Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q5 and SQ5 vehicles. In the event of a crash deploying the passenger's frontal air bag, the instrument panel carrier may break due to incorrect welding. If the carrier breaks, there may be damage to the passenger frontal air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90N1
Recall Date: Jun 19, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Consumer Complaints
53 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The right back up light is defective. This light is in the right rear light housing that sits in the rear bumper. The defective light indicator came on before the 5 year/40k mile warranty had expired. The lamp bulb was changed as I believed this was the cause of the defect error. Took vehicle to Audi dealership where the car was purchased and the service advisor mentioned this happens "all the time" and the entire rear light housing will need to be replaced. Technician diagnostics confirmed this. The bulb was not in-fact out, the power/wiring to the housing was not malfunctioning and the error/fault/malfunction is in the rear bumper light housing. This same issue with 2018 and 2019 Audi's was reported in a thread on [XXX] as well. I feel this is a manufacturing defect and repair/replacement should be covered by the manufacturer, not the consumer. Not having an illuminated reverse backup light is a safety concern for all drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The right back up light is defective. This light is in the right rear light housing that sits in the rear bumper. The defective light indicator came on before the 5 year/40k mile warranty had expired. The lamp bulb was changed as I believed this was the cause of the defect error. Took vehicle to Audi dealership where the car was purchased and the service advisor mentioned this happens "all the time" and the entire rear light housing will need to be replaced. Technician diagnostics confirmed this. The bulb was not in-fact out, the power/wiring to the housing was not malfunctioning and the error/fault/malfunction is in the rear bumper light housing. This same issue with 2018 and 2019 Audi's was reported in a thread on [XXX] as well. I feel this is a manufacturing defect and repair/replacement should be covered by the manufacturer, not the consumer. Not having an illuminated reverse backup light is a safety concern for all drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The right back up light is defective. This light is in the right rear light housing that sits in the rear bumper. The defective light indicator came on before the 5 year/40k mile warranty had expired. The lamp bulb was changed as I believed this was the cause of the defect error. Took vehicle to Audi dealership where the car was purchased and the service advisor mentioned this happens "all the time" and the entire rear light housing will need to be replaced. Technician diagnostics confirmed this. The bulb was not in-fact out, the power/wiring to the housing was not malfunctioning and the error/fault/malfunction is in the rear bumper light housing. This same issue with 2018 and 2019 Audi's was reported in a thread on [XXX] as well. I feel this is a manufacturing defect and repair/replacement should be covered by the manufacturer, not the consumer. Not having an illuminated reverse backup light is a safety concern for all drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11674381
Recall Date: Jul 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During a rain storm a water egress issue damaged my comfort control module. An issue identified for many Audi Q5 vehicles; however my VIN for some reason is not showing this recall. It appears the recall may need to be expanded.
Corrective Action:
During a rain storm a water egress issue damaged my comfort control module. An issue identified for many Audi Q5 vehicles; however my VIN for some reason is not showing this recall. It appears the recall may need to be expanded.
Additional Notes:
During a rain storm a water egress issue damaged my comfort control module. An issue identified for many Audi Q5 vehicles; however my VIN for some reason is not showing this recall. It appears the recall may need to be expanded.
Mfg Campaign: 11654565
Recall Date: Apr 14, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
When I'm waiting to turn and have to almost stop, there is a lag when I accelerate causing the anticipated time to make the turn longer than expected. Almost caused an accident because car wouldn't go when gas was pushed. Very scary.
Corrective Action:
When I'm waiting to turn and have to almost stop, there is a lag when I accelerate causing the anticipated time to make the turn longer than expected. Almost caused an accident because car wouldn't go when gas was pushed. Very scary.
Additional Notes:
When I'm waiting to turn and have to almost stop, there is a lag when I accelerate causing the anticipated time to make the turn longer than expected. Almost caused an accident because car wouldn't go when gas was pushed. Very scary.
Mfg Campaign: 11644916
Recall Date: Feb 25, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Getting a message DRIVER SYSTEM MALFUNCTION PLEASE CONTACT SERVICE, I went to a specialized European mechanic and he informed me that the OEM TURBOCHARGER BOOSTER is the problem. He stated that this is a very common problem in the AUDI. He is surprised that there is no recall because it is happening to a lot of cars. The message is constantly coming back.
Corrective Action:
Getting a message DRIVER SYSTEM MALFUNCTION PLEASE CONTACT SERVICE, I went to a specialized European mechanic and he informed me that the OEM TURBOCHARGER BOOSTER is the problem. He stated that this is a very common problem in the AUDI. He is surprised that there is no recall because it is happening to a lot of cars. The message is constantly coming back.
Additional Notes:
Getting a message DRIVER SYSTEM MALFUNCTION PLEASE CONTACT SERVICE, I went to a specialized European mechanic and he informed me that the OEM TURBOCHARGER BOOSTER is the problem. He stated that this is a very common problem in the AUDI. He is surprised that there is no recall because it is happening to a lot of cars. The message is constantly coming back.
Mfg Campaign: 11636612
Recall Date: Jan 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was coming to a stop. No objects were in front of me. At about 5mph I was violently thrown forward as the car applied full braking. I do not recall whether I was braking, coasting. This happened a second time as we were making a slow speed turn in an intersection, applying light acceleration. I have not taken the car to the dealership. There were no accidents in both cases. I did go into the vehicle settings and turned the AES off. There have been no further incidents.
Corrective Action:
I was coming to a stop. No objects were in front of me. At about 5mph I was violently thrown forward as the car applied full braking. I do not recall whether I was braking, coasting. This happened a second time as we were making a slow speed turn in an intersection, applying light acceleration. I have not taken the car to the dealership. There were no accidents in both cases. I did go into the vehicle settings and turned the AES off. There have been no further incidents.
Additional Notes:
I was coming to a stop. No objects were in front of me. At about 5mph I was violently thrown forward as the car applied full braking. I do not recall whether I was braking, coasting. This happened a second time as we were making a slow speed turn in an intersection, applying light acceleration. I have not taken the car to the dealership. There were no accidents in both cases. I did go into the vehicle settings and turned the AES off. There have been no further incidents.
Mfg Campaign: 11625856
Recall Date: Nov 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The hydraulic engine motor mounts have failed at 45,000 miles
Corrective Action:
The hydraulic engine motor mounts have failed at 45,000 miles
Additional Notes:
The hydraulic engine motor mounts have failed at 45,000 miles
Mfg Campaign: 11602444
Recall Date: Jul 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.
Corrective Action:
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.
Additional Notes:
CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.
Mfg Campaign: 11591852
Recall Date: May 31, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11577833
Recall Date: Mar 17, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Seat belt would not release. The first dozen or so times it was extremely difficult to get it to release. Over time it became less difficult, still a struggle. It is currently at Audi of Greenville, SC waiting for a replacement part for a safety issue at a cost of almost $800.
Corrective Action:
Seat belt would not release. The first dozen or so times it was extremely difficult to get it to release. Over time it became less difficult, still a struggle. It is currently at Audi of Greenville, SC waiting for a replacement part for a safety issue at a cost of almost $800.
Additional Notes:
Seat belt would not release. The first dozen or so times it was extremely difficult to get it to release. Over time it became less difficult, still a struggle. It is currently at Audi of Greenville, SC waiting for a replacement part for a safety issue at a cost of almost $800.
Mfg Campaign: 11569851
Recall Date: Feb 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?
Corrective Action:
I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?
Additional Notes:
I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?
Mfg Campaign: 11564589
Recall Date: Jan 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Corrective Action:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Additional Notes:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Mfg Campaign: 11559588
Recall Date: Dec 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Corrective Action:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Additional Notes:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Mfg Campaign: 11559588
Recall Date: Dec 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Corrective Action:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Additional Notes:
My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.
Mfg Campaign: 11559588
Recall Date: Dec 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.
Corrective Action:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.
Additional Notes:
When driving in extreme cold (ambient temperatures of -35 or colder) and I reach a speed of 50mph or higher, my engine fails. The dealership refuses to resolve this issue. I am listing the first time this happened, although it is an ongoing issue.
Mfg Campaign: 11549977
Recall Date: Oct 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11536325
Recall Date: Aug 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11536325
Recall Date: Aug 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near Cape Girardeau MO. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.
Corrective Action:
Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near Cape Girardeau MO. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.
Additional Notes:
Sunroof exploded--no sign of rock (not near overpass), gun shot, bird,etc. It just blew up at highway speed on 6/17/2023 near milepost 98 on I-55 south near Cape Girardeau MO. Fortunately the interior cloth sunshade prevented glass from entering the vehicle. We were at risk from the shock of the situation and the possibility of glass debris (but see above). No warning, no inspections.
Mfg Campaign: 11527608
Recall Date: Jun 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Corrective Action:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Additional Notes:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Mfg Campaign: 11523800
Recall Date: May 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Corrective Action:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Additional Notes:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Mfg Campaign: 11523800
Recall Date: May 25, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Corrective Action:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Additional Notes:
I have a 2019 Audi Q5 with under 24k miles over the past 4 years of new vehicle ownership. There have been 5+ instances where I am driving under normal conditions and suddenly the vehicle jerks abruptly, slows down to half the original speed (from 65 mph on freeway to 30 mph), gear shifting becomes irregular and the following indicators appear on the dashboard: 1) check engine light, 2) vehicle repair required 3) warning icon w/ triangle around and exclamation point. "Drive system malfunction" note appears on screen. Ignition cycling may temporarily remove the warning indicator lights, however the same exact issue happens once I'm back on the road - sometimes only driving at 20 mph through residential streets. I have taken the vehicle into Audi service centers for immediate repair after each incident, only to have this become a recurring issue. This is an extremely dangerous situation where a vehicle could unexpectedly reduce speeds and potentially result in traffic accidents. I have found many internet posts on this same exact issue which are major concerns of Audi owners.
Mfg Campaign: 11523800
Recall Date: May 25, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
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