Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5 Cabriolet, A5 Sedan and Audi Q5 vehicles, 2012-2015 Audi A6 vehicles and 2013-2016 Audi A4 Sedan and A4 allroad vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can either become blocked with debris from the cooling system causing it to overheat or can short-circuit from moisture within the pump.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19N3/19N4
Recall Date: Apr 11, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20Z8
Recall Date: May 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Audi Q5 vehicles. Due to a manufacturing defect within the gearbox, despite selecting the Park position, the vehicle may still unexpectedly roll.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 37K6
Recall Date: May 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69P1
Recall Date: Jan 3, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2017 Audi A5, A5 Cabriolet and Q5 vehicles, 2013-2016 Audi Allroad and Audi A4 vehicles and 2012-2015 Audi A6 vehicles. These vehicles, equipped with 2.0l Turbo FSI engines, have an electric coolant pump that can be blocked with debris from the cooling system, resulting in the pump overheating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19M1
Recall Date: Jan 3, 2017
Consumer Complaints
51 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Corrective Action:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Additional Notes:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Mfg Campaign: 11325593
Recall Date: May 22, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Corrective Action:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Additional Notes:
THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR
Mfg Campaign: 11325593
Recall Date: May 22, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Corrective Action:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Additional Notes:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Mfg Campaign: 11317684
Recall Date: Mar 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Corrective Action:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Additional Notes:
ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.
Mfg Campaign: 11317684
Recall Date: Mar 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT BRAKES APPEAR TO SQUEAK LOUDLY AFTER INITIATION WITH MOISTURE; MORE SERIOUSLY THERE IS CONSIDERABLE LOCKING/SLIDING OF THE BRAKES WHEN ATTEMPTING TO STOP ON SNOW AND ICE -- AT A MORE DANGEROUS DISTANCE THAN OUR OTHER 2 VEHICLES IN SIMILAR SITUATIONS. VEHICLE (2017 Q5) HAS 22K MILES WITH THE ABS SYSTEM/TIRES APPEARING TO BE IN GOOD WORKING ORDER. MY WIFE AND I HAVE USED MULTIPLE STOPPING TECHNIQUES (PUMPING BRAKES, APPLYING SOFT PRESSURE, AND ALSO HARD PRESSURE) WITH THE SAME RESULT: ON 2 OCCASIONS THE VEHICLE ESSENTIALLY LOCKED UP AND SLID 1/2 WAY THROUGH AN INTERSECTION. FORTUNATELY NO PEDESTRIANS/VEHICLES WERE NEARBY. I READ SEVERAL BLOGS REGARDING THIS WITH OTHER OWNERS CITING THE SAME PROBLEMS. THERE APPEARS TO BE VW/AUDI OBSERVANCES REGARDING ISSUES WITH 2018 VEHICLES WITH THE LACK OF EITHER A SUPPLIER-DEFICIENT CALIPER SPRAY/LOOSE BOLT IN THE FRONT BRAKING AREA. WE ARE KINDLY ASKING TO REVIEW THIS SITUATION TO DETERMINE IF OTHERS HAVE REPORTED THE SAME PROBLEM. WE WILL ALSO BE ASKING OUR DEALER TO FULLY INSPECT THE VEHICLE. WE ARE AWARE THAT SNOW/ICE REPRESENT CHALLENGES -- BUT THIS VEHICLE HAS SCARED MY WIFE/I MULTIPLE TIMES BY NOT STOPPING WITHIN A REASONABLE DISTANCE DESPITE THE ADVERSE CONDITIONS.
Corrective Action:
FRONT BRAKES APPEAR TO SQUEAK LOUDLY AFTER INITIATION WITH MOISTURE; MORE SERIOUSLY THERE IS CONSIDERABLE LOCKING/SLIDING OF THE BRAKES WHEN ATTEMPTING TO STOP ON SNOW AND ICE -- AT A MORE DANGEROUS DISTANCE THAN OUR OTHER 2 VEHICLES IN SIMILAR SITUATIONS. VEHICLE (2017 Q5) HAS 22K MILES WITH THE ABS SYSTEM/TIRES APPEARING TO BE IN GOOD WORKING ORDER. MY WIFE AND I HAVE USED MULTIPLE STOPPING TECHNIQUES (PUMPING BRAKES, APPLYING SOFT PRESSURE, AND ALSO HARD PRESSURE) WITH THE SAME RESULT: ON 2 OCCASIONS THE VEHICLE ESSENTIALLY LOCKED UP AND SLID 1/2 WAY THROUGH AN INTERSECTION. FORTUNATELY NO PEDESTRIANS/VEHICLES WERE NEARBY. I READ SEVERAL BLOGS REGARDING THIS WITH OTHER OWNERS CITING THE SAME PROBLEMS. THERE APPEARS TO BE VW/AUDI OBSERVANCES REGARDING ISSUES WITH 2018 VEHICLES WITH THE LACK OF EITHER A SUPPLIER-DEFICIENT CALIPER SPRAY/LOOSE BOLT IN THE FRONT BRAKING AREA. WE ARE KINDLY ASKING TO REVIEW THIS SITUATION TO DETERMINE IF OTHERS HAVE REPORTED THE SAME PROBLEM. WE WILL ALSO BE ASKING OUR DEALER TO FULLY INSPECT THE VEHICLE. WE ARE AWARE THAT SNOW/ICE REPRESENT CHALLENGES -- BUT THIS VEHICLE HAS SCARED MY WIFE/I MULTIPLE TIMES BY NOT STOPPING WITHIN A REASONABLE DISTANCE DESPITE THE ADVERSE CONDITIONS.
Additional Notes:
FRONT BRAKES APPEAR TO SQUEAK LOUDLY AFTER INITIATION WITH MOISTURE; MORE SERIOUSLY THERE IS CONSIDERABLE LOCKING/SLIDING OF THE BRAKES WHEN ATTEMPTING TO STOP ON SNOW AND ICE -- AT A MORE DANGEROUS DISTANCE THAN OUR OTHER 2 VEHICLES IN SIMILAR SITUATIONS. VEHICLE (2017 Q5) HAS 22K MILES WITH THE ABS SYSTEM/TIRES APPEARING TO BE IN GOOD WORKING ORDER. MY WIFE AND I HAVE USED MULTIPLE STOPPING TECHNIQUES (PUMPING BRAKES, APPLYING SOFT PRESSURE, AND ALSO HARD PRESSURE) WITH THE SAME RESULT: ON 2 OCCASIONS THE VEHICLE ESSENTIALLY LOCKED UP AND SLID 1/2 WAY THROUGH AN INTERSECTION. FORTUNATELY NO PEDESTRIANS/VEHICLES WERE NEARBY. I READ SEVERAL BLOGS REGARDING THIS WITH OTHER OWNERS CITING THE SAME PROBLEMS. THERE APPEARS TO BE VW/AUDI OBSERVANCES REGARDING ISSUES WITH 2018 VEHICLES WITH THE LACK OF EITHER A SUPPLIER-DEFICIENT CALIPER SPRAY/LOOSE BOLT IN THE FRONT BRAKING AREA. WE ARE KINDLY ASKING TO REVIEW THIS SITUATION TO DETERMINE IF OTHERS HAVE REPORTED THE SAME PROBLEM. WE WILL ALSO BE ASKING OUR DEALER TO FULLY INSPECT THE VEHICLE. WE ARE AWARE THAT SNOW/ICE REPRESENT CHALLENGES -- BUT THIS VEHICLE HAS SCARED MY WIFE/I MULTIPLE TIMES BY NOT STOPPING WITHIN A REASONABLE DISTANCE DESPITE THE ADVERSE CONDITIONS.
Mfg Campaign: 11308697
Recall Date: Feb 12, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Corrective Action:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Additional Notes:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Mfg Campaign: 11289806
Recall Date: Dec 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Corrective Action:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Additional Notes:
HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.
Mfg Campaign: 11289806
Recall Date: Dec 18, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
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
Corrective Action:
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
Additional Notes:
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
Mfg Campaign: 11210331
Recall Date: May 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2017 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE RUN COOLANT PUMP. * LD *TR
Corrective Action:
2017 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE RUN COOLANT PUMP. * LD *TR
Additional Notes:
2017 AUDI Q5. CONSUMER WRITES IN REGARDS TO DEFECTIVE RUN COOLANT PUMP. * LD *TR
Mfg Campaign: 11182950
Recall Date: Mar 12, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Mfg Campaign: 11184821
Recall Date: Mar 7, 2019
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11144963
Recall Date: Nov 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Corrective Action:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Additional Notes:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Mfg Campaign: 11144186
Recall Date: Oct 30, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Corrective Action:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Additional Notes:
RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART
Mfg Campaign: 11144186
Recall Date: Oct 30, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (AUDI WESTMONT, 276 E OGDEN AVE, WESTMONT, IL 60559, (630) 537-0310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (AUDI WESTMONT, 276 E OGDEN AVE, WESTMONT, IL 60559, (630) 537-0310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (AUDI WESTMONT, 276 E OGDEN AVE, WESTMONT, IL 60559, (630) 537-0310) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11129913
Recall Date: Sep 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING), WHICH INDICATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT EXPECTED TO BE NOTIFIED WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING), WHICH INDICATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT EXPECTED TO BE NOTIFIED WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING), WHICH INDICATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT EXPECTED TO BE NOTIFIED WHEN THE PART WAS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Mfg Campaign: 11124583
Recall Date: Sep 5, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT LEASES A 2017 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL RELATED TO THE FUEL PUMP FLANGE. THE VEHICLE WAS TAKEN TO SANTA MONICA AUDI (1020 SANTA MONICA BLVD, SANTA MONICA, CA 90401, (310) 481-8260) WHO STATED THAT THEY COULD NOT ACCEPT THE LEASED VEHICLE BACK BECAUSE IT WAS INCLUDED IN TWO RECALLS AND THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT LEASES A 2017 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL RELATED TO THE FUEL PUMP FLANGE. THE VEHICLE WAS TAKEN TO SANTA MONICA AUDI (1020 SANTA MONICA BLVD, SANTA MONICA, CA 90401, (310) 481-8260) WHO STATED THAT THEY COULD NOT ACCEPT THE LEASED VEHICLE BACK BECAUSE IT WAS INCLUDED IN TWO RECALLS AND THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT LEASES A 2017 AUDI Q5. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL RELATED TO THE FUEL PUMP FLANGE. THE VEHICLE WAS TAKEN TO SANTA MONICA AUDI (1020 SANTA MONICA BLVD, SANTA MONICA, CA 90401, (310) 481-8260) WHO STATED THAT THEY COULD NOT ACCEPT THE LEASED VEHICLE BACK BECAUSE IT WAS INCLUDED IN TWO RECALLS AND THE PARTS WOULD NOT BE AVAILABLE FOR AT LEAST FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Mfg Campaign: 11124390
Recall Date: Sep 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
LETTER TO DEPUTY ADMINISTRATOR KING IN REGARDS TO SAFETY RECALL 19N4- AFTER RUN COOLANT PUMP " WHICH WARNS THAT THE VEHICLE MAY EXPERIENCE A SHORT CIRCUIT AND/OR OVERHEAT AND A STATEMENT NOTING:" THIS RECALL REPAIR IS NOT YET AVAILABLE. *LD *JS
Corrective Action:
LETTER TO DEPUTY ADMINISTRATOR KING IN REGARDS TO SAFETY RECALL 19N4- AFTER RUN COOLANT PUMP " WHICH WARNS THAT THE VEHICLE MAY EXPERIENCE A SHORT CIRCUIT AND/OR OVERHEAT AND A STATEMENT NOTING:" THIS RECALL REPAIR IS NOT YET AVAILABLE. *LD *JS
Additional Notes:
LETTER TO DEPUTY ADMINISTRATOR KING IN REGARDS TO SAFETY RECALL 19N4- AFTER RUN COOLANT PUMP " WHICH WARNS THAT THE VEHICLE MAY EXPERIENCE A SHORT CIRCUIT AND/OR OVERHEAT AND A STATEMENT NOTING:" THIS RECALL REPAIR IS NOT YET AVAILABLE. *LD *JS
Mfg Campaign: 11113728
Recall Date: Jul 23, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Corrective Action:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Additional Notes:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Mfg Campaign: 11109503
Recall Date: Jul 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Corrective Action:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Additional Notes:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Mfg Campaign: 11109503
Recall Date: Jul 4, 2018
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Corrective Action:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Additional Notes:
FEW DAYS AGO, I WAS DRIVING THE CAR( USUALLY MY WIFE IS DRIVING IT) STOPPED TO A STOP LIGHT, ACTUALLY I TRIED TO STOP, BUT, THE CAR WAS STILL MOVING. AT THE SAME TIME, I NOTICED A VERY HIGH ENGINE REVS, AND THE CAR WAS MOVING, EVEN WITH ME PRESSING HARD THE BREAKS. LUCKILY, WE GOT GREEN LIGHT, AND NOTHING MAJOR HAPPENED. BUT, THE WORST PART IS THAT, I NOTICED, ABOVE THE FRONT WHEELS, SOME SUSPENSION COMPONENTS, PARTS, NUTS, AT ONLY 5 MM OR LESS. IS RIGHT ABOVE THE FRONT WHEELS. IT IS NOT ON THE SIDE, AS SUPPOSED TO BE. THE CLEARANCE BETWEEN THAT PART AND THE WHEELS SHOULD BE A LOT MORE. TO ME, IS NOT SAFE AT ALL. THERE IS A RECALL ABOUT IT? IT SAFE TO DRIVE? TO ME LOOKS NOT.
Mfg Campaign: 11109503
Recall Date: Jul 4, 2018
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