Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured November 11, 2015, to November 23, 2015. In the affected vehicles, the electric power steering assist control unit may short circuit resulting in a loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 48M5
Recall Date: Sep 8, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi Q7 vehicles manufactured August 30, 2015, to July 10, 2016. In the affected vehicles, the third row seat back may move forward under load, such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 72F8
Recall Date: Sep 6, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2016 TT roadster, A3 cabriolet, A3 sedan and A3 e-tron, 2016-2017 TT coupe, 2017 A4 sedan and Q7 and 2015-2017 Q3 vehicles. The affected vehicles may have been programmed with new software that inadvertently makes the side marker lights inoperative in conjunction with the parking lights or the headlights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 97CB
Recall Date: Sep 6, 2016
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q7 vehicles manufactured August 30, 2015, to May 8, 2016. Due to a software issue within the air bag control module, the frontal air bags may deploy with more force than required in certain crashes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69O3
Recall Date: Jul 8, 2016
Consumer Complaints
362 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.
Corrective Action:
ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.
Additional Notes:
ON 5/6/2017, I CALLED AUDI DEALER DCH AUDI OXNARD, CA. 93036 REPORTED THE FUEL RAIL RECALL. THE SERVICE DEPT TOLD ME THE PARTS WOULD BE IN NEXT WEEK. I CONTINUED TO INQUIRE ABOUT IT SEVERAL MORE TIMES. THEY SAID THERE WERE NO PARTS AND WOULD CALL ME WHEN THEY CAME IN. IT HAS BEEN OVER 5 MONTHS. THE VEHICLE RUNS OK BUT MY WIFE IS AFRAID TO DRIVE OR RIDE IN IT. MY LAST CALL TO THEM WAS OCT 2019. THEY SAID THEY WOULD TRY TO BUMP IT UP, BUT NEVER CALLED ME BACK.
Mfg Campaign: 11277703
Recall Date: Nov 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11256707
Recall Date: Sep 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11256707
Recall Date: Sep 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11256707
Recall Date: Sep 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. WHILE OPERATING THE VEHICLE, THE BLIND SPOT MONITORING SYSTEM MALFUNCTIONED AND THE DRIVER WAS NOT ALERTED OF OTHER VEHICLES. ALSO THE SEAT BELT WARNING ALARM INTERMITTENTLY MALFUNCTIONED AND DID NOT REMIND OCCUPANTS TO FASTEN THEIR SEAT BELTS. IN ADDITION, WHILE OPERATING THE VEHICLE, THE WINDOWS ERRONEOUSLY ROLLED DOWN. THE CONTACT INDICATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. AUDI OF RICHFIELD (1401 77TH ST. EAST, RICHFIELD, MN) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 100.
Mfg Campaign: 11256707
Recall Date: Sep 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Corrective Action:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Additional Notes:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Mfg Campaign: 11256022
Recall Date: Sep 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Corrective Action:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Additional Notes:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Mfg Campaign: 11256022
Recall Date: Sep 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Corrective Action:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Additional Notes:
AFTER 10K MILES WE STARTED NOTICING ABNORMAL WEAR ON THE OUTSIDE OF THE TIRES. I HAVE THE 18" GOODYEAR RUNFLAT TIRES. THE TIRES ARE CHUNKING SEVERELY POSING A SERIOUS SAFETY CONCERN FOR MY FAMILY. AUDI HAS A TSB FOR THE SAME CONDITION ON THE 20" TIRE. I DO NOT KNOW WHY THE DO NOT COVER THE SAME CONDITION ON THE 18" TIRE??
Mfg Campaign: 11256022
Recall Date: Sep 16, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUDI WYOMING VALLEY (1470 PA-315 #3, WILKES-BARRE, PA 18702, (570) 714-6550) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER STATED RECALL COMPLETED ON 10/14/19. ALL IS RESOLVED.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUDI WYOMING VALLEY (1470 PA-315 #3, WILKES-BARRE, PA 18702, (570) 714-6550) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER STATED RECALL COMPLETED ON 10/14/19. ALL IS RESOLVED.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. AUDI WYOMING VALLEY (1470 PA-315 #3, WILKES-BARRE, PA 18702, (570) 714-6550) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE AND WERE ON BACKORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TR CONSUMER STATED RECALL COMPLETED ON 10/14/19. ALL IS RESOLVED.*JB
Mfg Campaign: 11255334
Recall Date: Sep 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED WHILE DRIVING AT HIGH SPEED ON A HIGHWAY IN TEXAS. FIRST WE HEARD A BIG LOUD BOOM THINKING WE GOT HIT, OR WE HAD A TIRE BLEW UP, THEN WE REALIZED WE WERE COVERED IN SHATTERED GLASS ALL OVER THE FRONT SEAT AND SECOND ROW (SUN SHADE WAS OPEN). WE WERE LUCKY THIS TIME SINCE NO OTHER VEHICLE WAS NEAR US AND NO ONE GOT HURT. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED.
Corrective Action:
SUNROOF EXPLODED WHILE DRIVING AT HIGH SPEED ON A HIGHWAY IN TEXAS. FIRST WE HEARD A BIG LOUD BOOM THINKING WE GOT HIT, OR WE HAD A TIRE BLEW UP, THEN WE REALIZED WE WERE COVERED IN SHATTERED GLASS ALL OVER THE FRONT SEAT AND SECOND ROW (SUN SHADE WAS OPEN). WE WERE LUCKY THIS TIME SINCE NO OTHER VEHICLE WAS NEAR US AND NO ONE GOT HURT. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED.
Additional Notes:
SUNROOF EXPLODED WHILE DRIVING AT HIGH SPEED ON A HIGHWAY IN TEXAS. FIRST WE HEARD A BIG LOUD BOOM THINKING WE GOT HIT, OR WE HAD A TIRE BLEW UP, THEN WE REALIZED WE WERE COVERED IN SHATTERED GLASS ALL OVER THE FRONT SEAT AND SECOND ROW (SUN SHADE WAS OPEN). WE WERE LUCKY THIS TIME SINCE NO OTHER VEHICLE WAS NEAR US AND NO ONE GOT HURT. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED.
Mfg Campaign: 11254077
Recall Date: Sep 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE BACKING UP, IMAGE OF REAR VIEW AND OVERHEAD CAMERA FROZE. IMAGE SHOWED A CLEAR AREA BEHIND CAR AND I CONTINUED TO BACK. I BACKED SEVERAL MORE YARDS AND HIT THICK UNDERBRUSH BEFORE I REALIZED THE IMAGE WAS NOT ACCURATE. I CUT OFF CAR AND RESTARTED AND IMAGE STILL FROZE. THERE WAS NO DAMAGE FROM CONTACT WITH BRUSH BUT THERE WAS A LARGE TREE WITHIN 2 FEET OF THE CAR'S REAR.
Corrective Action:
WHILE BACKING UP, IMAGE OF REAR VIEW AND OVERHEAD CAMERA FROZE. IMAGE SHOWED A CLEAR AREA BEHIND CAR AND I CONTINUED TO BACK. I BACKED SEVERAL MORE YARDS AND HIT THICK UNDERBRUSH BEFORE I REALIZED THE IMAGE WAS NOT ACCURATE. I CUT OFF CAR AND RESTARTED AND IMAGE STILL FROZE. THERE WAS NO DAMAGE FROM CONTACT WITH BRUSH BUT THERE WAS A LARGE TREE WITHIN 2 FEET OF THE CAR'S REAR.
Additional Notes:
WHILE BACKING UP, IMAGE OF REAR VIEW AND OVERHEAD CAMERA FROZE. IMAGE SHOWED A CLEAR AREA BEHIND CAR AND I CONTINUED TO BACK. I BACKED SEVERAL MORE YARDS AND HIT THICK UNDERBRUSH BEFORE I REALIZED THE IMAGE WAS NOT ACCURATE. I CUT OFF CAR AND RESTARTED AND IMAGE STILL FROZE. THERE WAS NO DAMAGE FROM CONTACT WITH BRUSH BUT THERE WAS A LARGE TREE WITHIN 2 FEET OF THE CAR'S REAR.
Mfg Campaign: 11234350
Recall Date: Jul 24, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAVE RECEIVED MULTIPLE LETTERS FROM AUDI CONCERNING NHTSA RECALL 19V035. EACH TIME I ATTEMPT TO SCHEDULE THE SUGGESTED REPAIR, THE DEALER (AUDI, ORANGE PARK--JACKSONVILLE, FL) TELLS ME PARTS ARE NOT YET AVAILABLE! WHEN WILL AUDI MAKE PARTS AVAILABLE TO DEALERS FOR THIS RECALL ON THE FUEL RAILS?
Corrective Action:
I HAVE RECEIVED MULTIPLE LETTERS FROM AUDI CONCERNING NHTSA RECALL 19V035. EACH TIME I ATTEMPT TO SCHEDULE THE SUGGESTED REPAIR, THE DEALER (AUDI, ORANGE PARK--JACKSONVILLE, FL) TELLS ME PARTS ARE NOT YET AVAILABLE! WHEN WILL AUDI MAKE PARTS AVAILABLE TO DEALERS FOR THIS RECALL ON THE FUEL RAILS?
Additional Notes:
I HAVE RECEIVED MULTIPLE LETTERS FROM AUDI CONCERNING NHTSA RECALL 19V035. EACH TIME I ATTEMPT TO SCHEDULE THE SUGGESTED REPAIR, THE DEALER (AUDI, ORANGE PARK--JACKSONVILLE, FL) TELLS ME PARTS ARE NOT YET AVAILABLE! WHEN WILL AUDI MAKE PARTS AVAILABLE TO DEALERS FOR THIS RECALL ON THE FUEL RAILS?
Mfg Campaign: 11221219
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
CLICKING NOISE WHILE STOPING AND BUZZING WHILE TURNING. I AM NOT ALONE, BUT THERE ARE THOUSANDS LIKE OWNERS COMPLAINING ABOUT THIS , WHY NO OFFICIAL IS ASKING AUDI TO FIX IT? OR DO WE NEED FIRE AND CRASHES AND LIFE LOSSES FOR NHTS TO ISSUE A RECALL?
Corrective Action:
CLICKING NOISE WHILE STOPING AND BUZZING WHILE TURNING. I AM NOT ALONE, BUT THERE ARE THOUSANDS LIKE OWNERS COMPLAINING ABOUT THIS , WHY NO OFFICIAL IS ASKING AUDI TO FIX IT? OR DO WE NEED FIRE AND CRASHES AND LIFE LOSSES FOR NHTS TO ISSUE A RECALL?
Additional Notes:
CLICKING NOISE WHILE STOPING AND BUZZING WHILE TURNING. I AM NOT ALONE, BUT THERE ARE THOUSANDS LIKE OWNERS COMPLAINING ABOUT THIS , WHY NO OFFICIAL IS ASKING AUDI TO FIX IT? OR DO WE NEED FIRE AND CRASHES AND LIFE LOSSES FOR NHTS TO ISSUE A RECALL?
Mfg Campaign: 11217212
Recall Date: May 31, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI CHANTILLY (14839 STONECROFT CENTER CT, CHANTILLY, VA 20151, (855) 716-7382) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL 9, 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI CHANTILLY (14839 STONECROFT CENTER CT, CHANTILLY, VA 20151, (855) 716-7382) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL 9, 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V035000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI CHANTILLY (14839 STONECROFT CENTER CT, CHANTILLY, VA 20151, (855) 716-7382) WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL APRIL 9, 2019. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11187085
Recall Date: Mar 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Corrective Action:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Additional Notes:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Mfg Campaign: 11172184
Recall Date: Jan 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Corrective Action:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Additional Notes:
AUTOMATIC REAR DOOR LIFTS OPEN BY ITSELF INTERMITTENTLY WHILE THE VEHICLE IS PARKED AND LOCKED. I TOOK THE VEHICLE TO MCKENNA AUDI IN NORWALK (1/22/19). TECHNICIANS COULD NOT FIND FAULT. CANNOT REPAIR IF NOT BROKEN OR SHOWING FAULT. WE STILL HAVE THE PROBLEM, IT HAPPENED THREE DIFFERENT TIMES, TWICE AT HOME INSIDE THE GARAGE AND ONCE AT A RESTAURANT PARKING LOT. REMOTES WERE NOT USED OR PRESS ACCIDENTLY TO ACTIVATE THE REAR DOOR OPENER. THE LAST TIME THE REAR DOOR OPEN BY ITSELF, I TRIED TO USE THE REMOTE TO CLOSE IT, BUT THE DOOR WILL NOT CLOSE AND MADE A LATCHING NOISE, LIKE IT WAS TRYING TO LOCK THE DOOR. I WAS ABLE TO CLOSE THE DOOR MANUALLY, AFTER IT CLOSED, THE REMOTE WORKED AND I WAS ABLE TO OPENED AND CLOSED THE REAR DOOR AUTOMATICALLY.
Mfg Campaign: 11172184
Recall Date: Jan 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
GOODYEAR EAGLE SPORT RUN-FLAT TIRES ON A NEW 2017 AUDI Q7 ARE COMPLETELY BALD ON THE FRONT OUTSIDES AND HAVE CHUNKS COMING OFF OF THEM BY 16,000 MILES. IT WAS ACTUALLY A PROBLEM EARLIER, BUT MY CURRENT MILEAGE IS 16,000 SO I'M USING THAT NUMBER. IT'S A KNOWN ISSUE ACCORDING TO AUDI, BUT AUDI OF NORTH AMERICA ONLY PASSES THE BUCK AND SAYS THE DEALERSHIP SHOULD DEAL WITH IT. THE DEALERSHIP WAS THE ONE THAT TOLD ME TO CONTACT AUDI OF NORTH AMERICA.
Corrective Action:
GOODYEAR EAGLE SPORT RUN-FLAT TIRES ON A NEW 2017 AUDI Q7 ARE COMPLETELY BALD ON THE FRONT OUTSIDES AND HAVE CHUNKS COMING OFF OF THEM BY 16,000 MILES. IT WAS ACTUALLY A PROBLEM EARLIER, BUT MY CURRENT MILEAGE IS 16,000 SO I'M USING THAT NUMBER. IT'S A KNOWN ISSUE ACCORDING TO AUDI, BUT AUDI OF NORTH AMERICA ONLY PASSES THE BUCK AND SAYS THE DEALERSHIP SHOULD DEAL WITH IT. THE DEALERSHIP WAS THE ONE THAT TOLD ME TO CONTACT AUDI OF NORTH AMERICA.
Additional Notes:
GOODYEAR EAGLE SPORT RUN-FLAT TIRES ON A NEW 2017 AUDI Q7 ARE COMPLETELY BALD ON THE FRONT OUTSIDES AND HAVE CHUNKS COMING OFF OF THEM BY 16,000 MILES. IT WAS ACTUALLY A PROBLEM EARLIER, BUT MY CURRENT MILEAGE IS 16,000 SO I'M USING THAT NUMBER. IT'S A KNOWN ISSUE ACCORDING TO AUDI, BUT AUDI OF NORTH AMERICA ONLY PASSES THE BUCK AND SAYS THE DEALERSHIP SHOULD DEAL WITH IT. THE DEALERSHIP WAS THE ONE THAT TOLD ME TO CONTACT AUDI OF NORTH AMERICA.
Mfg Campaign: 11163974
Recall Date: Dec 29, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I AND MY WIFE WERE DRIVING DOWN IN OUR AUDI Q7 2017 MODEL ON I-95 SOUTH (BETWEEN EXIT 12 AND 11) IN CAR LANES IN NJ WHEN THE SUNROOF EXPLODED AND SHATTERED BY ITSELF. IT WAS AROUND 9AM ON SATURDAY. THERE WAS NO TRAFFIC AROUND US AND WE DID NOT SEE ANYTHING HIT THE CAR. THIS COULD NOT BE IMPACT RELATED.
Corrective Action:
I AND MY WIFE WERE DRIVING DOWN IN OUR AUDI Q7 2017 MODEL ON I-95 SOUTH (BETWEEN EXIT 12 AND 11) IN CAR LANES IN NJ WHEN THE SUNROOF EXPLODED AND SHATTERED BY ITSELF. IT WAS AROUND 9AM ON SATURDAY. THERE WAS NO TRAFFIC AROUND US AND WE DID NOT SEE ANYTHING HIT THE CAR. THIS COULD NOT BE IMPACT RELATED.
Additional Notes:
I AND MY WIFE WERE DRIVING DOWN IN OUR AUDI Q7 2017 MODEL ON I-95 SOUTH (BETWEEN EXIT 12 AND 11) IN CAR LANES IN NJ WHEN THE SUNROOF EXPLODED AND SHATTERED BY ITSELF. IT WAS AROUND 9AM ON SATURDAY. THERE WAS NO TRAFFIC AROUND US AND WE DID NOT SEE ANYTHING HIT THE CAR. THIS COULD NOT BE IMPACT RELATED.
Mfg Campaign: 11155723
Recall Date: Dec 3, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CPSC: WHILE BEING DRIVEN BY MY BROTHER-IN-LAW WITH MY SISTER AS A PASSENGER, MY 2017 AUDI Q7 CAUGHT FIRE AND WAS ENGULFED IN FLAMES IN A MATTER OF SECONDS. THE FIRE WAS PROCEEDED BY A SOUND, AND THE FIRE SEEMED TO COME FROM FRONT PASSENGER SIDE. IT WAS NOT STRUCK BY ANYTHING AND DID NOT RUN OVER ANYTHING. *DT THE CONSUMER STATED THE VEHICLE WAS PREVIOUSLY REPAIRED DUE TO A FUEL LEAK. *JS
Corrective Action:
CPSC: WHILE BEING DRIVEN BY MY BROTHER-IN-LAW WITH MY SISTER AS A PASSENGER, MY 2017 AUDI Q7 CAUGHT FIRE AND WAS ENGULFED IN FLAMES IN A MATTER OF SECONDS. THE FIRE WAS PROCEEDED BY A SOUND, AND THE FIRE SEEMED TO COME FROM FRONT PASSENGER SIDE. IT WAS NOT STRUCK BY ANYTHING AND DID NOT RUN OVER ANYTHING. *DT THE CONSUMER STATED THE VEHICLE WAS PREVIOUSLY REPAIRED DUE TO A FUEL LEAK. *JS
Additional Notes:
CPSC: WHILE BEING DRIVEN BY MY BROTHER-IN-LAW WITH MY SISTER AS A PASSENGER, MY 2017 AUDI Q7 CAUGHT FIRE AND WAS ENGULFED IN FLAMES IN A MATTER OF SECONDS. THE FIRE WAS PROCEEDED BY A SOUND, AND THE FIRE SEEMED TO COME FROM FRONT PASSENGER SIDE. IT WAS NOT STRUCK BY ANYTHING AND DID NOT RUN OVER ANYTHING. *DT THE CONSUMER STATED THE VEHICLE WAS PREVIOUSLY REPAIRED DUE TO A FUEL LEAK. *JS
Mfg Campaign: 11155049
Recall Date: Nov 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PRE-SENSE SYTSTEM NEARLY CAUSED ACCIDENT ON TWO OCCASIONS WHERE THERE WAS NO REASON FOR IT TO STOP THE CAR. FIRST TIME WAS AT 75MPH, ON CALIF. 46, 4 LANES DIVIDED, WESTBOUND ABOUT 25 MILES WEST OF I5, LEVEL STRETCH OF ROAD, CLEAR WEATHER, NO VEHICLE AHEAD IN EITHER LANE AND NO ONCOMING TRAFFIC. CAR SUDDENLY CUT FUEL AND BRAKED TO A STOP. I WAS IN RIGHT LANE AND ENDED UP ON SHOULDER. FORTUNATELY, NO TRAFFIC CLOSE BEHIND OR I MIGHT HAVE BEEN REAR-ENDED. AUDI DEALER COULD FIND NOTHING WRONG AND HAD NO EXPLANATION. SYSTEM HAS FOUR SETTINGS: EARLY, MEDIUM, LATE AND OFF. DEALER SET SYSTEM TO "LATE". WHEN I ASKED IF I SHOULD TURN IT OFF, I REALIZED THERE WAS NO WAY DEALER WOULD ADVISE ME TO DO SO BECAUSE OF POTENTIAL LIABILITY. SECOND INCIDENT TWO MONTHS LATER. AT NIGHT, ON VENTURA BLVD. IN SHERMAN OAKS, CA, AT CORNER OF KESTER AVE., WESTBOUND AT NIGHT, PULLED INTO LEFT-TURN LANE. INITIATED LEFT TURN BECAUSE ONCOMING TRAFFIC WAS A VERY SAFE DISTANCE, FAR AWAY. PRE-SENSE SYSTEM ACTIVATED AND STOPPED MY CAR IN THE FIRST LANE OF ONCOMING TRAFFIC. BECAUSE THE NEXT ONCOMING VEHICLE WAS IN THE SECOND (RIGHT) LANE, IT DID NOT IMPACT MY CAR. HAD THAT VEHICLE BEEN IN THE FIRST LANE, I WOULD HAVE BEEN STRUCK AT 35-40MPH BROADSIDE. THERE WAS ABSOLUTELY NO REASON FOR THE SYSTEM TO STOP THE CAR. I PULLED OVER AFTER COMPLETING THE TURN AND TURNED THE PRE-SENSE SYSTEM "OFF". THIS SYSTEM IS CLEARLY NOT READY FOR DEPLOYMENT IN VEHICLES. RATHER THAN AVOIDING AN ACCIDENT, THE SYSTEM NEARLY CAUSED AN ACCIDENT THE ONLY TWO TIMES IT EVER ACTIVATED ON MY VEHICLE.
Corrective Action:
PRE-SENSE SYTSTEM NEARLY CAUSED ACCIDENT ON TWO OCCASIONS WHERE THERE WAS NO REASON FOR IT TO STOP THE CAR. FIRST TIME WAS AT 75MPH, ON CALIF. 46, 4 LANES DIVIDED, WESTBOUND ABOUT 25 MILES WEST OF I5, LEVEL STRETCH OF ROAD, CLEAR WEATHER, NO VEHICLE AHEAD IN EITHER LANE AND NO ONCOMING TRAFFIC. CAR SUDDENLY CUT FUEL AND BRAKED TO A STOP. I WAS IN RIGHT LANE AND ENDED UP ON SHOULDER. FORTUNATELY, NO TRAFFIC CLOSE BEHIND OR I MIGHT HAVE BEEN REAR-ENDED. AUDI DEALER COULD FIND NOTHING WRONG AND HAD NO EXPLANATION. SYSTEM HAS FOUR SETTINGS: EARLY, MEDIUM, LATE AND OFF. DEALER SET SYSTEM TO "LATE". WHEN I ASKED IF I SHOULD TURN IT OFF, I REALIZED THERE WAS NO WAY DEALER WOULD ADVISE ME TO DO SO BECAUSE OF POTENTIAL LIABILITY. SECOND INCIDENT TWO MONTHS LATER. AT NIGHT, ON VENTURA BLVD. IN SHERMAN OAKS, CA, AT CORNER OF KESTER AVE., WESTBOUND AT NIGHT, PULLED INTO LEFT-TURN LANE. INITIATED LEFT TURN BECAUSE ONCOMING TRAFFIC WAS A VERY SAFE DISTANCE, FAR AWAY. PRE-SENSE SYSTEM ACTIVATED AND STOPPED MY CAR IN THE FIRST LANE OF ONCOMING TRAFFIC. BECAUSE THE NEXT ONCOMING VEHICLE WAS IN THE SECOND (RIGHT) LANE, IT DID NOT IMPACT MY CAR. HAD THAT VEHICLE BEEN IN THE FIRST LANE, I WOULD HAVE BEEN STRUCK AT 35-40MPH BROADSIDE. THERE WAS ABSOLUTELY NO REASON FOR THE SYSTEM TO STOP THE CAR. I PULLED OVER AFTER COMPLETING THE TURN AND TURNED THE PRE-SENSE SYSTEM "OFF". THIS SYSTEM IS CLEARLY NOT READY FOR DEPLOYMENT IN VEHICLES. RATHER THAN AVOIDING AN ACCIDENT, THE SYSTEM NEARLY CAUSED AN ACCIDENT THE ONLY TWO TIMES IT EVER ACTIVATED ON MY VEHICLE.
Additional Notes:
PRE-SENSE SYTSTEM NEARLY CAUSED ACCIDENT ON TWO OCCASIONS WHERE THERE WAS NO REASON FOR IT TO STOP THE CAR. FIRST TIME WAS AT 75MPH, ON CALIF. 46, 4 LANES DIVIDED, WESTBOUND ABOUT 25 MILES WEST OF I5, LEVEL STRETCH OF ROAD, CLEAR WEATHER, NO VEHICLE AHEAD IN EITHER LANE AND NO ONCOMING TRAFFIC. CAR SUDDENLY CUT FUEL AND BRAKED TO A STOP. I WAS IN RIGHT LANE AND ENDED UP ON SHOULDER. FORTUNATELY, NO TRAFFIC CLOSE BEHIND OR I MIGHT HAVE BEEN REAR-ENDED. AUDI DEALER COULD FIND NOTHING WRONG AND HAD NO EXPLANATION. SYSTEM HAS FOUR SETTINGS: EARLY, MEDIUM, LATE AND OFF. DEALER SET SYSTEM TO "LATE". WHEN I ASKED IF I SHOULD TURN IT OFF, I REALIZED THERE WAS NO WAY DEALER WOULD ADVISE ME TO DO SO BECAUSE OF POTENTIAL LIABILITY. SECOND INCIDENT TWO MONTHS LATER. AT NIGHT, ON VENTURA BLVD. IN SHERMAN OAKS, CA, AT CORNER OF KESTER AVE., WESTBOUND AT NIGHT, PULLED INTO LEFT-TURN LANE. INITIATED LEFT TURN BECAUSE ONCOMING TRAFFIC WAS A VERY SAFE DISTANCE, FAR AWAY. PRE-SENSE SYSTEM ACTIVATED AND STOPPED MY CAR IN THE FIRST LANE OF ONCOMING TRAFFIC. BECAUSE THE NEXT ONCOMING VEHICLE WAS IN THE SECOND (RIGHT) LANE, IT DID NOT IMPACT MY CAR. HAD THAT VEHICLE BEEN IN THE FIRST LANE, I WOULD HAVE BEEN STRUCK AT 35-40MPH BROADSIDE. THERE WAS ABSOLUTELY NO REASON FOR THE SYSTEM TO STOP THE CAR. I PULLED OVER AFTER COMPLETING THE TURN AND TURNED THE PRE-SENSE SYSTEM "OFF". THIS SYSTEM IS CLEARLY NOT READY FOR DEPLOYMENT IN VEHICLES. RATHER THAN AVOIDING AN ACCIDENT, THE SYSTEM NEARLY CAUSED AN ACCIDENT THE ONLY TWO TIMES IT EVER ACTIVATED ON MY VEHICLE.
Mfg Campaign: 11154083
Recall Date: Nov 26, 2018
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