Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q5 and SQ5 vehicles. In the event of a crash deploying the passenger's frontal air bag, the instrument panel carrier may break due to incorrect welding. If the carrier breaks, there may be damage to the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90N1
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Consumer Complaints
53 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Corrective Action:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Additional Notes:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Mfg Campaign: 11518689
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Corrective Action:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Additional Notes:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Mfg Campaign: 11518689
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Corrective Action:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Additional Notes:
Traveling north Interstate 95 about 40 miles south of Jacksonville, Fl. 4/7/23 at 8 am. Traffic slowed , brakes flailed , no emergency brakes, hit others cars and travelled off road, car flew into a tree 10 ft up, cut off the top of tree and landed on nose upside down against a tree
Mfg Campaign: 11518689
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.
Corrective Action:
The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.
Additional Notes:
The contact owns a 2019 Audi Q5. The contact stated that after parking the vehicle and with the engine idling, she exit the vehicle, and moments later the vehicle erroneously began to drive forward and crashed into an office building. During the crash, no injuries were reported. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 35,000.
Mfg Campaign: 11475865
Recall Date: Jul 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, the catastrophic transmission failure message was displayed and the vehicle inadvertently shifted into manual third gear. The vehicle was waiting to be towed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to exit the vehicle immediately and to have it towed to the dealer. The failure mileage was approximately 31,000.
Corrective Action:
The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, the catastrophic transmission failure message was displayed and the vehicle inadvertently shifted into manual third gear. The vehicle was waiting to be towed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to exit the vehicle immediately and to have it towed to the dealer. The failure mileage was approximately 31,000.
Additional Notes:
The contact owns a 2019 Audi Q5. The contact stated that while driving at an undisclosed speed, the catastrophic transmission failure message was displayed and the vehicle inadvertently shifted into manual third gear. The vehicle was waiting to be towed. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to exit the vehicle immediately and to have it towed to the dealer. The failure mileage was approximately 31,000.
Mfg Campaign: 11465903
Recall Date: May 24, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
Power steering rack failed on 4/12/2022 as I drove on I-75 South between Gainesville and Tampa. Lost power steering on the Interstate, putting safety of my passengers (and other vehicles) at risk on the interstate. Audi sent tow and transported vehicle to Wesley Chapel Audi. Failure was confirmed and rack was replaced under warranty.
Corrective Action:
Power steering rack failed on 4/12/2022 as I drove on I-75 South between Gainesville and Tampa. Lost power steering on the Interstate, putting safety of my passengers (and other vehicles) at risk on the interstate. Audi sent tow and transported vehicle to Wesley Chapel Audi. Failure was confirmed and rack was replaced under warranty.
Additional Notes:
Power steering rack failed on 4/12/2022 as I drove on I-75 South between Gainesville and Tampa. Lost power steering on the Interstate, putting safety of my passengers (and other vehicles) at risk on the interstate. Audi sent tow and transported vehicle to Wesley Chapel Audi. Failure was confirmed and rack was replaced under warranty.
Mfg Campaign: 11461451
Recall Date: Apr 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
2019 Q5 - 19457 miles. Power steering failed while traveling on an internal curved road at 10mph. Fortunately, the road was not busy and I was able to pull besides a curb. The car flashed a 'Steering: Malfunction! Please stop vehicle' warning and it was really hard to maneuver the car. Towed the car to nearest Audi dealership and dealer is looking at it. But if this had happened on a freeway, it would've resulted in a catastrophic accident.
Corrective Action:
2019 Q5 - 19457 miles. Power steering failed while traveling on an internal curved road at 10mph. Fortunately, the road was not busy and I was able to pull besides a curb. The car flashed a 'Steering: Malfunction! Please stop vehicle' warning and it was really hard to maneuver the car. Towed the car to nearest Audi dealership and dealer is looking at it. But if this had happened on a freeway, it would've resulted in a catastrophic accident.
Additional Notes:
2019 Q5 - 19457 miles. Power steering failed while traveling on an internal curved road at 10mph. Fortunately, the road was not busy and I was able to pull besides a curb. The car flashed a 'Steering: Malfunction! Please stop vehicle' warning and it was really hard to maneuver the car. Towed the car to nearest Audi dealership and dealer is looking at it. But if this had happened on a freeway, it would've resulted in a catastrophic accident.
Mfg Campaign: 11455556
Recall Date: Mar 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Corrective Action:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Additional Notes:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Mfg Campaign: 11453048
Recall Date: Feb 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Corrective Action:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Additional Notes:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Mfg Campaign: 11453048
Recall Date: Feb 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Corrective Action:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Additional Notes:
I received a Safety Recall from Audi of America for my 2019 Audi Q5, I am pleased that the recall is being done. However, the description of what could happen, in the Safety Recall letter, should water enter the Gateway Module does not describe what happen to me when the Gateway Control Module got wet from liquid spilled in the backseat of my car. The 2nd paragraph under “ What is the Issue “ states in part, “ The vehicle remains steerable and the brake system is fully operable. The engine goes into emergency mode and remains in operation with reduced power. “ I was driving my 2019 Audi Q5 on December 12, 2021 on a heavy traveled avenue with many traffic lights. As I went thru the second light before entering 1- 20 West the car just shut down and I mean totally stopped. No warning, nothing. The vehicle was not steerable, The brake system did not work The engine did not start, did not go into an emergency mode and did not remain in operation with reduced power. The car was Totally Un-Operable We called 911 for the Police and a Tow Truck. We sat in horrible traffic for more than 2 hours even with the Police. And the car could not be towed with a regular truck because the wheels were locked. Thus another tow truck had to be called so the car could be put on a flatbed truck to be taken to the Audi Dealer. I believe the Safety Notice from Audi needs to be corrected to give Notice that the Gateway Control Module when exposed to water can and has shut the entire system down and the car can become entirely inoperable as I described above. This is a very dangerous situation which may not only cause serious accidents but permanent injuries and death. I shiver now when I think of what else could have happened to us, but for the Grace of God, because we were seconds from getting on I- 20 West when the car just stopped. I appreciate this opportunity to share this information with you. I hope it will make a positive difference for the safety of others.
Mfg Campaign: 11453048
Recall Date: Feb 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Corrective Action:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Additional Notes:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Mfg Campaign: 11447099
Recall Date: Jan 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Corrective Action:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Additional Notes:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Mfg Campaign: 11447099
Recall Date: Jan 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Corrective Action:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Additional Notes:
After driving on deep wet icy slush, the vehicle was on a straight section of road and suddenly vehicle inexplicably veered hard to the left causing it to run off the road and into a tree. Electrical component failure lights were illuminated on dash afterwards. What component or system failed or malfunctioned, and is it available for inspection upon request? I believe that the stability control systems and or drive train suddenly changed. I believe this might be due to water ingress and failure of gateway module. This is available upon request. Car is in shop How was your safety or the safety of others put at risk? sudden loss of steering control in icy conditions Has the problem been reproduced or confirmed by a dealer or independent service center? not yet. Current recall Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? body shop is looking at vehicle Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? I was unaware of warning lamps until after loss of control.
Mfg Campaign: 11447099
Recall Date: Jan 11, 2022
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
A vehicle service center noticed that the rubber on the surface of the tire tread appeared to be failing /deteriorating on all four tires in a way that was not normal. Cracks at least .25 inches deep are forming and some small chunks are separating. Given that the same condition exists on all four tires, this appears to be a manufacturing defect. The dealership examined the tires and agreed that the condition was not normal but not currently part of the Continental tire recall. We highly recommend that this line of tires be included in the recall to protect the safety of drivers and passengers.
Corrective Action:
A vehicle service center noticed that the rubber on the surface of the tire tread appeared to be failing /deteriorating on all four tires in a way that was not normal. Cracks at least .25 inches deep are forming and some small chunks are separating. Given that the same condition exists on all four tires, this appears to be a manufacturing defect. The dealership examined the tires and agreed that the condition was not normal but not currently part of the Continental tire recall. We highly recommend that this line of tires be included in the recall to protect the safety of drivers and passengers.
Additional Notes:
A vehicle service center noticed that the rubber on the surface of the tire tread appeared to be failing /deteriorating on all four tires in a way that was not normal. Cracks at least .25 inches deep are forming and some small chunks are separating. Given that the same condition exists on all four tires, this appears to be a manufacturing defect. The dealership examined the tires and agreed that the condition was not normal but not currently part of the Continental tire recall. We highly recommend that this line of tires be included in the recall to protect the safety of drivers and passengers.
Mfg Campaign: 11420676
Recall Date: Jun 12, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Corrective Action:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Additional Notes:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Mfg Campaign: 11390728
Recall Date: Jan 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Corrective Action:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Additional Notes:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Mfg Campaign: 11390728
Recall Date: Jan 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Corrective Action:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Additional Notes:
VEHICLE KEEPS STATING SAFETY SYSTEM MALFUNCTION. THE PASSENGER AIRBAG CONTINUES TO TURN ON AND OFF WHILE DRIVING. EVEN WHEN MANUALLY SHUT OFF THROUGH GLOVE BOX, THE ALERT CONTINUES TO OCCUR WHILE DRIVING.
Mfg Campaign: 11390728
Recall Date: Jan 29, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
2019 Q5 - LESS THAN 8,000 MILES. POWER STEERING FAILED. THANKFULLY WAS NOT ON THE MAIN ROAD, BUT THIS IS A LIFE THREATENING FAULT AND POSSESS SERIOUS RISKS. I WAS REVERSING THE VEHICLE IN MY PARKING AND THE STEERING FAILED. THEREAFTER, GOT IT TOWED TO BELL AUDI AT EDISON.
Corrective Action:
2019 Q5 - LESS THAN 8,000 MILES. POWER STEERING FAILED. THANKFULLY WAS NOT ON THE MAIN ROAD, BUT THIS IS A LIFE THREATENING FAULT AND POSSESS SERIOUS RISKS. I WAS REVERSING THE VEHICLE IN MY PARKING AND THE STEERING FAILED. THEREAFTER, GOT IT TOWED TO BELL AUDI AT EDISON.
Additional Notes:
2019 Q5 - LESS THAN 8,000 MILES. POWER STEERING FAILED. THANKFULLY WAS NOT ON THE MAIN ROAD, BUT THIS IS A LIFE THREATENING FAULT AND POSSESS SERIOUS RISKS. I WAS REVERSING THE VEHICLE IN MY PARKING AND THE STEERING FAILED. THEREAFTER, GOT IT TOWED TO BELL AUDI AT EDISON.
Mfg Campaign: 11383261
Recall Date: Dec 13, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11354984
Recall Date: Sep 14, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
2017 AND NEWER AUDI VEHICLES WITH REAR CROSS TRAFFIC ALERT AND POSSIBLY THOSE WITH JUST AUDI PRE-SENSE ARE EXTREMELY FREQUENTLY GENERATING FALSE POSITIVES WHEN REVERSING. THE SYSTEM IS INCORRECTLY SENSING AN OBJECT AND ACTIVATING THE PARKING BRAKE TO AVOID A COLLISION. THIS RESULTS IN A SUDDEN VEHICLE JERK, BRAKES SCRAPING, AND IMMEDIATE CONFUSION FOR THE DRIVER. I HAVE PERSONALLY EXPERIENCED THIS ON NUMEROUS OCCASIONS WHEN REVERSING AND HAVE ATTACHED DOZENS OF COMPLAINTS SHOWING THIS IS A WIDESPREAD FAULT IN THE DESIGN OF THE SYSTEM. IT IS FALSELY ACTIVATING BECAUSE IT IS NOT ACCURATELY TUNED TO DETECT AN INCOMING OBJECT. HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/784663-GRINDING-IN-REVERSE HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/7WKJUP/FALSE_PRESENSE_WARNINGS_SCARING_THE_LIVING_[XXX]/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/SQ5-AUTO-BRAKE-REVERSE-2959805/ HTTPS://WWW.AUDIWORLD.COM/FORUMS/AUDI-A5-S5-RS5-COUPE-CABRIO-B9-220/WEIRD-GRINDING-NOISE-STOPPING-WHILE-REVERSE-2937261/ HTTPS://WWW.REDDIT.COM/R/AUDI/COMMENTS/6G3M0P/2018_S5_SPORTBACK_REVERSE_GRINDING_SOUND_PARKING/ PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11354984
Recall Date: Sep 14, 2020
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