Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19N3/19N4
Recall Date: Apr 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Z8
Recall Date: May 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q5 vehicles. Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37K6
Recall Date: May 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69P1
Recall Date: Jan 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19M1
Recall Date: Jan 3, 2017
Consumer Complaints
51 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11102390
Recall Date: Jun 18, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI LAKELAND, 1215 GRIFFIN RD, LAKELAND, FL 33805, 863-284-0880) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11102390
Recall Date: Jun 18, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I AM CONCERNED ABOUT THE LACK OF VIABILITY OF THE DUE TO THE POSITIONING OF THE DRIVERS SIDE MIRROR IN THE AUDI A5 SUV. THE MIRROR IS VERY LARGE AND BLOCKS THE ABILITY TO SEE VEHICLES ON THE LEFT WHEN STOPPED AT A STOP SIGN, ESPECIALLY SML SPORTS CARS OR VEHICLES ON AN ANGLE IF THERE IS A SLIGHT HILL. SMALL PERSONS WILL BE MORE AFFECTED BY THIS THAN OTHERS. I HAVE HAD MANY CLOSE CALLS BECAUSE THE CAR WAS BEHIND THE MIRROR. ALSO THERE IS A BLIND SPOT WHEN USING THE VEHICLE DETECTION SYSTEM ON THE FREEWAY; IF THE APPROACHING VEHICLE IS HALF WAY PARALLEL TO YOU, IE CHANGED LANES CLOSE TO YOU, IT WILL NOT BE DETECTED BY THE SYSTEM, IT ONLY DETECTS VEHICLES APPROACHING A CAR LENGTH BEHIND. I THINK THIS IS A SIGNIFICANT PROBLEM AND SHOULD BE INVESTIGATED.
Corrective Action:
I AM CONCERNED ABOUT THE LACK OF VIABILITY OF THE DUE TO THE POSITIONING OF THE DRIVERS SIDE MIRROR IN THE AUDI A5 SUV. THE MIRROR IS VERY LARGE AND BLOCKS THE ABILITY TO SEE VEHICLES ON THE LEFT WHEN STOPPED AT A STOP SIGN, ESPECIALLY SML SPORTS CARS OR VEHICLES ON AN ANGLE IF THERE IS A SLIGHT HILL. SMALL PERSONS WILL BE MORE AFFECTED BY THIS THAN OTHERS. I HAVE HAD MANY CLOSE CALLS BECAUSE THE CAR WAS BEHIND THE MIRROR. ALSO THERE IS A BLIND SPOT WHEN USING THE VEHICLE DETECTION SYSTEM ON THE FREEWAY; IF THE APPROACHING VEHICLE IS HALF WAY PARALLEL TO YOU, IE CHANGED LANES CLOSE TO YOU, IT WILL NOT BE DETECTED BY THE SYSTEM, IT ONLY DETECTS VEHICLES APPROACHING A CAR LENGTH BEHIND. I THINK THIS IS A SIGNIFICANT PROBLEM AND SHOULD BE INVESTIGATED.
Additional Notes:
I AM CONCERNED ABOUT THE LACK OF VIABILITY OF THE DUE TO THE POSITIONING OF THE DRIVERS SIDE MIRROR IN THE AUDI A5 SUV. THE MIRROR IS VERY LARGE AND BLOCKS THE ABILITY TO SEE VEHICLES ON THE LEFT WHEN STOPPED AT A STOP SIGN, ESPECIALLY SML SPORTS CARS OR VEHICLES ON AN ANGLE IF THERE IS A SLIGHT HILL. SMALL PERSONS WILL BE MORE AFFECTED BY THIS THAN OTHERS. I HAVE HAD MANY CLOSE CALLS BECAUSE THE CAR WAS BEHIND THE MIRROR. ALSO THERE IS A BLIND SPOT WHEN USING THE VEHICLE DETECTION SYSTEM ON THE FREEWAY; IF THE APPROACHING VEHICLE IS HALF WAY PARALLEL TO YOU, IE CHANGED LANES CLOSE TO YOU, IT WILL NOT BE DETECTED BY THE SYSTEM, IT ONLY DETECTS VEHICLES APPROACHING A CAR LENGTH BEHIND. I THINK THIS IS A SIGNIFICANT PROBLEM AND SHOULD BE INVESTIGATED.
Mfg Campaign: 11098684
Recall Date: May 29, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
WHEN COMING TO A STOP OR ACCELERATING AWAY FROM A STOP THE REAR SUSPENSION MAKING A CLICKING/CLUNKING SOUND FROM BOTH THE RIGHT AND LEFT SIDES OF THE VEHICLE. THE MANUFACTURER HAS LOOKED INTO THE ISSUE 3 TIMES, THE FIRST TWO AGREEING THERE WAS A PROBLEM BUT I THE THIRD VISIT THEY ARE NOW SAYING THE ISSUE IS NORMAL. THE NOISE COMES FROM THE FORWARD REAR SUB-FRAME BUSHING WHICH WERE REPLACED ON 11/13/2017 BUT HAS SINCE RETURNED. THE CONCERN IS THE VEHICLE IS UNSAFE TO DRIVE.
Corrective Action:
WHEN COMING TO A STOP OR ACCELERATING AWAY FROM A STOP THE REAR SUSPENSION MAKING A CLICKING/CLUNKING SOUND FROM BOTH THE RIGHT AND LEFT SIDES OF THE VEHICLE. THE MANUFACTURER HAS LOOKED INTO THE ISSUE 3 TIMES, THE FIRST TWO AGREEING THERE WAS A PROBLEM BUT I THE THIRD VISIT THEY ARE NOW SAYING THE ISSUE IS NORMAL. THE NOISE COMES FROM THE FORWARD REAR SUB-FRAME BUSHING WHICH WERE REPLACED ON 11/13/2017 BUT HAS SINCE RETURNED. THE CONCERN IS THE VEHICLE IS UNSAFE TO DRIVE.
Additional Notes:
WHEN COMING TO A STOP OR ACCELERATING AWAY FROM A STOP THE REAR SUSPENSION MAKING A CLICKING/CLUNKING SOUND FROM BOTH THE RIGHT AND LEFT SIDES OF THE VEHICLE. THE MANUFACTURER HAS LOOKED INTO THE ISSUE 3 TIMES, THE FIRST TWO AGREEING THERE WAS A PROBLEM BUT I THE THIRD VISIT THEY ARE NOW SAYING THE ISSUE IS NORMAL. THE NOISE COMES FROM THE FORWARD REAR SUB-FRAME BUSHING WHICH WERE REPLACED ON 11/13/2017 BUT HAS SINCE RETURNED. THE CONCERN IS THE VEHICLE IS UNSAFE TO DRIVE.
Mfg Campaign: 11092325
Recall Date: May 7, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CHECK ENGINE FUEL SYSTEM ALARM WARNING LIGHT - WITH CAUTION TO DRIVE BELOW 35 MPH AND IMMEDIATELY TO SERVICE CENTER. SERVICE CENTER SAYS THEY FOUND NOTHING WRONG. THEN READ AP REPORT ON FUEL CLOGGING AND FIRES. THIS VEHICLE HAD A PREVIOUS RECALL BUT WE NEVER GOT A WARNING OR LETTER (THEY SENT IT TO AN ADDRESS IN WEST PALM BEACH THAT WE NEVER EVER GAVE THEM OR LIVED AT).
Corrective Action:
CHECK ENGINE FUEL SYSTEM ALARM WARNING LIGHT - WITH CAUTION TO DRIVE BELOW 35 MPH AND IMMEDIATELY TO SERVICE CENTER. SERVICE CENTER SAYS THEY FOUND NOTHING WRONG. THEN READ AP REPORT ON FUEL CLOGGING AND FIRES. THIS VEHICLE HAD A PREVIOUS RECALL BUT WE NEVER GOT A WARNING OR LETTER (THEY SENT IT TO AN ADDRESS IN WEST PALM BEACH THAT WE NEVER EVER GAVE THEM OR LIVED AT).
Additional Notes:
CHECK ENGINE FUEL SYSTEM ALARM WARNING LIGHT - WITH CAUTION TO DRIVE BELOW 35 MPH AND IMMEDIATELY TO SERVICE CENTER. SERVICE CENTER SAYS THEY FOUND NOTHING WRONG. THEN READ AP REPORT ON FUEL CLOGGING AND FIRES. THIS VEHICLE HAD A PREVIOUS RECALL BUT WE NEVER GOT A WARNING OR LETTER (THEY SENT IT TO AN ADDRESS IN WEST PALM BEACH THAT WE NEVER EVER GAVE THEM OR LIVED AT).
Mfg Campaign: 11090234
Recall Date: Apr 26, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Corrective Action:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Additional Notes:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Mfg Campaign: 11030790
Recall Date: Oct 2, 2017
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Corrective Action:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Additional Notes:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Mfg Campaign: 11030790
Recall Date: Oct 2, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Corrective Action:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Additional Notes:
WE REAR-ENDED A SEMI TRUCK WHILE DRIVING ON A HIGHWAY AS TRAFFIC BEGAN TO SLOW . THE ENTIRE FRONT END OF OUR VEHICLE WAS BADLY DAMAGED. THE AIRBAGS DID NOT DEPLOY AND THE PRETENSIONERS ON THE DRIVERS SEATBELT DID NOT ENGAGE . THE SPEED AT WHICH WE WERE TRAVELING IS UNKNOWN BUT LIKELY MORE THAN 15 MILES PER HOUR AND LESS THAN 40 MILES PER HOUR. THE DRIVER LOOKED AWAY FROM THE ROAD BRIEFLY AND REAR-ENDED THE TRUCK AHEAD . WE ARE EXTREMELY CONCERNED THAT OUR AIRBAGS AND SEATBELT DID NOT ENGAGE. THE DRIVER HIT HER HEAD ON THE STEERING WHEEL AND THE PASSENGERS KNEES WERE JAMMED INTO THE GLOVE COMPARTMENT.
Mfg Campaign: 11030790
Recall Date: Oct 2, 2017
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT WAS NOT MADE AWARE OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE) UNTIL AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS UNABLE TO DETERMINE IF THERE MAY BE A STOP SALE OF THE VEHICLE DUE TO THE DEALER (AUDI NORTH AUSTIN, 12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AND MANUFACTURER BEING UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE AVAILABLE. THE CONTACT RECEIVED NO WRITTEN NOTICE OF A MANUFACTURER RECALL. THE SERVICE CENTER MANAGER SENT AN E-MAIL A MONTH AFTER THE VEHICLE WAS SOLD AND THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT WAS NOT MADE AWARE OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE) UNTIL AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS UNABLE TO DETERMINE IF THERE MAY BE A STOP SALE OF THE VEHICLE DUE TO THE DEALER (AUDI NORTH AUSTIN, 12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AND MANUFACTURER BEING UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE AVAILABLE. THE CONTACT RECEIVED NO WRITTEN NOTICE OF A MANUFACTURER RECALL. THE SERVICE CENTER MANAGER SENT AN E-MAIL A MONTH AFTER THE VEHICLE WAS SOLD AND THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT WAS NOT MADE AWARE OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM, GASOLINE) UNTIL AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS UNABLE TO DETERMINE IF THERE MAY BE A STOP SALE OF THE VEHICLE DUE TO THE DEALER (AUDI NORTH AUSTIN, 12971 POND SPRINGS RD, AUSTIN, TX 78729, (844) 473-2985) AND MANUFACTURER BEING UNABLE TO DETERMINE WHEN THE REMEDY AND REPAIR PARTS WOULD BE AVAILABLE. THE CONTACT RECEIVED NO WRITTEN NOTICE OF A MANUFACTURER RECALL. THE SERVICE CENTER MANAGER SENT AN E-MAIL A MONTH AFTER THE VEHICLE WAS SOLD AND THE CONTACT WAS WAITING ON A SOLUTION FROM THE MANUFACTURER. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11005018
Recall Date: Jul 13, 2017
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Corrective Action:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Additional Notes:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Mfg Campaign: 10968487
Recall Date: Mar 25, 2017
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Corrective Action:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Additional Notes:
ON THURSDAY MARCH 16TH APPROX AROUND 6 PM, I WAS DRIVING BACK HOME FROM WORK. WHEN I TRIED TO STOP THE CAR AT A STOP LIGHT (DRIVING APPROX 40-45 MILES/HR SPEED ON A STRAIGHT ROAD) BY PUSHING THE BREAK PEDAL THE VEHICLE SLOWED DOWN, BUT FAILED TO STOP COMPLETELY AND CONTINUED TO ROLL AUTONOMOUSLY AT A SLOWER SPEED. AS I CONTINUED TO PUSH THE BRAKE, ENGINE REVVED UP TWICE SPONTANEOUSLY. I IMMEDIATELY SHIFTED THE GEAR TO PARK AND THE VEHICLE STOPPED. APPROX A MINUTE LATER I SHIFTED BACK TO DRIVE AND DROVE THE CAR HOME. NEXT MORNING I DROVE THE CAR TO AUDI DEALERSHIP AND THEY RAN THE VEHICLE DIAGNOSTIC AND IDENTIFIED A FAULTY ABS CONTROL MODULE WHICH HAS SINCE BEEN REPLACED. SINCE IT INVOLVED BRAKE FAILURE AND SPONTANEOUS ACCELERATION I AM SUBMITTING THE COMPLIANT TO TO NHTSA. I HAVE ALSO SENT AN EMAIL TO AUDI USA TODAY REGARDING THIS. I JUST TOOK THE CAR BACK FROM SERVICE TODAY AND I WILL CONTINUE TO OBSERVE FOR ANY ISSUES AND UPDATE NHTSA AND AUDI USA. PLEASE FEEL FREE TO CONTACT ME SHOULD YOU NEED ANY ADDITIONAL INFORMATION.
Mfg Campaign: 10968487
Recall Date: Mar 25, 2017
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