Complaints & Recalls
Consumer Complaints
52 ComplaintsBmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
After day to day use the seat belt stopped functioning. The mechanism to lock the seat belt is stuck and will not unlock to latch the seat belt properly. Ultimately the driver and passengers are unable to latch the seat belts at anytime.
Corrective Action:
After day to day use the seat belt stopped functioning. The mechanism to lock the seat belt is stuck and will not unlock to latch the seat belt properly. Ultimately the driver and passengers are unable to latch the seat belts at anytime.
Additional Notes:
After day to day use the seat belt stopped functioning. The mechanism to lock the seat belt is stuck and will not unlock to latch the seat belt properly. Ultimately the driver and passengers are unable to latch the seat belts at anytime.
Mfg Campaign: 11460295
Recall Date: Apr 10, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Damaged heat exchanger from debris/rocks getting through grill of car. Now A/C SYSTEM IS BLOWING WARM AIR, IT WILL BLOW COOL FOR A VERY SHORT PERIOD AND THEN GET VERY HOT and car overheats. BMW dealer says the radiator needs replaced and will cost $1600. BMWs after 2017 are now manufactured with a mesh grill covering/rock guard to prevent these issues. This should be covered under my warranty and is not.
Corrective Action:
Damaged heat exchanger from debris/rocks getting through grill of car. Now A/C SYSTEM IS BLOWING WARM AIR, IT WILL BLOW COOL FOR A VERY SHORT PERIOD AND THEN GET VERY HOT and car overheats. BMW dealer says the radiator needs replaced and will cost $1600. BMWs after 2017 are now manufactured with a mesh grill covering/rock guard to prevent these issues. This should be covered under my warranty and is not.
Additional Notes:
Damaged heat exchanger from debris/rocks getting through grill of car. Now A/C SYSTEM IS BLOWING WARM AIR, IT WILL BLOW COOL FOR A VERY SHORT PERIOD AND THEN GET VERY HOT and car overheats. BMW dealer says the radiator needs replaced and will cost $1600. BMWs after 2017 are now manufactured with a mesh grill covering/rock guard to prevent these issues. This should be covered under my warranty and is not.
Mfg Campaign: 11429280
Recall Date: Aug 16, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Corrective Action:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Additional Notes:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Mfg Campaign: 11415641
Recall Date: May 8, 2021
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Corrective Action:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Additional Notes:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Mfg Campaign: 11415641
Recall Date: May 8, 2021
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Corrective Action:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Additional Notes:
DRIVING AT 40MPH AN ALERT ERROR FOR STEERING AND BRAKING WARNING CAME UP AND STALLED THE CAR TO ZERO MPH. A REVIEW OF OTHER INTERNET COMPLAINTS ON BMW OWNERS WAS SIMILAR. WHY IS THIS NOT A RECALL?
Mfg Campaign: 11415641
Recall Date: May 8, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
EVERYTIME I START UP THE ENGINE, THE IDLE IS IN HIGH RPM LIKE 1200-1300RPM EVEN IT IS WARMED AND THEN GRADUALLY GOES BACK TO NORMAL AFTER A MINUTE. AND IN COLD START THERE IS A LOUD THUD SOUND UNDER THE CAR AND SEEMS LIKE THE CAR ENGAGE AND THEN DISENGAGE, ONLY IN COLD START.
Corrective Action:
EVERYTIME I START UP THE ENGINE, THE IDLE IS IN HIGH RPM LIKE 1200-1300RPM EVEN IT IS WARMED AND THEN GRADUALLY GOES BACK TO NORMAL AFTER A MINUTE. AND IN COLD START THERE IS A LOUD THUD SOUND UNDER THE CAR AND SEEMS LIKE THE CAR ENGAGE AND THEN DISENGAGE, ONLY IN COLD START.
Additional Notes:
EVERYTIME I START UP THE ENGINE, THE IDLE IS IN HIGH RPM LIKE 1200-1300RPM EVEN IT IS WARMED AND THEN GRADUALLY GOES BACK TO NORMAL AFTER A MINUTE. AND IN COLD START THERE IS A LOUD THUD SOUND UNDER THE CAR AND SEEMS LIKE THE CAR ENGAGE AND THEN DISENGAGE, ONLY IN COLD START.
Mfg Campaign: 11403190
Recall Date: Mar 16, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WATER PUMP HAD TO BE REPLACED. HOWEVER, LIQUID FROM THE WATER PUMP CAUSED THE FILER TO BE DAMAGED AND RESULTS IN A FIRE SMELL THROUGHOUT THE CARE. *TR
Corrective Action:
WATER PUMP HAD TO BE REPLACED. HOWEVER, LIQUID FROM THE WATER PUMP CAUSED THE FILER TO BE DAMAGED AND RESULTS IN A FIRE SMELL THROUGHOUT THE CARE. *TR
Additional Notes:
WATER PUMP HAD TO BE REPLACED. HOWEVER, LIQUID FROM THE WATER PUMP CAUSED THE FILER TO BE DAMAGED AND RESULTS IN A FIRE SMELL THROUGHOUT THE CARE. *TR
Mfg Campaign: 11320426
Recall Date: Apr 7, 2020
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AUTOMATIC LIFTGATE WOULD CLOSE ALL OF A SUDDEN WHEN I'M REACHING FOR ITEM(S) DEEP IN THE CARGO AREA. I WAS TOLD BY THE DEALER THAT SINCE MY FEET ARE UNDER THE HANDS-FREE/ KICK SENSOR FOR THE AUTOMATIC LIFT GATE THAT THAT WOULD ACTIVATE IT. HOWEVER, THE LIFTGATE WOULD ALSO OPEN OR CLOSE WHEN I'M NOT UNDER THE SENSOR SUCH AS FILLING UP FOR GAS OR PUTTING THE CAR COVER ON. FORTUNATELY, THIS ONLY HAPPENS WHEN THE CAR IS STATIONARY. THIS PROBLEM HAS OCCURRED SINCE PURCHASE IN 2018, BUT DEALER SERVICE HAS NOT BEEN ABLE TO DUPLICATE THE SITUATION.
Corrective Action:
THE AUTOMATIC LIFTGATE WOULD CLOSE ALL OF A SUDDEN WHEN I'M REACHING FOR ITEM(S) DEEP IN THE CARGO AREA. I WAS TOLD BY THE DEALER THAT SINCE MY FEET ARE UNDER THE HANDS-FREE/ KICK SENSOR FOR THE AUTOMATIC LIFT GATE THAT THAT WOULD ACTIVATE IT. HOWEVER, THE LIFTGATE WOULD ALSO OPEN OR CLOSE WHEN I'M NOT UNDER THE SENSOR SUCH AS FILLING UP FOR GAS OR PUTTING THE CAR COVER ON. FORTUNATELY, THIS ONLY HAPPENS WHEN THE CAR IS STATIONARY. THIS PROBLEM HAS OCCURRED SINCE PURCHASE IN 2018, BUT DEALER SERVICE HAS NOT BEEN ABLE TO DUPLICATE THE SITUATION.
Additional Notes:
THE AUTOMATIC LIFTGATE WOULD CLOSE ALL OF A SUDDEN WHEN I'M REACHING FOR ITEM(S) DEEP IN THE CARGO AREA. I WAS TOLD BY THE DEALER THAT SINCE MY FEET ARE UNDER THE HANDS-FREE/ KICK SENSOR FOR THE AUTOMATIC LIFT GATE THAT THAT WOULD ACTIVATE IT. HOWEVER, THE LIFTGATE WOULD ALSO OPEN OR CLOSE WHEN I'M NOT UNDER THE SENSOR SUCH AS FILLING UP FOR GAS OR PUTTING THE CAR COVER ON. FORTUNATELY, THIS ONLY HAPPENS WHEN THE CAR IS STATIONARY. THIS PROBLEM HAS OCCURRED SINCE PURCHASE IN 2018, BUT DEALER SERVICE HAS NOT BEEN ABLE TO DUPLICATE THE SITUATION.
Mfg Campaign: 11307236
Recall Date: Feb 5, 2020
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH. SUNROOF AND SHADE WERE BOTH CLOSED. I WAS ACCELERATING SLOWLY. HEARD A SUDDEN, VERY LOUD POP AND GLASS BEGAN TO ENTER THROUGH THE SHADE VENTING AREA. A LARGE PORTION OF GLASS (PROBABLY 1/3 - 1/2) DISLODGED FROM THE AREA, SCRAPED THE BACK OF THE CAR AND LAUNCHED ONTO THE HIGHWAY BEHIND ME. THIS COULD HAVE EASILY CAUSED A MAJOR ACCIDENT FOR MYSELF AND OTHERS BEHIND ME, MUCH LIKE ICE WOULD IF RELEASED FROM THE HOOD OF A MOVING CA.. I WAS ABLE TO PULL OVER AND EVALUATE THE DAMAGE. THE SUNROOF APPEARED TO HAVE BUCKLED AND BLOWN OUT, AS THE SHARDS OF GLASS WERE POINTED OUTWARD FROM THE CAR. DEALERSHIP CLAIMS IT IS AN INSURANCE CLAIM AND NOT UNDER WARRANTY, DESPITE HAVING PURCHASED THE CAR CPO JUST OVER ONE MONTH AGO.
Corrective Action:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH. SUNROOF AND SHADE WERE BOTH CLOSED. I WAS ACCELERATING SLOWLY. HEARD A SUDDEN, VERY LOUD POP AND GLASS BEGAN TO ENTER THROUGH THE SHADE VENTING AREA. A LARGE PORTION OF GLASS (PROBABLY 1/3 - 1/2) DISLODGED FROM THE AREA, SCRAPED THE BACK OF THE CAR AND LAUNCHED ONTO THE HIGHWAY BEHIND ME. THIS COULD HAVE EASILY CAUSED A MAJOR ACCIDENT FOR MYSELF AND OTHERS BEHIND ME, MUCH LIKE ICE WOULD IF RELEASED FROM THE HOOD OF A MOVING CA.. I WAS ABLE TO PULL OVER AND EVALUATE THE DAMAGE. THE SUNROOF APPEARED TO HAVE BUCKLED AND BLOWN OUT, AS THE SHARDS OF GLASS WERE POINTED OUTWARD FROM THE CAR. DEALERSHIP CLAIMS IT IS AN INSURANCE CLAIM AND NOT UNDER WARRANTY, DESPITE HAVING PURCHASED THE CAR CPO JUST OVER ONE MONTH AGO.
Additional Notes:
DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MPH. SUNROOF AND SHADE WERE BOTH CLOSED. I WAS ACCELERATING SLOWLY. HEARD A SUDDEN, VERY LOUD POP AND GLASS BEGAN TO ENTER THROUGH THE SHADE VENTING AREA. A LARGE PORTION OF GLASS (PROBABLY 1/3 - 1/2) DISLODGED FROM THE AREA, SCRAPED THE BACK OF THE CAR AND LAUNCHED ONTO THE HIGHWAY BEHIND ME. THIS COULD HAVE EASILY CAUSED A MAJOR ACCIDENT FOR MYSELF AND OTHERS BEHIND ME, MUCH LIKE ICE WOULD IF RELEASED FROM THE HOOD OF A MOVING CA.. I WAS ABLE TO PULL OVER AND EVALUATE THE DAMAGE. THE SUNROOF APPEARED TO HAVE BUCKLED AND BLOWN OUT, AS THE SHARDS OF GLASS WERE POINTED OUTWARD FROM THE CAR. DEALERSHIP CLAIMS IT IS AN INSURANCE CLAIM AND NOT UNDER WARRANTY, DESPITE HAVING PURCHASED THE CAR CPO JUST OVER ONE MONTH AGO.
Mfg Campaign: 11268621
Recall Date: Oct 15, 2019
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
THE 2 REAR SEAT BELTS (NOT THE MIDDLE ONE) BECAME DETACHED AT THE CONNECTION POINT AT THE TOP OF THE SEAT. THE BELTS APPEAR TO HAVE BEEN TORN OR SEVERED AS IF THEY WERE CUT AT THE POINT WHERE THEY ARE ATTACHED.
Corrective Action:
THE 2 REAR SEAT BELTS (NOT THE MIDDLE ONE) BECAME DETACHED AT THE CONNECTION POINT AT THE TOP OF THE SEAT. THE BELTS APPEAR TO HAVE BEEN TORN OR SEVERED AS IF THEY WERE CUT AT THE POINT WHERE THEY ARE ATTACHED.
Additional Notes:
THE 2 REAR SEAT BELTS (NOT THE MIDDLE ONE) BECAME DETACHED AT THE CONNECTION POINT AT THE TOP OF THE SEAT. THE BELTS APPEAR TO HAVE BEEN TORN OR SEVERED AS IF THEY WERE CUT AT THE POINT WHERE THEY ARE ATTACHED.
Mfg Campaign: 11192123
Recall Date: Mar 28, 2019
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING BETWEEN 55-65 MPH ON A TWO LANE HIGHWAY WHEN THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. THE MAJORITY OF GLASS BLEW UP AND OUT OF THE CAR, BUT SMALL PIECES WERE FALLING BACK INTO THE CAR. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 66 DEGREES. TRAFFIC WAS MOVING WELL, BUT HEAVY.
Corrective Action:
I WAS DRIVING BETWEEN 55-65 MPH ON A TWO LANE HIGHWAY WHEN THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. THE MAJORITY OF GLASS BLEW UP AND OUT OF THE CAR, BUT SMALL PIECES WERE FALLING BACK INTO THE CAR. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 66 DEGREES. TRAFFIC WAS MOVING WELL, BUT HEAVY.
Additional Notes:
I WAS DRIVING BETWEEN 55-65 MPH ON A TWO LANE HIGHWAY WHEN THE PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED. THE MAJORITY OF GLASS BLEW UP AND OUT OF THE CAR, BUT SMALL PIECES WERE FALLING BACK INTO THE CAR. THE TEMPERATURE OUTSIDE WAS APPROXIMATELY 66 DEGREES. TRAFFIC WAS MOVING WELL, BUT HEAVY.
Mfg Campaign: 11132463
Recall Date: Oct 1, 2018
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON A FREE WAY DURING RUSH HOUR WHEN I HEARD AN EXPLOSION. I PULLED OVER AND DISCOVERED THE MOON ROOF TO THE CAR HAD SHATTERED AND CREATED A VERTICAL PROTRUSION FROM THE WINDOW. THE TEMPERATURE THAT AFTERNOON WAS 109 AND I HAD DRIVEN FROM AN ALTITUDE OF 7,000 FEET TO 1,200 FEET. THERE WAS ALSO A SIGNIFICANT DROP IN TEMPERATURE FROM THE HIGHER ELEVATION. A HIGHWAY PATROL OFFICER STOPPED TO OFFER ASSISTANCE AND NOTED HE HAD WORKED IN DEALERSHIP AND THE PROBLEM WAS COMMON. AFTER HAVING THE CAR TOWED TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN A WEEK EARLIER, THE SERVICE REPRESENTATIVE SAID A ROCK HAD HIT THE CAR AND I SHOULD CONTACT MY INSURANCE COMPANY. THE SERVICE REP INFORMED ME IT WAS IT WAS NOT A WARRANTY ISSUE WITHOUT EXAMINING THE CAR. I SHARED WHAT THE DPS OFFICER SAID AND THE SERVICE REP JUST SHOOK HIS HEAD. THE CAR IS A PREOWNED CERTIFIED VEHICLE.
Corrective Action:
I WAS DRIVING ON A FREE WAY DURING RUSH HOUR WHEN I HEARD AN EXPLOSION. I PULLED OVER AND DISCOVERED THE MOON ROOF TO THE CAR HAD SHATTERED AND CREATED A VERTICAL PROTRUSION FROM THE WINDOW. THE TEMPERATURE THAT AFTERNOON WAS 109 AND I HAD DRIVEN FROM AN ALTITUDE OF 7,000 FEET TO 1,200 FEET. THERE WAS ALSO A SIGNIFICANT DROP IN TEMPERATURE FROM THE HIGHER ELEVATION. A HIGHWAY PATROL OFFICER STOPPED TO OFFER ASSISTANCE AND NOTED HE HAD WORKED IN DEALERSHIP AND THE PROBLEM WAS COMMON. AFTER HAVING THE CAR TOWED TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN A WEEK EARLIER, THE SERVICE REPRESENTATIVE SAID A ROCK HAD HIT THE CAR AND I SHOULD CONTACT MY INSURANCE COMPANY. THE SERVICE REP INFORMED ME IT WAS IT WAS NOT A WARRANTY ISSUE WITHOUT EXAMINING THE CAR. I SHARED WHAT THE DPS OFFICER SAID AND THE SERVICE REP JUST SHOOK HIS HEAD. THE CAR IS A PREOWNED CERTIFIED VEHICLE.
Additional Notes:
I WAS DRIVING ON A FREE WAY DURING RUSH HOUR WHEN I HEARD AN EXPLOSION. I PULLED OVER AND DISCOVERED THE MOON ROOF TO THE CAR HAD SHATTERED AND CREATED A VERTICAL PROTRUSION FROM THE WINDOW. THE TEMPERATURE THAT AFTERNOON WAS 109 AND I HAD DRIVEN FROM AN ALTITUDE OF 7,000 FEET TO 1,200 FEET. THERE WAS ALSO A SIGNIFICANT DROP IN TEMPERATURE FROM THE HIGHER ELEVATION. A HIGHWAY PATROL OFFICER STOPPED TO OFFER ASSISTANCE AND NOTED HE HAD WORKED IN DEALERSHIP AND THE PROBLEM WAS COMMON. AFTER HAVING THE CAR TOWED TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN A WEEK EARLIER, THE SERVICE REPRESENTATIVE SAID A ROCK HAD HIT THE CAR AND I SHOULD CONTACT MY INSURANCE COMPANY. THE SERVICE REP INFORMED ME IT WAS IT WAS NOT A WARRANTY ISSUE WITHOUT EXAMINING THE CAR. I SHARED WHAT THE DPS OFFICER SAID AND THE SERVICE REP JUST SHOOK HIS HEAD. THE CAR IS A PREOWNED CERTIFIED VEHICLE.
Mfg Campaign: 11104996
Recall Date: Jul 1, 2018
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