Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2022 330i, 330i xDrive, M340i, 2022 430i Coupe, 2021-2022 430i, M440i Convertible, and 2020-2022 228i xDrive Gran Coupe vehicles. The receiver audio module control unit software may fail to properly generate audible seat belt warnings to the driver to fasten their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 16, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 330i, 330i xDrive, M340i xDrive, 2020-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, 2021 X3 xDrive30e, X4 xDrive30i, and X4M vehicles. The seat frame may not have been welded properly to the seat rails.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Mar 29, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 Z4 sDrive30i, 2019-2020 330i xDrive, M340i and M340i xDrive, 2020 X3M and X4M, and Toyota Supra vehicles. In certain driving conditions, such as high temperatures and rough road surfaces, a steering gear tie rod may become damaged, possibly resulting in a fractured tie rod.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota: 20TA09
Recall Date: Jun 15, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 330i and 330i xDrive vehicles. The outboard rear seat belt pretensioners may not lock as intended during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 20, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 330i, 330i xDrive, and 2019 Z4 vehicles. The needle roller bearings of the counterbalance shafts may have been improperly installed, potentially causing the counterbalance shaft to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 15, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 230i, 230i xDrive, M240i, M240i xDrive, M2 Competition Coupe, 430i, 430i xDrive, 440i, 440i xDrive, M4, and 2019 330i xDrive Sportswagon vehicles. The driver and passenger knee air bag assemblies may have been improperly folded and assembled.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 9, 2019
Consumer Complaints
29 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The issue at hand is the oil filter housings on the B 58 and B 48 motors that BMW manufacturers. These oil filter housings are known to break after four years or 60,000 miles. can range from the engine overheating to oil leaks. The engine overheating can total the motor and the oil leaking can become a fire hazard. I was fortunate enough to be able to replace mine while BMW replaced another common failure point which is the heat management module. However, this is not as big as an issue as the oil filter, housing, because if the oil leaks, it can become again a fire hazard. There are several forum posts online about this issue I would like for NTHA please look at this thank you.
Corrective Action:
The issue at hand is the oil filter housings on the B 58 and B 48 motors that BMW manufacturers. These oil filter housings are known to break after four years or 60,000 miles. can range from the engine overheating to oil leaks. The engine overheating can total the motor and the oil leaking can become a fire hazard. I was fortunate enough to be able to replace mine while BMW replaced another common failure point which is the heat management module. However, this is not as big as an issue as the oil filter, housing, because if the oil leaks, it can become again a fire hazard. There are several forum posts online about this issue I would like for NTHA please look at this thank you.
Additional Notes:
The issue at hand is the oil filter housings on the B 58 and B 48 motors that BMW manufacturers. These oil filter housings are known to break after four years or 60,000 miles. can range from the engine overheating to oil leaks. The engine overheating can total the motor and the oil leaking can become a fire hazard. I was fortunate enough to be able to replace mine while BMW replaced another common failure point which is the heat management module. However, this is not as big as an issue as the oil filter, housing, because if the oil leaks, it can become again a fire hazard. There are several forum posts online about this issue I would like for NTHA please look at this thank you.
Mfg Campaign: 11671771
Recall Date: Jul 7, 2025
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Vehicle is relatively new and kept in great shape. No damage nothing, one day the sensor for passenger airbag malfunction appears indicating that passenger airbag will not deploy in event of a crash. Dealership says it’s not covered under warranty and have to pay to replace out of pocket costing multiple thousands of dollars. Error seems manufacturer defect.
Corrective Action:
Vehicle is relatively new and kept in great shape. No damage nothing, one day the sensor for passenger airbag malfunction appears indicating that passenger airbag will not deploy in event of a crash. Dealership says it’s not covered under warranty and have to pay to replace out of pocket costing multiple thousands of dollars. Error seems manufacturer defect.
Additional Notes:
Vehicle is relatively new and kept in great shape. No damage nothing, one day the sensor for passenger airbag malfunction appears indicating that passenger airbag will not deploy in event of a crash. Dealership says it’s not covered under warranty and have to pay to replace out of pocket costing multiple thousands of dollars. Error seems manufacturer defect.
Mfg Campaign: 11668576
Recall Date: Jun 23, 2025
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While traveling at approximately 20 mph, the vehicle experienced a sudden loud pop from the engine bay, immediately followed by multiple dashboard warning lights. The vehicle was safely brought to a stop, and AAA was contacted to arrange towing to the nearest available repair facility. A diagnostic inspection identified the failure of the crankshaft vibration damper. According to the repair facility, this component is essential to maintaining the structural integrity and operational balance of the engine. At the time of failure, the vehicle had approximately 37,000 miles on the odometer—well below the expected service life of such a critical part. Had this failure occurred at highway speeds, the resulting mechanical disruption could have led to a loss of engine function and increased the risk of a serious accident or death. The nature and mileage of this failure raise concerns about a potential defect or design flaw. I am requesting that the National Highway Traffic Safety Administration review this incident and consider whether similar cases have been reported. Failures of this type should be reviewed for broader safety implications.
Corrective Action:
While traveling at approximately 20 mph, the vehicle experienced a sudden loud pop from the engine bay, immediately followed by multiple dashboard warning lights. The vehicle was safely brought to a stop, and AAA was contacted to arrange towing to the nearest available repair facility. A diagnostic inspection identified the failure of the crankshaft vibration damper. According to the repair facility, this component is essential to maintaining the structural integrity and operational balance of the engine. At the time of failure, the vehicle had approximately 37,000 miles on the odometer—well below the expected service life of such a critical part. Had this failure occurred at highway speeds, the resulting mechanical disruption could have led to a loss of engine function and increased the risk of a serious accident or death. The nature and mileage of this failure raise concerns about a potential defect or design flaw. I am requesting that the National Highway Traffic Safety Administration review this incident and consider whether similar cases have been reported. Failures of this type should be reviewed for broader safety implications.
Additional Notes:
While traveling at approximately 20 mph, the vehicle experienced a sudden loud pop from the engine bay, immediately followed by multiple dashboard warning lights. The vehicle was safely brought to a stop, and AAA was contacted to arrange towing to the nearest available repair facility. A diagnostic inspection identified the failure of the crankshaft vibration damper. According to the repair facility, this component is essential to maintaining the structural integrity and operational balance of the engine. At the time of failure, the vehicle had approximately 37,000 miles on the odometer—well below the expected service life of such a critical part. Had this failure occurred at highway speeds, the resulting mechanical disruption could have led to a loss of engine function and increased the risk of a serious accident or death. The nature and mileage of this failure raise concerns about a potential defect or design flaw. I am requesting that the National Highway Traffic Safety Administration review this incident and consider whether similar cases have been reported. Failures of this type should be reviewed for broader safety implications.
Mfg Campaign: 11664246
Recall Date: Jun 2, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I had a coolant leak so I took car in for repair. Mechanic says I have a crack in the oil filter housing. Mechanic told me to check with BMW to see if there was a recall because the oil filter housing was made of plastic and he claimed he heard of recalls for this particular problem. I called BMW and they stated there were no recalls currently on my vehicle, but the plastic housing in BMW's are known to be prone to failure and there were recalls, but not for my vehicle. The warning message initially stated low coolant. Now it states low oil level.
Corrective Action:
I had a coolant leak so I took car in for repair. Mechanic says I have a crack in the oil filter housing. Mechanic told me to check with BMW to see if there was a recall because the oil filter housing was made of plastic and he claimed he heard of recalls for this particular problem. I called BMW and they stated there were no recalls currently on my vehicle, but the plastic housing in BMW's are known to be prone to failure and there were recalls, but not for my vehicle. The warning message initially stated low coolant. Now it states low oil level.
Additional Notes:
I had a coolant leak so I took car in for repair. Mechanic says I have a crack in the oil filter housing. Mechanic told me to check with BMW to see if there was a recall because the oil filter housing was made of plastic and he claimed he heard of recalls for this particular problem. I called BMW and they stated there were no recalls currently on my vehicle, but the plastic housing in BMW's are known to be prone to failure and there were recalls, but not for my vehicle. The warning message initially stated low coolant. Now it states low oil level.
Mfg Campaign: 11642487
Recall Date: Feb 13, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11640379
Recall Date: Feb 3, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument panel. The vehicle was taken to a dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11640379
Recall Date: Feb 3, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634297
Recall Date: Jan 6, 2025
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634297
Recall Date: Jan 6, 2025
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
BMW updates the car software by sending Remote Software Updates (RSU) using the the Over The Air (OTA) method. The updates include Driver Assistance updates and fixes. My car amongst many other BMW owners worldwide are reporting on the internet that the RSU process is not working and that the updates download OTA to the car but they do not do the final installation step. FYI OTA is currently the only method BMW uses to send updates to the vehicles . BMW replies to queries about the failure by directing owners to their dealers. The dealers than update the latest RSU at their facility . Cars in warranty are not charged by the dealers , but cars out of warranty are quoted in excess of $400 to install the updates. FYI updates are sent several times per years so those which require dealer service to install are faced with excessive cost for the updates. I currently refused to pay the dealer to install the latest RSU and my car is now at risk of not receiving the latest safety updates. Below is a snapshot of my car screen showing the update in limbo and requiring a dealer fix to perform "step 3" [XXX] Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11634297
Recall Date: Jan 6, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During my ownership of this vehicle, it started developing a terrible vinegar/mildew smell when turning on A/C a while ago, which is really unpleasant. This is concerning to me because I am afraid of potential health risks, and as a premium vehicle, this type of problem is not acceptable in my opinion. I am also an owner of a 1998 BMW that exhibits zero AC issues, so it is quite frustrating that a ~20 year newer vehicle has this issue and this feels like a design flaw of my newer vehicle. I have spoken to my dealer couple times and they claimed changing my air filter cabin would help, but it hasn’t. The dealer has explained to me that they would need to perform a deep clean in the AC vents to completely remove the smell and I would need to pay out of pocket, which I don’t believe is fair. As a result, I have contacted BMW HQ, but they have told me that this is not something they can assist with. Therefore, I am reaching out to NHTSA to request further assistance.
Corrective Action:
During my ownership of this vehicle, it started developing a terrible vinegar/mildew smell when turning on A/C a while ago, which is really unpleasant. This is concerning to me because I am afraid of potential health risks, and as a premium vehicle, this type of problem is not acceptable in my opinion. I am also an owner of a 1998 BMW that exhibits zero AC issues, so it is quite frustrating that a ~20 year newer vehicle has this issue and this feels like a design flaw of my newer vehicle. I have spoken to my dealer couple times and they claimed changing my air filter cabin would help, but it hasn’t. The dealer has explained to me that they would need to perform a deep clean in the AC vents to completely remove the smell and I would need to pay out of pocket, which I don’t believe is fair. As a result, I have contacted BMW HQ, but they have told me that this is not something they can assist with. Therefore, I am reaching out to NHTSA to request further assistance.
Additional Notes:
During my ownership of this vehicle, it started developing a terrible vinegar/mildew smell when turning on A/C a while ago, which is really unpleasant. This is concerning to me because I am afraid of potential health risks, and as a premium vehicle, this type of problem is not acceptable in my opinion. I am also an owner of a 1998 BMW that exhibits zero AC issues, so it is quite frustrating that a ~20 year newer vehicle has this issue and this feels like a design flaw of my newer vehicle. I have spoken to my dealer couple times and they claimed changing my air filter cabin would help, but it hasn’t. The dealer has explained to me that they would need to perform a deep clean in the AC vents to completely remove the smell and I would need to pay out of pocket, which I don’t believe is fair. As a result, I have contacted BMW HQ, but they have told me that this is not something they can assist with. Therefore, I am reaching out to NHTSA to request further assistance.
Mfg Campaign: 11615299
Recall Date: Sep 18, 2024
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My 2019 BMW 330i experienced a serious malfunction. The car intermittently blacked out upon pressing the start engine button, and then it began accelerating on its own without pressing the accelerator pedal. This occurred multiple times, and the issue has not been resolved or explained by the service center, which has resulted in a significant safety concern. What component or system failed or malfunctioned, and is it available for inspection upon request? It appears that the issue might be related to the car's ignition and acceleration system. How was your safety or the safety of others put at risk? The car began accelerating on its own without pressing the accelerator pedal. This could be extremely dangerous if it happened while driving, as it could lead to loss of control and a potential accident. Fortunately, I was parked when this occurred. Has the problem been reproduced or confirmed by a dealer or independent service center? BMW Mountain View, CA service center were not able to reproduce it. They just changed the 12V battery but were not able to provide concrete reason or reproduce the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the service center but not by the manufacturer, police, insurance representatives, or others. Despite multiple requests from both myself and the dealership for further examination, BMW North America is not willing to involve their engineering team. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the issue. This situation could have been very serious if the unintended acceleration happened while driving. I was fortunately parked at the time and did not try to put the car in gear to avoid any potential accidents.
Corrective Action:
My 2019 BMW 330i experienced a serious malfunction. The car intermittently blacked out upon pressing the start engine button, and then it began accelerating on its own without pressing the accelerator pedal. This occurred multiple times, and the issue has not been resolved or explained by the service center, which has resulted in a significant safety concern. What component or system failed or malfunctioned, and is it available for inspection upon request? It appears that the issue might be related to the car's ignition and acceleration system. How was your safety or the safety of others put at risk? The car began accelerating on its own without pressing the accelerator pedal. This could be extremely dangerous if it happened while driving, as it could lead to loss of control and a potential accident. Fortunately, I was parked when this occurred. Has the problem been reproduced or confirmed by a dealer or independent service center? BMW Mountain View, CA service center were not able to reproduce it. They just changed the 12V battery but were not able to provide concrete reason or reproduce the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the service center but not by the manufacturer, police, insurance representatives, or others. Despite multiple requests from both myself and the dealership for further examination, BMW North America is not willing to involve their engineering team. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the issue. This situation could have been very serious if the unintended acceleration happened while driving. I was fortunately parked at the time and did not try to put the car in gear to avoid any potential accidents.
Additional Notes:
My 2019 BMW 330i experienced a serious malfunction. The car intermittently blacked out upon pressing the start engine button, and then it began accelerating on its own without pressing the accelerator pedal. This occurred multiple times, and the issue has not been resolved or explained by the service center, which has resulted in a significant safety concern. What component or system failed or malfunctioned, and is it available for inspection upon request? It appears that the issue might be related to the car's ignition and acceleration system. How was your safety or the safety of others put at risk? The car began accelerating on its own without pressing the accelerator pedal. This could be extremely dangerous if it happened while driving, as it could lead to loss of control and a potential accident. Fortunately, I was parked when this occurred. Has the problem been reproduced or confirmed by a dealer or independent service center? BMW Mountain View, CA service center were not able to reproduce it. They just changed the 12V battery but were not able to provide concrete reason or reproduce the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the service center but not by the manufacturer, police, insurance representatives, or others. Despite multiple requests from both myself and the dealership for further examination, BMW North America is not willing to involve their engineering team. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the issue. This situation could have been very serious if the unintended acceleration happened while driving. I was fortunately parked at the time and did not try to put the car in gear to avoid any potential accidents.
Mfg Campaign: 11598320
Recall Date: Jul 2, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A check engine light or check control message is present, and one or more of the following faults may be stored for the active air flaps behind the kidney grills. This is a KNOWN issue with other models. (SI B17 06 18)
Corrective Action:
A check engine light or check control message is present, and one or more of the following faults may be stored for the active air flaps behind the kidney grills. This is a KNOWN issue with other models. (SI B17 06 18)
Additional Notes:
A check engine light or check control message is present, and one or more of the following faults may be stored for the active air flaps behind the kidney grills. This is a KNOWN issue with other models. (SI B17 06 18)
Mfg Campaign: 11566049
Recall Date: Jan 17, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Vehicle stopped abruptly for no reason. No obstacles ahead. Surface street. Light traffic. Fortunate there was no vehicle behind me or they could not have avoided a collision. Vehicle is still under warranty. Dealer states that they cannot find any problem.
Corrective Action:
Vehicle stopped abruptly for no reason. No obstacles ahead. Surface street. Light traffic. Fortunate there was no vehicle behind me or they could not have avoided a collision. Vehicle is still under warranty. Dealer states that they cannot find any problem.
Additional Notes:
Vehicle stopped abruptly for no reason. No obstacles ahead. Surface street. Light traffic. Fortunate there was no vehicle behind me or they could not have avoided a collision. Vehicle is still under warranty. Dealer states that they cannot find any problem.
Mfg Campaign: 11548723
Recall Date: Oct 6, 2023
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have heavy condensation in my BMW 330i xDrive driver side headlights. Comes during rainy and moist weather and takes couple of days to go away. upon dealer inspection its underlying issue with BMW's and sadly my warranty just expired 5 months ago and BMWusa is not helping in this regard.
Corrective Action:
I have heavy condensation in my BMW 330i xDrive driver side headlights. Comes during rainy and moist weather and takes couple of days to go away. upon dealer inspection its underlying issue with BMW's and sadly my warranty just expired 5 months ago and BMWusa is not helping in this regard.
Additional Notes:
I have heavy condensation in my BMW 330i xDrive driver side headlights. Comes during rainy and moist weather and takes couple of days to go away. upon dealer inspection its underlying issue with BMW's and sadly my warranty just expired 5 months ago and BMWusa is not helping in this regard.
Mfg Campaign: 11541767
Recall Date: Aug 30, 2023
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Had a passenger restraint system malfunction error warning light. Took the car to the dealer for service and they replaced the air bag repair wiring harness from the ACSM (air bag control unit) control module to both knee air bags. This did not fix the error, so they then replaced the air bag control unit. Error message is now not present. Dealer stated air bags would not deploy unless I had the repairs done, yet they stated that this safety issue was not covered by my warranty. Car is 2019 model with less than 20,000 miles.
Corrective Action:
Had a passenger restraint system malfunction error warning light. Took the car to the dealer for service and they replaced the air bag repair wiring harness from the ACSM (air bag control unit) control module to both knee air bags. This did not fix the error, so they then replaced the air bag control unit. Error message is now not present. Dealer stated air bags would not deploy unless I had the repairs done, yet they stated that this safety issue was not covered by my warranty. Car is 2019 model with less than 20,000 miles.
Additional Notes:
Had a passenger restraint system malfunction error warning light. Took the car to the dealer for service and they replaced the air bag repair wiring harness from the ACSM (air bag control unit) control module to both knee air bags. This did not fix the error, so they then replaced the air bag control unit. Error message is now not present. Dealer stated air bags would not deploy unless I had the repairs done, yet they stated that this safety issue was not covered by my warranty. Car is 2019 model with less than 20,000 miles.
Mfg Campaign: 11540308
Recall Date: Aug 23, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving on the 5 North Freeway near downtown Stockton at around 9:30 AM when, the sunroof on my car exploded. There was no visible objects or debris that had gone airborne that hit the car. The sunroof was closed and the sun shade was opened. The loud explosion sent glass throughout the interior of the car, left my ears ringing for ten minutes, and nearly cased me to get in a car accident. I inspected the interior of the car and could not find any debris associated with the incident. This incident posses a big danger and could even lead to serious injuries.
Corrective Action:
I was driving on the 5 North Freeway near downtown Stockton at around 9:30 AM when, the sunroof on my car exploded. There was no visible objects or debris that had gone airborne that hit the car. The sunroof was closed and the sun shade was opened. The loud explosion sent glass throughout the interior of the car, left my ears ringing for ten minutes, and nearly cased me to get in a car accident. I inspected the interior of the car and could not find any debris associated with the incident. This incident posses a big danger and could even lead to serious injuries.
Additional Notes:
I was driving on the 5 North Freeway near downtown Stockton at around 9:30 AM when, the sunroof on my car exploded. There was no visible objects or debris that had gone airborne that hit the car. The sunroof was closed and the sun shade was opened. The loud explosion sent glass throughout the interior of the car, left my ears ringing for ten minutes, and nearly cased me to get in a car accident. I inspected the interior of the car and could not find any debris associated with the incident. This incident posses a big danger and could even lead to serious injuries.
Mfg Campaign: 11539226
Recall Date: Aug 17, 2023
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Excessive moisture or condensation in the headlights after heavy rain. First one failed which is on driver side but replaced but second one which is the passenger side failed too within months. Replace for headlights would cost 4.5K
Corrective Action:
Excessive moisture or condensation in the headlights after heavy rain. First one failed which is on driver side but replaced but second one which is the passenger side failed too within months. Replace for headlights would cost 4.5K
Additional Notes:
Excessive moisture or condensation in the headlights after heavy rain. First one failed which is on driver side but replaced but second one which is the passenger side failed too within months. Replace for headlights would cost 4.5K
Mfg Campaign: 11520664
Recall Date: May 5, 2023
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owned a 2019 BMW 330i. The contact stated that while driving approximately 15 MPH, smoke was seen coming from under the hood of the vehicle. After stopping and exiting the vehicle, flames were then present coming from under the hood and the fire department was called to the scene. The flames were extinguished. The vehicle was destroyed and towed away. A fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 4,500.
Corrective Action:
The contact owned a 2019 BMW 330i. The contact stated that while driving approximately 15 MPH, smoke was seen coming from under the hood of the vehicle. After stopping and exiting the vehicle, flames were then present coming from under the hood and the fire department was called to the scene. The flames were extinguished. The vehicle was destroyed and towed away. A fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 4,500.
Additional Notes:
The contact owned a 2019 BMW 330i. The contact stated that while driving approximately 15 MPH, smoke was seen coming from under the hood of the vehicle. After stopping and exiting the vehicle, flames were then present coming from under the hood and the fire department was called to the scene. The flames were extinguished. The vehicle was destroyed and towed away. A fire report was taken at the scene. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 4,500.
Mfg Campaign: 11475151
Recall Date: Jul 21, 2022
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
1ST TIME OUT CAR VEERED INTO ONCOMING TRAFFIC ON A RECENTLY PAVED MACADAM STREET. TURN SIGNAL WAS ON. STEERING WHEEL LOCKED. HAD CAR TOWED TO LOCAL BMW SERVICE CENTER. PICKED IT UP A FEW DAYS LATER. SAME THING HAPPENED ON MY DRIVE HOME ON A CONCRETE ROADWAY. DAYTIME, CLEAR WEATHER BOTH EVENTS. DROVE RIGHT BACK TO THE SERVICE CENTER, LEFT THE CAR THERE AND TOLD THE DEALER TO PICK IT UP.
Corrective Action:
1ST TIME OUT CAR VEERED INTO ONCOMING TRAFFIC ON A RECENTLY PAVED MACADAM STREET. TURN SIGNAL WAS ON. STEERING WHEEL LOCKED. HAD CAR TOWED TO LOCAL BMW SERVICE CENTER. PICKED IT UP A FEW DAYS LATER. SAME THING HAPPENED ON MY DRIVE HOME ON A CONCRETE ROADWAY. DAYTIME, CLEAR WEATHER BOTH EVENTS. DROVE RIGHT BACK TO THE SERVICE CENTER, LEFT THE CAR THERE AND TOLD THE DEALER TO PICK IT UP.
Additional Notes:
1ST TIME OUT CAR VEERED INTO ONCOMING TRAFFIC ON A RECENTLY PAVED MACADAM STREET. TURN SIGNAL WAS ON. STEERING WHEEL LOCKED. HAD CAR TOWED TO LOCAL BMW SERVICE CENTER. PICKED IT UP A FEW DAYS LATER. SAME THING HAPPENED ON MY DRIVE HOME ON A CONCRETE ROADWAY. DAYTIME, CLEAR WEATHER BOTH EVENTS. DROVE RIGHT BACK TO THE SERVICE CENTER, LEFT THE CAR THERE AND TOLD THE DEALER TO PICK IT UP.
Mfg Campaign: 11389841
Recall Date: Jan 25, 2021
Bmw Of North America, Llc
Defect Description:
WHEELS
Potential Consequences:
ONE OF THE FOUR ORIGINAL TIRES, PIRELLI CINTURATO P7 ALL SEASON 225 /45 R18 95H XL BSW BM RF, HAD BLOWOUT ON THE INTERNAL WALL WITHIN ONLY 15,000 MILES. THE TIRE BLEW OUT AT REST. NO NOTIFICATION OF FAILURE ON THE MONITORING SYSTEM. NO DAMAGE TO THE TIRE RIM. UNLESS IT STRUCK A POTHOLE NOT FELT WELL DRIVING. THE IS THE SECOND TIRE TO DO THIS ON THE VEHICLE IN THE FIRST YEAR OF OWNERSHIP. SEEMS LIKE THE TIRES FAIL ON THEIR OWN.
Corrective Action:
ONE OF THE FOUR ORIGINAL TIRES, PIRELLI CINTURATO P7 ALL SEASON 225 /45 R18 95H XL BSW BM RF, HAD BLOWOUT ON THE INTERNAL WALL WITHIN ONLY 15,000 MILES. THE TIRE BLEW OUT AT REST. NO NOTIFICATION OF FAILURE ON THE MONITORING SYSTEM. NO DAMAGE TO THE TIRE RIM. UNLESS IT STRUCK A POTHOLE NOT FELT WELL DRIVING. THE IS THE SECOND TIRE TO DO THIS ON THE VEHICLE IN THE FIRST YEAR OF OWNERSHIP. SEEMS LIKE THE TIRES FAIL ON THEIR OWN.
Additional Notes:
ONE OF THE FOUR ORIGINAL TIRES, PIRELLI CINTURATO P7 ALL SEASON 225 /45 R18 95H XL BSW BM RF, HAD BLOWOUT ON THE INTERNAL WALL WITHIN ONLY 15,000 MILES. THE TIRE BLEW OUT AT REST. NO NOTIFICATION OF FAILURE ON THE MONITORING SYSTEM. NO DAMAGE TO THE TIRE RIM. UNLESS IT STRUCK A POTHOLE NOT FELT WELL DRIVING. THE IS THE SECOND TIRE TO DO THIS ON THE VEHICLE IN THE FIRST YEAR OF OWNERSHIP. SEEMS LIKE THE TIRES FAIL ON THEIR OWN.
Mfg Campaign: 11343668
Recall Date: Aug 6, 2020
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