Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW North America, LLC (BMW) is recalling certain 2017 BMW X5 M and BMW X6 M vehicles. The vehicles are equipped with 21-inch tires, however the Tire Information Label states that the vehicles are equipped with 20-inch tires. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 18, 2017
Bmw Of North America, Llc
Safety Issue:
BMW of North America, Inc. (BMW) is recalling certain 2017 X5 sDrive35i, X5 xDrive35i, X5 xDrive50i, X5 xDrive35d, and X5 xDrive40e vehicles. These vehicles are equipped with passenger frontal air bag modules using certain air bag inflators that may not vent properly in the event of a crash necessitating deployment of the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 17, 2017
Consumer Complaints
107 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM:SOFTWARE
Potential Consequences:
2017 BMW X5. CONSUMER WRITES IN REGARDS TO PROBLEM WITH THE I-DRIVE. *LD *JS
Corrective Action:
2017 BMW X5. CONSUMER WRITES IN REGARDS TO PROBLEM WITH THE I-DRIVE. *LD *JS
Additional Notes:
2017 BMW X5. CONSUMER WRITES IN REGARDS TO PROBLEM WITH THE I-DRIVE. *LD *JS
Mfg Campaign: 11192951
Recall Date: Apr 16, 2019
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Mfg Campaign: 11194551
Recall Date: Apr 8, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE VEHICLE ACCELERATED SPONTANEOUSLY IN THE PRESENCE OF ELECTRIC RADIO WAVES. BMW OF PEABODY (221 ANDOVER ST, PEABODY, MA 01960, 1-(877) 530-0807) INDICATED THAT THE FAILURE WAS A SAFETY LIABILITY AND TURNED OVER THE TECHNICAL GUIDANCE TO A BMW ENGINEER. A LOANER VEHICLE WAS PROVIDED BY THE BMW MANUFACTURER. THE FAILURE WAS UNABLE TO BE DUPLICATED AND DIAGNOSED. THE VEHICLE WAS NOT REPAIRED AND WAS TO BE TRADED FOR ANOTHER VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO REMEDY. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Mfg Campaign: 11194551
Recall Date: Apr 8, 2019
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Corrective Action:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Additional Notes:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Mfg Campaign: 11192376
Recall Date: Mar 29, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Corrective Action:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Additional Notes:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Mfg Campaign: 11192376
Recall Date: Mar 29, 2019
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Corrective Action:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Additional Notes:
VEHICLE HAS BEEN IN FOR SERVICE 5 TIMES WITH ELECTRICAL ISSUES IN THE PAST YEAR. FIRST, THE AIRBAG AND SAFETY RESTRAINT SYSTEM FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS AND I WAS TOLD IT WAS DUE TO AN ELECTRICAL ISSUE. NOW, FOR THE SECOND TIME A DRIVETRAIN MALFUNCTION HAS OCCURRED THAT I HAVE BEEN TOLD IS ALSO DUE TO AN ELECTRICAL SOFTWARE ISSUE. THE VEHICLE SHUT OFFS WHILE IN OPERATION (IN MOTION GOING 70 MPH), PUTS ITSELF INTO NEUTRAL AND THE ENGINE SHUTS DOWN NO MATTER THE SPEED. I FEEL UNSAFE DRIVING THE VEHICLE BECAUSE IT SHUTOFF ON ME WHILE DRIVING ON THE INTERSTATE PUTTING ME AT RISK OF CAUSING HARM TO MYSELF AND OTHERS.
Mfg Campaign: 11192376
Recall Date: Mar 29, 2019
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING ON CITY STREET, VEHICLE LOST POWER AND STALLED. WAS ABLE TO KEEP THE VEHICLE ROLLING INTO A PARKING LOT. WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL FOLLOWING EMERGENCY PARK RELEASE PROCEDURE. BMW INSPECTED AND FOUND CATASTROPHIC FUEL PUMP FAILURE THAT SENT PARTICLES INTO FUEL SYSTEM AND INJECTORS. THE VEHICLE IS A 3.5D DIESEL MODEL. OTHER OWNERS OF SIMILAR VEHICLES HAVE COMPLAINED ABOUT SAME ISSUE AND RE-OCCURRING AFTER WARRANTY REPAIR. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Corrective Action:
WHILE DRIVING ON CITY STREET, VEHICLE LOST POWER AND STALLED. WAS ABLE TO KEEP THE VEHICLE ROLLING INTO A PARKING LOT. WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL FOLLOWING EMERGENCY PARK RELEASE PROCEDURE. BMW INSPECTED AND FOUND CATASTROPHIC FUEL PUMP FAILURE THAT SENT PARTICLES INTO FUEL SYSTEM AND INJECTORS. THE VEHICLE IS A 3.5D DIESEL MODEL. OTHER OWNERS OF SIMILAR VEHICLES HAVE COMPLAINED ABOUT SAME ISSUE AND RE-OCCURRING AFTER WARRANTY REPAIR. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Additional Notes:
WHILE DRIVING ON CITY STREET, VEHICLE LOST POWER AND STALLED. WAS ABLE TO KEEP THE VEHICLE ROLLING INTO A PARKING LOT. WOULD NOT RE-START AND WOULD NOT ENGAGE TO NEUTRAL FOLLOWING EMERGENCY PARK RELEASE PROCEDURE. BMW INSPECTED AND FOUND CATASTROPHIC FUEL PUMP FAILURE THAT SENT PARTICLES INTO FUEL SYSTEM AND INJECTORS. THE VEHICLE IS A 3.5D DIESEL MODEL. OTHER OWNERS OF SIMILAR VEHICLES HAVE COMPLAINED ABOUT SAME ISSUE AND RE-OCCURRING AFTER WARRANTY REPAIR. THIS LEAVES THE DRIVER AND VEHICLE IN A DANGEROUS POSITION AS VEHICLE COMPLETELY STALLS WITH NO PRIOR WARNING.
Mfg Campaign: 11170627
Recall Date: Jan 17, 2019
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Corrective Action:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Additional Notes:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Mfg Campaign: 11153627
Recall Date: Nov 25, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Corrective Action:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Additional Notes:
WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.
Mfg Campaign: 11153627
Recall Date: Nov 25, 2018
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
2017 BMW X5. CONSUMER WRITES IN REGARD TO MANUFACTURER SELLING NEW VEHICLE WITH DEFECTIVE AXLES. *AS *JS
Corrective Action:
2017 BMW X5. CONSUMER WRITES IN REGARD TO MANUFACTURER SELLING NEW VEHICLE WITH DEFECTIVE AXLES. *AS *JS
Additional Notes:
2017 BMW X5. CONSUMER WRITES IN REGARD TO MANUFACTURER SELLING NEW VEHICLE WITH DEFECTIVE AXLES. *AS *JS
Mfg Campaign: 11140891
Recall Date: Oct 16, 2018
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: OTHER
Potential Consequences:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE ACTIVE DRIVE ASSIST MODULE WAS FAILING. THE CONTACT'S SPOUSE TOOK THE VEHICLE TO SANDY SANSING BMW (186 W AIRPORT BLVD, PENSACOLA, FL 32505, (850) 477-1855) FOR ROUTINE SERVICE AND IT WAS NOTICED THAT THE ANTI-CRASH SYSTEM WAS DAMAGED. THE VEHICLE'S COMPUTER WAS NOT DETECTING CRASH ISSUES OR WARNINGS. WHILE DRIVING, THE VEHICLE FAILED TO DETECT A LARGE AMOUNT OF TRASH AND DEBRIS IN THE MIDDLE OF THE HIGHWAY. THE DEALER STATED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,461. *TT *TR
Corrective Action:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE ACTIVE DRIVE ASSIST MODULE WAS FAILING. THE CONTACT'S SPOUSE TOOK THE VEHICLE TO SANDY SANSING BMW (186 W AIRPORT BLVD, PENSACOLA, FL 32505, (850) 477-1855) FOR ROUTINE SERVICE AND IT WAS NOTICED THAT THE ANTI-CRASH SYSTEM WAS DAMAGED. THE VEHICLE'S COMPUTER WAS NOT DETECTING CRASH ISSUES OR WARNINGS. WHILE DRIVING, THE VEHICLE FAILED TO DETECT A LARGE AMOUNT OF TRASH AND DEBRIS IN THE MIDDLE OF THE HIGHWAY. THE DEALER STATED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,461. *TT *TR
Additional Notes:
TL* THE CONTACT OWNS A 2017 BMW X5. THE CONTACT STATED THAT THE ACTIVE DRIVE ASSIST MODULE WAS FAILING. THE CONTACT'S SPOUSE TOOK THE VEHICLE TO SANDY SANSING BMW (186 W AIRPORT BLVD, PENSACOLA, FL 32505, (850) 477-1855) FOR ROUTINE SERVICE AND IT WAS NOTICED THAT THE ANTI-CRASH SYSTEM WAS DAMAGED. THE VEHICLE'S COMPUTER WAS NOT DETECTING CRASH ISSUES OR WARNINGS. WHILE DRIVING, THE VEHICLE FAILED TO DETECT A LARGE AMOUNT OF TRASH AND DEBRIS IN THE MIDDLE OF THE HIGHWAY. THE DEALER STATED THAT THE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 8,461. *TT *TR
Mfg Campaign: 11104540
Recall Date: Jun 28, 2018
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Corrective Action:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Additional Notes:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Mfg Campaign: 11078337
Recall Date: Mar 9, 2018
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Corrective Action:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Additional Notes:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Mfg Campaign: 11078337
Recall Date: Mar 9, 2018
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Corrective Action:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Additional Notes:
WIFE WAS REAR ENDED CAUSING LOSS OF POWER AND CONTROL TO VEHICLE PUSHING HER OVER TRAIN TRACKS IN THE VEHICLE WITH NO CONTROL.
Mfg Campaign: 11078337
Recall Date: Mar 9, 2018
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Corrective Action:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Additional Notes:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Mfg Campaign: 11075351
Recall Date: Feb 27, 2018
Bmw Of North America, Llc
Defect Description:
PARKING BRAKE
Potential Consequences:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Corrective Action:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Additional Notes:
MY BMW X5 2017 HIT MY GARAGE DOOR AFTER I PUT IT IN PARK MODE. I BELIEVE THAT IT WAS CAUSED BY ITS TRANSMISSION PROBLEMS AND THE FAILED HANDBRAKE. ON THAT NIGHT, I STOPPED MY CAR ON A SLIGHTLY INCLINED DRIVEWAY. I TURNED ON THE HANDBRAKE, PUT THE CAR IN PARK MODE, TURNED OFF THE ENGINE, AND THEN STEPPED OUT OF THE CAR. ABOUT 10 SECONDS LATER, THE CAR ROLLED FORWARD AND HIT MY GARAGE DOOR. IT WAS SNOWING THAT NIGHT, BUT THE SNOW WAS LESS THAN ONE INCH. THE CAR DIDN'T SLIP BECAUSE THE FOUR WHEELS ROLLED FORWARD. I TESTED IT A FEW TIMES RIGHT AFTER THE INCIDENT AND THE CAR STILL ROLLED FORWARD WITH THE HANDBRAKE ON AND AFTER SHIFTING TO P MODE. THE TRANSMISSION AND HANDBRAKE FAILED TO WORK SEVERAL TIMES ON THAT NIGHT, BUT I CANNOT RE-GENERATE THE SAME RESULT SINCE THAT NIGHT. WHEN I SEARCHED FOR SIMILAR CASES ONLINE, I FOUND THAT A BMW X5 2012 HAD THE SAME ISSUE IN 2013. BMW DENIED THAT MY CAR HAS ANY ISSUES AFTER INSPECTING IT, IT IS THE SAME RESPONSE TO THE CASE IN 2013. THIS CAR IS UNSAFE FOR PEDESTRIANS AND DRIVERS. WE NEVER KNOW WHEN THE TRANSMISSION AND HANDBRAKE WILL FAIL TO WORK PROPERLY. IT HAPPENED ONCE, AND IT CAN HAPPEN AGAIN ANYTIME, ANYWHERE.
Mfg Campaign: 11075351
Recall Date: Feb 27, 2018
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BMW X5 HAS A STORAGE PACKAGE, IT ADDS TWO LASHING RAILS AND 4 LASHING EYES IN CARGO/TRUNK. THE FINISH OF THIS LASHING RAILS IS LIKE A RAZOR. I WAS UNLOADING A BOX AND MY PINKY FINGER GOT TRAPPED INSIDE THIS LASHING RAIL AND IT SLICED THE FINGER SKIN. IT TOOK ABOUT 30 MINUTES TO CONTROL THE BLEEDING FROM FINGER AS LASHING RAILS HAD SLICED GOOD CHUNK OF PINKY FINGER.
Corrective Action:
BMW X5 HAS A STORAGE PACKAGE, IT ADDS TWO LASHING RAILS AND 4 LASHING EYES IN CARGO/TRUNK. THE FINISH OF THIS LASHING RAILS IS LIKE A RAZOR. I WAS UNLOADING A BOX AND MY PINKY FINGER GOT TRAPPED INSIDE THIS LASHING RAIL AND IT SLICED THE FINGER SKIN. IT TOOK ABOUT 30 MINUTES TO CONTROL THE BLEEDING FROM FINGER AS LASHING RAILS HAD SLICED GOOD CHUNK OF PINKY FINGER.
Additional Notes:
BMW X5 HAS A STORAGE PACKAGE, IT ADDS TWO LASHING RAILS AND 4 LASHING EYES IN CARGO/TRUNK. THE FINISH OF THIS LASHING RAILS IS LIKE A RAZOR. I WAS UNLOADING A BOX AND MY PINKY FINGER GOT TRAPPED INSIDE THIS LASHING RAIL AND IT SLICED THE FINGER SKIN. IT TOOK ABOUT 30 MINUTES TO CONTROL THE BLEEDING FROM FINGER AS LASHING RAILS HAD SLICED GOOD CHUNK OF PINKY FINGER.
Mfg Campaign: 11064408
Recall Date: Jan 23, 2018
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Corrective Action:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Additional Notes:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Mfg Campaign: 11043164
Recall Date: Nov 4, 2017
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Corrective Action:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Additional Notes:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Mfg Campaign: 11043164
Recall Date: Nov 4, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Corrective Action:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Additional Notes:
WHILE DRIVING ON HIGHWAY TRAVELING AT 55 MPH THE VEHICLE LOST POWER STEERING AND BRAKES WITHOUT WARNING. THE DASHBOARD IT UP SIMULTANEOUSLY WITH THE BRAKE AND STEERING PROBLEM. HAVINING NOWHERE TO PULL OVER SAFELY; I SLOWED DOWN AND CONTINUED ON TO A SAFE LOCATION. ININTIALLY, I COULD NOT TURN IGNITION OFF. THE VEHICLE IS BRAND NEW, HAVING ONLY 385 MILES ON ODOMETER. VEHICLE CONTINUED TO LOOSE ALL POWER, AND BY THE TIME THE TOW TRUCK ARRIVED VEHICLE REAR DOOR WOULD NOT OPEN AND COULD NOT GET CAR INTO NEUTRAL. I WAS TERRIFIED WHILE THIS WAS HAPPENING AND CONTINUE TO TRY TO UNDERSTAND HOW THIS COULD HAPPEN WITHOUT WARNING WHILE DRIVING. THERE WERE ABSOLUTELY NO WARNING INDICATORS PRIOR TO INCIDENT. VEHICLE IS AT BWW DEALER BEING CHECKED. AT THIS TIME I HAVE NO IDEA WHAT CAUSED THE LOSS OF POWER. HOWEVER, I DRIVEN FOR 45 YEARS AND HAVE NEVER HAD CAR LOOSE POWER CONTROLS WHILE DRIVING. WHAT IF IT HAD HAPPED AT NIGHT? DURING A WINTER STORM? AGAIN, I WAS TERRIFIED.
Mfg Campaign: 11043164
Recall Date: Nov 4, 2017
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