOID AN ACCIDENT BY PULLING THE CAR ON THE SIDE . I CHECKED THE FAULT MESSAGE ON THE DISPLAY AND IT SHOWED "TRANSMISSION MALFUNCTION YOU CAN CONTINUE TO DRIVE AT MODERATE SPEED " . I WAS ABLE TO DRIVE THE CAR HOME AT 30 MILES PER HOUR MAXIMUM SPEED . WHILE AT HOME I CALLED A TOW TRUCK TO TAKE THE CAR TO THE BMW DEALERSHIP FOR EVALUATION AND REPAIR . I AM GLAD THAT I AM SAFE IT COULD HAVE BEEN A LOT WORSE IF IT WOULD BROKE DOWN ON THE INTERSTATE .
Mfg Campaign: 11310424
Recall Date: Feb 20, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SATURDAY FEB 8, 2020 AT APPROX 1:30PM I WAS DRIVING IN MY 2017 BMW X5 M ON HWY 101 FROM PISMO BEACH,CA WHERE WE LIVE TO SANTA BARBARA,CA TO SHOP FOR A DRESS FOR MY 12 YEAR OLD DAUGHTERS UPCOMING VALENTINES DANCE SHE IS HAVING. ABOUT 40 MIN INTO THE DRIVE GOING 65 MI PER HOUR, IT WAS A BEAUTIFUL CLEAR, SUNNY DAY WITH TEMPS APPROX 65 DEGREES.I WAS ENJOYING MY DRIVE AND COULD NOT SEE A CAR INFRONT OR BEHIND MY FOR MILES-OUT OF NOWHERE, I HEARD WHAT SOUNDED LIKE A LOUD SHOTGUN EXPLOSION INSIDE THE CAR.AS SHATTERED GLASS RAINED DOWN AND SLIVERS OF GLASS BLEW ALL AROUND IN THE CAR, MY HEART WAS POUNDING AND MY HANDS BEGAN TO SHAKE, MY MIND SWIRLED AS TO WHAT IN THE WORLD JUST HAPPENED! MY FIRST THOUGHT IS WE HAD BEEN SHOT AT FROM SOMEONE IN THE HILLS WE WERE TRAVELING THRU? WIND BLEW THROUGH THE HUGE HOLE IN MY MOONROOF THAT JUST MOMENTS AGO WAS CLOSED AND SOLID. SHARDS AND PIECES OF GLASS CONTINUED TO FALL ON MYSELF AND MY 12 YEAR OLD DAUGHTER. SHE CALLED OUT TO ME "WHAT HAPPENED MOM!? ARE WE BEING SHOT AT?" I TOLD MYSELF TO STAY CALM AND FOCUS ON GETTING OURSELVES TO SAFETY. I FOUND THE NEXT EXIT AND PULLED OFF THE HIGHWAY. I IMMEDIATELY CALLED 911 AND THEY SENT TWO OFFICERS IN TWO DIFFERENT PATROL CARS. MY DAUGHTER AND I GOT OUT OF THE CAR- PIECES OF GLASS IN OUR HAIR AND EVEN DOWN THE BACK OF OUR PANTS AGAINST OUR SKIN. WE COULD NOT FIGURE OUT HOW TINY PIECES OF GLASS COULD GET INTO OUT VERY FITTING JEANS AND I HAD A BELT AND HEAVY SWEATER OVER THEM. WE DID NOT TOUCH ANYTHING AND WANTED TO HIGHWAY PATROL TO SEE THE CAR EXACTLY AS IT LOOKED. WHEN THEY ARRIVED, THEY LOOKED AROUND THE WHOLE EXTERIOR OF THE CAR AND THEN LOOKED INSIDE. AFTER CAREFUL INSPECTION, ONE OFFICER SAID " THIS DOES NOT LOOK RIGHT, THE GLASS IS BLOWN OUT OF THE CAR, NOT INWARD AS WOULD HAPPEN IF SOMETHING WAS THROWN OR SHOT AT THE CAR. LONG STORY SHORT OFFICER FOUND IT WAS THE DEFECTIVE MOON ROOF.
Corrective Action:
SATURDAY FEB 8, 2020 AT APPROX 1:30PM I WAS DRIVING IN MY 2017 BMW X5 M ON HWY 101 FROM PISMO BEACH,CA WHERE WE LIVE TO SANTA BARBARA,CA TO SHOP FOR A DRESS FOR MY 12 YEAR OLD DAUGHTERS UPCOMING VALENTINES DANCE SHE IS HAVING. ABOUT 40 MIN INTO THE DRIVE GOING 65 MI PER HOUR, IT WAS A BEAUTIFUL CLEAR, SUNNY DAY WITH TEMPS APPROX 65 DEGREES.I WAS ENJOYING MY DRIVE AND COULD NOT SEE A CAR INFRONT OR BEHIND MY FOR MILES-OUT OF NOWHERE, I HEARD WHAT SOUNDED LIKE A LOUD SHOTGUN EXPLOSION INSIDE THE CAR.AS SHATTERED GLASS RAINED DOWN AND SLIVERS OF GLASS BLEW ALL AROUND IN THE CAR, MY HEART WAS POUNDING AND MY HANDS BEGAN TO SHAKE, MY MIND SWIRLED AS TO WHAT IN THE WORLD JUST HAPPENED! MY FIRST THOUGHT IS WE HAD BEEN SHOT AT FROM SOMEONE IN THE HILLS WE WERE TRAVELING THRU? WIND BLEW THROUGH THE HUGE HOLE IN MY MOONROOF THAT JUST MOMENTS AGO WAS CLOSED AND SOLID. SHARDS AND PIECES OF GLASS CONTINUED TO FALL ON MYSELF AND MY 12 YEAR OLD DAUGHTER. SHE CALLED OUT TO ME "WHAT HAPPENED MOM!? ARE WE BEING SHOT AT?" I TOLD MYSELF TO STAY CALM AND FOCUS ON GETTING OURSELVES TO SAFETY. I FOUND THE NEXT EXIT AND PULLED OFF THE HIGHWAY. I IMMEDIATELY CALLED 911 AND THEY SENT TWO OFFICERS IN TWO DIFFERENT PATROL CARS. MY DAUGHTER AND I GOT OUT OF THE CAR- PIECES OF GLASS IN OUR HAIR AND EVEN DOWN THE BACK OF OUR PANTS AGAINST OUR SKIN. WE COULD NOT FIGURE OUT HOW TINY PIECES OF GLASS COULD GET INTO OUT VERY FITTING JEANS AND I HAD A BELT AND HEAVY SWEATER OVER THEM. WE DID NOT TOUCH ANYTHING AND WANTED TO HIGHWAY PATROL TO SEE THE CAR EXACTLY AS IT LOOKED. WHEN THEY ARRIVED, THEY LOOKED AROUND THE WHOLE EXTERIOR OF THE CAR AND THEN LOOKED INSIDE. AFTER CAREFUL INSPECTION, ONE OFFICER SAID " THIS DOES NOT LOOK RIGHT, THE GLASS IS BLOWN OUT OF THE CAR, NOT INWARD AS WOULD HAPPEN IF SOMETHING WAS THROWN OR SHOT AT THE CAR. LONG STORY SHORT OFFICER FOUND IT WAS THE DEFECTIVE MOON ROOF.
Additional Notes:
SATURDAY FEB 8, 2020 AT APPROX 1:30PM I WAS DRIVING IN MY 2017 BMW X5 M ON HWY 101 FROM PISMO BEACH,CA WHERE WE LIVE TO SANTA BARBARA,CA TO SHOP FOR A DRESS FOR MY 12 YEAR OLD DAUGHTERS UPCOMING VALENTINES DANCE SHE IS HAVING. ABOUT 40 MIN INTO THE DRIVE GOING 65 MI PER HOUR, IT WAS A BEAUTIFUL CLEAR, SUNNY DAY WITH TEMPS APPROX 65 DEGREES.I WAS ENJOYING MY DRIVE AND COULD NOT SEE A CAR INFRONT OR BEHIND MY FOR MILES-OUT OF NOWHERE, I HEARD WHAT SOUNDED LIKE A LOUD SHOTGUN EXPLOSION INSIDE THE CAR.AS SHATTERED GLASS RAINED DOWN AND SLIVERS OF GLASS BLEW ALL AROUND IN THE CAR, MY HEART WAS POUNDING AND MY HANDS BEGAN TO SHAKE, MY MIND SWIRLED AS TO WHAT IN THE WORLD JUST HAPPENED! MY FIRST THOUGHT IS WE HAD BEEN SHOT AT FROM SOMEONE IN THE HILLS WE WERE TRAVELING THRU? WIND BLEW THROUGH THE HUGE HOLE IN MY MOONROOF THAT JUST MOMENTS AGO WAS CLOSED AND SOLID. SHARDS AND PIECES OF GLASS CONTINUED TO FALL ON MYSELF AND MY 12 YEAR OLD DAUGHTER. SHE CALLED OUT TO ME "WHAT HAPPENED MOM!? ARE WE BEING SHOT AT?" I TOLD MYSELF TO STAY CALM AND FOCUS ON GETTING OURSELVES TO SAFETY. I FOUND THE NEXT EXIT AND PULLED OFF THE HIGHWAY. I IMMEDIATELY CALLED 911 AND THEY SENT TWO OFFICERS IN TWO DIFFERENT PATROL CARS. MY DAUGHTER AND I GOT OUT OF THE CAR- PIECES OF GLASS IN OUR HAIR AND EVEN DOWN THE BACK OF OUR PANTS AGAINST OUR SKIN. WE COULD NOT FIGURE OUT HOW TINY PIECES OF GLASS COULD GET INTO OUT VERY FITTING JEANS AND I HAD A BELT AND HEAVY SWEATER OVER THEM. WE DID NOT TOUCH ANYTHING AND WANTED TO HIGHWAY PATROL TO SEE THE CAR EXACTLY AS IT LOOKED. WHEN THEY ARRIVED, THEY LOOKED AROUND THE WHOLE EXTERIOR OF THE CAR AND THEN LOOKED INSIDE. AFTER CAREFUL INSPECTION, ONE OFFICER SAID " THIS DOES NOT LOOK RIGHT, THE GLASS IS BLOWN OUT OF THE CAR, NOT INWARD AS WOULD HAPPEN IF SOMETHING WAS THROWN OR SHOT AT THE CAR. LONG STORY SHORT OFFICER FOUND IT WAS THE DEFECTIVE MOON ROOF.
Mfg Campaign: 11308108
Recall Date: Feb 10, 2020
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE MY WIFE WAS DRIVING TO WORK THE VEHICLE LOST POWER AND STALLED. SHE HAD JUST TURNED OFF THE HIGHWAY, AND ONTO A SIDE STREET. SHE WAS STUCK IN THE MIDDLE OF THE ROAD AND HAD TO BE TOWED. THE VEHICLE WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL, SO THE TOW TRUCK DRIVER HAD TO USE SKID BLOCKS. BMW INSPECTED AND FOUND THE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM WITH SWARF. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS THE VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Corrective Action:
WHILE MY WIFE WAS DRIVING TO WORK THE VEHICLE LOST POWER AND STALLED. SHE HAD JUST TURNED OFF THE HIGHWAY, AND ONTO A SIDE STREET. SHE WAS STUCK IN THE MIDDLE OF THE ROAD AND HAD TO BE TOWED. THE VEHICLE WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL, SO THE TOW TRUCK DRIVER HAD TO USE SKID BLOCKS. BMW INSPECTED AND FOUND THE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM WITH SWARF. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS THE VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Additional Notes:
WHILE MY WIFE WAS DRIVING TO WORK THE VEHICLE LOST POWER AND STALLED. SHE HAD JUST TURNED OFF THE HIGHWAY, AND ONTO A SIDE STREET. SHE WAS STUCK IN THE MIDDLE OF THE ROAD AND HAD TO BE TOWED. THE VEHICLE WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL, SO THE TOW TRUCK DRIVER HAD TO USE SKID BLOCKS. BMW INSPECTED AND FOUND THE FUEL PUMP HAD FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM WITH SWARF. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS THE VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Mfg Campaign: 11277714
Recall Date: Nov 2, 2019
Bmw Of North America, Llc
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
TL* THE CONTACT'S SON OWNS A 2017 BMW X5 EQUIPPED WITH PIRELLI SCORPION VERDE ALL SEASON TIRES, SIZE: 255/50R19 107W (NA). WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE DRIVER VEERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED THE TREAD SEPARATED FROM THE REAR TIRES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. BOTH REAR TIRES WERE REPLACED; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE REAR PASSENGER TIRE TREAD SEPARATED AND WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INSPECT THE TIRES. THE FAILURE MILEAGE WAS 17,000.
Corrective Action:
TL* THE CONTACT'S SON OWNS A 2017 BMW X5 EQUIPPED WITH PIRELLI SCORPION VERDE ALL SEASON TIRES, SIZE: 255/50R19 107W (NA). WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE DRIVER VEERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED THE TREAD SEPARATED FROM THE REAR TIRES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. BOTH REAR TIRES WERE REPLACED; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE REAR PASSENGER TIRE TREAD SEPARATED AND WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INSPECT THE TIRES. THE FAILURE MILEAGE WAS 17,000.
Additional Notes:
TL* THE CONTACT'S SON OWNS A 2017 BMW X5 EQUIPPED WITH PIRELLI SCORPION VERDE ALL SEASON TIRES, SIZE: 255/50R19 107W (NA). WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY. THE DRIVER VEERED TO THE SHOULDER OF THE ROAD WHERE THE CONTACT NOTICED THE TREAD SEPARATED FROM THE REAR TIRES. THE VEHICLE WAS TAKEN TO A COLLISION CENTER WHERE IT WAS DIAGNOSED THAT THE TREAD SEPARATED FROM THE TIRES. BOTH REAR TIRES WERE REPLACED; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE REAR PASSENGER TIRE TREAD SEPARATED AND WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD INSPECT THE TIRES. THE FAILURE MILEAGE WAS 17,000.
Mfg Campaign: 11267136
Recall Date: Oct 8, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBER BMW OF SUDBURY AT 833-805-4492 (LOCATED AT 128 BOSTON POST RD, RTE 20, SUDBURY, MA 01778) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBER BMW OF SUDBURY AT 833-805-4492 (LOCATED AT 128 BOSTON POST RD, RTE 20, SUDBURY, MA 01778) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBER BMW OF SUDBURY AT 833-805-4492 (LOCATED AT 128 BOSTON POST RD, RTE 20, SUDBURY, MA 01778) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11243233
Recall Date: Aug 12, 2019
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RECALL 18V755000 EXHAUST GAS RECIRCULATION MODULE COOLER LEAKS AND MIXES WITH DIESEL SOOT CAUSING MELTING OF THE THIS SPECIFIC RECALL HAS NOT BEEN ADDRESSED. NUMEROUS CALLS HAVE BEEN MADE TO BMW TO SEE THE STATUS OF THE REPAIR, BUT THEY CANNOT/WIIL NOT/DO NOT PROVIDE ANY INFORMATION. I THINK THAT 6 MONTHS IS SUFFICIENT TIME TO MAKE A PART AVAILABLE FOR A SAFETY RECALL. WHEN WE SPEAK TO BMW THEY ARE NOT FORTHCOMING AT ALL ON ANY TIMELINE. QUITE FRANKLY, 8 MONTHS WITH AN OPEN SAFETY RECALL IS NOT OK BY ANY MEASURE. I DO NOT KNOW WHAT A REASONABLE TIMELINE WOULD BE. BUT I WOULD THINK 3 MONTHS MAX MAKES SENSE. THIS IS NOT CURRENTLY MY VEHICLE. IT IS A VEHICLE I AM ATTEMPTING TO ASSUME THE LEASE ON. BMW WILL NOT ALLOW THE TRANSACTION TO OCCUR SINSE THERE IS AN OPEN RECALL. BUT THEY ARE LESS THAN HELPFUL. CURRENT LESSOR TRULY WANTS TO LET ME ASSUME THE LEASE. I AM HOPEFUL THERE CAN BE A SOLUTION EFFECTED HERE.
Corrective Action:
RECALL 18V755000 EXHAUST GAS RECIRCULATION MODULE COOLER LEAKS AND MIXES WITH DIESEL SOOT CAUSING MELTING OF THE THIS SPECIFIC RECALL HAS NOT BEEN ADDRESSED. NUMEROUS CALLS HAVE BEEN MADE TO BMW TO SEE THE STATUS OF THE REPAIR, BUT THEY CANNOT/WIIL NOT/DO NOT PROVIDE ANY INFORMATION. I THINK THAT 6 MONTHS IS SUFFICIENT TIME TO MAKE A PART AVAILABLE FOR A SAFETY RECALL. WHEN WE SPEAK TO BMW THEY ARE NOT FORTHCOMING AT ALL ON ANY TIMELINE. QUITE FRANKLY, 8 MONTHS WITH AN OPEN SAFETY RECALL IS NOT OK BY ANY MEASURE. I DO NOT KNOW WHAT A REASONABLE TIMELINE WOULD BE. BUT I WOULD THINK 3 MONTHS MAX MAKES SENSE. THIS IS NOT CURRENTLY MY VEHICLE. IT IS A VEHICLE I AM ATTEMPTING TO ASSUME THE LEASE ON. BMW WILL NOT ALLOW THE TRANSACTION TO OCCUR SINSE THERE IS AN OPEN RECALL. BUT THEY ARE LESS THAN HELPFUL. CURRENT LESSOR TRULY WANTS TO LET ME ASSUME THE LEASE. I AM HOPEFUL THERE CAN BE A SOLUTION EFFECTED HERE.
Additional Notes:
RECALL 18V755000 EXHAUST GAS RECIRCULATION MODULE COOLER LEAKS AND MIXES WITH DIESEL SOOT CAUSING MELTING OF THE THIS SPECIFIC RECALL HAS NOT BEEN ADDRESSED. NUMEROUS CALLS HAVE BEEN MADE TO BMW TO SEE THE STATUS OF THE REPAIR, BUT THEY CANNOT/WIIL NOT/DO NOT PROVIDE ANY INFORMATION. I THINK THAT 6 MONTHS IS SUFFICIENT TIME TO MAKE A PART AVAILABLE FOR A SAFETY RECALL. WHEN WE SPEAK TO BMW THEY ARE NOT FORTHCOMING AT ALL ON ANY TIMELINE. QUITE FRANKLY, 8 MONTHS WITH AN OPEN SAFETY RECALL IS NOT OK BY ANY MEASURE. I DO NOT KNOW WHAT A REASONABLE TIMELINE WOULD BE. BUT I WOULD THINK 3 MONTHS MAX MAKES SENSE. THIS IS NOT CURRENTLY MY VEHICLE. IT IS A VEHICLE I AM ATTEMPTING TO ASSUME THE LEASE ON. BMW WILL NOT ALLOW THE TRANSACTION TO OCCUR SINSE THERE IS AN OPEN RECALL. BUT THEY ARE LESS THAN HELPFUL. CURRENT LESSOR TRULY WANTS TO LET ME ASSUME THE LEASE. I AM HOPEFUL THERE CAN BE A SOLUTION EFFECTED HERE.
Mfg Campaign: 11221686
Recall Date: Jun 21, 2019
Bmw Of North America, Llc
Defect Description:
SEATS
Potential Consequences:
ON THE MORNING OF APRIL 17, 2019, MY WIFE SMELLED AND NOTICED SMOKE COMING OUT OF THE BACK SEAT OF OUR BMW X5 2017 MODEL WHILE IT WAS PARKED ON THE STREET OUTSIDE OUR HOUSE. THE SMOKE WAS COMING OUT OF A SMALL HOLE ON THE PASSENGER SIDE REAR SEAT NEAR THE SEAT BELT BUCKLE HOLDER. AREA AROUND THE HOLE WAS EXTREMELY HOT. SHE PUT A WET TOWEL OVER THE HOLE AND THE HOT AREA TO CONTROL THE SMOKE AND TO COOL DOWN THE SEAT. OUR BMW IS EQUIPPED WITH REAR SEAT HEATING SYSTEM. ON THE SAME DAY, SHE TOOK IT TO LOCAL BMW DEALERSHIP. DEALERSHIP KEPT THE CAR AND AFTER TWO WEEKS, INFORMED US THAT THEY HAVE FOUND NO ISSUES WITH ANY OF THE BMW PARTS AND BELIEVE THAT BURN WAS TRIGGERED THROUGH AN EXTERNAL AGENT. WE ARE NOT SATISFIED WITH THEIR EXPLANATION AS I HAVE FOUND MANY REPORTS IN ONLINE DISCUSSION FORUMS WHERE PEOPLE HAVE REPORTED SIMILAR ISSUES AND CAR MANUFACTURERS HAVE FOUND PROBLEMS WITH SEAT HEATING SYSTEMS. I WOULD LIKE AN INDEPENDENT INVESTIGATION TO ENSURE THERE IS NO CURRENT OR FUTURE SAFETY ISSUE WITH BMW SEAT HEATING SYSTEMS.
Corrective Action:
ON THE MORNING OF APRIL 17, 2019, MY WIFE SMELLED AND NOTICED SMOKE COMING OUT OF THE BACK SEAT OF OUR BMW X5 2017 MODEL WHILE IT WAS PARKED ON THE STREET OUTSIDE OUR HOUSE. THE SMOKE WAS COMING OUT OF A SMALL HOLE ON THE PASSENGER SIDE REAR SEAT NEAR THE SEAT BELT BUCKLE HOLDER. AREA AROUND THE HOLE WAS EXTREMELY HOT. SHE PUT A WET TOWEL OVER THE HOLE AND THE HOT AREA TO CONTROL THE SMOKE AND TO COOL DOWN THE SEAT. OUR BMW IS EQUIPPED WITH REAR SEAT HEATING SYSTEM. ON THE SAME DAY, SHE TOOK IT TO LOCAL BMW DEALERSHIP. DEALERSHIP KEPT THE CAR AND AFTER TWO WEEKS, INFORMED US THAT THEY HAVE FOUND NO ISSUES WITH ANY OF THE BMW PARTS AND BELIEVE THAT BURN WAS TRIGGERED THROUGH AN EXTERNAL AGENT. WE ARE NOT SATISFIED WITH THEIR EXPLANATION AS I HAVE FOUND MANY REPORTS IN ONLINE DISCUSSION FORUMS WHERE PEOPLE HAVE REPORTED SIMILAR ISSUES AND CAR MANUFACTURERS HAVE FOUND PROBLEMS WITH SEAT HEATING SYSTEMS. I WOULD LIKE AN INDEPENDENT INVESTIGATION TO ENSURE THERE IS NO CURRENT OR FUTURE SAFETY ISSUE WITH BMW SEAT HEATING SYSTEMS.
Additional Notes:
ON THE MORNING OF APRIL 17, 2019, MY WIFE SMELLED AND NOTICED SMOKE COMING OUT OF THE BACK SEAT OF OUR BMW X5 2017 MODEL WHILE IT WAS PARKED ON THE STREET OUTSIDE OUR HOUSE. THE SMOKE WAS COMING OUT OF A SMALL HOLE ON THE PASSENGER SIDE REAR SEAT NEAR THE SEAT BELT BUCKLE HOLDER. AREA AROUND THE HOLE WAS EXTREMELY HOT. SHE PUT A WET TOWEL OVER THE HOLE AND THE HOT AREA TO CONTROL THE SMOKE AND TO COOL DOWN THE SEAT. OUR BMW IS EQUIPPED WITH REAR SEAT HEATING SYSTEM. ON THE SAME DAY, SHE TOOK IT TO LOCAL BMW DEALERSHIP. DEALERSHIP KEPT THE CAR AND AFTER TWO WEEKS, INFORMED US THAT THEY HAVE FOUND NO ISSUES WITH ANY OF THE BMW PARTS AND BELIEVE THAT BURN WAS TRIGGERED THROUGH AN EXTERNAL AGENT. WE ARE NOT SATISFIED WITH THEIR EXPLANATION AS I HAVE FOUND MANY REPORTS IN ONLINE DISCUSSION FORUMS WHERE PEOPLE HAVE REPORTED SIMILAR ISSUES AND CAR MANUFACTURERS HAVE FOUND PROBLEMS WITH SEAT HEATING SYSTEMS. I WOULD LIKE AN INDEPENDENT INVESTIGATION TO ENSURE THERE IS NO CURRENT OR FUTURE SAFETY ISSUE WITH BMW SEAT HEATING SYSTEMS.
Mfg Campaign: 11206263
Recall Date: May 8, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE SEIZED WITH 100,500 MILES WHILE DRIVING AND CAR SHUT DOWN VERY SCARY! AWFUL CAR, EMBARRASSING HOW MANY THO HA GO WRONG WITH THIS SUV THEY SHOULD BAN BMW FROM PUTTING A PRODUCT LIKE THIS IN THE USA MARKET!
Corrective Action:
THE ENGINE SEIZED WITH 100,500 MILES WHILE DRIVING AND CAR SHUT DOWN VERY SCARY! AWFUL CAR, EMBARRASSING HOW MANY THO HA GO WRONG WITH THIS SUV THEY SHOULD BAN BMW FROM PUTTING A PRODUCT LIKE THIS IN THE USA MARKET!
Additional Notes:
THE ENGINE SEIZED WITH 100,500 MILES WHILE DRIVING AND CAR SHUT DOWN VERY SCARY! AWFUL CAR, EMBARRASSING HOW MANY THO HA GO WRONG WITH THIS SUV THEY SHOULD BAN BMW FROM PUTTING A PRODUCT LIKE THIS IN THE USA MARKET!
Mfg Campaign: 11197046
Recall Date: Apr 17, 2019
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