Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X1 sDrive28i, X1 xDrive28i, 2019 X2 xDrive28i, MINI Cooper S Convertible, Countryman, and John Cooper Works Countryman vehicles. The steering gear tie rod may have been assembled incorrectly, which may result in excessive wear of the tie rod end, eventually causing it to break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 14, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2016-2019 X1 sDrive28i and X1 xDrive28i vehicles. In the event of a crash where the occupants head contacts the B-pillar, the pillar may not absorb an adequate amount of the impact. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, "Occupant Protection in Interior Impact."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 9, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2019 BMW X1 sDrive28i and X1 xDrive28i vehicles. Contaminated hardware may cause the attachment brackets of the taillight housings to crack, causing the lights to loosen or possibly detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jan 30, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 11, 2018
Consumer Complaints
71 ComplaintsBmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PURCHASED NEW CAR LATE DECEMBER 2018. QUICKLY REALIZED MY PARTMNER DOES NOT FIT SAFELY IN PASSENGER SEAT. WAS TOLD BY BMW THAT I CAN SELL OR DO LEASE TAKEOVER. A COUPLE MONTHS LATER I HAD A SAFETY RESTRAINT MALFUNCTION. (PREVENTING ME FROM SELLING THE CAR) A MONTH AFTER THAT I HAD TWO RECALLS & SQUEAKY BREAKS. ONE RECALL WAS CLOSED AND THE OTHER REMAINED OPEN. 4 MONTHS INTO PURCHASING A NEW CAR I'M BEING FORCED TO KEEP A CAR THAT IS UNSAFE FOR MY FAMILY. I CANT SELL OR TRADE IN BECAUSE OF RECALLS. BMW WILL NOT TAKE MY CAR BACK AND I CANT SELL IT. I'M STUCK WAITING FOR THEM TO FIGURE OUT HOW TO TAKE CARE OF THEIR OPEN RECALL. BMW HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AND I'M FORCED TO DRIVE A NEW CAR THAT THAT I HAVE ONLY HAD 7 MONTHS WHEN 4 MONTHS INTO MY LEASE THE CAR IS ALREADY EXPERIENCING TROUBLE. I CANT SELL THE CAR BECAUSE OF THE RECALL AND NOT ONLY IS THIS A SAFETY ISSUE BUT ITS FINANCIALLY BURDENING MY FAMILY AS WE CANT USE THIS AS OUR FAMILY CAR AS IT IS UNSAFE TO DRIVE.
Corrective Action:
PURCHASED NEW CAR LATE DECEMBER 2018. QUICKLY REALIZED MY PARTMNER DOES NOT FIT SAFELY IN PASSENGER SEAT. WAS TOLD BY BMW THAT I CAN SELL OR DO LEASE TAKEOVER. A COUPLE MONTHS LATER I HAD A SAFETY RESTRAINT MALFUNCTION. (PREVENTING ME FROM SELLING THE CAR) A MONTH AFTER THAT I HAD TWO RECALLS & SQUEAKY BREAKS. ONE RECALL WAS CLOSED AND THE OTHER REMAINED OPEN. 4 MONTHS INTO PURCHASING A NEW CAR I'M BEING FORCED TO KEEP A CAR THAT IS UNSAFE FOR MY FAMILY. I CANT SELL OR TRADE IN BECAUSE OF RECALLS. BMW WILL NOT TAKE MY CAR BACK AND I CANT SELL IT. I'M STUCK WAITING FOR THEM TO FIGURE OUT HOW TO TAKE CARE OF THEIR OPEN RECALL. BMW HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AND I'M FORCED TO DRIVE A NEW CAR THAT THAT I HAVE ONLY HAD 7 MONTHS WHEN 4 MONTHS INTO MY LEASE THE CAR IS ALREADY EXPERIENCING TROUBLE. I CANT SELL THE CAR BECAUSE OF THE RECALL AND NOT ONLY IS THIS A SAFETY ISSUE BUT ITS FINANCIALLY BURDENING MY FAMILY AS WE CANT USE THIS AS OUR FAMILY CAR AS IT IS UNSAFE TO DRIVE.
Additional Notes:
PURCHASED NEW CAR LATE DECEMBER 2018. QUICKLY REALIZED MY PARTMNER DOES NOT FIT SAFELY IN PASSENGER SEAT. WAS TOLD BY BMW THAT I CAN SELL OR DO LEASE TAKEOVER. A COUPLE MONTHS LATER I HAD A SAFETY RESTRAINT MALFUNCTION. (PREVENTING ME FROM SELLING THE CAR) A MONTH AFTER THAT I HAD TWO RECALLS & SQUEAKY BREAKS. ONE RECALL WAS CLOSED AND THE OTHER REMAINED OPEN. 4 MONTHS INTO PURCHASING A NEW CAR I'M BEING FORCED TO KEEP A CAR THAT IS UNSAFE FOR MY FAMILY. I CANT SELL OR TRADE IN BECAUSE OF RECALLS. BMW WILL NOT TAKE MY CAR BACK AND I CANT SELL IT. I'M STUCK WAITING FOR THEM TO FIGURE OUT HOW TO TAKE CARE OF THEIR OPEN RECALL. BMW HAS EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AND I'M FORCED TO DRIVE A NEW CAR THAT THAT I HAVE ONLY HAD 7 MONTHS WHEN 4 MONTHS INTO MY LEASE THE CAR IS ALREADY EXPERIENCING TROUBLE. I CANT SELL THE CAR BECAUSE OF THE RECALL AND NOT ONLY IS THIS A SAFETY ISSUE BUT ITS FINANCIALLY BURDENING MY FAMILY AS WE CANT USE THIS AS OUR FAMILY CAR AS IT IS UNSAFE TO DRIVE.
Mfg Campaign: 11231097
Recall Date: Jul 11, 2019
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. BMW OF RIVERSIDE (3060 ADAMS ST, RIVERSIDE, CA 92504, (951) 373-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. BMW OF RIVERSIDE (3060 ADAMS ST, RIVERSIDE, CA 92504, (951) 373-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. BMW OF RIVERSIDE (3060 ADAMS ST, RIVERSIDE, CA 92504, (951) 373-5000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11230190
Recall Date: Jul 8, 2019
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V349000 (STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11229683
Recall Date: Jul 5, 2019
Bmw Of North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT STATED THAT THE AUTOMATIC DOOR LATCH WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CIRCLE BMW (500 NJ-36, EATONTOWN, NJ 07724, (732) 440-3640) TWICE FOR THE FAILURE AND THE DOOR LATCH WAS REPLACED THE FIRST TIME. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,600.
Corrective Action:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT STATED THAT THE AUTOMATIC DOOR LATCH WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CIRCLE BMW (500 NJ-36, EATONTOWN, NJ 07724, (732) 440-3640) TWICE FOR THE FAILURE AND THE DOOR LATCH WAS REPLACED THE FIRST TIME. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,600.
Additional Notes:
TL* THE CONTACT OWNS A 2018 BMW X1. THE CONTACT STATED THAT THE AUTOMATIC DOOR LATCH WAS MALFUNCTIONING. THE VEHICLE WAS TAKEN TO CIRCLE BMW (500 NJ-36, EATONTOWN, NJ 07724, (732) 440-3640) TWICE FOR THE FAILURE AND THE DOOR LATCH WAS REPLACED THE FIRST TIME. THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 4,600.
Mfg Campaign: 11171333
Recall Date: Jan 22, 2019
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Corrective Action:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Additional Notes:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Mfg Campaign: 11141141
Recall Date: Oct 17, 2018
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Corrective Action:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Additional Notes:
SUN VISORS ARE TOO SHORT / SMALL AND DON'T HELP ON A SUNNY DAY. MAY AS WELL NOT HAVE THEM AT ALL ESPECIALLY IF YOU DON'T HAVE AN AUTO-TINTED WINDSHIELD. WE FIND THIS TO BE A SERIOUSLY DANGEROUS SITUATION. ALSO, CAR HESITATES WHEN ACCELERATING AT TIMES AND ENGINE ALSO SOUNDS ROUGH AFTER DRIVING A FEW MINUTES.
Mfg Campaign: 11141141
Recall Date: Oct 17, 2018
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON A SUNNY DAY, I DRIVED WITH MY FAMILY THROUGH THE HIGHWAY APPROXIMATELY AT 45 MILES PER HOUR, SUDENDLY A VERY STRONG NOISE WAS LISTED AND MANY SMALL GLASS PIECES FELL ON US, I STOP AS FAST AS POSSIBLE TO REVIEW THAT HAD BEATED, THE SUNROOF WAS DESTROYED, I DID NOT FOUND ANY OBJECT THAT WOULD HIT US, REVISING IN DETAIL NOTE THAT THE GLASS HAD BEEN EXPLOITED INSIDE OUT, THE CRYSTAL WAS INFLATED OUT OF THE VEHICLE, FORTUNATELY NOBODY LEAVES HURT WITH THE GLASS PIECES AND NOBODY WAS AROUND THE CAR AT THAT MOMENT LOCATION: LAREDO TEXAS DATE: 29/09/2018 TIME: 11:30 AM
Corrective Action:
ON A SUNNY DAY, I DRIVED WITH MY FAMILY THROUGH THE HIGHWAY APPROXIMATELY AT 45 MILES PER HOUR, SUDENDLY A VERY STRONG NOISE WAS LISTED AND MANY SMALL GLASS PIECES FELL ON US, I STOP AS FAST AS POSSIBLE TO REVIEW THAT HAD BEATED, THE SUNROOF WAS DESTROYED, I DID NOT FOUND ANY OBJECT THAT WOULD HIT US, REVISING IN DETAIL NOTE THAT THE GLASS HAD BEEN EXPLOITED INSIDE OUT, THE CRYSTAL WAS INFLATED OUT OF THE VEHICLE, FORTUNATELY NOBODY LEAVES HURT WITH THE GLASS PIECES AND NOBODY WAS AROUND THE CAR AT THAT MOMENT LOCATION: LAREDO TEXAS DATE: 29/09/2018 TIME: 11:30 AM
Additional Notes:
ON A SUNNY DAY, I DRIVED WITH MY FAMILY THROUGH THE HIGHWAY APPROXIMATELY AT 45 MILES PER HOUR, SUDENDLY A VERY STRONG NOISE WAS LISTED AND MANY SMALL GLASS PIECES FELL ON US, I STOP AS FAST AS POSSIBLE TO REVIEW THAT HAD BEATED, THE SUNROOF WAS DESTROYED, I DID NOT FOUND ANY OBJECT THAT WOULD HIT US, REVISING IN DETAIL NOTE THAT THE GLASS HAD BEEN EXPLOITED INSIDE OUT, THE CRYSTAL WAS INFLATED OUT OF THE VEHICLE, FORTUNATELY NOBODY LEAVES HURT WITH THE GLASS PIECES AND NOBODY WAS AROUND THE CAR AT THAT MOMENT LOCATION: LAREDO TEXAS DATE: 29/09/2018 TIME: 11:30 AM
Mfg Campaign: 11132925
Recall Date: Oct 2, 2018
Bmw Of North America, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
VERY DISAPPOINTING EXPERIENCE. HATCH BACK WITH "KICK" OPEN FEATURE RANDOMLY HITS ME ON THE HEAD WHILE I AM MOVING THINGS AROUND IN THE TRUNK SPACE AS I MOVE SIDE TO SIDE TO REARRANGE ITEMS. AM TOLD I WOULD NEED TO SPEND $250 TO DE-ACTIVATE THE "KICK OPEN" FEATURE. CALLED BMW DIRECT TO COMPLAIN, THEY SAID THERE IS NOTHING THE CAN/WILL DO - IT IS ON ME TO SPEND MONEY NOT TO GET HURT BY THE UNEXPECTED DROPPING OF THE HATCH! SO MUCH FOR HIGHLY ENGINEERED CAR. EITHER THEY SHOULD HAVE A BUTTON YOU COULD PRESS TO LOCK THE HATCH INTO OPEN MODE TO SECURE IT WHILE YOU ARE MANEUVERING IN TRUNK SPACE OR THEY SHOULD HAVE A "DISABLE KICK OPEN" FEATURE OPTION IN THE VEHICLE STATUS SECTION OF THE IN-CAR ELECTRONIC SYSTEM. CLEARLY SOMEONE (INCLUDING ME) CAN/WILL GET HURT AND THEY SHOULD BE REQUIRED TO CHANGE THIS.
Corrective Action:
VERY DISAPPOINTING EXPERIENCE. HATCH BACK WITH "KICK" OPEN FEATURE RANDOMLY HITS ME ON THE HEAD WHILE I AM MOVING THINGS AROUND IN THE TRUNK SPACE AS I MOVE SIDE TO SIDE TO REARRANGE ITEMS. AM TOLD I WOULD NEED TO SPEND $250 TO DE-ACTIVATE THE "KICK OPEN" FEATURE. CALLED BMW DIRECT TO COMPLAIN, THEY SAID THERE IS NOTHING THE CAN/WILL DO - IT IS ON ME TO SPEND MONEY NOT TO GET HURT BY THE UNEXPECTED DROPPING OF THE HATCH! SO MUCH FOR HIGHLY ENGINEERED CAR. EITHER THEY SHOULD HAVE A BUTTON YOU COULD PRESS TO LOCK THE HATCH INTO OPEN MODE TO SECURE IT WHILE YOU ARE MANEUVERING IN TRUNK SPACE OR THEY SHOULD HAVE A "DISABLE KICK OPEN" FEATURE OPTION IN THE VEHICLE STATUS SECTION OF THE IN-CAR ELECTRONIC SYSTEM. CLEARLY SOMEONE (INCLUDING ME) CAN/WILL GET HURT AND THEY SHOULD BE REQUIRED TO CHANGE THIS.
Additional Notes:
VERY DISAPPOINTING EXPERIENCE. HATCH BACK WITH "KICK" OPEN FEATURE RANDOMLY HITS ME ON THE HEAD WHILE I AM MOVING THINGS AROUND IN THE TRUNK SPACE AS I MOVE SIDE TO SIDE TO REARRANGE ITEMS. AM TOLD I WOULD NEED TO SPEND $250 TO DE-ACTIVATE THE "KICK OPEN" FEATURE. CALLED BMW DIRECT TO COMPLAIN, THEY SAID THERE IS NOTHING THE CAN/WILL DO - IT IS ON ME TO SPEND MONEY NOT TO GET HURT BY THE UNEXPECTED DROPPING OF THE HATCH! SO MUCH FOR HIGHLY ENGINEERED CAR. EITHER THEY SHOULD HAVE A BUTTON YOU COULD PRESS TO LOCK THE HATCH INTO OPEN MODE TO SECURE IT WHILE YOU ARE MANEUVERING IN TRUNK SPACE OR THEY SHOULD HAVE A "DISABLE KICK OPEN" FEATURE OPTION IN THE VEHICLE STATUS SECTION OF THE IN-CAR ELECTRONIC SYSTEM. CLEARLY SOMEONE (INCLUDING ME) CAN/WILL GET HURT AND THEY SHOULD BE REQUIRED TO CHANGE THIS.
Mfg Campaign: 11078705
Recall Date: Mar 12, 2018
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Corrective Action:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Additional Notes:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Mfg Campaign: 11072963
Recall Date: Feb 14, 2018
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Corrective Action:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Additional Notes:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Mfg Campaign: 11072963
Recall Date: Feb 14, 2018
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Corrective Action:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Additional Notes:
TAILGATE LOCKING SYSTEM HAS ELECTRONIC KICK. THERE IS NO ELECTRONIC CHIRP TO ALERT CLOSING. I WAS STRUCK IN THE HEAD. THE TOP LATCH IS WAS REVERSED TO 'MALE' EQUIVALENT TO A HAMMER. THE BOTTOM LATCH WAS REVERSED AS CONNECTOR. IF ANYONE OVER 5' 10" WALKS UNDER THE OPEN HATCH THEY CAN BE STRUCK.
Mfg Campaign: 11072963
Recall Date: Feb 14, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025